Rated 3.7 out of 5 by 135
Rated 5.0 out of 5.0 by Han Xuesong 环境好
非常满意，环境优雅，服务周到，早餐很好，干净卫生。i will chose holiday inn next time for travel and business.
July 22, 2015
Rated 5.0 out of 5.0 by Hafran69 Comfortable stay
Everything was great, ramadan Kareem to all
The sohour was good and generous, the upgrade and the fruit basket was excellent. The staff have the feeling of belonging to IHG brands and this impressive
July 11, 2015
Rated 1.0 out of 5.0 by NzBashir Poorly managed hotel
I was given smoking room while I'e requested a non-smoking accommodation.
I wasn't offer the welcoming drink or the fruit basket even though I was promised of it three times.
Restaurant was closed and food was served in nearby wedding hall and it was a disaster.
Hotel manager was there on scene and he was eating as well!
July 4, 2015
Rated 2.0 out of 5.0 by momohsen not Genuin Holday Inn Hotel
this review is based on staying over 2 moths at the hotel.
I had two issues with the Concierge team which was really very disappointing:
Case1: Concierge supervisor told me that I can't take a paid out as reached the limit of IHG which he assumed it was 2000 RS. and when I asked him to talk to his manager he told he will check and return back to me , then he told me that I can take paid out as I want as long as it's below 300 RS.
Case2: one night I was sleeping when I smelled a very strong smell seems like a strong glue from the room next to me. and I couldn't sleep this night at all at 6:00AM I called the Concierge and he told me that they make some fixes and he will prepare another room for me. so I didn't sleep and also had to pack my stuff at 6:00 AM to change the room and that all because they didn't care to notify me the day before.
June 30, 2015
Rated 1.0 out of 5.0 by Mohamed al bakry Very bad comunication
I was a guest in room Number 313 checked in 21 june and checked out 23 june, during my stay i ordered food frim room service to be delivered on certain time as i was fasting . I receuved it 30 min before the rewuested time and when i called them again the returned it after 30 min and it was cooled with ver bad taste. Also at the samed day , i called them sgain to order my Sahour ( dinner) which is included in my bookig, ther was a big miscommunication from reception and room service and i found a bill with 95 SR charged although it is confirmed by them that is free. When i complained to deputy manager Mr Hisham he appologized and F & B manager also appologised and informed me this bill will not be charged on my room. When i was checking out , i found the bill charged to my room and i refused to pay until the new deputy manager remive from the bill. Ithis was the first time for me st Holiday inn al Qasr and definitely it was the last time in Holiday inn at all
June 27, 2015
Rated 3.0 out of 5.0 by AhmedBH Ambassador Member
I did not receive my daily newspaper and my fruit basket as an Ambassador Member.
June 22, 2015
Rated 4.0 out of 5.0 by jimmyusa Al qasr
Buffets overpriced Business center not available. Staff is good and most rooms are good but poor lighting in some
June 19, 2015
Rated 4.0 out of 5.0 by Ameer3311 The ideal place to relax ...
The room was incredibly comforting and the size was not small which ensures I have enough of the needed rest...
June 16, 2015