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Rated 3.8 out of 5 by 320 reviewers.
Rated 1.0 out of 5.0 by Don't stay there. The place was dirty.....no soap, bathroom dirty, not enough cleaning staff. People booked into rooms already occupied or not cleaned. I stay in Holiday Inn hotels, Indigo, Express all over the country. Never been in one this bad. June 30, 2015
Rated 2.0 out of 5.0 by Disappointment We stayed in this hotel for graduation at RIT. Naturally, the prices were a bit high, but that is expected due to the demand. However, the cleanliness of the rooms was a true disappointment. Most notably, the pull-out couch had a dark black spot on it and smelled so bad that it was, essentially, unusable. The hotel staff seemed fine while there resolving a minor issue with the bathroom drain. However, we had an additional charge for the restaurant, which we never ate at. We are still dealing with hotel staff on getting this charge reversed. This hotel is the worst IHG hotel I have ever stayed at and I would NOT stay again, even if it was free. June 29, 2015
Rated 3.0 out of 5.0 by Update needed My primary displeasure was the condition of the room and furniture which were worn and dirty. The Bed was comfortable and sheets clean. Staff was friendly but common area in halls looked abused which gave the feeling of insecurity June 27, 2015
Rated 4.0 out of 5.0 by good location great price More than reasonable price for a location near the Rochester Airport especially for an early morning flight out. Overall quality is very good. June 26, 2015
Rated 1.0 out of 5.0 by Poor Service - Wakeup call missed - Shampoo missing 2 days in a row, conditioner missing the third day - Bar charged for double drinks without asking - Internet service out for ~1 day - Breakfast staff was 2 ladies for an entire room of people - Front desk staff rude It was a good price, but I'd readily pay a little extra to have a better stay. June 24, 2015
Rated 1.0 out of 5.0 by Needs remodeling and room was not clean Upon check in there were no towels or soap or shampoo in the room. Front desk said they would have it there shortly (10 PM) at 9 AM still no towels. 2nd call to front desk didn't help. I tracked down a housekeeper June 14, 2015
Rated 2.0 out of 5.0 by Poor experience from repeat guest We have stayed here on business many times but will rethink our options in the future. Our room was poorly cleaned,not vacuumed throughout our stay and dust under the bed was thick! I found prior guest items in one of the drawers. A coffee stir stick remained just under the dresser for the duration of our 5 night stay. Other areas of the hotel showed the same lack of cleaning/vacuuming. Our final morning the bagels in the breakfast area on wing 3 were all moldy. The pitcher of milk was dated 6/4 on 6/8. I wonder if the newer HI marketplace has resulted in lower standards here at the airport. Overall I would not plan to stay at this location again. June 11, 2015
Rated 5.0 out of 5.0 by Clean and Comfortable Everything was fine. We had two rooms for three generations of family members in Rochester for the 50th anniversary celebration of the 19th Ward Community Association. We had a delightful time overall, but only used the Holiday Inn for a good night's sleepl June 9, 2015
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