English
Rochester - Chatham
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 44-0871-9429069
Hotel Fax: 44-1634-673673
Costs 10p per minute + network extras
Hotel Fax: 44-1634-673673
Costs 10p per minute + network extras
Rated 4.1 out of 5 by 66
reviewers.
Rated 4.0 out of 5.0 by gloria11 comfy
large room, quick room service, all i needed for a good night stay.
May 16, 2013
Rated 5.0 out of 5.0 by hdg1 Good Stay
Had a lovely stay here and the bed was comfortable and staff were more than helpful. The only reason I didn't give a 5* is the breakfast was not worth the £15 they were quoting. Most of the hot pass food was missing and the tea and coffee were slow to be delivered.
May 14, 2013
Rated 5.0 out of 5.0 by Smiles4ever Great Stay
The hotel was lovely and clean. On arrival we received a warm and friendly greeting. The swimming pool was lovely and the hot tub was too good to leave. Again the gym reception staff were friendly,helpful and informative. They made the children feel very welcome. The breakfast deal where children under twelve eat free is amazing. However when I arrived for breakfast the lady who took my voucher, gave me a frosty reception. She clearly did not like the fact that I am a lone parent with two children. Please let her know that if she could bring back my husband from Heaven free of the cancer that killed him we would all be eternally grateful. I have two suggestions more tea bags in the rooms please and let priority club members know what time check out is when they check in. We will be back as this hotel made for a fab weekend at an excellent price.
May 12, 2013
Rated 5.0 out of 5.0 by BILL84 HOSPITABLE STAFF, COMFORTABLE CLEAN ROOM, EXCELLENT BREAKFAST.
WE HAD TO BOOK IN A DAY EARLY BY DIRECT PHONE CONVERSATION AND RECEIVED A GOOD RESPONSE. STAFF VERY HELPFUL WITH MY WIFE'S MOBILITY PROBLEMS. WE HAD STAYED HERE IN 2012 AND CHOSE THIS HOTEL AGAIN BECAUSE OF AN EXCELLENT EXPERIENCE THEN
May 7, 2013
Rated 5.0 out of 5.0 by Marky1960 Great place to stay
A nice , clean and comfortable hotel with good location on the outskirts. Excellent parking and good place to watch light aircraft come and go - although did not disturb us in the hotel! Hotel room was very comfortable and surprisingly came with a small fridge - most welcome. Lovely f riendly staff, can't fault them.
April 26, 2013
Rated 4.0 out of 5.0 by Nung A comfortable modern hotel
Enjoyed my stay in a quiet, warm, well equipped standard courtyard room.
Good breakfast and evening meal but both spoiled by the piped music.
I have stayed in Holiday Inns several times in the past year or two and have to repeat the same complaint. The piped music played in the public areas and in the restaurant is unpleasant and intrusive. PLEASE STOP PLAYING THE SAME ABYSMAL VOCAL 'MUSAK' WHICH IS HEARD IN NEARLY EVERY ORDINARY HOTEL AND SHOP IN THE COUNTRY! I have twice dined elsewhere because of the intrusion. Quiet instrumental music as a background to dining and relaxing is quite acceptable
April 23, 2013
Rated 4.0 out of 5.0 by Jags82 Good value for money
Excellent price including a full breakfast the next morning. Also allowed me to check in early on the day of arrival which was an added benefit.
Great service, staff always polite and friendly.
Will definately stay again.
April 19, 2013
Rated 2.0 out of 5.0 by FullEnglish Fell below expectations
It's the little things that make or break a run of the mill chain hotel and when they can't get simple things right, it leaves a bad taste.
Upon arrival I was asked if I'd like a complimentary paper in the mornings. Why not I thought. I said yes. Two days in to my stay, there was no sign of said complimentary paper. Other guests had papers but not me. I flagged this up with reception and I was given a used, scrunched up copy from behind the reception desk.
Discretionary service charges automatically added to bill. Now, I don't mind this practice (it's a bit underhand however) but I do like to be told beforehand so I have the option of saying yes or no. I actually prefer to tip staff directly as I have no idea where the discretionary service charges end up.
On one of the evenings I ordered room service. Food was quick and hot. Part way through the meal, I realise some of my order is missing. I ring back to the kitchen who say they'll sort it ASAP. 30 minutes later (no word of a lie) and I'm still waiting with half a plate of cold food. I call the kitchen again and a surprised manager is wondering why I haven't received my food. They say they'll send another order but I said not to bother as I'd gone beyond the point of being hungry so I asked for the item to be removed from my bill altogether - which I was told would be fine.
The next day, I check with reception and lo and behold, the incorrect food order was still on my bill. I explain my issue with the reception manager and he apologies and removes the item from my bill. He also said he'd look in to what happened last night with my order and let me know. I never heard anything back.
On the day of checkout I was asked if I enjoyed my stay. I explained the small issues I'd had with my stay and the staff member seemed genuinely concerned and said he'd pass my comments back to the manager. He took my number and said he would get him to call me. I felt valued and was glad I was going to get the chance to express my opinion with the manager. However, the phone call never materialised.
Apart from the above issues the hotel is OK. The gym equipment is ancient and the pool is too small to do any decent swimming. If I was in the area again I'd spend the extra and look to a competitor hotel down the road.
April 18, 2013
