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Rated 4.0 out of 5 by 302 reviewers.
Rated 5.0 out of 5.0 by Very Good Staff were very polite and courteous. Quality of food in the restaurant was very good, as was the service. Pleasant bar area. Ideal stop off for europe November 24, 2014
Rated 3.0 out of 5.0 by Waiting and waiting again.... I stay here a lot and can appreciate when staff are busy, particularly if they acknowledge the fact. However on my last stay there was a q practically out of the door to check in with one staff. After a period of waiting I went to the bar to get a drink deciding to head back later to check in. No staff at the bar, .....waited ...then got someone from the restaurant to serve. Went back to check in, all fine upgrade to exec room. Got to room with luggage, lap top etc and key did not work. Made decision to leave luggage by door rather than trek it all back. saw phone on wall. Sign said lift reciever and connect to reception. Phone rang and rang...Got new key after walking all the way back..told staff about phone and they shrugged and aplogised. Went down for dinner...waiting to be seen to a table....waiting to order food...waiting for food to arrive, seriously 1 hour from sitting down and finishing eating, and I only had a main course . This was not as described on the menu. I ordered a spatchcock and got half a chicken..not the same. There seemed to be no staff around. Breakfast whole differnt story, eggs made to order, quick and hot and friendly staff banter. Come on management get a grip! November 24, 2014
Rated 4.0 out of 5.0 by Friendly and helpful staff and great night's sleep Quick check in and very friendly and helpful staff on the front desk. Room service was quick, the food was hot and great quality. The room was well furnished with a desk space and easily accessible plug sockets. The bathroom furnishings were a little dated and marked but clean. It would have been useful to have another large towel but I'm sure another on eowuld have been provided if I had asked! Overall - very comfortable stay and a great night's sleep. Would stay again. November 24, 2014
Rated 4.0 out of 5.0 by Good Holiday Inn Experience Great hotel and clean comfortable room. Friendly, corteous staff and excellent restraunt. Only thing I would say negatively is that the bathroom in the room could do with a refurbishment as it seemed a little tired. November 24, 2014
Rated 1.0 out of 5.0 by Kitchen Nightmares Arrived and checked in at hotel. Wanted to watch England v Scotland match so decided to go fro room service and ordered at 8PM. Was told would be 1 hour so thought ok maybe its busy so can wait. Fifty minutes later got a call to say would take longer due to 'issues' in the kitchen and they would add an extra drink for free. At 9.30 was completely fed up so asked when order would arrive but couldn't give a time so cancelled order. Then had to go out of hotel to local shop missing most of second half of match in process. Very disappointed with service - would have prefered to be told at 8 they couldn't serve food. On top of this when I checked out in the morning they tried to charge me for my cancelled order, then asked if my stay had been a good one. I stay at many IHG hotels during the year but will avoid this hotel in future. November 23, 2014
Rated 1.0 out of 5.0 by Noisy air handling unit The air handling unit on the roof was so noisy it woke me up and I could not contact the night staff to request a room away from the roof. I tried twice through the night and no answer so very little sleep. November 21, 2014
Rated 3.0 out of 5.0 by What's going on Not happy with the hotel, prices have gone up and standards have gone down. We stay at the hotel several times a year but were very disappointed with our last stay. The room could have been cleaner, smaller and plastic bottles of water in fridge, no pen and pad in room, channels cut from the tv. We ordered bar food and it was uneatable, the worst we have ever had, we complained and got our money back and we were not the only ones that complained, no coffee or tea available in reception in the morning, you now have to pay for it. I don't know what is going on but it putting me off staying there again, even though I am gold elite member and I need to stay there again in December, I am thinking of going to another hotel. November 20, 2014
Rated 5.0 out of 5.0 Nice food Best food in holiday inn. Worth a visit. Nice and friendly staff. Very helpfull receptionist .we had lovely stay twice November 19, 2014
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