Rated 3.7 out of 5 by 136
Rated 4.0 out of 5.0 by Saket Frendly staff and great service
Nice hotel near the main attraction points in Riyadh. Hotel room was quite, nice,above all very clean, with very good independent in room wifi connection, great location, helpful service, and very good grand buffet breakfast . Now the best part of my stay and the reason to select this hotel has been the excellent support from reception desk, especially Fahim and Mike whom i interact the most, they were extremely helpful and friendly(what else one need , smiling face and a friendly gesture before you go to your room :)) . These guys were also helpful in providing local tips and take the best efforts even going out of their way to guide you to make your hotel stay comfortable, Much Appreciated . Haidi is the another guy i admire for his pleasant smile.
I am back on this hotel for another long stay. The executive lounge is too good, clean and very relaxed place .The staff at the executive lounge is courteous and much batter then the restaurant staff.
House keeping staff, Iwan and Hunais are another two guys i appreciate for there services with smile .
Definitely pleased with my stay and yes i am here again!
Forgive me for the few negative points i am listing:
Television is outdated with limited channels
Rooms are bit noisy.
June 27, 2015
Rated 1.0 out of 5.0 by Mohamed al bakry Very bad comunication
I was a guest in room Number 313 checked in 21 june and checked out 23 june, during my stay i ordered food frim room service to be delivered on certain time as i was fasting . I receuved it 30 min before the rewuested time and when i called them again the returned it after 30 min and it was cooled with ver bad taste. Also at the samed day , i called them sgain to order my Sahour ( dinner) which is included in my bookig, ther was a big miscommunication from reception and room service and i found a bill with 95 SR charged although it is confirmed by them that is free. When i complained to deputy manager Mr Hisham he appologized and F & B manager also appologised and informed me this bill will not be charged on my room. When i was checking out , i found the bill charged to my room and i refused to pay until the new deputy manager remive from the bill. Ithis was the first time for me st Holiday inn al Qasr and definitely it was the last time in Holiday inn at all
June 27, 2015
Rated 3.0 out of 5.0 by AhmedBH Ambassador Member
I did not receive my daily newspaper and my fruit basket as an Ambassador Member.
June 22, 2015
Rated 4.0 out of 5.0 by jimmyusa Al qasr
Buffets overpriced Business center not available. Staff is good and most rooms are good but poor lighting in some
June 19, 2015
Rated 4.0 out of 5.0 by Ameer3311 The ideal place to relax ...
The room was incredibly comforting and the size was not small which ensures I have enough of the needed rest...
June 16, 2015
Rated 5.0 out of 5.0 by ibal Highly Recommended
Rooms are clean, friendly staff and awesome breakfast
June 8, 2015
Rated 5.0 out of 5.0 by Stefke Frendly staff and great service
This hotel has verry frendly staff and every time I came back after work their was a smile who welcomes me. Especialy I liked the lobby bar where good food and cappuchino was served.
The room was comfortable and clean.
June 5, 2015
Rated 4.0 out of 5.0 by Krishan78 staff feedback
I would like to Thanks and Appreciate your staff on reception Specially Mr. Fahim and Mike. I am staying from long time here and Platinum member of your hotel. Both of they always greet great. Many times I asked information from them about local shopping etc. and they always helped. They always look like eager to help you as much as they can.
Appreciate your help guys.
June 5, 2015