Rated 4.0 out of 5 by 114
Rated 3.0 out of 5.0 by fromSyracuse Hotel is dated
The hotel is an old feel to it. I believe it is in immediate need of renovations. There was no small fridge or microwave in the room. The bathrooms need updating. Breakfast was poor. I would not come back here unless I have to or the place is renovated. If it wasn't for the team that scheduled this stay, we would not have stayed here. I have stayed a cheaper places and have had better experiences. Sorry...
June 21, 2013
Rated 5.0 out of 5.0 by Mark310 Unforgettable Stay For 50th Birthday and Wegmans' LPGA Championship
My finest overall stay at the Holiday Inn Rochester Airport celebrating my 50th Birthday on May 30th and the Wegmans' LPGA Championship. Have stayed at the Holiday Inn Rochester Airport 10 times since June, 2007, and its Housekeeping, Guest Experiences staff, Food and Beverage, and Sales/Catering staffs are outstanding. Room 401 is always well-appointed in the Executive Wing, Vilma, Genessa, Coral, and their Housekeeping staffs keep the room spotless and well-equipped. Fernando, Shelby, Eugene, Flo, April, Sarah, and others in Guest Experiences give me the very best in personalized service. Tim, Carolyn, Rachel, and other staff members gave me a most memorable 50th Birthday party. Finally, the Food and Beverage Team of Ali and Jill and servers such as Alice, Sarah, Diane, Mark, Nicole, Shannon, Erin, Chelsea, etc. provided both efficient and very caring service. Will return to the property for the Wegmans' LPGA in 2014 and for other Niagara University related athletic events as well. This is overall the finest hotel team that I regularly work with! Thanks as well to Tim and Sue for all of their leadership as well!
June 16, 2013
Rated 4.0 out of 5.0 by 2003BAJA Great staff
The frond desk staff was very helpful with extending my stay.
June 14, 2013
Rated 5.0 out of 5.0 by donwuan The Best There Is!...
When you are recognized By almost everyone, How can your stay Not Be A Good One?...The staff at this property is not only one of the best in the business, They are professional and friendly!...And also my Friends! Housekeeping does great as I Arrive early !...The front desk always greets me joyfully and with great pride. I can't say enough about these people. Keep Up The Good Work!...
June 12, 2013
Rated 2.0 out of 5.0 by Don7 Outdated facilities
A 1960's hotel with a fresh paint job. No elevator. Many rooms are quite a jog from the front desk...you may need a taxi. The only merit this hotel has is the attitude of the staff which is outstanding. Not up to the standards that most business travelers would expect, and offered in today's hotels.
June 4, 2013
Rated 3.0 out of 5.0 by ARA22 OK with some exceptions
Room and bed were comfortable and quiet, however there was a bad sewer backup odor (or methane gas) in the bathroom. Had to leave the fan on all night. Also the toilet seat was crooked and loose. The hotel was fully booked due to graduation ceremonies in town, so could'nt change rooms.
The breakfast buffet should have been much better. This is the first time had problems in a IHG/Holiday Inn room. Long time Platinum member.
May 23, 2013
Rated 3.0 out of 5.0 by RickyBobby01 Close to airport (1/4 mile)
Fine place. Just don't get a room facing the highway. Kind of loud all night.
May 20, 2013
Rated 3.0 out of 5.0 by vaca13 Room was fine, front desk needs work
Used the Rochester Airport Holiday Inn for a Park and Fly as we were flying out of the airport. No problem with making reservations, however when we checked in on the night before we were flying out the front desk gentleman was not friendly or helpful. We asked what we needed to do to be picked up and were told they had no shuttles to the airport between midnight and 4AM. This was not a problem for our outgoing flight but our return trip flight was arriving shortly after midnight. He said we could call and they would send someone. The next morning we checked with the morning person(at 4:00AM) and he said they run the shuttle 24 hours a day!
When we returned from our vacation we called the hotel at approximately 12:30am and were told by gentleman at front desk they had a shuttle at the airport but the driver had to make a stop someplace and he would be there when he could. My husband said he did not want to be waiting around. We did find the shuttle outside the airport and were back to the hotel quickly. We then had to check in as we were staying overnight and gentleman at front desk was rude to the people in front of us and also to us. There were no please or thank you's when asking for information. Very disappointing. Also, apparently "the stop" the shuttle driver had to make was to pick up a pizza for Chuck as the shuttle driver brought this in to him while we were waiting to check in.
We would go back to the hotel, but the front desk needs some customer service training.
May 16, 2013
Rated 4.0 out of 5.0 by BEasy Rest and relaxation
It was a very good experience for me. The customer service was excellent. Thank you.
May 10, 2013
Rated 5.0 out of 5.0 by BenjaminO Front Desk
The front desk staff are the best in the business at the Airport Holiday Inn. They know me by name and provide a warm greeting everytime I pass the desk. Last week, I forgot me phone charger, and April at the front desk let me use her's for two days. Yes, there are better hotels in Rochester, but the Airport Holoiday Inn front desk , keeps me comforable and never a bad stay.
May 9, 2013
Rated 5.0 out of 5.0 by Mark310 Outstanding Stay For Atlantic Hockey Championship
Have had nine outstanding stays at the Holiday Inn Rochester Airport since June, 2007. The hotel's standards for outstanding customer service, housekeeping, food and beverage, and maintenance/engineering have always been exceptional. Flo welcomed me to the hotel on this stay with an efficient and very welcoming check-in. Housekeeping has always been thorough and exacting with a neck pillow in the room. Alice, Adam, Mark, and other servers always anticipated my needs and made me feel welcomed. Priority Club recognition for this Platinum Club Member has been exceptional. Carolyn, Rachel, Kim, and Val have assisted me in so many ways with my stays over the years here. All in all, the Holiday Inn Rochester Airport is a hotel that truly values and appreciates its guests and makes them feel welcomed and recognized. To me, that ts the highest praise one can give to a hotel! Will return for the LPGA in June and PGA in August!
April 1, 2013
Rated 3.0 out of 5.0 by Catans Getting old and run down
The rooms are showing their age. Carpet is dingy and bathroom is showing signs of age. Especially the bath room door in my room was decaying from the dampness.
March 30, 2013
Rated 5.0 out of 5.0 by BenjaminO Front desk and food service
Excellent people at the front desk and dinning room !
March 25, 2013
Rated 5.0 out of 5.0 by Marley2887 Hockey Stay
The folks at the Holiday Inn Airport were very accomidating to my family and the other hockey parents that stayed at this location. They even let are kids play knee hockey in a certain location (bridge area). It was great! We didn't have to worry about the kids making to much noise. Thanks again for making our stay enjoyable.
March 14, 2013
Rated 4.0 out of 5.0 by kitakuni Overall Nice stay
We have stayed here many times and we like to location and the shuttle service. My only complaint this time was that there were groups of kids running up and down the halls. I put up with this for about three hours and I had to call the desk at 1130 pm to quite the noise. Once I called it was taken care of.
March 13, 2013
Rated 3.0 out of 5.0 by HolMc1114 Overnight Stay
I usually have a good stay at the Holiday Inn. I invite my customers for scrapbooking overnighters 2 times a year, so I have been there plenty of times. The food is one of the things that makes us keep returning- it is delicious! This past time was a little busier than usual and an event the 14 of us will remember. There was a wedding with some "entertaining" guests and the smoke alarm went off so we had to stand outside in the cold for 20 minutes. Nothing that could of been prevented by the Holiday Inn though. The other thing I was concerned with was one of my customers was told to vacate and check out of their room before 10 am so it could be cleaned. I believe check out time is at noon. This person and her husband were not happy and I am not sure if they plan to stay overnight again. I went to my room at 11:20 to gather my belongings and check out and someone had already come in and stripped the bed and left things in a heap and half the bathroom was cleaned. I would of appreciated if they could wait until noon.
March 10, 2013
Rated 5.0 out of 5.0 by Auntmurt1 Wedding weekend- event staff were awesome
Shout out to Val- the event coordinator- she dealt with a challenging bride, a fire alarm in the middle of the event and lots in between.
We were all from all over the country and the restaurant and bar staff were cordial and accomodating the entire weekend.
We felt like we were at home having our own party.
The banquet setup up staff especially Mr. D worked tirelessly and just kept smiling.
In my work, I am lots of hotels setting up events but thiis was by far my best experience in a longtime----Many thanks to all.
Just wish you all were in Florida- so we could have sun and warmth outside to match the sun and warmth we all felt inside your Holiday Inn
March 8, 2013
Rated 5.0 out of 5.0 by smith129 Noisy heater and troublesome toilet
The room (136) was cold when we arrived. We turned the heater up but it was very noisy. Once the room was warm we turned the heater off so we could sleep. It was cool in the morning so we turned it back on.
The toilet lid would not stay up. This is troublesome for men. I had to physically hold the lid against the tank in order to "go".
We have stayed at this particular hotel many times and will do so again. We particularly like the "Park and Fly" convenience and having an restaurant and bar on premises.
February 27, 2013
Rated 5.0 out of 5.0 by Suefg Pre and post vacation stay
This was the second time we have used the Holiday inn to park our car and stay overnight close to the airport before and after our vacation. Our vacation involved over 25 hours of airport stays and flying. It was exhausting. The staff at holiday inn Rochester were courteous and got us checked in speedily so we could crash. The rooms are comfortable, clean and large. The thermostatic control works smoothly and quietly. Highly recommend this hotel for anyone needing a room near the airport.
February 23, 2013
Rated 3.0 out of 5.0 by Unionman Spin the wheel
I was not offered the opportunity to spin the wheel. Nobody at the desk asked me to do so or offered? I have spun the wheel at every Holiday Inn that I have stayed at that had a wheel but not here, why? Also, Why does your staff always put guests on the highway side of the Hotel instead of the quit side. This is very annoying.
February 18, 2013
Rated 5.0 out of 5.0 by CAB1 Excellent shuttle service from Rochester airport and great service.
The shuttle service was outstanding with offers to take me to my business destination the next morning. Even thought late arrival to hotel, front desk staff was friendly and very accommodating. I inquired about means to get to my business meeting the next day and to my surprise they were waiting for me the next morning. Room was quiet and very clean. Excellent place to stay!
February 11, 2013
Rated 5.0 out of 5.0 by DustDoctor1 Great for an airport hotel.
Yes, bed was great; no noise so I had a good sleep ..... what more could I want! Nobody's fault but it is strange not to have an elevator to the upper floor.
February 10, 2013
Rated 1.0 out of 5.0 by Mikers25 Another Great Stay
On a regular basis, we take a break and spend a night or two at the Holiday Inn Airport, here in Rochester, NY. We are always treated well by the entire staff. The facilities give us a chance to get away from the daily routine, even though we do not leave our home area.
We want to acknowledge one person at the front desk who has always welcomed us on each visit. We do not know her last name, but her first name is FLO. We have been visiting here for the past 4 years and ever since our first visit, FLO has made the beginning of our stays special. She has gotten to know us and we feel she should be acknowledged for her excellent service to us and the other visitors to your facility.
February 7, 2013
Rated 5.0 out of 5.0 by DG84 Great front desk and shuttle staff
In town for four nights. Front desk personnel were always available and very friendly and the cleaning staff were flexible with our schedules. Shuttle driver always there when needed.
Great bar for a party. Too bad were not permitted to bring own food in after they stopped serving food at midnight.
February 2, 2013
Rated 5.0 out of 5.0 by tandn Great service, employees, and food
We can't say enough great things about this hotel. The service was excellent. Employees went out of their way to answer our questions and help us. The food and service at your restaurant was way past our expectations. We ate most of our meals in your restaurant. Thanks so much for a wonderful stay.
January 29, 2013
Rated 2.0 out of 5.0 by kelleyd Less than Clean
The room did not meet my standard for cleanliness. My bathroom floor was very dirty.
January 26, 2013
Rated 5.0 out of 5.0 by lolamarie New Years Eve Event
This is our second year coming to the New Years Eve Event and we had a blast again! The deal for the night before and after is the best! Having two bars again was awesome! The gambling is a lot of fun! A couple of reccomendations; have different dinner options, keep the chocolate fountain open until at least midnight (people that are gambling missed out on it this year :() have the hotel bar open the night of the event. Overall a great time and definitely worth it for the value. We will be coming again next year for sure!
January 7, 2013
Rated 5.0 out of 5.0 by Mike2135 Great service, friendly and observant staff.
As we were checking in the desk personnel saw we had 6 weeks of luggage, they switched our room to the first floor to make it easier on us. The airport driver bent over backwards to get us as close to our airline as possible and was very helpful. He even provided us a card to call when we returned so he could pick us up.
January 7, 2013
Rated 4.0 out of 5.0 by GTwelve Comfortable and convenient to ROC
Room was big and clean. Excellent heated indoor swimming pool.
Would definitely stay here again if in the area.
January 6, 2013
Rated 4.0 out of 5.0 by Richie16 New Years Celebration
Stayed 2 nights for New Years celebration. Great deal for extra night. Band was awesome, hope they will be returning. Been attending this party for several years. Fun time. Only negative comment is that it seems the quality of the food has gone down some and as far as the booze goes, they definitely have cheaper booze. Also, only 1 bartender per bar caused some long lines. Late, they closed 1 bar down and the lines got even longer. Other than that, it's a great party and we will be back next year for sure.
January 6, 2013