Rated 4.1 out of 5 by 150
Rated 4.0 out of 5.0 by intrepidtraveller EXCELLENT CHOICE Overall
One of the comfiest Hotel beds I have experienced which is a real bonus. The rooms are a good size and well appointed. The only issue I had was with the towels sparse in supply and really not a generous size. It was also a long walk to the room, had I realised before we checked in I would have asked for one nearer the lift/reception
We stayed here to attend a family party in Rochester and when we returned we would have enjoyed a nightcap but the bar was closed and although we looked we couldn't see any staff to ask if there was service available.
We had breakfast and liked the restaurant. We came down fairly late and were disappointed to find that the breakfast choices looked and were like the dregs of what were left. To be fair the chef did cook some fresh food for us and what was served was tasty and of good quality but ........... there was also only a limited choice from the breads and pastries with some empty baskets. I would say that if you should have all the breakfast choices available for the whole time it is served and it should be kept to look fresh. I shouldn't have to wait to draw someone's notice to the fact that there were no eggs and then let them know other items were also missing. To be fair this happens a lot in other hotels too but shouldn't. We also had to draw the servers attention to get refills of drinks - staff were more interested in relaying tables. On the plus side the pancake machine was real hit. Best pancakes ever our companions decreed and our teenager wants one for Christmas!
Would definitely recommend but would advise an earlish breakfast if you want it to have choice and freshness,
November 30, 2013
Rated 5.0 out of 5.0 by Manqa Good Experience
The hotel was ideally situated near the venue of the function I attended, therefore it saved me a lot of hassle.
The hotel room was clean and really nice. I felt at home and easily made the room my temporal home away from home. Breakfast was good, with a lot of variety and the staff were pleasant. Room service was up to standard. Staff promptly responded to queries and were very supportive.
The advert on the website states that Executive Rooms come with morning gowns and slippers, I was disappointed to realize that there were no slippers provided as I did not go prepared. It would be advisable for the website advert to be amended.
November 29, 2013
Rated 5.0 out of 5.0 by IAmAndy Good size comfortable rooms
Good if you're visiting the area, decent pool adjoined to the hotel. Breakfast was good and food was okay.
We chose to eat out on one of the nights near the local cinema and bowling complex 10 mins drive.
There is also a good childrens softplay center called kidzone 5mins drive or 20mins walk very good value.
It's also a stones throw from an ASDA store which is also useful.
A visit to the historic dockyard is a must if sightseeing is your thing.
I would definitely recommend this hotel whether it was an individual, couple or family!
November 28, 2013
Rated 4.0 out of 5.0 by Her49 Overall good
Friendly hotel. Friendly people. It was the 4th time I stayed here.
The WiFi used to be free in the lounge and now the hotel charges for the use of it.
I only want to surf to see what is going on in the surroundings.
So I think I won't come again. I do not want to pay for WiFi.
November 28, 2013
Rated 5.0 out of 5.0 by Tony36 Excellent food and service
This was our first time at The Holiday Inn and our overall experience was very positive. The staff were friendly and helpful, the room was spacoius and comfortable. We had breakfast and evening meals in the restaurant and the food was excellent. We will definitely be recommending this to others and will be arranging another stay in the near future.
November 28, 2013
Rated 4.0 out of 5.0 by Peter96 Excellent Hotel, but a few problems with staff
The positives: excellent reception staff; room was luxurious (just a bit of a problem with the toilet flush); sleep was perfect; breakfast and breakfast service excellent. Just a shame about the rather miserable person serving at the bar - not the standard of personal behaviors one would expect from a Holiday Inn bar service. The food quality was good, but the attitude needs to be sorted.
November 26, 2013
Rated 5.0 out of 5.0 by Paokman Relief at the top of the hill
Twelve of us stayed here for a night last week breaking our 30 mile sponsored walk from Hornchurch to Maidstone for the Teenage Cancer Trust.
The only drawback was the hotel's situation at the top of the hill from Rochester but we made it. A hot bath then straight into bed for a good night's sleep. Woke refreshed and had a hearty breakfast before completing the final five miles to Maidstone football club.
The hotel staff were very friendly and generous in contributing to our cause.
Unfortunately I now realise in my hurry to get back on the riad I left my mobile phone charger behind in room 21. Any chance of getting it back?
November 26, 2013
Rated 4.0 out of 5.0 by Nickthebuilder Executive Room...
Worth the upgrade and it is great to have hotels that have smoking rooms that we can pick. Reception staff know what they are doing and genuinely care to make sure you are looked after.
General places like corridor and some rooms are in need of a deep clean, but this is more about the investment IHG needs to make than the local hotel.
Over-all a good stay, bit shame that same linen and pillows as standard room....
November 16, 2013