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Rated 4.0 out of 5 by 300 reviewers.
Rated 4.0 out of 5.0 by Always good but food hit and miss Stay here frequently and usually no problems. Last stay though food disappointing. The apology and free glass of wine was appreciated, but would rather of had a decent steak. November 16, 2014
Rated 4.0 out of 5.0 by Room fine and staff good We have stayed at this hotel three times this year. It is comfortable, warm and the staff are pleasant and helpful. The water pressure in the shower and basin very poor. November 11, 2014
Rated 3.0 out of 5.0 by Tired hotel There was a few things that needs doing to this hotel because these days often holiday Inns are tired and old so some of them would have to have a refurbishment to improve everything. On the positive note there was good gym and swimming pool! November 11, 2014
Rated 3.0 out of 5.0 by requires refurbishment requires refurbishment, modernisation, upgrading AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAa November 10, 2014
Rated 5.0 out of 5.0 by Nice stay in Chatham We spent a month in UK, Holiday Inn Chatham was our 3 rd location. It was located in a convenient area, the staff and room were excellent. The only issue we had was the location of the reception/unloading area - very difficult to get to for seniors with bad knees - especially having to lift our luggage down November 6, 2014
Rated 5.0 out of 5.0 by Very friendly staff from check in to BF to check out ! This is one of the friendliest Holiday Inns I've stayed at. Room was up to standards expected from a Holiday Inn November 4, 2014
Rated 4.0 out of 5.0 by Regular visitor As always a lovely stay, staff superb, food great! Will be back in a month! See you then November 2, 2014
Rated 2.0 out of 5.0 by Tired and unhappy The Hotel could do with an update, being confronted with mould and fungus on the bathroom ceiling is totally unacceptable, and it wasn't just a small patch it was nearly half of the whole ceiling, the survey is a bit unfair in so much as staff and service are bundled together, the staff were great but if they are working under poor management or poor practice the service can be described as poor , there is no way to separate the two. Send in some management from head office without telling the Hotel and see what it is really like as a customer, November 2, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice Hotel with leisure facillities, Would stay again next time i'm in the area. October 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel!! This really is a super hotel. The hotel is clean, quiet and the staff are really friendly. All the staff were interested in the reason for our stay and had time for a chat. The swimming pool, steam room and sauna were clean and complimentary to guests. We use the hotel as is it less than five minutes away from Buckmore Park. I have marked down on the room cleanliness as the underside of the sink, in the bathroom, needed a wipe. Not a major issue but you notice it when you are seated on the loo. Secondly, the value of the room is good, the value of the food & the drinks is not, as always! The food is excellent, it is just too expensive! We thoroughly enjoyed our stay and will be using the hotel again in the very near future! October 23, 2014
Rated 1.0 out of 5.0 by Noise Second time I have had to stay here and both times put in rooms that are noisy due to guests in rooms above.. not their fault just not enough soundproofing between rooms. Not good enough for paying guests and not up to IHG standards and what I am used to. October 21, 2014
Rated 3.0 out of 5.0 by comfortable bed and effecient service Restaurant experience was not good, breakfast being very overpriced and I suspect the sausage are not as advertised. Evening meals were substandard in quality October 20, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn To Date Breakfast was amazing! Comfy clean room and a happy friendly welcome which is just what I needed after a 3.5 hour drive! October 20, 2014
Rated 3.0 out of 5.0 by Holiday Inn Slipping ? Hair in shower, main room light not working. Bar payment restrictions. No Priority Club Reward Points as I booked through my company. No free wi fi unless you are a Club member. Holiday Inn are trying their best to disappoint. Thank goodness the breakfast is still good. October 20, 2014
Rated 4.0 out of 5.0 by Good, friendly Hotel Was a brief stay around an emergency and as usual at this hotel, staff made the difference. October 16, 2014
Rated 5.0 out of 5.0 by Excellent! A lovely hotel with very welcoming staff. We were upgraded to an executive room which was very quiet (a little warm due to air con not working, mentioned to reception staff at check out and felt confident that they would deal with it). We enjoyed a relaxing afternoon at the pool, which is a lovely bonus to this hotel, followed by a tasty evening meal in the restaurant. The food was beautifully presented and there was a very wide choice on the menu. We chose to book breakfast at check in, this is cheaper than booking on the day. Again the food selection was outstanding as were the staff. We would definitely stay here again and would highly recommend it. October 16, 2014
Rated 5.0 out of 5.0 by great place to stay I was having some major work done to my house and needed to stay elsewhere for a few days because I was working nights and needed to be able to sleep during the day. The Holiday Inn was brilliant for this for all sorts of reasons but for 3 especially. 1) there were notices around the hotel asking other guests to be considerate to nightworkers. 2) The window had inside shutters, rather than curtains and, when they were in place, the room was totally dark and totally quiet. 3) There was a fridge in the room so I could keep the ingredients to make sandwiches to take to work. It was also a comfortable room with TV and wifi, the breakfast was very nice indeed and the staff were helpful. I would most definitely recommend this hotel to other people and have already earmarked it for another stay when my kitchen is done next year. I'd also try Holiday Inns in other locations when I'm on holiday. October 8, 2014
Rated 3.0 out of 5.0 by Difficult to find but nice when arrived Poor directions on website. Both Breakfast and Evening meal were good. Beds comfy. Gym ok but a bit small. October 6, 2014
Rated 4.0 out of 5.0 by comfortable and cheap Excellent hotel with good motorwar access. Struggle to find a hotel with a gym in the area at this price, although the gym and pool were a little dissappointing (lack of real equipment, small pool). October 6, 2014
Rated 5.0 out of 5.0 by Great service throughout staff Can I just thank the breakfast staff who were VERY willing to help me and my wife ( whom was in a wheelchair ) to Lucy October 4, 2014
Rated 5.0 out of 5.0 by Really relaxing stay Holiday Inn Rochester is ideally placed to explore the Rochester area either by car or using the excellent public transport system; there is a bus stop right outside the hotel. The hotel is comfortable and quiet and I had a good night's sleep. The indoor pool is a good size if you want to swim lengths, there is also a jacuzzi, sauna and steam room. The breakfast was good and loved the pancake machine - not all hotels have them, so that was a bonus. Free car parking as well. What more could you ask for? October 4, 2014
Rated 2.0 out of 5.0 by Update Your Decor Hotel surroundings and Bar/Reception area were nice at this hotel, nice food and breakfast was okay. Just the rooms are in need of re-decoration. Peeling wallpaper, paintwork and tired old furnishings. I have been at other Holiday Inn hotels where they are like this aswell. I personally think they charge a lot for their rooms so do not feel they are value for money when you could find a nicer hotel room for half the price. Just think they need to invest the money more into revamping their rooms. October 2, 2014
Rated 5.0 out of 5.0 by Lovely bed and lovely staff The staff were amazing, they helped out with any troubles there was with our room or anything else October 1, 2014
Rated 4.0 out of 5.0 by Lovely staff I was a little disappointed that my room was not cleaned properly every day. While I understand that my stay was for 5 nights I do feel that the standard should be maintained at a high standard regardless of whether it is just one night or several nights. I did not receive the complimentary newspaper that was offered Overall I enjoyed the stay September 29, 2014
Rated 5.0 out of 5.0 by comfortable bed and good sleep a nice weekend with good food. enjoyed the family party September 26, 2014
Rated 5.0 out of 5.0 by Holiday inn Rochester Chatham Stayed in this hotel for one night. Enjoyed using the swimming pool and sauna. Had dinner in the restaurant- the food was good. The only thing missing from the hotel was a vending machine in the reception area. It's quite nice to be able to get snacks, especially if you don't want to venture out of the hotel. Apart from that we had an excellent stay and would recommend the hotel. September 25, 2014
Rated 5.0 out of 5.0 by Great place to stay The Holiday Inn Chatham has very friendly staff that are very helpful and make you feel welcome. The food was excellent and the bed was comfortable what the could you ask for. September 22, 2014
Rated 4.0 out of 5.0 by first stay holiday inn in general this hotel is good, the food in the restraint is excellent and the overall cleanliness is good. the room was too small considering the cost but that was the only significant criticism. September 21, 2014
Rated 3.0 out of 5.0 by Shabby Our room was certainly not good value for money. The room was in need of a facelift, there was also thick dust on all of the furniture. The pillows were so thin and very uncomfortable. We are also still awaiting a receipt that was promised to be posted on to us. September 20, 2014
Rated 1.0 out of 5.0 by WORST SERVICE Receptionist rude, had to wait 16 mins to be seen too. September 19, 2014
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