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Rated 3.9 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 by Great service I have stayed at this hotel for business before, and will stay again - staff have always been excellent. March 21, 2015
Rated 5.0 out of 5.0 by Visita a Rochester calidad en el hotel, el personal no fue muy amable a mi llegada, al contrario bastante amable la persona a mi salida. March 19, 2015
Rated 4.0 out of 5.0 by A pleasant stay Needed to spend two more nights in Rochester after a cancelled flight and was able to book and check in no problem. The hotel was clean, staff was extremely nice and helpful. They were great about getting us out the door when we were late for our flight as well! March 19, 2015
Rated 4.0 out of 5.0 by Just ok, nothing special I stay here when I come to area. Nothing special. Just a good place to sleep for the night. March 17, 2015
Rated 1.0 out of 5.0 by Poor stay I would not recommend this hotel unless you have no other choice. First off there is no elevator which makes it very hard (especially with health problems) to carry your stuff up and back down the steps. We went in as a group and we were actually charged more as a group then if we had booked an individual room. When we made it to the 2nd floor it seemed like a skunk. I have no idea why it smelled so bad but I have never been in a hotel where I truly believed a skunk was running the hotel floors. The room was not clean-part of a sponge was left on the bathroom sink. Also there were various other things-such as the dresser knobs hanging off the drawer-that made it seem like the hotel really does not care about keeping their rooms in proper condition. Breakfast is not included-considering we had to pay more anyway-added to the numerous reasons I would never return to this hotel. On our final day one of the housekeeping staff tried to enter our room without knocking. Thankfully I was near the door and was able to direct her back out. We had the tv on and there was obvious noise in the room so it is not clear why it would be okay to just come into the room. Again if you have the choice I would go elsewhere as this hotel is not worth the cost. March 12, 2015
Rated 5.0 out of 5.0 by Always a pleasant staff and comfortable bed.. Have stayed here before and will return again. Never a problem and appreciate the shuttle service to and from the airport. March 11, 2015
Rated 1.0 out of 5.0 by Long Time Before I Return Let me start off by saying I have been staying at this hotel for the last 5 years with probably 50 night stays per year. Up until my last stay this location was okay. My recent stay was like this; check into room 415 & mini fridge did not work. As a Priority Club member I went to the Priority Club room. They used to have cheese, crackers & vegetables with dip. Then they moved up to small sandwiches. Now the have gone cheap and have a small bowl of mixed bar crackers. An insult! In the morning the room is suppose to open at 6:30 AM for the early travelers. Out of 3 mornings only once was it open at 6:30. The other 2 mornings it was still not open at 6:45. If you are not going to do this well, then just stop and don't do it! Ate in the restaurant one night. Steak was not too bad but as soon they set down my plate I knew the potatoes were instant. I had this glob of potatoes that looked like wall paper paste! Menu says red skinned mashed. Certainly not that! I had reservations for the following week but cancelled them and went to another Holiday Inn with 5 miles. Much better value for the money. If it was not for the close location by the airport this Holiday Inn would not last 5 years. It is also in dire need of a complete up date! March 10, 2015
Rated 3.0 out of 5.0 by Service staff were exceptional Service staff were exceptional. I felt the rate was high for this age of this hotel although it was conveniently located near the airport. March 10, 2015
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