Rated 4.1 out of 5 by 241
Rated 5.0 out of 5.0 by ENMH4 Excellent welcome and top class service
After our recent holiday we decided to stay at the Holiday Inn Rochester as we have done many times before. The experience was fantastic with friendly staff who are prepared to go the extra mile, great rooms, super pool area, delicious food and a cracking breakfast the following day. We have stayed in many hotels as we travel the country on a regular basis but this hotel is definitely superior to any other.
August 25, 2014
Rated 4.0 out of 5.0 by Ian28 Comfortable hotel
A comfortable hotel situated ideally. Road can be noisy at night if you have a room overlooking the road. Also, smoking outside the hotel is an issue.
August 24, 2014
Rated 1.0 out of 5.0 by JenAndThomas Booked a room on Holiday Inn website but full when we arrived to check in
I booked a room at the hotel and had confirmation it was booked. My husband and two young children arrived to be told despite booking the hotel was full and we couldn't stay. We spent nearly an hour very late at night with one tired and one sleeping child whilst staff went and checked thing and made phone calls but the conclusion was there wasn't a room at the hotel despite booking. The hotel staff were far from polite, some of the comments were, I quote "everyone is unhappy tonight", "there is nothing we can do we don't have a room" to which I was most unhappy and ask the member of staff to call another hotel as where were we supposed to sleep for the night. I had always thought if you booked a room it meant it was reserved for you but clearly not. The hotel staff did say there system had been down for 3 days and they had no idea who what was going on but I don't feel this was acceptable.
August 23, 2014