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Rated 3.9 out of 5 by 286 reviewers.
Rated 2.0 out of 5.0 by Okay Hotel, room was never tidied up Hotel room was nice, clean - to start with. No one provided any services - towels were not restocked, garbage emptied, etc. No one remedied it either. Front desk under construction. April 17, 2015
Rated 4.0 out of 5.0 by Good value The hotel overall needs modernization, particularly the ventilation systems. but the rooms are clean and the beds modern and comfortable. The price was excellent. One key need is for the hotel to add electric vehicle charging stations, or at least outdoor plugs. Other hotels are farther advanced on this. The pool and hot tub are excellent April 16, 2015
Rated 2.0 out of 5.0 by Adequate at Best Bar area was over an hour and half wait for food and the breakfast buffet on Sunday was literally inedible. Pancakes were like rocks and everything else was ice cold. Room was adequate and clean. Construction in lobby was unattractive and barely concealed. For the price, there has to be better in the Rochester area. As a long time patron of Holiday Inn properties, I probably will not return to this one. April 16, 2015
Rated 1.0 out of 5.0 by Waste of money AWFUL!!! The staff was rude and unprofessional. I asked for a cart for my bags since I was traveling w 3 young children and was basically told to find one. The place was filthy- pretty sure my 9 month old caught conjunctivitis there. And the food was disgusting. The pool closed early because it was "too cloudy" and the next day there was a sign for guests to shower before entering, sounds like a refreshing swim to me (sense the sarcasm!) Not to mention the area isn't one I would be walking around in after dark. The pictures they have posted just be from when it was first built because they look nothing like it and the amenities the say they have are no longer there (comedy club and arcade.) I would never recommend this place. April 15, 2015
Rated 5.0 out of 5.0 by Holiday Inn Rochester Airport Comfortable, clean and quiet. The Park and Fly service is great. Staff are awesome! We will use this hotel again in the future, and will recomend it to our friends. April 14, 2015
Rated 3.0 out of 5.0 by OK on the way to the airport This hotel is old and tired. The staff is fine and they apparently do their best to keep it up but...there are no restaurants, only a bar with bar food. Would only use to stay overnight on way to airport. April 14, 2015
Rated 5.0 out of 5.0 by Clean and Busy Hotel Perfectly fine hotel. Busy due to a hockey tournament the weekend of our stay. April 9, 2015
Rated 5.0 out of 5.0 by Very Nice I attended a seminar at the hotel, so it was nice that I was able to stay on property. The staff at the front desk and the restaurant were very pleasant and friendly. I ate in the restaurant for lunch a couple times and the food was very good. They did have a buffet set-up, so I would have enjoyed more selections on the buffet along with a dessert choice. The pool area seemed a bit dated and I was not pleased with the amount of "teenage" attendants watching the young ones. I went down to enjoy the hot tub for a little bit and it was far from relaxing. I did sleep well on the bed and the pillows were very comfortable, however it was a very squeaky bed frame. Overall, it was a nice experience except for the few notes above. April 8, 2015
  • 2015-04-20T12:24:07.963-05:00
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