Rated 4.0 out of 5.0 by BEasy Rest and relaxation
It was a very good experience for me. The customer service was excellent. Thank you.
May 10, 2013
Rated 5.0 out of 5.0 by BenjaminO Front Desk
The front desk staff are the best in the business at the Airport Holiday Inn. They know me by name and provide a warm greeting everytime I pass the desk. Last week, I forgot me phone charger, and April at the front desk let me use her's for two days. Yes, there are better hotels in Rochester, but the Airport Holoiday Inn front desk , keeps me comforable and never a bad stay.
May 9, 2013
Rated 5.0 out of 5.0 by Mark310 Outstanding Stay For Atlantic Hockey Championship
Have had nine outstanding stays at the Holiday Inn Rochester Airport since June, 2007. The hotel's standards for outstanding customer service, housekeeping, food and beverage, and maintenance/engineering have always been exceptional. Flo welcomed me to the hotel on this stay with an efficient and very welcoming check-in. Housekeeping has always been thorough and exacting with a neck pillow in the room. Alice, Adam, Mark, and other servers always anticipated my needs and made me feel welcomed. Priority Club recognition for this Platinum Club Member has been exceptional. Carolyn, Rachel, Kim, and Val have assisted me in so many ways with my stays over the years here. All in all, the Holiday Inn Rochester Airport is a hotel that truly values and appreciates its guests and makes them feel welcomed and recognized. To me, that ts the highest praise one can give to a hotel! Will return for the LPGA in June and PGA in August!
April 1, 2013
Rated 3.0 out of 5.0 by Catans Getting old and run down
The rooms are showing their age. Carpet is dingy and bathroom is showing signs of age. Especially the bath room door in my room was decaying from the dampness.
March 30, 2013
Rated 5.0 out of 5.0 by BenjaminO Front desk and food service
Excellent people at the front desk and dinning room !
March 25, 2013
Rated 5.0 out of 5.0 by Marley2887 Hockey Stay
The folks at the Holiday Inn Airport were very accomidating to my family and the other hockey parents that stayed at this location. They even let are kids play knee hockey in a certain location (bridge area). It was great! We didn't have to worry about the kids making to much noise. Thanks again for making our stay enjoyable.
March 14, 2013
Rated 4.0 out of 5.0 by kitakuni Overall Nice stay
We have stayed here many times and we like to location and the shuttle service. My only complaint this time was that there were groups of kids running up and down the halls. I put up with this for about three hours and I had to call the desk at 1130 pm to quite the noise. Once I called it was taken care of.
March 13, 2013
Rated 3.0 out of 5.0 by HolMc1114 Overnight Stay
I usually have a good stay at the Holiday Inn. I invite my customers for scrapbooking overnighters 2 times a year, so I have been there plenty of times. The food is one of the things that makes us keep returning- it is delicious! This past time was a little busier than usual and an event the 14 of us will remember. There was a wedding with some "entertaining" guests and the smoke alarm went off so we had to stand outside in the cold for 20 minutes. Nothing that could of been prevented by the Holiday Inn though. The other thing I was concerned with was one of my customers was told to vacate and check out of their room before 10 am so it could be cleaned. I believe check out time is at noon. This person and her husband were not happy and I am not sure if they plan to stay overnight again. I went to my room at 11:20 to gather my belongings and check out and someone had already come in and stripped the bed and left things in a heap and half the bathroom was cleaned. I would of appreciated if they could wait until noon.
March 10, 2013