Rated 4.1 out of 5 by 240
Rated 4.0 out of 5.0 by Ian28 Comfortable hotel
A comfortable hotel situated ideally. Road can be noisy at night if you have a room overlooking the road. Also, smoking outside the hotel is an issue.
August 24, 2014
Rated 1.0 out of 5.0 by JenAndThomas Booked a room on Holiday Inn website but full when we arrived to check in
I booked a room at the hotel and had confirmation it was booked. My husband and two young children arrived to be told despite booking the hotel was full and we couldn't stay. We spent nearly an hour very late at night with one tired and one sleeping child whilst staff went and checked thing and made phone calls but the conclusion was there wasn't a room at the hotel despite booking. The hotel staff were far from polite, some of the comments were, I quote "everyone is unhappy tonight", "there is nothing we can do we don't have a room" to which I was most unhappy and ask the member of staff to call another hotel as where were we supposed to sleep for the night. I had always thought if you booked a room it meant it was reserved for you but clearly not. The hotel staff did say there system had been down for 3 days and they had no idea who what was going on but I don't feel this was acceptable.
August 23, 2014
Rated 2.0 out of 5.0 by Gunny22 Disaster at Rochester
Due to all aspects of hotel running being computer driven, when the IT stops working, so does everything else! I stay at this particular hotel around ten days a month and this usually wonderful hotel crashed and burned...... it was only the dedication of the staff that kept her afloat!
August 22, 2014