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Rated 4.1 out of 5 by 219 reviewers.
Rated 4.0 out of 5.0 Comfortable hotel This is a perfectly adequate and comfortable hotel in the price range. The people here are outstandingly friendly, helpful and courteous across the hotel and particularly in reception. The only BUT here is in connection with the bar and restaurant. There is very poor organisation and someone needs to take control. Everyone seems to do everything and not always efficiently. On two occasions we had to wait an unacceptably long time (30mins plus) for a simple sandwich in the bar and a Caesar salad in the restaurant. And why were used plates dumped and allowed to pile up on a big tray in the restaurant just by where we sat (we stayed three nights)? Food is good quality but there are too many strange sauces with no explanation of what they are (and we are well travelled). July 29, 2014
Rated 3.0 out of 5.0 by average there was a wedding on when we stayed so alot of noisy off guests , the main thing was the air con in our rooms didn't work , it was 28- 30%c on the night, yet when we asked we were told it had broken,but air con to all lounges ,bars, wedding function room, corridors ,& reception still worked,staff gave us a fan but that wasn't much help so it was a sleepless night, other wise the room was clean& tidy ,food in bar was nice July 28, 2014
Rated 4.0 out of 5.0 Comfortable and conveniently near the motorway Generally good, with pleasant staff. TV was wonky and not corrected at first try. Was sorted the next day. Beds are comfortable and the position is good for a Kent base. Particularly good for Northeners who want a break point within an hour of the Shuttle to France. But lots of good country houses to visit within an hour or so, so good for UK or France. Breakfast a very good start to the day and swimming pool a great benefit, particularly with present hot weather. July 26, 2014
Rated 2.0 out of 5.0 by Poor Service Poor service compared to other HI hotels No mention of an upgrade at checkin No complmentary water or treats When request a bottle of water none ever arrived. July 21, 2014
Rated 5.0 out of 5.0 by Excellent service and reliable I stayed for a number of days as I was putting thoughts together for a book. The room was excellent and the staff worked around me in cleaning the room etc. I was always greeted by a smile and it seems that the staff enjoy working here. July 17, 2014
Rated 5.0 out of 5.0 by Friendliness of staff The best bit about our stay was the friendliness and service provided by the staff. They seemed to manage a good balance between being efficent and professional and yet making you feel so welcome. Nothing was too much trouble and all our requests were met with a smile. July 17, 2014
Rated 4.0 out of 5.0 by Great Service Excellent service from Chloe in the restaurant and the young lady who helped (sorry name escapes me). Food was very good and atmosphere was relaxed, friendly but professional. An enjoyable experience. July 14, 2014
Rated 4.0 out of 5.0 Staff member "Dee" could not have been more helpful or attentive - she deserves a pat on her back (gently). July 10, 2014
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