Rated 4.2 out of 5 by 114
Rated 5.0 out of 5.0 by EHSOhio One of the better Holiday Inn Express'
The check-in processes was very smooth, and afternoon person on August 4th, couldn't have been nicer. When I got in my room, I found the air conditioner not working; however, I had to run an errand, so I told her on the way out. A half-hour later (or so), I had a brand new unit. I just wish the hotel review link in IHG’s thank you emails worked as well as this hotel. They were constant asking if they could do anything. I am a Platinum member; however, it will not appear because IHG’s link only works 6 out 10 times. I cannot recommend enough. Thanks for the great stay…
August 11, 2014
Rated 4.0 out of 5.0 by twinder Comfortable
My best friend and I stayed just one night to see a show and we were comfortable. However, the ac could stayon ore instead of turning off and it gets stuffy there,. The breakfast could have had more choices, but overall it was not a bad place to stay.
August 3, 2014
Rated 5.0 out of 5.0 by Jan1919 great service
The staff is very friendly. The room was nice and clean, comfortable bed.
July 30, 2014
Rated 3.0 out of 5.0 by BonnieLF Just so so... NO FRIG
It would have been a really decent hotel stay had we had an in room refrig and the bathroom just a little cleaner
July 29, 2014
Rated 4.0 out of 5.0 by rachel97 nice visit
overall comfortable visit and would definitely stay there again.
July 29, 2014
Rated 5.0 out of 5.0 by jrneubauer77 Wonderful Staff
I throw my back out and the gentleman on staff was extremely helpful. I would definitely recommend staying there!
July 27, 2014
Rated 4.0 out of 5.0 by Softball11 Wished the group rate was a bit better.
Property and Staff were excellent. Only in the building to check in and sleep/shower. Can not comment other than the room was comfortable. The windows allowed much sound from outdoors and we could hear persons around us (upstairs and next door).
The group rate was the highest ever paid and not the best hotel we have stayed at in the last 4 years on a travel sports team.
July 22, 2014
Rated 5.0 out of 5.0 by ms.bozz71 Great rooms and great breakfast
The rooms are very well maintained and clean. Spacious and roomy. Bathroom shower very relaxing. The staff is very helpful and friendly. Lobby is very welcoming. My daughter especially enjoyed the apples! Breakfast was very good. Hot foods were fresh and there was a worker always refreshing items on the bar.
July 18, 2014
Rated 5.0 out of 5.0 by Cward Extremely comfortable bed!
When I booked this hotel online, the only room left was a smoking, which I had to take. I did smell smokey and my mother has asthma, so I asked to change rooms the next day. The front desk staff were EXTREMELY accommodating in finding a new room and having having it ready before we had to leave for our engagement before check-in time. The new room was more than acceptable. Very pleasant stay.
July 16, 2014
Rated 5.0 out of 5.0 by Neelie2014 Great Value
Ok, no chocolate on pillow, or bathroom swag, but for the money, clean, comfortable, with breakfast, pool and exercise room included. Can't go wrong. Friendly staff, plenty of parking and close to area restaurants. We were in town for a funeral and after a really long drive, needed the rest.
July 16, 2014
Rated 5.0 out of 5.0 by Rochester bound Excellent service
We stayed for a long 4th of July weekend and had a wonderful time. The staff/service were excellent. Quiet room, comfy bed, nice staff. Will come here again. Close to shopping, lake and resturants.
July 11, 2014
Rated 5.0 out of 5.0 by Irishiii Best breakfast EVER!
The room was very clean and the staff was so nice, did I mention the breakfast was the BEST!
July 9, 2014
Rated 5.0 out of 5.0 by KathyV A Great Place to Stay
I came to Rochester for medical treatment and had no idea where to go or how to get there. Hotel staff told me about eating, recreational opportunities, and the hospital transport service. They called for me to arrange the transportation and allowed me to leave my car in their parking lot. Very clean and neat hotel with wonderful staff.
July 5, 2014
Rated 5.0 out of 5.0 by Mike2663 Wonderful place to stay
Staff was excellent at this facility. Front desk staff was eager to please and the breakfast in the morning was very good. Everyone was friendly and had a smile to greet you. Highly reccomend.
July 2, 2014
Rated 1.0 out of 5.0 by Kevi8nm Never Again!
Our stay was very disappointing. The room was very old style and had a musty smell. Each time we entered the room it was overwhelming. We asked for a room in a quiet part of the hotel and they put us near a side exit door which made the room shake each time it slammed closed. We tried to change rooms to another floor but the hotel was full.
The roomed looked like it was last updated in the 60's and nothing had been renovated/refurbished since. The rugs, linens and bed sheets, etc... appeared worn out.
We checked out early the next day and switched to another hotel in Rochester that was farther away but well worth it and was the same price!
June 23, 2014
Rated 5.0 out of 5.0 by vjoels Great hotel
Stayed at this hotel as needed to be close to Rochester General Hospital. It was perfect in so many ways.
Convenient location, breakfast available, nearby stores and restaurants, clean, comfortable and quiet plus a great value. The staff was friendly and accommodating. What more could you ask for? We will definitely stay here again. Only minor thing was in room coffee not replaced for the second morning but I'm sure just an oversight and there was coffee in the breakfast area so no big deal.
June 17, 2014
Rated 5.0 out of 5.0 by music lovers very clean and well lit up, the staff was helpful with directions
Excellent choice for breakfast, the dining room is clean, well lit and not too crowded. Our room was spacious, quiet and comfortable although we had 2 days where the room was not serviced, bed not made up and no bath towels. We definately would recommend your hotel and we would definately return to it if we go to Rochester again.
June 12, 2014
Rated 3.0 out of 5.0 by Kameraman Holiday Inn Express
The hotel is well located near the Rochester General Hospital and does give a room discount for people that are out patients of the hospital.
The hotel should invest in new bedding a good nights sleep is important when traveling and that isn't possible with old worn out mattresses.
Better quality restaurant in the area would be nice but not something the hotel can control
June 12, 2014
Rated 5.0 out of 5.0 by PoolQueen clean, comfortable and good location
This was a great hotel, great price and even better staff. They surely enjoy their jobs here. Very helpful with local info and directions. The only thing I wish this room had was a magnifying mirror on the wall in the bath room. The old eyes could use it for applying makeup etc... Breakfast was good, plenty of it too. Would stay here again.
May 25, 2014
Rated 3.0 out of 5.0 by Uhbee Nice, but..............
The hotel was clean and the staff were wonderful. The beds left something to be desired. My bed was one of the most uncomfortable I have had in a long time at Holiday Inns and Holiday Inn Expresses. The pillows were super soft and mushy and the mattress was old and needed changing.
May 19, 2014
Rated 5.0 out of 5.0 by ricky123457 great service
the staff there was great !! breakfast was excellent thank you
May 16, 2014
Rated 5.0 out of 5.0 by Maxwie Relaxing and comfortable
We stayed here while visiting family in Webster NY. The hotel is in walking distance of a Target store and a IHOP restaurant which made a nice place to meet family for lunch. The staff was always friendly and helpful. The hotel was quiet and restful. We were on the 3 rd floor and it was very quiet there. This location is near 104 and is real convenient to Rochester and other towns in the area. We will be visiting several times this year and we will definitely be staying here again.
May 13, 2014
Rated 3.0 out of 5.0 by roland1501 Cleanliness
There were dirty wash clothes stuck to the shower curtain. The reception on the television was very poor.
April 9, 2014
Rated 5.0 out of 5.0 by Chuck hunter Breakfast was great ! Pool clean and wonderful nice gym
Had one problem with children running around there room at midnight called desk they took care of problem will be back for sure
April 4, 2014
Rated 5.0 out of 5.0 by KathyT52 Great value, clean and great staff.
Overall this was a great stay and the staff was wonderful. As always clean hotel, comfortable bed and good breakfast. My only problem was not being able to give high on sleep quality. But this does not have to do with the hotel but the guests. A couple and their child kept me up in the middle of the night with yelling at each other and the child, then the child was crying in the hallway. Again guest problem not hotel.
March 30, 2014
Rated 5.0 out of 5.0 by Dann01 Great hotel!
Great hotel! This hotel is a 10 out of 10!
The staff are wonderful, the hotel is safe, clean and quiet.
I highly recommend this hotel.
March 25, 2014
Rated 5.0 out of 5.0 by BAYoungna Great service.
Was most impressed by the staff, so helpful. Stuck in a snow storm and Jeff was most helpful, getting us out of the snow so we could leave to catch a plane. Staff checking to see what was available for meals and housekeeping doing a great job. Would recommend this hotel to anyone.
March 20, 2014
Rated 1.0 out of 5.0 by Carebear73 Hoped for a relaxing getaway
My boyfriend and I spent a night there recently . It was a getaway from the world for one night...to sleep, relax and spend quality time with eachother. The room was clean, beautiful and heated comfortably. The so soft and perfect. We ordered out for dinner and watched movies. As we settled in to sleep around 12:50 am...the people next door to us constantly slammed their door. This went on for over 20 minutes. After we fell asleep...I was awoken to someone with their car parked right outside our window blaring their music at 2:30 am!!! Our first experience there was wonderful and I had hoped this one would have been the same. :(
March 12, 2014
Rated 4.0 out of 5.0 by Rickp21 Comfortable bed and great service
The bed was comfortable and staff was very good. I stayed at the holiday inn in Webster, NY and they had more tv channels than this hotel did.
March 10, 2014
Rated 3.0 out of 5.0 by Linda1985 Noisy
I understand that hotels are not guaranteed to be quiet but I really shouldn't be able to hear older kids running around until 11:30 at night. The person at the front desk did what they could but since they were there by themselves, there really wasn't much they could do. There were stains all over the bed sheets and actually looked like a blood stain on the edge of the bed (which we didn't see until just before leaving). The breakfast was actually terrible. There was still an hour left for breakfast and there was nothing left to eat! Luckily we got our points back and were very thankful for the helpfulness of the front desk. If there is a big group of kids coming, maybe there should be two people on until 11 to keep an eye on them, even though the parents should be the one too.
March 3, 2014