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Rated 3.8 out of 5 by 217 reviewers.
Rated 4.0 out of 5.0 by Overall Experience The experience for me was good. The staff are really friendly and accomodating. I already provided my thoughts on the opportunity area on my comment in the survey. November 21, 2014
Rated 3.0 out of 5.0 by Outdated heating system The heaters in this hotel are problematic because they are excessively noisy. Otherwise, nice hotel. November 20, 2014
Rated 5.0 out of 5.0 by Very Good Place to Stay Stayed one night before flying out of the Rochester Airport. Our car was allowed to stay the week there for free. They have a shuttle to the airport. The on-site restaurant had a fantastic fish and chip dinner. No complaints at all about this hotel. November 17, 2014
Rated 3.0 out of 5.0 by On the decline. This Holiday Inn facility is on the decline. It is getting that dingy, run down look. It used to be a very nice, top-notch HI. We stayed here for the shuttle service to catch an early flight. Previously when you paid for one night, HI let you leave your car there for the duration of your vacation. It was a good deal. Not so anymore. Now they charge a parking fee as well. The only saving grace at this HI is the staff, especially the shuttle driver. Just a side note: We accidentally booked a smoking room (which was easily changed once we realized our mistake), but just so you know, they have a "smoking building". If they put you there, RUN AWAY SCREAMING. The whole building smells like a chimney. It was so gross even in the hallway, I almost puked. That building is even more run down than the main building and it stunk beyond explanation. November 15, 2014
Rated 5.0 out of 5.0 by Clean room, Friendly staff Nice comfortable room. Bathroom was clean. The temperature in the room was cold and we had the heater on most of the time. The room did not have a fridge. November 14, 2014
Rated 1.0 out of 5.0 by The worst hotel customer service and stay I stayed for three nights at this hotel, and even prior to arrival I had a bad vibe about this place. I had called in to make a change to my reservation two weeks before I arrive, and I was literally "yelled at" on the phone with regard to my request. Eventhough I accepted that I was unable to make a change, the rudeness of the hotel personnel set me off. On the day of my arrival, I called for the airport shuttle van upon arrival to the airport. The hotel personnel who answered my call mumbled a few unintelligible words and hung up on me. I called back, and the same person then told me that she had called for the van. I waited for 30 minutes at the shuttle stop in the cold that evening, and with no sign of a van, I called the hotel again. This time, I was put on hold while she tried to call the driver. I was then told that the van will arrive soon. I waited another 15 minutes and the shuttle van finally showed up. The driver apologized for my wait, however, he told me that he was never called in the first place about my arrival. I checked in and stayed the night. The next morning, I was told to pack up and move to another room for the next two nights, as my reservations were made as two separate reservations. I wished that had been explained to me when I checked in. It seems that the front desk staff did not bother to inform me and it was quite inconvenient at the time as I was dressed for an important interview that morning when I was asked to pack and leave the room at an unexpected time. On the second day of my stay, the toilet flooded my bathroom. The front desk called maintenance and this was promptly taken care of. However, they did not clean the bathroom for me, and when I requested for a clean up, I was told that the cleaning lady in charge of my room will be there soon. I waited for several hours, and when she finally came, she replaced the dirty towels and toiletries but did not clean the bathroom floor. The door of the hotel rooms close with a really loud bang, and the noise is loud enough to wake me up from sleep when my neighbor leaves or enters the room. The coffee pot was dirty. On my day of departure, I was hardly awake when I got a knock on the door from "housekeeping" at 9am, when I did not request nor needed one! Overall, I woud rate my stay as "terrible", and even the worst hotel stay I have experienced in my travels. I sincerely think that the hotel management should step up on their customer service front, and employees could be more attentive to their guests and be more courteous on the phone. I would definitely not recommend this place to anyone. November 10, 2014
Rated 2.0 out of 5.0 by Needs a Remodeling Hotel is old and it shows it. Room furniture is very old. Flat screen TV is small 32" Beds have been upgraded and are comfortable. Room service good. I continue to stay here because of the proximity to the airport and shuttle service They will let you leave your car for no charge during your trip. November 1, 2014
Rated 1.0 out of 5.0 by Worst Holiday-inn i ever stayed. Worst Holiday-inn i ever stayed Period. No better than a worn out motel . October 25, 2014
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