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Rated 4.0 out of 5 by 300 reviewers.
Rated 4.0 out of 5.0 Friendly and helpful staff and great night's sleep Quick check in and very friendly and helpful staff on the front desk. Room service was quick, the food was hot and great quality. The room was well furnished with a desk space and easily accessible plug sockets. The bathroom furnishings were a little dated and marked but clean. It would have been useful to have another large towel but I'm sure another on eowuld have been provided if I had asked! Overall - very comfortable stay and a great night's sleep. Would stay again. November 24, 2014
Rated 4.0 out of 5.0 by Good Holiday Inn Experience Great hotel and clean comfortable room. Friendly, corteous staff and excellent restraunt. Only thing I would say negatively is that the bathroom in the room could do with a refurbishment as it seemed a little tired. November 24, 2014
Rated 1.0 out of 5.0 by Kitchen Nightmares Arrived and checked in at hotel. Wanted to watch England v Scotland match so decided to go fro room service and ordered at 8PM. Was told would be 1 hour so thought ok maybe its busy so can wait. Fifty minutes later got a call to say would take longer due to 'issues' in the kitchen and they would add an extra drink for free. At 9.30 was completely fed up so asked when order would arrive but couldn't give a time so cancelled order. Then had to go out of hotel to local shop missing most of second half of match in process. Very disappointed with service - would have prefered to be told at 8 they couldn't serve food. On top of this when I checked out in the morning they tried to charge me for my cancelled order, then asked if my stay had been a good one. I stay at many IHG hotels during the year but will avoid this hotel in future. November 23, 2014
Rated 1.0 out of 5.0 by Noisy air handling unit The air handling unit on the roof was so noisy it woke me up and I could not contact the night staff to request a room away from the roof. I tried twice through the night and no answer so very little sleep. November 21, 2014
Rated 3.0 out of 5.0 by What's going on Not happy with the hotel, prices have gone up and standards have gone down. We stay at the hotel several times a year but were very disappointed with our last stay. The room could have been cleaner, smaller and plastic bottles of water in fridge, no pen and pad in room, channels cut from the tv. We ordered bar food and it was uneatable, the worst we have ever had, we complained and got our money back and we were not the only ones that complained, no coffee or tea available in reception in the morning, you now have to pay for it. I don't know what is going on but it putting me off staying there again, even though I am gold elite member and I need to stay there again in December, I am thinking of going to another hotel. November 20, 2014
Rated 5.0 out of 5.0 Nice food Best food in holiday inn. Worth a visit. Nice and friendly staff. Very helpfull receptionist .we had lovely stay twice November 19, 2014
Rated 4.0 out of 5.0 by Perfect for BAE Comfortable rooms, excellent breakfast, ideally located for BAE. Show your IHG card on checkin and you get free wifi too. As a regular gym user I found their facilities perfectly adequate. November 19, 2014
Rated 3.0 out of 5.0 by Good Value, but some concerns Have stayed at this hotel 4-5 times now and it is generally a good hotel. It is clean and not tired and has decent food for reasonable prices. This time the front desk never answered the phone despite me calling 3 different times (and at different times in the day). The bed pillows were not very good and the heat didn't work on a fairly chilly night. The wall thermostat said it was only for AC and opening the wall heater valve did nothing (front desk wouldn't answer the phone for me to complain). The room was also very far from reception. November 19, 2014
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