Rated 4.3 out of 5 by 206
Rated 4.0 out of 5.0 by happppymom Comfortable stay, terrible coffee
I most appreciate a quiet and comfortable stay, which is what I received here. However, I can't rate 'excellent" in all categories for the following reasons -- 1 - terrible coffee in the room, seriously - tasted old and like mud! 2 - not enough electrical outlets in the room, 3 - lighting in the bathroom is dark, 4 - overall decor is very dated and dingy.
The positives - very comfortable bed, friendly staff, quiet room, requested away from the elevator and received a room down the hall, great shopping and dining nearby, plenty of parking, decent free wi-fi, convenient room amenities like the fridge and microwave.
April 13, 2015
Rated 3.0 out of 5.0 by Bowoman58 Comfortable bed, but no a/c
I've stayed at this Holiday Inn before and had good experiences. But this time, the air conditioning in my room didn't work. I woke up to at 75-degree room with no fan. When I called the front desk to see if there was something else I needed to do to get the air flowing I was told that the a/c probably didn't work in that room. I was surprised by his lack of surprise!
I was moved to another room and got a good sleep -- but it was after having to get dressed, repack all my stuff and then move to a new room. While this was a workable solution, I don't think the problem should have occurred to begin with. I informed the manager at check-out. She was apologetic and offered bonus points to my IHG account.
April 12, 2015
Rated 5.0 out of 5.0 by clobber 8 Nice Hotel
Great Location off I-81 and a nice property. Lobby/Restaurant,/Pool Area is huge and well kept. Food was excellent and bar staff although could have been friendlier was very accommodating and helpful.
April 9, 2015