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Rated 4.2 out of 5 by 321 reviewers.
Rated 1.0 out of 5.0 by This property is! We have been staying at this property for about 10 years. Over the years, the owner has taken away all perks... afternoon Managers reception, breakfast and at one point even coffee in the lobby. (which is now back) Now, the hotel has fallen into a state of disrepair. We stayed there this past Christmas and the snow on the roof was melting and dripping in the 5th floor hallway. They were obviously aware of the leak because they had multiple buckets out to catch the water leaking through a light fixture. This past weekend, we were scheduled to stay for three nights but cut our stay short (and checked into another local hotel) because we saw the leak was STILL not fixed 10 months later. My husband immediately started coughing and we assume it was from black mold. When you would walk down the hall to get ice, you got dripped on. Another issue, they have leased the restaurant to someone new and it is a loud night club on Weekends. When we returned from moms house, there were shady characters hanging outside. We also noticed a useless security guard (whom we had never seen before) sitting at the front desk, not walking the parking lot protecting our cars. We are done here. October 1, 2015
Rated 4.0 out of 5.0 by Great value and near to local activities This hotel was convenient to our local activities and the customer service was outstanding. September 29, 2015
Rated 4.0 out of 5.0 by Comfortable rooms and friendly staff. Overall stay was a pleasurable experience. The channel guide was not correct in my room and bathroom amenities were overlooked one of the days. Would recommend and stay again in the future. Very friendly staff. September 29, 2015
Rated 5.0 out of 5.0 by Great Accomodations For business or pleasure this Hotel is the best in the Area! September 25, 2015
Rated 5.0 out of 5.0 by Great Service The front desk was training a new CSR and they were very nice. Very attentive to my needs; was a very enjoyable experience September 24, 2015
Rated 5.0 out of 5.0 by was comfortable great service both Hotel and resturant. We have stayed here several times. Always had nice stays September 24, 2015
Rated 4.0 out of 5.0 by Great location This hotel is in a great location with easy access to the entire Roanoke area. Great staff and good food. Lots of dining and shopping nearby which was also a plus for us. September 23, 2015
Rated 5.0 out of 5.0 by Mystery Hotel All together it was a nice stay but could have been better if the pool was open,If in checking they were more attentive to their propositions of rooms and finally the AC unit was working fine in ONLY 70 F degrees if you wanted a more warmer room the machine was not able to keep 72 or 73 or 75 cool did not start on these levels so it was rather annoying to sleep with Fan only. It was a 3 star hotel but honestly I stayed in other 2 star hotels which were as good and cheaper . So there is work to be done at this facility. September 22, 2015
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