Rated 4.6 out of 5 by 184
Rated 5.0 out of 5.0 by bwheck52 Rochester in the fall
Take a walk around the hotel and enjoy the river, the leaves, and the nice neighborhood. The hotel is a nice place to go and sit on the deck or lounge in your room. whatever you choose it is a well done property.
September 29, 2014
Rated 5.0 out of 5.0 by VisitingDad Just right
Nice staff, clean room with a view, and the price is good. This is a clean, friendly place that is reliable. Take a look!
September 28, 2014
Rated 4.0 out of 5.0 by 278jack helpful staff
musty odor in lobby and hallways in the evenings/nights
September 24, 2014
Rated 4.0 out of 5.0 by nortlyn overnight stay
We were in the area due to a meeting my husband had at a different area hotel. We chose the Staybridge because of its offering of a breakfast and the evening social. It is a very clean and quiet hotel even though there is construction going on. Only two things were disappointing to us. One, the pool was a little too cool (for us) and the evening social was a little slow in being replenished. We came down about 1/2 way through the specified time and there was very little to select from. The breakfast meal was very well stocked. All in all we would stay here again.
September 23, 2014
Rated 5.0 out of 5.0 by BNRRT Delightful
Very pleasant accommodations. Very comfortable, clean and quiet. Acceptable breakfast and social hour. Ideal location for my conference at URMC.
September 21, 2014
Rated 5.0 out of 5.0 by robncourt Great stay
Was in Rochester on business. This hotel is a great choice as it gives you creature comforts of home. The room is very clean and attractive,
Brian at the front desk is very professional, courteous and helpful, as is the lady he works with (didn't get her name). Brian even took the took and had great patience in getting my wireless connection going. It wouldn't work with my computer so he offered a cable to connect directly.
My only complaint is that the beds are on the somewhat soft side.
September 20, 2014
Rated 5.0 out of 5.0 by Theo35T Value
Courtesy was excellent. Suite was well equipped and comfortable. Well kept outside. Excellent breakfast. Location to a walking trail in a quiet park. Staff was prompt and polite. Room was pleasant and comfortable. Guess that covers everything. I have no more remarks at this time. I'll be booking a room again in a week.
September 17, 2014
Rated 2.0 out of 5.0 by Doug40 staff was unfriendly
room was beautiful just staff was not very friendly..i felt like i was not at a IHG hotel
September 15, 2014
Rated 4.0 out of 5.0 by Hunbo Restful stop
This facility has always been staffed by caring professionals. The location next to a river offers quiet and natural rest if you're booked in the river view rooms. Rooms are clean, quiet and well maintained except for the time I had stayed in the room next to the exercise room. Wish mgmt can devote more staff to clean breakfast area chairs(common in most hotels) from condiment residue.
One safety issue with this facility is the parking lot, which is being used as a shortcut from the street to the park drive, cars zoom by at very high speed and you cannot let your guard down while unloading the car. I have brought this up to hotel mgmt & IHG but no response from either. Otherwise, I would highly recommend this place, compared to other Staybridge facilities.
September 14, 2014
Rated 5.0 out of 5.0 by ed1954 return visit
I had stayed there for 5 months a few years ago and they still have the same great service,I enjoyed talking to the staff at breakfast and the social and met some new people that were also staying for a long period of time.I would most definitely stay there again if I come back to work in the area.
September 12, 2014
Rated 4.0 out of 5.0 by buck11 buck
The stay was fine as usual, we use this hotel for it's convenience to the university to visit our son. The social hour is hit
September 10, 2014
Rated 5.0 out of 5.0 by bac13 Great location, suites, breakfast
We have stayed at this hotel many times. Staybridge Rochester never disappoints. The location right on the river is great. There are running and walking paths, with a bridge to the University of Rochester close by. Rooms are spacious and well stocked. Staff is very friendly and accomodating. It is pet-friendly, which is important to us. They have a shuttle bus to take guest within a 2 mile radius, and will pick guest up at the airport. It is not fancy, but clean and a great value.
September 9, 2014
Rated 3.0 out of 5.0 by ijay Substandard cleanliness
We were at Staybridge for parents/student orientation at UR 2014.
The hotel is very convenient for UR, however, we were not very impressed with the cleaning service provided.
We received daily changes of towels and bed making, but that was about it.
We were I guess supposed to clean the bath and sink etc. ourselves daily and had to purchase the supplies for this purpose.
We had 2 chairs in the room which were stained with food etc.
We would probably stay again because our daughter is in UR and it is very convenient. I do hope that perhaps in the future, they will bring some changes.
September 3, 2014
Rated 5.0 out of 5.0 by npth Clean, modern, excellent room
Very clean, modern, wonderful stay! Stayed here just one night but could very well see staying for a week!
September 3, 2014
Rated 5.0 out of 5.0 by LindaB5757 Amazing beautiful room
I just loved my stay at this hotel. It was my first time and enjoyed it very much. The view from our room was beautiful overlooked the river.Plan on staying again if we can get a room .They are booked due to the location in Rochester N.Y. near all the colleges. I was luckey to get a room .Was in Rochester to move my son into college. This stay made it a little easier. Thank you!
September 2, 2014
Rated 4.0 out of 5.0 by husttp nice place to stay
this was a nice place to stay when travelling with a family in the Rochester region
September 2, 2014
Rated 5.0 out of 5.0 by Melanie34 Convenient and well equiped
The Staybridge Suites is a great hotel to stay at with family- with breakfast included and a full kitchen/living room in suite, it has everything you need to make your vacation or stay easier. With large rooms, comfortable beds, and easy to control thermostats- the accomodations are great! I would highly recommend the Staybridge suites.
September 1, 2014
Rated 5.0 out of 5.0 by NH Mom Best location to UR
Arrived day before first move in to UR with a clumsy trailer hitched to our little car. Thankful for hotel shuttle that got us back and forth to a local restaurant after long drive from NH. And for parking lot security who kept our trailer safe while family slept well in large comfy suite. Thankful for the proximity to college across a scenic footbridge. We'll be back to Staybridge for the next 4 years!
August 31, 2014
Rated 5.0 out of 5.0 by MikeyandEddie Great stay
Will stay again soon and on each trip to Rochester
August 31, 2014
Rated 5.0 out of 5.0 by CanD52 Comfortable room with attention to the details
I walked in and check-in was fast. I was handed a splash page newsletter of hotel details that included the Wifi password, hours for the evening social and breakfast for the week as well as nearby restaurants with numbers for delivery. plus more that I did not read.
The room was a little chilly because I like to be warm but the temperature adjustment allowed me to make it 'Just right'. TV channels including premium cable channels. They sell wine and beer that you can take to your room. Wine is by the bottle only, $15 is the only price point. I only wanted 2 glasses but at $15 who cares.
August 30, 2014
Rated 5.0 out of 5.0 by laxmom14 Hidden Gem
This was a great place to stay in the Rochester area - close to both U of R and RIT. There is construction next door and it is tucked away which makes locating it a little more difficult.
While it is very close to the highway you will need to make sure you have a map/directions/GPS since there is not local signage to the hotel - just their sign at the entrance.
August 27, 2014
Rated 5.0 out of 5.0 by Carl V 50th Wedding Anniversary
Our family went to Rochester to celebrate my Uncle and Aunt's 50th Wedding Anniversary.
The accommodations were great and the staff was pleasant and very professional. The young lady at the counter during check-in (Precious), was outstanding and handled to crowd well.
The banquet was excellent and the food delicious. The Brunch the next morning more than met our expectations.
We would definitely stay at this facility on future visits to the area.
August 24, 2014
Rated 5.0 out of 5.0 Great Place to Stay
Nothing is like home to me but this place comes closer than most anyplace I have stayed
August 24, 2014
Rated 5.0 out of 5.0 by JJD25 Very nice hotel for the price
Convenient location for U of R. Spacious and clean rooms. Staff is very accommodating and courteous. Will stay here again when visiting Rochester.
August 24, 2014
Rated 4.0 out of 5.0 by Patrick1120 Hotel Location
The 2 bedroom suite was comfortable and clean with a few small issues. Location is in a blighted area, made the stay not as impressionable. Breakfast was marginable, but varied each day. Overall would stay again.
August 17, 2014
Rated 5.0 out of 5.0 by Diamond Jim Breakfast
Everything about breakfast was what one would expect ,my only suggestion is scrambled eggs be made available.
August 14, 2014
Rated 2.0 out of 5.0 by smallcreep 1 out of 4
This is my 4th StayBridge. The other 3 were outstanding in customer service and accommodations. This location excels in not fulfilling customer needs. I booked a room for 6 nights. I called in advance and asked for a river view room. I was told it was not a problem. I check in, and there isn't a river room view available, but there would be one tomorrow. I was aggravated. I am a Platinum member, and some IHG owners could care less. This location is one of those. I went to my non- river view room, and it reeked of cigarette smoke. How the maid did not notice this? After a few days of observing the employees, the answer was simple...they just don't care. I go back to the desk, and just like Mary Poppins, they magically come up with a river view room. Since it was a 2 room suite, I was told I could only stay there overnight. When I have stayed at other StayBridge locations, I was always upgraded to the 2 room suite. I have never had to ask for it. Sunday morning, they tell me that I have to change, but they could not give me a time when my new room would be ready. I discussed that I don't like how I am being treated, and what is the value of being a Platinum IHG member? After I returned to my room, Mary Poppins was at work again with her magic.. I was told I could stay in my 2 room suite. The maid service was unacceptable. I only received a replenishment of soap on the 4th day. I do not know how the City of Rochester allowed a hotel to have so few parking spaces. I was unable to park 2 afternoons in the lot due to construction workers taking spots, and business conferences they had at the hotel. When I return to Rochester, I will not stay here again.
August 13, 2014
Rated 1.0 out of 5.0 by PSULMO Not flexible or convenient
We traveled from out of state with a 2 yr old. I called several hours ahead asking for early check-in so my toddler could nap. They kept telling me that the rooms were being cleaned and to call back. After several calls and finally arriving, they made us wait even longer. I was told there was no way the cleaning staff could get to all the rooms before regular check-in and there were a bunch of unexpected students they needed to tend to. How can you be surprised by students? It's a University Hotel! My impression was they were understaffed and mismanaged. The manager was not helpful or flexible at all.
In addition, once checked in the hotel was not pleasant. The whole floor smelled like a mixture of curry and BO. The breakfast didn't start until 7:30 and they were late getting that out. At one point, my husband went out to get something from the car. When he came back he was accused by the staff of not being a guest. They called the room and first asked if I had a husband with me and then told me he was "confused and wondering around". He's 35, not senile! Very rude.
This hotel was recommended by our friends in the area as they've had other people stay here. What a disappointment. Maybe it was change in management? Either way, I will not stay here again.
August 13, 2014
Rated 5.0 out of 5.0 by doucet66 Very friendly staff!
Friendly, attentive staff made this a great stay. Good value.
August 10, 2014
Rated 4.0 out of 5.0 by China50 Great service
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August 10, 2014