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Rated 4.3 out of 5 by 155 reviewers.
Rated 4.0 out of 5.0 by Non-Smoking Hotel? The entrance way smelled like smoke, but once inside the smell was gone. With exception of being required to give a deposit, something rarely experienced in my 40 years of traveling, this hotel is adequate but overpriced. October 26, 2014
Rated 1.0 out of 5.0 by First Bad Experience In Years Checked in for 2 nights. Room was nice and clean. Bed squecked on both sides. Huge HD TV with only 18 stations (5 sports) and 5 in HD. Put on only floor without a ice machine. Had to ride the elevator it get ice. Internet would not connect (wireless or wired). Called the front desk to inquire about internet and phone rang for 5+ minutes with no answer. Finally went down to front desk and had to find the desk person in the bar talking. He had no reason for the internet except to tell me is was my computer. At the point I cancelled my second night and checked out. This was the third of four stays on this trip. All others were Holiday Inn Express and all were a excellent experience for less money. I guess I will stick with Express. October 23, 2014
Rated 5.0 out of 5.0 by clean rooms, awesome staff awesome experience from the time I pulled up to the hotel. very friendly staff. The room was immaculate. October 22, 2014
Rated 5.0 out of 5.0 by Great stay Stayed for business. Awesome room service, reasonably priced. Alot cleaner and updated than i was expecting. October 21, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable I have stayed at this hotel several times and it's one of the best for relaxing and getting work done. Friendly staff has recognized me as a returning customer every time, and the room service is very good. When having breakfast you can sit at a booth, and watch Fox News.....excellent for the business traveler. October 20, 2014
Rated 5.0 out of 5.0 by Way to GO!!! Had a wonderful stay and a fantastic breakfast in the morning. The price was very reasonable. Would definitely stay there again. October 15, 2014
Rated 5.0 out of 5.0 by Clean room Very clean room and hotel. Would not hesitate to stay there again. October 14, 2014
Rated 5.0 out of 5.0 by Dinner was outstanding, not "Hotel Food" All in all a very nice hotel. The dinners were outstanding, more like five-star than "Hotel Food". I look forward to eating there again. October 13, 2014
Rated 5.0 out of 5.0 by A Full Service Hotel for business people Being on the road quite frequently, being able to enjoy a full service Holiday Inn is a real treat. This hotel harkens back to the day when full service was the norm and business people where pampered. Stay here and enjoy! September 30, 2014
Rated 5.0 out of 5.0 by The Best Stay in Years Great Place Great stay Great people will go back to this place over and over September 26, 2014
Rated 5.0 out of 5.0 by Excellent experience Friendly staff greeted me on the way in, asked if I needed anything every time I walked by, room was great, location was great. Food (breakfast and dinner) was wonderful. Everyone was friendly and accommodating. September 26, 2014
Rated 5.0 out of 5.0 by Simply the best. Spent 10 days in varying IHG properties while receiving treatments for cancer in Philadelphia. It is a two day trip by car to Philadelphia from St. Louis. I took three days on my way home. My last stay was my best. I was so disappointed with my experiences in Philly where I stayed a week, that the Richmond location, and the lovely staff was like a balm that soothed me. Every person I had contact with,went beyond service. They cared, they gave of themselves. They took my plight and care, personally. That experience is elusive in today's service industry. I had experienced so many times before, in the past, that I expected the same on this journey. I found it only at Richmond. Thank you know who you are. September 24, 2014
Rated 3.0 out of 5.0 by Dirty appearance and no breakfast bar This hotel has a modern appearance bu is lacking additional cleaning. The carpets appeared dirty throughout the building. The exercise room can use additional equipment (weights?) and he pool needs cleaned. The other issue is a lack of a breakfast bar. For the price of stay, this should be included. I travel on business frequently to this area and others and have recently stayed with another hotel chain. HI used to be my first stop for reservations but I've had a better experience lately and plan to move HI down a notch or two. This hotel will not be my first choice when coming to this area. Sorry ... September 20, 2014
Rated 5.0 out of 5.0 by Friendly staff Everyone there makes you feel that your number one priority! There wasn't a time that I felt brush aside when I had a request. September 18, 2014
Rated 4.0 out of 5.0 by Overall Stay at this Holiday Inn I typically do not choose the Holiday Inn as my first choice but I may consider it in the future. I liked my bed, slept well and the room was quiet. On this visit I was there with a conference group. I think that the conference was overwhelming for the staff. They were obviously stressed with that amount of people checking in at one time. The meals were stressful as well. Breakfast was not organized and not on time. Really not a big deal for me but this group consisted of majority elderly and they surly complained. If breakfast was scheduled for 7:00AM, the they wanted to be getting food at that time. A couple of staff made comments. One staff person said that the conference was disorganized. I did not comment. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable, convenient hotel in Richmond The location is right of the highway and is close to the majority of shopping and fast dining places. Rooms are very clean and staff is extremely friendly. September 12, 2014
Rated 5.0 out of 5.0 by Great Place Very clean rooms and a great staff. We will be back for sure. My wife and I just love this place. September 4, 2014
Rated 5.0 out of 5.0 by Delightful Holiday Inn Brand new -- great lobby with open bar and TV lounge! Beautiful rooms with tall, comfortable beds and clean, fresh bathrooms! Fridge in the room for convenience! Highly recommend this location!! September 1, 2014
Rated 5.0 out of 5.0 by Great place Loved our stay, always do in HI hotels, the only thing we noticed was the smell of the cleaning product used left a strong chemical odor in the room but it went away with the AC on for awhile. September 1, 2014
Rated 5.0 out of 5.0 by nice, clean and comfortable only there a short time, but everything was fine. Had not stayed in a Holiday Inn in a long time and this one was nicer than I remember. Nice and convenient to our son's college as the the college town accomodations are too few for the student population. August 24, 2014
Rated 4.0 out of 5.0 by Priority Club Membership Level Was not recognized as a Gold level member at check in. I asked the person to confirm that I still retained the Gold level membership they couldn't find my account in the computer so I called Priority Club on my cell, one of my top 25 numbers listed in my contacts. Even after confirming my Gold level status I was not offered anything extra. Not even water. This was a nicer than most Holiday Inn, but it seemed that I was not important as a guest. I've stayed in Holiday Inns all over the World, Europe, Asia, Australia and across America and its the first time I felt that Priority Club didn't mean anything to the staff member checking me in. Sincerely. August 23, 2014
Rated 5.0 out of 5.0 by Relaxing Atmosphere Fairly new building was very clean with quiet rooms. Staff was very friendly and provided everything that was asked of them. Room service was very good and prompt. The server was most pleasant. Overall one of the best I have stayed in. August 22, 2014
Rated 4.0 out of 5.0 by Poor value Nice hotel but poor value. Trouble finding staff at their posts August 22, 2014
Rated 5.0 out of 5.0 by Excellent This was a first class experience. It would be worth staying here even if it is a little out of your way. August 21, 2014
Rated 4.0 out of 5.0 by Special kids suite This location has a special king suite with a seperate room with bunkbeds for the kids. 306 is comfy and near the elevator, handy with wet kids fom the pool. August 19, 2014
Rated 4.0 out of 5.0 by bed and HVAC The bed was not that comfortable for us and the HVAC did not consistently keep the room comfortable. August 19, 2014
Rated 5.0 out of 5.0 by great bed and breakfast always apleasure staying at this hotel.only thing they might consider is a shuttle from truck stop to hotel would probably get more customers.Truck stop is only 1 mile from hotel August 18, 2014
Rated 5.0 out of 5.0 by Great stay in Richmond! When working in the area or traveling through, a great central place to stay. August 18, 2014
Rated 5.0 out of 5.0 by Nice place to stay Excellent location to stay for my business travel. Nice friendly people, clean room, good AC, August 18, 2014
Rated 5.0 out of 5.0 by Awesome! This hotel is up to date and looks very nice in and out. Went away just for a relaxing weekend and we got it. Would go back anytime. Enjoy it if you decide to stay! August 15, 2014
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