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Rated 3.9 out of 5 by 173 reviewers.
Rated 2.0 out of 5.0 by Too much noise - where are my belongings? I ended up in a smoking room because nothing else was available. It was my choice to stay there anyway. The hotel makes an effort to mask and eliminate the smoke smell. My clothes and suitcases did not come away smelling like smoke. But, because I was in a smoking section, I was also in a section with a group of drunk, rowdy, noisy old men who banged doors and shouted all night long. Forget sleep. That probably wouldn't happen in the non-smoking section. When I left, because I had so little sleep, I left a drawer full of things. When I realized what I'd done, I called the hotel. My belongings hadn't been turned in.That has never happened to me in a hotel before, and it was very disappointing. Just because I forget something doesn't make it the property of anyone else. Overall, this was the worst experience I've had at a Holiday Inn. My experiences have been generally good. The room was reasonably clean. The staff was generally polite. The bed and pillows were good. But I stay in a hotel to sleep, and I didn't get much sleep the night before a long drive. August 22, 2014
Rated 2.0 out of 5.0 by Poor Hotel For what I paid for this stay it was not worth the money and will never book again. August 21, 2014
Rated 4.0 out of 5.0 by Busy Property - should hire more front desk staff I really enjoyed my stay and the excellent staff at this IHG Property. Management was awesome (Thanks to Tim & Fernando!) and so was the Front Desk (Shelby, Elyse & Monique)! The food was very good and Matt was impressive as always. Only one constructive point - perhaps management could hire additional part-time help for busy times. At one point I had a simple question to ask but I gave-up as there were over 12 people waiting in-line and only one employee to help! Finally I did not receive my 500 welcome bonus points which I chose instead of the snack bag at the time of check-in. I am hoping this gets resolved. Thanks! August 19, 2014
Rated 5.0 out of 5.0 by Great place for a stop over Driving from Chicago to Vermont to take my son back to school. This was a great place to stop and take a break in the 16 hour 950 mile trip. The pool and work out center were great places to relax. The room was very comfortable. If you have the time, make it down to the lake front for some frozen custard. I don't remember the name but the custard was very smooth and creamy. August 19, 2014
Rated 3.0 out of 5.0 by Front Desk Staff Needs Work The hotel overall was fine for a Holiday Inn. While trying to check in the hotel clerk took a phone call and completed the phone call instead of putting the call on hold and finishing the check in process. August 16, 2014
Rated 5.0 out of 5.0 by Convenient to Rochester, NY Airport We chose this hotel for its convenience to the ROC airport. This hotel met our expectations of Holiday Inn in most respects. We were not there long enough to experience anything other than our room. One caveat for guests (like us, with heavy luggage): This hotel has NO elevator. The front desk did find someone to help us with our bags as our room was located on the second floor. So, if this is a concern, ask for a room on the first floor when booking. August 14, 2014
Rated 4.0 out of 5.0 by Not Bad Dependable Holiday Inn experience. The only issue we had was a less-than-clean bathroom, something we didn't expect from this line. We arrived and used the bathroom too late to really do anything about it, but hope this will alert them to something that's easily correctable. August 13, 2014
Rated 5.0 out of 5.0 by Always Excellent First time I have been back to this property and it is still excellent. Flo at the front desk always makes me feel welcome and check in was a breeze. Room was clean and spacious, bed super comfortable. Breakfast in the restaurant was great, well prepared food and in generous portions. Was like coming back to see an old friend,, August 12, 2014
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