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Rated 4.1 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 by Staff and service the staff were very child friendly, i would stay again August 29, 2014
Rated 3.0 out of 5.0 by Disabled facilities Access to the building for wheelchair users is poor. The disabled rooms have no shower facilities for wheelchair users that can't get in and out of a bath. August 29, 2014
Rated 5.0 out of 5.0 by Great Staff, very friendly Great welcome and felt we were well looked after. Enjoyed the pool sauna and steam room. We will be back. August 28, 2014
Rated 2.0 out of 5.0 by last turkey in the shop Booked at short notice and on the understanding it would be non-smoking but was presented with a well used and paint-chipped smoking room complete with stained wallpaper and lights, 2 of which were defective on both sides of the bed. Some very damaged bathroom tiles. On the flip side the 10 mile walk along the maze of corridors provided some much needed exercise. Would certainly use again in the event of some natural disaster or civil war. August 28, 2014
Rated 4.0 out of 5.0 by Good staff and comfortable Good hotel partly spoilt by location right next to Rochester Airport August 28, 2014
Rated 4.0 out of 5.0 by Good Hotel but small rooms and uncomfy beds! My partner and myself stayed at this hotel for 1 nighton the 24/8/14. First impressions were disappointing. On a dingy industrial estate, with nothing welcoming about it! First impressions were not great! Bright and well decorated reception area, along with the Bar and dining areas. Receptionist was quite quite and not very interactive! Felt like she was just going through the motions. LONG walk to our room (41). Passage was dark in parts and a bit secluded and no security was visible. I would be slightly concerned if I was on my own at night. Gym looked great. Pool was good and there was also Steam August 28, 2014
Rated 3.0 out of 5.0 by A poor example. This stay was not up to previous ones a few months ago. Firstly it took 15 minutes to get checked in. Not just me, there was longer queue behind me when I had finished. Needed more staff and a greater sense of urgency. Ate in, staff good, meal OK but a bit too "out of the packet" for the price. Drank in bar - its about time that IHG started serving local beers instead of the mundane and boring Boddingtons everywhere. Check out has been a disaster. Computer was down. Gave my email address expecting a bill in a few days. When nothing after 10 days contacted customer services. Another week got a phone call late in evening. Eventually, after 3 phone calls 3 emails I paid my bill and got a receipt. Hope I get my points eventually. Things do go wrong but strong organisations can handle it well internally without hassling the customer. August 27, 2014
Rated 5.0 out of 5.0 by Excellent welcome and top class service After our recent holiday we decided to stay at the Holiday Inn Rochester as we have done many times before. The experience was fantastic with friendly staff who are prepared to go the extra mile, great rooms, super pool area, delicious food and a cracking breakfast the following day. We have stayed in many hotels as we travel the country on a regular basis but this hotel is definitely superior to any other. Highly recommended. August 25, 2014
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