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Rated 4.1 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Lovely bed and lovely staff The staff were amazing, they helped out with any troubles there was with our room or anything else October 1, 2014
Rated 4.0 out of 5.0 by Lovely staff I was a little disappointed that my room was not cleaned properly every day. While I understand that my stay was for 5 nights I do feel that the standard should be maintained at a high standard regardless of whether it is just one night or several nights. I did not receive the complimentary newspaper that was offered Overall I enjoyed the stay September 29, 2014
Rated 5.0 out of 5.0 by comfortable bed and good sleep a nice weekend with good food. enjoyed the family party September 26, 2014
Rated 5.0 out of 5.0 by Holiday inn Rochester Chatham Stayed in this hotel for one night. Enjoyed using the swimming pool and sauna. Had dinner in the restaurant- the food was good. The only thing missing from the hotel was a vending machine in the reception area. It's quite nice to be able to get snacks, especially if you don't want to venture out of the hotel. Apart from that we had an excellent stay and would recommend the hotel. September 25, 2014
Rated 5.0 out of 5.0 by Great place to stay The Holiday Inn Chatham has very friendly staff that are very helpful and make you feel welcome. The food was excellent and the bed was comfortable what the could you ask for. September 22, 2014
Rated 4.0 out of 5.0 by first stay holiday inn in general this hotel is good, the food in the restraint is excellent and the overall cleanliness is good. the room was too small considering the cost but that was the only significant criticism. September 21, 2014
Rated 3.0 out of 5.0 by Shabby Our room was certainly not good value for money. The room was in need of a facelift, there was also thick dust on all of the furniture. The pillows were so thin and very uncomfortable. We are also still awaiting a receipt that was promised to be posted on to us. September 20, 2014
Rated 1.0 out of 5.0 by WORST SERVICE Receptionist rude, had to wait 16 mins to be seen too. September 19, 2014
Rated 4.0 out of 5.0 by Helpful staff clean hotel. Comfortable bed and soft pillows. The staff were very helpful and the pool and jacuzi were great for relaxing. We managed to park just outside the main door with our Blue Badge which was good, The only problem was the lift for the steps down to reception were out of order and it was a long way round the car park to get in on the level. September 19, 2014
Rated 5.0 out of 5.0 by Excellent hotel experience Booking without having seen a place is never easy but if you do this at this hotel I doubt you will be disappointed. We enjoyed our stay enormously-excellent service, super food September 17, 2014
Rated 4.0 out of 5.0 by Very Small Room The room that I was allocated was very small it had a double bed and you could only just get between the bed and the wall. The evening meals were not as good as other Holiday Inns that I have stayed in. September 15, 2014
Rated 4.0 out of 5.0 by Busy Hotel We found our experience of this hotel to be generally good. We did have a room facing a busy road but didn't find that too much of a problem. The breakfast was very good but when ordering a sandwich for lunch (Saturday) the kitchen did not have any prawns, poor planning? We did get woken up in the early hours from noisy resident, possibly attending a wedding party in the hotel. In general our overall experience was good. September 11, 2014
Rated 2.0 out of 5.0 by Noisy, cold, unable to sleep. No chance of sleeping in, woken up very early each morning by carts being trundled down the corridor with new linen/ dirty laundry. Staff talking in the corridors in the early hours of the morning. Swing door to staff only areas very loud, disturbing every time someone walks through. September 11, 2014
Rated 5.0 out of 5.0 by Very helpful staff Staff always very welcoming and happy to help sort out any problems. Would like to see a greater choice on the menu with less fast food type food, less spicy food and more vegetables, less fries. September 8, 2014
Rated 5.0 out of 5.0 by The hotel itself is a very nice place to visit The staff are wonderful: highly professional and very pleasant to talk with. The adjacent health club with gym, pool and hot tub is a real bonus. Internet works very well but is expensive (loyalty club members get it free) and you can only connect two devices, I can't think of any good reason for that restriction. The room was very comfortable and quiet almost all the time but the elephant walking around in the room above at night was a slight problem. Breakfast was tasty with plenty of variety, only imperfection was the black pudding was cut up too small so a little overcooked. Overall: I recommend the hotel highly. Also don't miss Rochester Guildhall museum. September 6, 2014
Rated 4.0 out of 5.0 by Nice Stay My stay at the holiday inn in Rochester was nice. I was only in the holiday inn in the evening as I had a our church conference. The bed was firm but comfortable but for those who prefer a much softer bed it may not be to there liking. The service during breakfast was good but not great. It room most of what I needed like the ironing board and iron. Bathroom amenities was great and the shower worked well. The room always made clean and tidy each day. The only thing that was a negative was that the wall tiles in the bath was never cleaned throughout my stay although the bathroom itself was clean and tidy. That's the main reason why GOOD was not EXCELLENT. Love the complimentary water and the chuck kitkat. Will recommend to my friends. It seems everyone was treated well and the same and did not see the difference being a IHG club memeber or not. September 5, 2014
Rated 2.0 out of 5.0 by Comfortable bed, good breakfast, fluffy towels The cleaner is obviously taking shortcuts. The grounds surrounding the hotel are fine, car parking available and convenient to my destination although I prefer comfort to vicinity since we have church buses available. After the unappetising evening meal I would be reluctant to 'eat in' again at dinner time. September 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn-Chatham A great place to stay. You will appreciate it. Staff are friendly. Internet access is very good. September 4, 2014
Rated 5.0 out of 5.0 by My 2 nights stay at Holiday Inn I thoroughly enjoyed my stay at the Holiday Inn hotel. I did not comment on food because I did not include meals in my package because I did not have the time to have food because I was too occupied with the conference in the area. I am looking forward to my next booking at this hotel because I definitely will make a booking there again September 3, 2014
Rated 5.0 out of 5.0 by comfortable, clean and value for money This hotel is excellent value for money, very comfortable, very clean, freindly polite caring staff and good leisure facilties and meal choice, ideal for familky gatherings or weddings too, it is right next to rochester airport but its great to watch the gliders taking off and there was no noise from the airstrip incase your wondering! if you ever need to stay in Rochester you should stay here!!!! September 3, 2014
Rated 3.0 out of 5.0 by Not Bad Had a comfortable stay with the family and all problems and concerns were handled very well. Very nice rooms and breakfast September 3, 2014
Rated 4.0 out of 5.0 by Pleasant experience I enjoyed my stay for two nights, these were separate bookings due to being unable to book the same room over two nights on the booking system, however when I arrived the staff helped out and changed the booking so I and my wife did not have to change room. I have been to this hotel frequently over the last three years and have always had a pleasant experience, if there was a negative it would be the hotel is looking a little tired especially in the rooms and room corridors. To finish on a positive the experience is always a pleasant one whenever I visit. September 1, 2014
Rated 5.0 out of 5.0 by Staff and service the staff were very child friendly, i would stay again August 29, 2014
Rated 3.0 out of 5.0 by Disabled facilities Access to the building for wheelchair users is poor. The disabled rooms have no shower facilities for wheelchair users that can't get in and out of a bath. August 29, 2014
Rated 5.0 out of 5.0 by Great Staff, very friendly Great welcome and felt we were well looked after. Enjoyed the pool sauna and steam room. We will be back. August 28, 2014
Rated 2.0 out of 5.0 by last turkey in the shop Booked at short notice and on the understanding it would be non-smoking but was presented with a well used and paint-chipped smoking room complete with stained wallpaper and lights, 2 of which were defective on both sides of the bed. Some very damaged bathroom tiles. On the flip side the 10 mile walk along the maze of corridors provided some much needed exercise. Would certainly use again in the event of some natural disaster or civil war. August 28, 2014
Rated 4.0 out of 5.0 by Good staff and comfortable Good hotel partly spoilt by location right next to Rochester Airport August 28, 2014
Rated 4.0 out of 5.0 by Good Hotel but small rooms and uncomfy beds! My partner and myself stayed at this hotel for 1 nighton the 24/8/14. First impressions were disappointing. On a dingy industrial estate, with nothing welcoming about it! First impressions were not great! Bright and well decorated reception area, along with the Bar and dining areas. Receptionist was quite quite and not very interactive! Felt like she was just going through the motions. LONG walk to our room (41). Passage was dark in parts and a bit secluded and no security was visible. I would be slightly concerned if I was on my own at night. Gym looked great. Pool was good and there was also Steam August 28, 2014
Rated 3.0 out of 5.0 by A poor example. This stay was not up to previous ones a few months ago. Firstly it took 15 minutes to get checked in. Not just me, there was longer queue behind me when I had finished. Needed more staff and a greater sense of urgency. Ate in, staff good, meal OK but a bit too "out of the packet" for the price. Drank in bar - its about time that IHG started serving local beers instead of the mundane and boring Boddingtons everywhere. Check out has been a disaster. Computer was down. Gave my email address expecting a bill in a few days. When nothing after 10 days contacted customer services. Another week got a phone call late in evening. Eventually, after 3 phone calls 3 emails I paid my bill and got a receipt. Hope I get my points eventually. Things do go wrong but strong organisations can handle it well internally without hassling the customer. August 27, 2014
Rated 5.0 out of 5.0 by Excellent welcome and top class service After our recent holiday we decided to stay at the Holiday Inn Rochester as we have done many times before. The experience was fantastic with friendly staff who are prepared to go the extra mile, great rooms, super pool area, delicious food and a cracking breakfast the following day. We have stayed in many hotels as we travel the country on a regular basis but this hotel is definitely superior to any other. Highly recommended. August 25, 2014
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