Rated 3.9 out of 5 by 174
Rated 5.0 out of 5.0 by laynie17 We always stay here.but
We stay here every time we travel. Its convenient and I have never had a complaint. One issue we had this trip was when our flight returned and we called for shuttle service (we paid to leave our car at the hotel.. a service that used to be complimentary) we were told to get a cab. One desk clerk said that the hotel would pay for the cab.. the other said no.. we would have to pay for it. He said the shuttle was unavailable. After a long flight this was highly distressing (it was midnight) ..only to have the hotel shuttle drive right past us to pick up 2 other people.. The shuttle has more that adequate room to accommodate more than two people..there were three in my group.. so we hitched a ride. I just didn't need the hassle at midnight. Another issue is the lack of an elevator. My husband is very ill and climbing a flight of stairs with a 40 lb suitcase was quite a chore. And there was a golf tournament in town..the entryway all the way to the front desk smelled like a dirty ashtray. It was disgusting. They need to move the smokers away from the main entryway.
We will stay here again but I hope this issue is resolved.
August 24, 2014
Rated 2.0 out of 5.0 by Ellwye Too much noise - where are my belongings?
I ended up in a smoking room because nothing else was available. It was my choice to stay there anyway. The hotel makes an effort to mask and eliminate the smoke smell. My clothes and suitcases did not come away smelling like smoke.
But, because I was in a smoking section, I was also in a section with a group of drunk, rowdy, noisy old men who banged doors and shouted all night long. Forget sleep. That probably wouldn't happen in the non-smoking section.
When I left, because I had so little sleep, I left a drawer full of things. When I realized what I'd done, I called the hotel. My belongings hadn't been turned in.That has never happened to me in a hotel before, and it was very disappointing. Just because I forget something doesn't make it the property of anyone else.
Overall, this was the worst experience I've had at a Holiday Inn. My experiences have been generally good. The room was reasonably clean. The staff was generally polite. The bed and pillows were good. But I stay in a hotel to sleep, and I didn't get much sleep the night before a long drive.
August 22, 2014
Rated 2.0 out of 5.0 by Joyce 50 Poor Hotel
For what I paid for this stay it was not worth the money and will never book again.
August 21, 2014
Rated 4.0 out of 5.0 by hrlawyer Busy Property - should hire more front desk staff
I really enjoyed my stay and the excellent staff at this IHG Property. Management was awesome (Thanks to Tim & Fernando!) and so was the Front Desk (Shelby, Elyse & Monique)! The food was very good and Matt was impressive as always. Only one constructive point - perhaps management could hire additional part-time help for busy times. At one point I had a simple question to ask but I gave-up as there were over 12 people waiting in-line and only one employee to help! Finally I did not receive my 500 welcome bonus points which I chose instead of the snack bag at the time of check-in. I am hoping this gets resolved. Thanks!
August 19, 2014
Rated 5.0 out of 5.0 by Jim0000000000000000000000 Great place for a stop over
Driving from Chicago to Vermont to take my son back to school. This was a great place to stop and take a break in the 16 hour 950 mile trip. The pool and work out center were great places to relax. The room was very comfortable. If you have the time, make it down to the lake front for some frozen custard. I don't remember the name but the custard was very smooth and creamy.
August 19, 2014
Rated 3.0 out of 5.0 by Johnnie1234 Front Desk Staff Needs Work
The hotel overall was fine for a Holiday Inn. While trying to check in the hotel clerk took a phone call and completed the phone call instead of putting the call on hold and finishing the check in process.
August 16, 2014
Rated 5.0 out of 5.0 by elciefl Convenient to Rochester, NY Airport
We chose this hotel for its convenience to the ROC airport. This hotel met our expectations of Holiday Inn in most respects. We were not there long enough to experience anything other than our room. One caveat for guests (like us, with heavy luggage): This hotel has NO elevator. The front desk did find someone to help us with our bags as our room was located on the second floor. So, if this is a concern, ask for a room on the first floor when booking.
August 14, 2014
Rated 4.0 out of 5.0 by Surfr5 Not Bad
Dependable Holiday Inn experience. The only issue we had was a less-than-clean bathroom, something we didn't expect from this line. We arrived and used the bathroom too late to really do anything about it, but hope this will alert them to something that's easily correctable.
August 13, 2014