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Rated 4.4 out of 5 by 284 reviewers.
Rated 4.0 out of 5.0 by Overall Excellent Stayed at this property only one night travelling back from Niagra falls .Room was big and clean and very comfortable ,big double beds for family ,only downside was bathroom ceiling looked like it was either about to fall in or had been badly patched after a previous incident .Rest of hotel was clean and breakfast was very good , staff very efficient . Please note that although i am a Platinum elite member no mention was made at checkin and no mention of any additional facilities that i was entitled to ,only staying one night so didnt mention it any further,asked for a bottle of water and got a blank look . November 6, 2014
Rated 4.0 out of 5.0 by Good value My only complaint about this room was how noisy the heating system was. We shut it off during the night so it would not disturb us. It got rather cool by morning.Also one of the light fixtures had a faulty switch and we required help with it. November 4, 2014
Rated 5.0 out of 5.0 by Business trip I make it a point to stay at this location whenever we travel to the Rochester area. Great staff and the best overall value for the stay! November 3, 2014
Rated 5.0 out of 5.0 by Good experience Pros: The staff was wonderful, the room was clean and bed was comfortable, as an IHG club member perks were nice, the food met average expectations, availabel amentities were an extra value, the bar lounge was nice, the price of the room was competitive for this type of Hotel and i would even consider booking for non-buisness related travel. Cons: could not seem to get a nice consistent temperature in the room without adjusting the air unit several times. The temperature gauge to did not seem to be accurate and there was a bit of a musty smell coming from the unit, however it was faint and tolerable. Probably just needs some regularly scheudled maintenance. November 3, 2014
Rated 3.0 out of 5.0 by Stairwell rooms at this hotel The staff was professional and courteous however the first room I had was miserable. It was room 112. Avoid these first floor "stairwell" rooms at all costs; it is a room outside the interior room hallway and the exterior door - literally in the stairwell. If that is the only room available, leave and find another hotel. With the hard stairwell floor and walls, everyone coming and going throughout the night and early morning, are very loud. They probably don't even know there are actual rooms there (with guests in them). The staff was friendly and moved me the next night, but that first night was one of the worst stays I have had in many years. November 2, 2014
Rated 5.0 out of 5.0 by good Great stay. Great breakfast. The eggs were very tasty and did not taste fake. Great eggs were a great start to the day. October 30, 2014
Rated 5.0 out of 5.0 by great place to stay Staff were very attentive. Breakfast was good. Lots of fresh fruit. The hotel was very clean. It is in a great location around lot of stores and restaurants. Had lunch at Bugaboo Creek and received 20% off since we were staying at the Holiday Inn. Would stay here again October 30, 2014
Rated 5.0 out of 5.0 by Great hotel Excellent stay. Very helpful staff. Clean room. Great food. October 29, 2014
Rated 4.0 out of 5.0 by Our favorite stay for RIT visit Can't beat the location, right in the middle of every store October 25, 2014
Rated 4.0 out of 5.0 by Rochester Holiday Inn Delivered on expectations - good staff Very handy to have refrigerator and microwave in the room. October 24, 2014
Rated 4.0 out of 5.0 by Brick City Weekend Great location for visiting RIT and the buffet breakfast makes the stay a good value and efficient. October 23, 2014
Rated 5.0 out of 5.0 by Clean and friendly! Clean and friendly! The bed was too hard for my taste. Other than that, it's a nice hotel in a good location October 23, 2014
Rated 5.0 out of 5.0 by Great Experience I stay at IHG brands a lot - this location is especially great - great overall value for the buck October 17, 2014
Rated 5.0 out of 5.0 by HI Market Place I stay here a couple times each year on business. Always appreciate the friendly staff, complimentary drinks October 17, 2014
Rated 4.0 out of 5.0 by RIT alum this hotel used to have hot egg omelets and waffles,now there is a waffle maker and no omelets. The breakfast stations are the same as in any other hotel, the staff was very friendly and accommodating , the early evening buffet is still there and a nice touch to add to our visit October 15, 2014
Rated 5.0 out of 5.0 by nice stay Clean and quiet room. Stayed for an overnight visit. The hotel was at a good location. Room was clean and modern. slept well and had a good breakfast. October 15, 2014
Rated 2.0 out of 5.0 by sevices not working Phones did not work nor did a number of the lights. My wife and I went there to get away and ended up leaving because the phones nor the lights were never fixed. Would think twice about staying at this facility again. October 15, 2014
Rated 4.0 out of 5.0 by convenient, comfortable, clean, and courteous everything was great! food was average and may have been better if the dining area was not so cold. staying again soon October 13, 2014
Rated 5.0 out of 5.0 by Great Service Nice hotel we were just passing thru. Very friendly service. October 13, 2014
Rated 5.0 out of 5.0 by great service great place to stay very friedly stall, comfortable rooms and good valued meals October 11, 2014
Rated 5.0 out of 5.0 by Wonderful stay We have stayed at this hotel a number of times now since my son is going to school in Rochester. It is 6 miles from his new apartment which was an added plus this time. The staff is very helpful and the facilty is perfect for everything we need. Comfort and relaxation and great pool. October 7, 2014
Rated 3.0 out of 5.0 by Reliable Hotel With the exception of the hot water tank not working and no hot water to shower (obviously beyond their control) my stay (although very short - I slept there and left) was enjoyable. October 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good night sleep Rooms are nicely appointed but are a little small. The beds were extremely comfortable which made for a good nights rest! The breakfast was good value for the money and the restaurant staff were friendly. October 1, 2014
Rated 5.0 out of 5.0 by Exceeded my expectatoins This is a very well run, clean and comfortable hotel in a good location. My daughter and I stayed here on our way to and returning from Toronto and we were both impressed by the size and comfort of the rooms - much nicer than the more expensive hotel we stayed at in Toronto. September 25, 2014
Rated 5.0 out of 5.0 by good location on a road trip Near highway. Excellent welcoming staff in both front desk and breakfast service. Clean facilities. Laundry machines. Though we didn't use it as we were only there for one night. But we peeked and it's clean and bright. Only one thing that we thought was a negative (a very small one at that) are the sheets. Having just returned from Europe where the sheets are clean, cotton and crisp, these sheets were a tad disappointing. Most people are not affected by it.....such my husband. In all fairness, it's my personal standards. September 23, 2014
Rated 5.0 out of 5.0 by Great stay I always stay at this hotels when in town. I have always been treated well and the rooms are always top notch. September 22, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, reliable internet Check-in/check-out process was quick and easy. Staff was friendly. The breakfast buffet had plenty of choices for a fast meal. Hotel is easily accessible off the highway and very close to RIT (and just a short drive into the city). Everything was clean. The internet was reasonably quick and reliable. September 11, 2014
Rated 4.0 out of 5.0 by excellent honeymoon loved the room and jacuzzi tub, awesome stay, we didnt need the honeymoon suite September 10, 2014
Rated 5.0 out of 5.0 by Great Service and excellent bed with pillows Great place for a family getaway with convenience for meal times. September 6, 2014
Rated 5.0 out of 5.0 by Great Experience We had a very positive experience at the Holiday in Rochester Marketplace. Staff were friendly, room was nice and clean (only thing we noticed was a small amount of mold on the bathtub caulking - really no big deal!), pool was awesome, and breakfast was great. We will definitely stay again when traveling the I-90!! September 4, 2014
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