Rated 4.4 out of 5 by 59
Rated 5.0 out of 5.0 by SharkSmileS Great stay
I had a good stay at this location. Staff were very helpful and it pays to be a reward member.
Their exercise facility is really nice if you are trying to stay in shape while traveling a lot.
October 29, 2013
Rated 4.0 out of 5.0 by whoknowswhat good stop-over place
Shuttle ok, but the website could help tell you when the coutesy buses run an duntil what time.
The bathroom had a leak, so that was pour.
Got in late after a delayed flight and it was great to find a restaurant next door that was open and had great service.
Aprat from that everything was ok. Not extraordinary, nothing remarkably bad.
October 23, 2013
Rated 5.0 out of 5.0 by Les66 Fabulous Staff
We had the pleasure of spending 3 nights in your hotel. It was very clean and comfortable. The staff was exceptional, they went above and beyond to accomodate our needs. I would definately stay here again and recommend it to family and friends.
October 17, 2013
Rated 3.0 out of 5.0 by Flyer300 Very weak WIFI
I was unable to work in my room because the WIFI reception was terrible. Good in lobby but bad in rooms, my travel partner had the same issue in his room.
October 11, 2013
Rated 5.0 out of 5.0 by lalinda1 Great staff and convenience to the Airport
I've stayed here many times and have always found the staff to be great, the hotel clean and pleasant and the restaurant good.
October 8, 2013
Rated 5.0 out of 5.0 by BooD Excellent Holiday Inn
One of the best Holiday Inns that we have stayed at.
Staff was efficient,courtious and helpfull.
Resteraunt service and quality was a pleasant surprize.
Impressed with the room service.
Would definitly stay here again.
October 7, 2013
Rated 5.0 out of 5.0 by SLP1 Hospitality excellent
From the welcome to departure the staff were excellent , friendly and polite-I asked to change my check out time and they were accomodating. The shuttle service was on time and the driver most helpful-this made the stay stress free. Thank you.
September 30, 2013
Rated 4.0 out of 5.0 Convinent and friendly stay
Location is good. Staff is friendly. Sleeping well. Worth to stay next time
September 25, 2013
Rated 5.0 out of 5.0 by YJ2013 Conveniently located
Being close in proximity to the airport and the availability
of a free airport shuttle.
It makes it convenient for anyone who stays here to get around
by hopping onto the airport shuttle and head towards the airport
where affordable public transport option are aplenty.
September 24, 2013
Rated 4.0 out of 5.0 by TravellingCatMan Smart hotel
A short cab ride or free hotel shuttle from the airport although not that close to any local attractions/restaurants etc. Restaurant next door is okay although I found the service below average. Room was great.
September 18, 2013
Rated 5.0 out of 5.0 by Gloriaj44 Very impressed with this hotel, comfortable and a most friendly staff
Bright, clean and airy. I truly enjoyed my stay. I would certainly recommend this property to my company for future use. The staff were amazing. Really enjoyed my evening meal. Transfer drivers were very helpful and courteous.
September 11, 2013
Rated 5.0 out of 5.0 by briardene Thank you for relaxing stay
We stayed 2 nights prior to return to UK, prebooked mini-suit with light breakfast, following good reviews. We weren't disappointed, although the first night we spent in a room which was noisey with air condition units on roofs outside our window and the highway traffic, however once we asked to move, the reception staff were marvellous and moved us to a fantastic suit on 5th floor. We found the staff pleasant and accomodating every step of the way. The hotel is very up to date with modern standards and all creature comforts compared to many other hotels we stayed in, in Canada during our 5 weeks there. Thank you Holiday Inn.
We recommend this hotel and will stay there again.
Breakfast in the adjusant cafe was not to our liking as no flexibility for vegetarians, very limited and unhealthy and we had to wait for 1 hour for service on our second morning.
September 10, 2013
Rated 3.0 out of 5.0 Average Hotel
The room was clean. It would have been nice to have a fridge and microwave. You have to pay for parking at this location. Although I didn't pay, customer parking should always be free.
September 6, 2013
Rated 5.0 out of 5.0 by Scotty300 Work trip
Very nice hotel and food at the frogg and suds very good
September 6, 2013
Rated 4.0 out of 5.0 by Uctrojan Comfortable stay
I stayed the hotel during travel and it was most decent and comfortable hotel. Sound insulation was also better than other inexpensive hotels. Location was a bit ackward but free airport shuttle and nearby MacDocdonald and Ihop restaurant were good enough for us.
September 3, 2013
Rated 3.0 out of 5.0 by HFAIS Nice hotel and nice room but...
It was my first time stay at this property. The lobby looked very nice. Check-in staff were friendly. Location is great having a McDonald's next door which was great because I had my kids with me. I was upgraded to a high floor corner room(after I asked, being a Platinum Elite member). The room was nice and big. iPod clock radio was handy. Bed was quite comfortable. One down side however, the room had a lot of noise from the cars outside. I was unable to rest well.
The washroom sink was partially plugged and drained very slowly. It was always half-filled whenever I used it and water kept splashing back to me. That was kind of gross. Also the housekeeping staff did a very nice job on making the kleenex into nice looking flowers on top of the Kleenex box. HOWEVER, it was one piece of white and several pieces of dark cream ones which means there are only a few left in the box. It would have been nice if they'd change it into a new box(or at least provide a new one on the side) because I ran out of it before checking out the next day.
September 2, 2013
Rated 5.0 out of 5.0 by JTRY Home away from Home
Holiday Inn- Vancouver Airport- Richmond is truly "Home away from Home".
The team (front desk, maintenance, housekeeping) there consistently provides wonderful service and welcomes guest with open arms and smiles.
August 30, 2013
Rated 2.0 out of 5.0 by LonghornRay Good hotel but no Rewards Club Recognition
Hotel was clean and staff were efficient. Good for holiday travel. However, I am IHG Platinum and staff never recognized, upgraded or really provided any additional feature for elite members. No free coffee at this facility which I found to be very strange.
August 21, 2013
Rated 5.0 out of 5.0 by onthegohi Hotel Stay After the Cruise
We booked to have a nice place to stay after the cruise. Took the Sky train from the cruise center to the airport. Hotel van picked us up and had us to the hotel in no time. Since we were early, requested and were able to check into our room. The room was excellent, all we could ask for. Had a early flight out the next morning and the van was on station as advertised. Will stay here again.
August 19, 2013
Rated 5.0 out of 5.0 by lscherer Only one night stay
Great location - friendly staff - great restaurant outside the hotel. Will come again!
August 19, 2013
Rated 4.0 out of 5.0 by KCWayner Nice Hotel, Location and Restaurant!
I have stayed here a number of times over the years for business and always enjoy coming back. Fog and Suds is a cool restaurant attached to the hotel.
My only issue is the WiFi. It is brutal and I had a really miserable time connecting and getting a good signal. Called the front desk and they passed me off to technical support. In this age, the WiFi should be simple and very, very fast.
This is still a great hotel and I will be back.
August 14, 2013
Rated 5.0 out of 5.0 by JHanc Amenities very nice
Hotel and amenities are very nice and comfortable. There is no pool, however, but space is scare at the location. When booking two rooms, it caused some confusion/overbilling of charges. Be sure and check bill to ensure correct billing.
August 11, 2013
Rated 4.0 out of 5.0 Very Nice
Bed was comfortable. Children slept on sleeper sofa which one of the most comfortable sleeper sofas they had ever slept in!. Wi-fi was spotty and didn't always work consistently--especially in the evenings. Property was clean. Restaurant next door was very good. Flavored water in lobby was nice touch!
August 11, 2013
Rated 5.0 out of 5.0 by RdTripCat Friendly Staffs and Clean Rooms
Clean, nice property conveniently located near YVR airport. Staffs were friendly and I was offered complimentary parking as IHG Platinum member, which was a big plus! Rooms were very clean with adequate lighting. Only wish there were more TV channels available such as ESPN. Overall, a very nice property and love the cookies!!
August 7, 2013
Rated 5.0 out of 5.0 by Tepoht A great stopover on our family holiday.
What a wonderful, restful, delightful experience for all 6 of us. We all had a great experience and will certainly use the Vancouver Airport Holiday Inn again. It was just what we needed as a stopover before picking up our hire car and travelling on to Victoria.
Our thanks to everyone for making us feel at home. Brilliant is the younger family member's view (and mum and dad's too).
August 1, 2013
Rated 4.0 out of 5.0 by taiter Great location and service
I really enjoyed my experience at this location. Nice restaurant on site and great central location to drive anywhere in the area if you are on business. Met a lot of people that have stayed here before which I thought was a great sign. Will stay again during my next trip. Rooms were quiet, clean and convenient. Parking was also free which was great.
July 30, 2013
Rated 4.0 out of 5.0 by GuySmiley Cookies to make one feel welcome!
I had booked this location by mistake while thinking that I was booking into the Holiday Inn Express on Bridgeport (last second booking; not paying enough attention). After having staying at the other location a number of times I was a little leery about being out of the area of Richmond that I had explored in the past.
The service at this location was top-notch - i was thanked for being a rewards member at both check-in and check-out and there were freshly baked cookies with a personalized thank you note waiting in my room.
The room was clean & well maintained. I had a great night's sleep on a comfortable bed (and at the end of the day, that's what we're all looking for!)
The only downside of the hotel is the location beside a car dealership. The lights from the car dealership were quite bright, even with the heavy drapes closed. I was exhausted enough to sleep through it, but it was noticeable and had I not just pulled a long day, it would have impacted my ability to fall asleep.
July 23, 2013
Rated 5.0 out of 5.0 by kbcruisers Great Staff and Beautiful Room
We arrived at the Hotel after a 7 day cruise to Alaska and were tired and needed some TLC. The staff suggested a great city tour for us, reserved a taxi to the airport at 3:30am and helped us print out boarding passes. The hotel was clean, updated and very relaxing. Would definitely stay again!!
July 19, 2013
Rated 2.0 out of 5.0 by Boatgirl Poor customer service
I was very disappointed with the customer service at this hotel. While the ladies who made my reservation and checked us into our first room where friendly and helpful, when a manager checked us into our second room he was incredibly rude, putting down his staff and making poor excuses.
We were also not informed about policies that would affect our stay, despite mentioning the situation when making the reservation, two separate check ins and getting a key recoded. Again, when I asked about it, I was given poor excuses blaming other staff who were apparently incompetent. On check out, the story changed yet again, and by then we were just finished dealing with it.
Last but not least, though we had four adults staying in the room (which again we told the front desk multiple times) we were only given two bath towels, and when we asked for more were brought hand towels and told we couldn't have more bath towels.
The rooms are comfortable and clean, but the staff (especially managers) are not people I would want to deal with and would rather stay somewhere else that respects my business.
July 19, 2013
Rated 5.0 out of 5.0 by Robekova Very good Hotel
The room was very good, the staff had good intentions to keep your rooms clean. So I would recommend and stay again if I will go to Vancouver again
July 11, 2013