Rated 3.0 out of 5.0 by vaca13 Room was fine, front desk needs work
Used the Rochester Airport Holiday Inn for a Park and Fly as we were flying out of the airport. No problem with making reservations, however when we checked in on the night before we were flying out the front desk gentleman was not friendly or helpful. We asked what we needed to do to be picked up and were told they had no shuttles to the airport between midnight and 4AM. This was not a problem for our outgoing flight but our return trip flight was arriving shortly after midnight. He said we could call and they would send someone. The next morning we checked with the morning person(at 4:00AM) and he said they run the shuttle 24 hours a day!
When we returned from our vacation we called the hotel at approximately 12:30am and were told by gentleman at front desk they had a shuttle at the airport but the driver had to make a stop someplace and he would be there when he could. My husband said he did not want to be waiting around. We did find the shuttle outside the airport and were back to the hotel quickly. We then had to check in as we were staying overnight and gentleman at front desk was rude to the people in front of us and also to us. There were no please or thank you's when asking for information. Very disappointing. Also, apparently "the stop" the shuttle driver had to make was to pick up a pizza for Chuck as the shuttle driver brought this in to him while we were waiting to check in.
We would go back to the hotel, but the front desk needs some customer service training.
May 16, 2013
Rated 4.0 out of 5.0 by BEasy Rest and relaxation
It was a very good experience for me. The customer service was excellent. Thank you.
May 10, 2013
Rated 5.0 out of 5.0 by BenjaminO Front Desk
The front desk staff are the best in the business at the Airport Holiday Inn. They know me by name and provide a warm greeting everytime I pass the desk. Last week, I forgot me phone charger, and April at the front desk let me use her's for two days. Yes, there are better hotels in Rochester, but the Airport Holoiday Inn front desk , keeps me comforable and never a bad stay.
May 9, 2013
Rated 5.0 out of 5.0 by Mark310 Outstanding Stay For Atlantic Hockey Championship
Have had nine outstanding stays at the Holiday Inn Rochester Airport since June, 2007. The hotel's standards for outstanding customer service, housekeeping, food and beverage, and maintenance/engineering have always been exceptional. Flo welcomed me to the hotel on this stay with an efficient and very welcoming check-in. Housekeeping has always been thorough and exacting with a neck pillow in the room. Alice, Adam, Mark, and other servers always anticipated my needs and made me feel welcomed. Priority Club recognition for this Platinum Club Member has been exceptional. Carolyn, Rachel, Kim, and Val have assisted me in so many ways with my stays over the years here. All in all, the Holiday Inn Rochester Airport is a hotel that truly values and appreciates its guests and makes them feel welcomed and recognized. To me, that ts the highest praise one can give to a hotel! Will return for the LPGA in June and PGA in August!
April 1, 2013
Rated 3.0 out of 5.0 by Catans Getting old and run down
The rooms are showing their age. Carpet is dingy and bathroom is showing signs of age. Especially the bath room door in my room was decaying from the dampness.
March 30, 2013
Rated 5.0 out of 5.0 by BenjaminO Front desk and food service
Excellent people at the front desk and dinning room !
March 25, 2013
Rated 5.0 out of 5.0 by Marley2887 Hockey Stay
The folks at the Holiday Inn Airport were very accomidating to my family and the other hockey parents that stayed at this location. They even let are kids play knee hockey in a certain location (bridge area). It was great! We didn't have to worry about the kids making to much noise. Thanks again for making our stay enjoyable.
March 14, 2013
Rated 4.0 out of 5.0 by kitakuni Overall Nice stay
We have stayed here many times and we like to location and the shuttle service. My only complaint this time was that there were groups of kids running up and down the halls. I put up with this for about three hours and I had to call the desk at 1130 pm to quite the noise. Once I called it was taken care of.
March 13, 2013