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Rated 4.0 out of 5 by 345 reviewers.
Rated 2.0 out of 5.0 by Visit Breakfast OK Dinner was a complete disaster, but we received recompense.Staff very helpful but need more chefs. February 28, 2015
Rated 5.0 out of 5.0 by Another brilliant stay at this hotel This is my 3rd visit to this hotel and they are consistent in giving a welcoming, friendly and relaxing stay. From check-in to check-out the staff were excellent. The hotel is well maintained and very clean. Great experience yet again. I hope to be back soon ! February 28, 2015
Rated 4.0 out of 5.0 by good service its a good and friendly place to stay very relaxing if you use the facilities on offer also good breakfast which sets you for a good day out . February 26, 2015
Rated 5.0 out of 5.0 by Friendly and personal service All the staff were very welcoming and friendly throughout our stay. The restaurant staff were attentive and made sure that we didn't want for anything! The hotel was impressive from the moment you arrived and easy to access. We have stayed before in December 2013 and had such a wonderful time that when we asked our daughter what she would like to do for her birthday treat she had replied "I'd like to wake up on my 11th birthday in the hotel by the airport that we went to last time for my sister's birthday please". February 26, 2015
Rated 1.0 out of 5.0 by Back to its Bad Old Self Any hotel that takes over 2hrs and 40mins to NOT deliver room service needs a change of management. Even after being contacted twice, the room service was still not forthcoming and I was thus forced by my state of hunger to order a take away locally and within 10mins had it in my room..... To compound this issue the telephones, IF answered, take an inordinate amount of time to be answered. I believe that Mr Billy Smart would be proud. February 25, 2015
Rated 1.0 out of 5.0 by Bad experience I have never been embarassed like this in my entire living life February 25, 2015
Rated 5.0 out of 5.0 by Good stay Was in the area to visit the White Cliffs (less than an hour away), Canterbury Cathedral, and Bodiam and Leeds Castles (and very glad we did). Have 2 young kids, so a pool was a must, and hotel's didn't disappoint. The steam room and sauna were a bonus for the wife. Stayed on a dinner/breakfast special, and it was worth it. All staff were friendly and very helpful. Wanted to change room within hour of arriving because someone upstairs was partying in mid-afternoon, and staff handled with no problem. Quite happy to stay there again, and recommend to families. February 24, 2015
Rated 4.0 out of 5.0 by sat 14/sun 15 February 15 A surprise stay by my wife for my birthday great to have use of the pool and steam room inclusive. Also good breakfast, butchers sausages would have made it even better. Clean & Quiet executive room. February 17, 2015
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