Rated 4.3 out of 5 by 212
Rated 5.0 out of 5.0 by ChaplainJMC Comfortable bed and great service
I will go back there in a couple of weeks because I really enjoyed it. Although, one downside was a group came in around midnight and were talking loudly in the corridor for about 4 min. This is not the hotel's fault but the fault of insensitive guest.
April 23, 2015
Rated 4.0 out of 5.0 by mrsowest Lacking customer service..
We arrived early in the day and stopped in to see if we could check in...the front desk clerk barely made eye contact as she continued to do her paperwork that was spread out on the counter...there were no other guests around and the phone wasn't ringing..she made us feel as if we were an interruption..
We called a few hours later and asked if the room was ready and spoke to a different lady who was wonderfully friendly and told us to come on in that rooms had been ready all morning since they weren't sold out the night before...WOW!
When we arrived to check in both ladies were there and only then did the first clerk show any signs of friendliness at all...perhaps the other one was her Supervisor??
This property has been know in Roanoke for years as a beautiful place to stay..and we will go back...but only because it has the best indoor pool in town!
April 21, 2015
Rated 4.0 out of 5.0 by ntheresa Comfortable and Pleasant, but no breakfast
All of the other Holiday Inns where we have stayed provided complimentary breakfast. Given that there are other Holiday Inns in the area that offer breakfast with your stay, our family will choose a different one next time.
April 21, 2015