Rated 3.8 out of 5 by 321
Rated 5.0 out of 5.0 by RCArcher Great hotel at a great price!
It's a value for the price and near the airport. It was central for our recent vacation, and very close to the highway. We got to experience a few different rooms, and they were all spacious.
I hope that this property only gets better with renovations that are under-way (lobby first), but it's great during the refresh. The best value in Rochester area, hands down.
July 3, 2015
Rated 1.0 out of 5.0 by borris2349 Don't stay there.
The place was dirty.....no soap, bathroom dirty, not enough cleaning staff.
People booked into rooms already occupied or not cleaned.
I stay in Holiday Inn hotels, Indigo, Express all over the country. Never been in one this bad.
June 30, 2015
Rated 2.0 out of 5.0 by trmbn65 Disappointment
We stayed in this hotel for graduation at RIT. Naturally, the prices were a bit high, but that is expected due to the demand. However, the cleanliness of the rooms was a true disappointment. Most notably, the pull-out couch had a dark black spot on it and smelled so bad that it was, essentially, unusable. The hotel staff seemed fine while there resolving a minor issue with the bathroom drain. However, we had an additional charge for the restaurant, which we never ate at. We are still dealing with hotel staff on getting this charge reversed. This hotel is the worst IHG hotel I have ever stayed at and I would NOT stay again, even if it was free.
June 29, 2015