Rated 4.0 out of 5 by 313
Rated 4.0 out of 5.0 by benc2 Friendly staff
On arrival I was greeted by a happy friendly receptionist who was very proficient in her job. In the bar the staff were the same, and in the morning the cleaning staff were vary friendly.
December 17, 2014
Rated 3.0 out of 5.0 by LEH13 Mixed reviews
Room and Comfort: I'm never upgraded even though I'm a platinum member. I always get put in a room about a mile away from reception.
Food and Beverage: Expensive for what you get and have had to wait well over an hour for the meal on a number of occasions.
Staff and Service: One of waiters has extremely poor hygiene, put me off my meal, although on the whole the staff try very hard. I had to mark down the service for the food service and that my bed is made but dirty glasses (from the bar) aren't removed from my room. However I have to say that there is a particular person on reception that is extremely friendly and is ALWAYS extremely helpful. Jess, a waitress here, is always very friendly and helpful and apologetic too.
This new system hasn't been integrated well and there have been serious teething problem but again, I appreciate that the staff try their best!
I am able to relax here and with regard to the leisure facilities it is probably the best Holiday Inn I've stayed in yet!
I am a recurring customer who will be staying here for weeks on end so I hope that the above issues can be resolved.
December 16, 2014
Rated 2.0 out of 5.0 by NevilleB Poor Service
This hotel has taken a very sharp dive in standards.
Ever since the introduction of the new 'System' and 'Menu' the ability for the hotel to provide the correct food in a timely manner has gone.
Room service has taken a maximum of 1hr and 45min which does not include the answering of the phone. Often it is quicker to walk down to the restaurant to order room service.
Eating in the restaurant is an equally a poor experience with food being occasionally wrong, but always taking a long time. 2 hours seems to be the normal time frame including the signing of the bill.
The front desk is also sometimes a difficult experience.
I believe that, in the most part, the staff are doing all they can, however, the situation is beyond poor.
December 16, 2014