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Rated 4.0 out of 5 by 302 reviewers.
Rated 3.0 out of 5.0 by Night in Chatham Stayed overnight for a business meeting the next day. At check-in it was quite busy with a queue forming as I arrived at 3 in the afternoon. Had a problem with my rewards account, which the lady at check-in was very patient with but unable to resolve, which would have meant no internet, however she worked around that problem. Room was very comfortable, and mostly clean, except the mugs and spoons, which were clearly not cleaned or replaced. The hotel has a swimming pool (didn't use) and nice restaurant, and is very well decorated with comfortable surrounds. Not a cheap hotel, which charges for internet unless you are a rewards member, and over £12 for breakfast. Overall, quite a nice hotel but seriously overpriced August 18, 2014
Rated 4.0 out of 5.0 by Good room noisy vibrating alarm from next door I stay at the Holiday Inn every week for either 2 or 3 nights and have recently requested room 159 which has always been a quite room to be in, unfortunately my last stay was a little disturbed 2 out of the 3 mornings at 05:20 from one of the rooms surrounding me, not 59 or 161. Someone had obviously set their alarm for 05:20 but on the first occasion didn't silence it for 20 minutes by which time I was wide awake, the second morning the alarm was stopped after 5 minutes, and I got back to sleep. Overall my stays at the a Holiday Inn are pleasurably, and I must have been unlucky on this occasion. I have said it before the staff are both helpful and friendly always, see you next week. August 16, 2014
Rated 5.0 out of 5.0 by A pleasurable stay We stayed as a family for a single night in August taking two rooms. The Hotel staff were friendly and attentive and the head Waiter in the restaurant was nothing short of fantastic. The rooms were comfortable and clean. We visit the UK regularly and will definitely stay there again. August 15, 2014
Rated 5.0 out of 5.0 by staff having got to know many of the staff over the past 3years and to see them still there every time says a great deal happy staff make for a happy environment . THANK August 15, 2014
Rated 5.0 out of 5.0 by Fantastic staff Fantastic staff, probably the best team I have experienced in a hotel. August 11, 2014
Rated 4.0 out of 5.0 by Good service Everything much improved since last visit ten years ago. Staff very helpful and polite. Overall very good service and very comfortable. August 10, 2014
Rated 5.0 out of 5.0 by An excellent hotel, great service and staff The staff at this hotel are the best I have encountered in a long time, the hotel is comfortable, clean and the food is fresh and very well presented. I would highly recommend this hotel and will definitely be staying again. August 8, 2014
Rated 5.0 out of 5.0 by Weekend break with Grandaughter Had a lovely time with our 3 year old granddaughter, all made to feel very welcome! Had a good time in the swimming pool, both dinner and breakfast meals were superb! Looked after all three of us very well! All our needs catered for and made to feel valued! Always enjoy a very pleasant stay here! Special thanks to the Housekeeping team whom found the dolly our granddaughter left behind in the room and looked after it until our son collected it! Look forward to our next stay with you. August 8, 2014
Rated 5.0 out of 5.0 by Great staff and a thoroughly good experience This is the third time we have stayed at this hotel and I believe that the hotel has improved greatly since the first time a few years ago. Nothing was too much trouble for any of the staff we encountered and we all felt relaxed, cared for nd comfortable throughout our stay. The quality of the food has also improved. We shall be back! August 7, 2014
Rated 4.0 out of 5.0 by great location for me. Stayed for the 2014 international mini Meet and found the hotel nice in appearance and comfortable apart from the pillow ( Did end up buying one from local supermarket) All apart from the pillow and what felt like a mile walk to our room (Although very nice area of the hotel and peaceful) Hotel was very nice. I would also like to say the girl on reception on check-in had one of the nicest smiles I have seen for a long time and felt genuine. (All staff have been very friendly) It was overall very nice and comfortable and would consider going back to the hotel due to location and staff and how clean it all was. August 6, 2014
Rated 3.0 out of 5.0 by Overnight stay for business/leisure We chose this hotel as it was near where we wanted to be. The room was booked well in advance and so they know our needs which wasn't a disabled room. I have stayed at various Holiday Inn's around the UK this is why I picked this one, plus I have stayed here once before. We did not have breakfast as we thought the price being charged was very expensive for what was on offer August 6, 2014
Rated 1.0 out of 5.0 by poor nights stay due to lack of sleep as the title says due to an over 30's evening which more resembled a swingers evening due to some hotel guests language and actions who attended the evening at this establishment. August 5, 2014
Rated 1.0 out of 5.0 by Disappointed Not up to the usual standard I expect from Holiday Inn August 4, 2014
Rated 4.0 out of 5.0 by Breakfast? Used the hotel as stage for wedding invitation in Chatham. Hotel very good and reasonable price BUT Breakfast, well at £13+ per person for either full English or continental I thought it was to steep! Paid but never had the meal on the Sunday following the escapade on Saturday. Sadly put a damper on the stay. July 30, 2014
Rated 4.0 out of 5.0 by Short but sweet A less than 24hr stay and didn't avail of all the services. The dining room had little character and a display could have been arranged on the large oval table that was instantly before you as you entered the area,( it was obvious this is where the breakfast buffet was placed). The food was excellent. Hot freshly cooked fish and chips, delicious! Manager (man in suit) needs to sew his trouser pocket!!! Waiting staff were very attentive and diligent. Breakfast was lovely, plenty of food and as much as you wanted. Unfortunately, the morning staff were more interested in talking about their antics the previous night, no one seemed to be in charge. I am just nit picking, but needed to be said. Overall pleasant stay. July 30, 2014
Rated 4.0 out of 5.0 by Comfortable hotel This is a perfectly adequate and comfortable hotel in the price range. The people here are outstandingly friendly, helpful and courteous across the hotel and particularly in reception. The only BUT here is in connection with the bar and restaurant. There is very poor organisation and someone needs to take control. Everyone seems to do everything and not always efficiently. On two occasions we had to wait an unacceptably long time (30mins plus) for a simple sandwich in the bar and a Caesar salad in the restaurant. And why were used plates dumped and allowed to pile up on a big tray in the restaurant just by where we sat (we stayed three nights)? Food is good quality but there are too many strange sauces with no explanation of what they are (and we are well travelled). July 29, 2014
Rated 3.0 out of 5.0 by average there was a wedding on when we stayed so alot of noisy off guests , the main thing was the air con in our rooms didn't work , it was 28- 30%c on the night, yet when we asked we were told it had broken,but air con to all lounges ,bars, wedding function room, corridors ,& reception still worked,staff gave us a fan but that wasn't much help so it was a sleepless night, other wise the room was clean& tidy ,food in bar was nice July 28, 2014
Rated 4.0 out of 5.0 Comfortable and conveniently near the motorway Generally good, with pleasant staff. TV was wonky and not corrected at first try. Was sorted the next day. Beds are comfortable and the position is good for a Kent base. Particularly good for Northeners who want a break point within an hour of the Shuttle to France. But lots of good country houses to visit within an hour or so, so good for UK or France. Breakfast a very good start to the day and swimming pool a great benefit, particularly with present hot weather. July 26, 2014
Rated 2.0 out of 5.0 by Poor Service Poor service compared to other HI hotels No mention of an upgrade at checkin No complmentary water or treats When request a bottle of water none ever arrived. July 21, 2014
Rated 5.0 out of 5.0 by Excellent service and reliable I stayed for a number of days as I was putting thoughts together for a book. The room was excellent and the staff worked around me in cleaning the room etc. I was always greeted by a smile and it seems that the staff enjoy working here. July 17, 2014
Rated 5.0 out of 5.0 by Friendliness of staff The best bit about our stay was the friendliness and service provided by the staff. They seemed to manage a good balance between being efficent and professional and yet making you feel so welcome. Nothing was too much trouble and all our requests were met with a smile. July 17, 2014
Rated 4.0 out of 5.0 by Great Service Excellent service from Chloe in the restaurant and the young lady who helped (sorry name escapes me). Food was very good and atmosphere was relaxed, friendly but professional. An enjoyable experience. July 14, 2014
Rated 4.0 out of 5.0 Staff member "Dee" could not have been more helpful or attentive - she deserves a pat on her back (gently). July 10, 2014
Rated 4.0 out of 5.0 by Overnight stay We chose the Holiday inn Rochester as it was the nearest hotel to our next stop - a lunch with Italian friends, Having stayed at the Gatwick Holiday Inn several times on our way to Italy during the past months, we know we can be assured of good service, a comfortable bed, clean room and value for money at a Holiday Inn. Also free car parking!! We were not disappointed. Excellent service by reception with complimentary drinks for "Club" members and, although the hotel was extremely busy, they made room for us for dinner. Room clean and well appointed and a quick and friendly check out the following morning. Superb value for money. We will certainly choose Holiday Inn again. Thank you. July 9, 2014
Rated 5.0 out of 5.0 by Great value for money Lovely accommodation with a great breakfast. All staff very friendly making you feel very welcome. July 9, 2014
Rated 4.0 out of 5.0 by Happy with stay Stayed for one night, leisure purposes. Bed very comfortable, room very clean. Very dark once curtains were shut. Only problems I encountered were no one answered the phone when I called front desk from my room, and when I opened the window the noise from the road was very loud. I had not realised there was air conditioning in the room so once I found this I could shut the window and the noise was not a problem. Room was small but this didn't bother me, had everything we needed. July 8, 2014
Rated 5.0 out of 5.0 by Fantastic stay Our son had his wedding reception here and everything was amazing. The staff in every department were excellent. Thank you to all involved July 3, 2014
Rated 4.0 out of 5.0 by Weekend Away We stayed 2 nights at the end of June. The hotel was easy to find and the family room provided was basic but big enough for our needs and functional. The only 'complaint' was that it was quite a distance from the hotel entrance. Breakfast was the standard Holiday Inn offering and we were happy to pay £9.95 for each adult. The hotel pool was not that big but was clean and well maintained. We visited during midday and we had the whole pool to ourselves. July 3, 2014
Rated 5.0 out of 5.0 by Would recommend. Nice large wheelchair accessible room. Reasonable access into low bath with use of rails and assistance. Fridge, hair dryer, towels, some toiletries etc all supplied. Quilt not the best quality very thin and lumpy, but maybe that's because we are used to a down quilt? Bit of an issue with the light switches, only operational on one side from the bed which is difficult when you are disabled and partner is asleep. The first night was quite noisy with people singing as they passed the room. Buffet style breakfast was very enjoyable and staff were friendly and professional. Access to the swimming pool area was not possible independently (in a wheelchair) as only staff could operate the lift. Would stay again, it was an ideal base whilst attending a family wedding within the area. July 3, 2014
Rated 5.0 out of 5.0 by holiday inn rochester had a fantastic 2 night stay here with our family freindly staff clean room and great food will definately come back fantastic value July 2, 2014
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