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Rated 3.8 out of 5 by 341 reviewers.
Rated 5.0 out of 5.0 by Great hotel, good value, friendly staff, Shuttle service to the airport Couldn't have been happier with everything. The hotel and room were sparkling clean and the bed was comfortable. We took our rental back to the airport the night before our early morning flight, and the shuttle was there to pick us up, and take us back to the hotel in about 5 minutes. July 31, 2015
Rated 1.0 out of 5.0 by Manager, Affiliate Sales I am a platinum member with IHG, in the past I have experienced wonderful hotels with equally fabulous hospitality, including my most recent trip to the Philippines. Our trip to Rochester, earlier this week was extremely disappointing. The hotel was very run down, the hallways were a mess and the rooms were very old. we had one towel for 3 persons, there was dirty kleenex under the liners of the garbage cans and the washroom floor definitely wasn't vacuumed in months! And, there was no fridge in the room. We were not impressed and so pleased that we only had one night in this hotel. Definitely a change from what we have experienced with IHG in the past. Thank you, Kimberley Perdue. July 31, 2015
Rated 2.0 out of 5.0 by Could be better There was a lot of renovation construction going on when I visited, so some problems might be related to this. There were minor items with my room, like the clock not working, but others in the group had big problems with theirs like carpets that were soaking wet. Some left and went to other hotels. I don't believe I got the room I reserved and paid for (2 queen executive, but just seemed like a regular two bed room). The walls are thin so I could hear my loud neighbors very clearly. The staff were very nice and helpful, but many seemed new and inexperienced. July 28, 2015
Rated 4.0 out of 5.0 by My Stay Rooms were nice but a bit out dated. Need of repair on the interior doors. The air conditioner needs to be updated as well. The fan is really loud. Bed was comfortable. Very good route to the airport from this hotel. July 27, 2015
Rated 5.0 out of 5.0 by Great Service The staff were alert, friendly and helpful. Nice clean operation inside and out July 27, 2015
Rated 3.0 out of 5.0 by Rochester Holiday Inn Breakfast on the Inn should be included in the price. July 26, 2015
Rated 1.0 out of 5.0 by Business Trip I travel for business and stay at Holiday Inns across the country. I make at least 2 trips each month. Out of all of the Holiday Inns that I have stayed at, this had to be the worst. The room was filthy. The lamp shades even had stains. The air conditioner vent was discusting. I did not even turn it on in fear of what may hav ebeen circulated around the room. I understand a hotel being old, but this does not mean that it cannot be kept clean. I would not recomend this hotel. July 26, 2015
Rated 2.0 out of 5.0 by dirty and dated badly in need of cleaning, repairs, and upgrades. hotel restaurant plays bad 1980s soft rock. Smelled like cigarette smoke. July 25, 2015
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