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Rated 3.9 out of 5 by 194 reviewers.
Rated 4.0 out of 5.0 by Comparing HI in MA I was recently chairman of a meeting held at HI in MA and we had a great experience. The hotel had been refreshed and re-decorated within the last 2 years of our stay. Everything was up to date, fresh, coordinated and up to current 'electronic' standards. I did not use my computer in my room as there was no desk or plug on a desk lamp to power the unit conveniently. When I tried to use the easiest accessible electrical outlet..... the iron plug, lamp plug and computer plug all kept falling out. The furniture had some visible-down to the raw wood dings and nicks. Aesthetically: the 2 deep red/maroon chairs ( 1 with a large visible stain on the seat) did not match/coordinate with the dark earth tones September 27, 2014
Rated 3.0 out of 5.0 by Great location, great service The people here were great. The condition of the main lobby and common areas looked a little worn out. The room was pretty decent though. No elevator, it's only 2 floors but if you have to carry a few bags it can be a drag. The people made up for any short comings in the lobby or common areas. I would certainly stay here again. September 27, 2014
Rated 1.0 out of 5.0 by Very Quiet, Wonderful Staff With the NYS Thruway and the Rochester Airport a stone's throw away we didn't expect to get much sleep so we were amazed at the total quiet our hotel room provided. Not one sound from the highway or the planes penetrated our room. A miracle! Everyone at our conference was also very impressed with the hardworking, friendly, always ready to help staff. These folks appeared to work around the clock and were always smiling and in good spirits. A very small staff expertly served a couple hundred banquet meals with grace and charm. Our sincere thanks to the people who work at the Rochester Holiday Inn for making our stay memorable and pleasant. Your cordial service made this a great convention experience. September 26, 2014
Rated 1.0 out of 5.0 by Don't stay at this hotel This hotel is an embarrassment to the IHG hotel group. We will not be staying here again. I gave them a long list of complaints. the one I forgot to mention before was the remote for the TV had a bandage holding the battery cover on it. Why wasn't this taken care of previously demonstrates the lack of service at this hotel. September 25, 2014
Rated 4.0 out of 5.0 by ROC Holiday Inn Convenient with great Staff to accommodate business travelers September 23, 2014
Rated 2.0 out of 5.0 by Place needs updating place needs updating and rooms as well. the bathroom and towels also need updating September 19, 2014
Rated 4.0 out of 5.0 by for our purpose..great location the staff was very helpful and friendly...We used the pool area, which we found clean and serviceable..For the age of bldg., good shape September 17, 2014
Rated 4.0 out of 5.0 by park and fly Great place to stay park and fly for those 6 am flight times. The shuttle was n time for the arrival and departure. Would highly recomend this hotel for that/ September 14, 2014
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