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Rated 4.1 out of 5 by 216 reviewers.
Rated 2.0 out of 5.0 by Poor Service Poor service compared to other HI hotels No mention of an upgrade at checkin No complmentary water or treats When request a bottle of water none ever arrived. July 21, 2014
Rated 5.0 out of 5.0 by Excellent service and reliable I stayed for a number of days as I was putting thoughts together for a book. The room was excellent and the staff worked around me in cleaning the room etc. I was always greeted by a smile and it seems that the staff enjoy working here. July 17, 2014
Rated 5.0 out of 5.0 by Friendliness of staff The best bit about our stay was the friendliness and service provided by the staff. They seemed to manage a good balance between being efficent and professional and yet making you feel so welcome. Nothing was too much trouble and all our requests were met with a smile. July 17, 2014
Rated 4.0 out of 5.0 by Great Service Excellent service from Chloe in the restaurant and the young lady who helped (sorry name escapes me). Food was very good and atmosphere was relaxed, friendly but professional. An enjoyable experience. July 14, 2014
Rated 4.0 out of 5.0 Staff member "Dee" could not have been more helpful or attentive - she deserves a pat on her back (gently). July 10, 2014
Rated 4.0 out of 5.0 by Overnight stay We chose the Holiday inn Rochester as it was the nearest hotel to our next stop - a lunch with Italian friends, Having stayed at the Gatwick Holiday Inn several times on our way to Italy during the past months, we know we can be assured of good service, a comfortable bed, clean room and value for money at a Holiday Inn. Also free car parking!! We were not disappointed. Excellent service by reception with complimentary drinks for "Club" members and, although the hotel was extremely busy, they made room for us for dinner. Room clean and well appointed and a quick and friendly check out the following morning. Superb value for money. We will certainly choose Holiday Inn again. Thank you. July 9, 2014
Rated 5.0 out of 5.0 by Great value for money Lovely accommodation with a great breakfast. All staff very friendly making you feel very welcome. July 9, 2014
Rated 4.0 out of 5.0 by Happy with stay Stayed for one night, leisure purposes. Bed very comfortable, room very clean. Very dark once curtains were shut. Only problems I encountered were no one answered the phone when I called front desk from my room, and when I opened the window the noise from the road was very loud. I had not realised there was air conditioning in the room so once I found this I could shut the window and the noise was not a problem. Room was small but this didn't bother me, had everything we needed. July 8, 2014
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