Rated 3.9 out of 5 by 435
Rated 4.0 out of 5.0 by Lou09 Holiday inn Chatham
great location, just off M20. Very clean hotel with friendly staff. Rooms were clean and airy. Pool could be a little bit cleaner, as they seemed to have a many towels lying around the changing room. If you want to explore the Kent countryside, an ideal base.
July 30, 2015
Rated 1.0 out of 5.0 by Kmcg Family rooms are a very long walk from reception
I stay in IHG hotels around the world for work and have achieved elite status. The week before I was in the holiday inn Abu Dhabi, and had a fantastic experience, then I took my family to this hotel, this is a very average hotel, with very average staff, not what I was expecting.
What greatly disappointed me was the staff attitudes, the distance to the family rooms and the fact staff normally acknowledge the IHG membership.
My wife is visibly heavily pregnant, but the staff didn't acknowledge this and gave us the last room in the hotel 161, which according to my step counter is just under 300 steps from reception, which is the last thing a heavily pregnant woman wants. I also don't understand why you would put the family rooms so far from the reception area, as my 4yr old son proved, by "stomping" back to reception, he would have woken up any night shift workers, trying to sleep.
It makes much more sense to have business workers further away so they can rest and not be disturbed, and family's near reception so they can get to the rooms quicker and not disturb sleeping residents.
The only plus was the room was free because of my IHG points, to be honest, I wouldn't waste my or my business's money on this hotel. My advise use the other holiday inn in Kent, it's miles better.
July 27, 2015
Rated 4.0 out of 5.0 by daved1968 good stay
Good hotel with helpful staff. Bathroom needs a spruce up but all in all a good hotel to stay at.
Good range of amenities and I would recommend for business or a family stay
July 26, 2015