Rated 4.1 out of 5 by 169
Rated 4.0 out of 5.0 by marybw great room
we enjoyed our stay. staff were friendly and helpfull
November 7, 2012
Rated 3.0 out of 5.0 by Kathryn Great location but noisy!
Our stay would have been a lot better had it not been for the over 30s night! Very noisy! Difficult to sleep. Will try to avoid the party night if we stay again. Quite a few hairs left in the bathroom so must not have been cleaned very well and an empty carrier bag left in the room which the cleaner must have missed!
November 6, 2012
Rated 4.0 out of 5.0 by steviev Bed -good - & Breakfast - not so good
In general a good stay. Room cleam and comfortable
Restaurant staff had an "am I bothered " attitude to service. Could not cope with many guests wanting to eat at same time despite having empty tables. Asked to wait for a table !!! Called Restaurant manager, she too had a "we are busy, you will have to wait" stance. Called duty manager who sorted the problem swiftly.
Very out of keeping with my HI experiences, some training required I suspect
October 28, 2012
Rated 5.0 out of 5.0 by Cazzy0023 Excellent place to stay
We were only there for the weekend but the staff made us very welcome. The room and bed were very comfortable. We were very surprised to see the excellent choice of food available. Very good value for money. Would certainly stay again.
October 23, 2012
Rated 3.0 out of 5.0 by Scottie1 Great staff, good food and fair prices - service needs to improve!
Easy to locate, inviting fruit and coffee in reception. Check-in smooth, rooms very clean and comfortable - excellent housekeeping (BEV).
Good quality food at fair prices. Restaurant service terrible due to shortage of staff. Staff on duty bend over backwards to do well but simply cannot cope with all that is asked of them. Male operations manager seemed uninterested and / or unaware of pressure his staff were under. Female manager "Chris" fully aware of hassles but too low down to make changes. Either this hotel makes a serious effort to do a lot better or I would certainly suggest you look to use one of a large number of other hotels in area.
Waited 10 minutes at bar for an order of drinks - simply no staff present to take order. Stunned!
October 21, 2012
Rated 4.0 out of 5.0 by kem2 Comfortable bed
The staff where very nice and helpful. The idea of spending time away from home was to relax in a quite environment, that was not the case as one could hear traffic into late night and very early in the morning. Room was very clean however, small compared to other Holiday Inn Resorts rooms.
October 19, 2012
Rated 5.0 out of 5.0 by Sharpay Exceptional value & service, family friendly.
We stayed with two young children & had a very enjoyable stay. We have stayed at this Holiday Inn before as we enjoy the use of the Health Club facilities (swimming pool). I noticed that the Team had introduced a childrens "check in desk" & little welcome bags which were lovely touches for my children & made us feel they were welcome.
Rooms are clean & beautifully presented - I find Holiday Inn standards never vary...unlike some other hotel chains. Staff are always helpful & breakfast is delicious & offers a large variety.
Look forward to staying again.
October 18, 2012
Rated 4.0 out of 5.0 by Necromancer Business Sampling
Not the first Holiday Inn I have stayed at. Reception staff were confused by the other couple in my party and myself arriving an hour apart. Good service in the restaurant marred by quality of the food, the chicken that I had ordered had been cooked and kept hot for so long it was tough enough to sole my shoes. Comfortable room and generally good experience. Major criticism is the continuing company policy of making ridiculous charges for internet usage. Competitors either make a token charge or provide for free to guests, free wi-fi is available in pubs, restaurants and even MacDonalds! When I pointed this out to the receptionist she was extremely rude. I cannot recommend my company or clients to use under the circumstances.
October 17, 2012
Rated 4.0 out of 5.0 by Franglais Great service
All the staff were very welcoming and helpful which made the stay feel it was more than just at a hotel.
For dinner, the staff helped in translating the menu for my french freind, mind you it helped having a french chef who took time to come out form the kitchen.
October 15, 2012
Rated 5.0 out of 5.0 by roman1 excellent all round
would thoroughly reccommend this hotel. the best holiday inn i have stayed in yet. staff very helpful and friendly especially cleaning staff always smiling. excellent excellent!!!! took my family of three children all made welcome. definitely going back as loads to visit in the area.
October 13, 2012
Rated 3.0 out of 5.0 by KN071012 ROCHESTER UK
The reception staff were fast and efficient.The room was clean, and fairly well equipped.
Bar service was good. However, my wife and I had to endure the indignity of having me read themenu to her as the large print menu was NOT available. Why somebody couldn't have used the photocopyer is beyond me. The waitress/staff were apologetic but in this day and age this was a dismal bit of customer service.We were told that the area manager would be told, but as yet have not had any contact from them.
on checking out we were asked if everything was OK, we said not really and the respose was "Oh" and that was the end of it.
Very poor service which was a real shame as this was a nice hotel...dobt I would bother going back
October 12, 2012