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Rated 3.9 out of 5 by 207 reviewers.
Rated 3.0 out of 5.0 by Misleading pricing 1) Could not use AAA discount because I purchased the breakfast option? 2) Though I purchased breakfast tickets, I had to pay an extra $2-3 for the breakfast buffet October 10, 2014
Rated 4.0 out of 5.0 by Holiday Inn Rochester Holiday Inn Rochester was disappointing due to the fact that the bathroom corner dust bunnies were larger that the facecloth. Leads one to believe ?????? October 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed, great indoor pool. Nice firm mattress. Large indoor pool and hot tub. October 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. great hotel very plesent staff gives you what you need October 9, 2014
Rated 5.0 out of 5.0 by Two Nights; two good sleeps This hotel stands out from all others. Literally it stands out where there is nothing else one can walk to. So I was kind of a prisoner of their dining facility and while the staff were very, very nice what came out of the kitchen was very ordinary. But in every other way I give this hotel top marks. October 8, 2014
Rated 4.0 out of 5.0 by Good Location The rooms were clean and comfortable. The hotel is not the newest looking hotel but it served out purpose. The staff was great. October 7, 2014
Rated 5.0 out of 5.0 by outstanding service ad convenient location Have been staying at this particular Holiday Inn for 8 years. Over the years there have been the customary personnel changes, but the service has always remained exceptional. This location is convenient for my various customer business meetings which span from the east side to the west side of Rochester. I always enjoy returning to back the hotel at the end of my day, where I am greeted like an "old" friend as I reenter the lobby and head back to my room. I have been traveling on business for more than 40 years now - I would be hard pressed to find a hotel that has better service and is more accommodating that the Rochester Airport Holiday Inn. October 6, 2014
Rated 4.0 out of 5.0 by Great hotel location, but... Room 329 The front staff was absolutely great throughout my stay (business center computer issues) and at check-in. **BUT- I must make it clear that my room (329) had disgusting crumbs and hair all on the floor near the heating unit and window. (Hotel Staff- please check this out... I'm sure the crumbs and hair are still there. Attention to detail is a must and cleanness should be re-check in areas like these by the Cleaning managerial staff. Although my stay was good, this was the first as a Platinum member to see a room with such a lack of cleanliness of the floor/carpet. Seeing this late at night after settling in- made me too tired to move my room at 11PM while leaving the next morning at 4AM as I'm sure this great staff would have done so, if they could have. I've decided to write this review as I hope this will enhance this concern for a better customer experience. October 4, 2014
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