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Rated 4.4 out of 5 by 284 reviewers.
Rated 4.0 out of 5.0 by Great service and comfortable rooms I have repeatedly stayed at this hotel because of its service, location , and comfort. However, this time the specific room I was given had a terrible sagging bed and pillows that were too soft. Housekeeping tried several times to locate the firmest pillow they have for me. I think it is time to change your pillow supplies for new ones. Because the hotel was fully booked while I was there I did not request to change rooms for better beds. It is the first time in all my stays that the bed was uncomfortable, otherwise everything else was fine as usual. September 4, 2014
Rated 5.0 out of 5.0 by clean, comfortable and great service We visit our college student 10 weeks in the fall to attend his footbal games. This hotel has the best service, great location and has a very good breakfast. The beds are very comfortable and the rooms are quiet. September 3, 2014
Rated 5.0 out of 5.0 by Nice and convenient to RIT We were pleased with how quiet the hotel was at night despite being next to a major road. The food is good, though the requirement that one wait to be seated at a table and served coffee or tea by the staff makes breakfast more formal than we have encountered at other Holiday Inns. It does not seem possible to grab some food quickly and take off for the day. August 31, 2014
Rated 5.0 out of 5.0 by More stuff? There really isn't anything else to say. Your questionnaire covered everything imaginable. The most noticeable thing about this hotel was the exceptional quality of the "free" food. I have never been to a hotel that offered this quantity or quality of food and offering it for free. August 30, 2014
Rated 5.0 out of 5.0 by outstanding customer service Even though we were staying on points, we were treated fantastic by the front desk when we checked in and when we checked out. The free breakfast was fantastic and the staff was there to assist at all times. The best Holiday Inn I have stayed at in a while and I always stay in Holiday inns!!! Thanks John August 27, 2014
Rated 5.0 out of 5.0 by Comfortable in all ways From the front desk personnel to the comfortable bed and clean room, to the included evening meal and hot breakfast, the entire experience was a very comfortable break from our busy schedule. August 27, 2014
Rated 2.0 out of 5.0 by Staff was not very pleasant This holiday inn express is probably one of the worst I have ever stayed in. The staff didn't really care if you were there or not. Being a IHG Gold member, was never acknowledge that I was a member. Was never offered anything as a gold member. I can honestly say that I will never stay there again. August 26, 2014
Rated 5.0 out of 5.0 by Great service Definitely coming back when I am in the Rochester area. August 26, 2014
Rated 5.0 out of 5.0 by great location This hotel is very well kept and location is very convenient to shopping restaurants and the thruway August 25, 2014
Rated 5.0 out of 5.0 by Nice hotel would stay here again, vey good value and excellent location August 25, 2014
Rated 5.0 out of 5.0 by Hallways, room size, badroom size, loud aircondition It was so hard to maneuver the baggage cart to the elevator, hallway and to the room...everything is so tight. not enough room to move around. Elevator location is very inconvenient ..hard to find the elevator...all the way to the end corner. And the ceilings are very low..I felt so claustrophobic inside the building , even inside my room..everything is so tight. Needs to update the interior for the customer to enjoy their rooms. Dining room not too clean, floor was wet because of wet plates. Eggs were watery and beacons were raw. August 24, 2014
Rated 5.0 out of 5.0 by Great Service Quality service as I should expect from the price. August 24, 2014
Rated 5.0 out of 5.0 by Clean, comfortable place to stay Nice rooms, quiet and clean. Good location. First time staying in this area and was pleasantly surprised. August 24, 2014
Rated 4.0 out of 5.0 by Decent hotel, cold breakfast Nice, clean room, but the complimentary breakfast was ice cold. At the least the self-serve waffles were hot, and delicious. Staff was pleasant and friendly. I'll stay here again. Only a 5-minute drive to RIT. August 22, 2014
Rated 5.0 out of 5.0 by comfortable, great service It was the nicest vacation hotel so far, the only other time was the Holiday Inn in Palm Desert, Ca. It was a lot smaller and did not offer the amenities this one did, the they had the breakfeast as well but no other food service. The staff was very nice and my stays there were very pleasant. August 22, 2014
Rated 5.0 out of 5.0 by Verg good value The staff was very nice. The room was clean and comfortable. The room had a frig and mircrowave which is great for families traveling. Also free breakfast and free wifi make this hotel a good value. I would stay here again. August 20, 2014
Rated 1.0 out of 5.0 by Would I stay here agatn? The good: Free breakfast. Lisa is a joy The Bad; Indifferent front desk staff, Priority membership is recognized, but that's it. Down graded my room to a twin bed, made me wait for hours before giving me a room, never told me about dinners. I found out about breakfast or dinners from another guest, that was staying at another hotel. Seems they have more than one property and the guests staying at other property's can have breakfast and dinner at the Holiday inn. No way to treat a Platinum member. The Ugly: My room was 136 First floor. The sewer line gases backed up into the bathroom, quite a stink. Front desk staff would not do anything Changing the towels is not cleaning, Same black spots on the bathroom floor for two weeks. The cleaning staff seems more interested in collecting bottles and cans for the deposits. August 19, 2014
Rated 4.0 out of 5.0 by A Good Place to Stay Better than many others I have tried over the years. Close to my business destination and surrounded by many malls, shops, and restaurants. August 19, 2014
Rated 4.0 out of 5.0 by Rochester - Holiday inn - very clean and nice stay would stay again, very clean, in room Jacuzzi was outstanding!!!! August 19, 2014
Rated 5.0 out of 5.0 by stay henrietta easy to get in and out great room great breakfast and dinner(complimentary)nice touch.we stayed in two other holiday inns on our way to florida,comp. breakfast but not dinner. August 18, 2014
Rated 5.0 out of 5.0 by Great Staff Always love staying here when in Rochester. Will definitely stay here again. August 18, 2014
Rated 4.0 out of 5.0 by Decent place to stay We chose this facility because of its location in regards to where we needed to be. We thought the cost was great considering they offered breakfast (good breakfast offerings with hot and cold items). Also, since we were staying week nights, the price of the room also included dinner in the form of the "manager's reception". We did participate in this, however, I must say the quality of the food offerings in the manager's reception was almost unacceptable. The food appeared to be left over stuff from the day before from the restaurant, generally dry, hard or extra mushy. They did however, also offer salad and freshly boiled pasta and a tomato sauce and dessert offerings. It was possible to find something adequate to eat. Overall, it was an acceptable stay. Staff was all helpful and friendly. August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Hotel service was great and room was clean. Breakfast was done in a great manner and lots of choices. August 15, 2014
Rated 5.0 out of 5.0 by Good location to rest up during road trip subject says it all. Clean rooms and reasonable price given the fact that I booked the room only two days in advance. August 14, 2014
Rated 4.0 out of 5.0 by Decent condition Although the furniture seems to be a little outdated, Holiday Inn still provides decent services. For the price I paid in this busy season, I think the deal is pretty good. Can't complain. August 14, 2014
Rated 2.0 out of 5.0 by Decent, but pretty mediocre. We stayed for one night en route from Connecticut to Niagara. The room was clean enough, but the beds were soft and uncomfortable. (we know everyone has their own preferences re: hardness of mattresses) The biggest disappointment was the breakfast offerings. Nice to have breakfast included but we would have done better to find an IHOP or even a Dennys. The food was very mediocre. All in all, it was OK for one night, just passing through. August 13, 2014
Rated 5.0 out of 5.0 by great value This is a great place to stay they have a manager reception for dinner and a breakfeast buffett that is included in you room price, I was surprised at how good the food was. the only negative I can say is that the bed was not very comfortable to sleep on. Hotel is centrally located would definetly stay again August 12, 2014
Rated 5.0 out of 5.0 by Great stay Very good, we really enjoyed it. One of the cleanest Holiday inn. Will go next time again August 8, 2014
Rated 4.0 out of 5.0 by A good place to stay in the area. I would stay here again. It was a quiet room that was comfortable and clean. August 7, 2014
Rated 5.0 out of 5.0 by Great Hotel, convenient location Recent stay at Holiday Inn Marketplace was wonderful. Dining Room staff made us feel like VIPs every day - with coffee ready and assistance with dietary restrictions. Hotel located onviently to local shopping, restaurants and the interstate. I would stay in this location again. August 7, 2014
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