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Rated 4.4 out of 5 by 268 reviewers.
Rated 1.0 out of 5.0 by Would I stay here agatn? The good: Free breakfast. Lisa is a joy The Bad; Indifferent front desk staff, Priority membership is recognized, but that's it. Down graded my room to a twin bed, made me wait for hours before giving me a room, never told me about dinners. I found out about breakfast or dinners from another guest, that was staying at another hotel. Seems they have more than one property and the guests staying at other property's can have breakfast and dinner at the Holiday inn. No way to treat a Platinum member. The Ugly: My room was 136 First floor. The sewer line gases backed up into the bathroom, quite a stink. Front desk staff would not do anything Changing the towels is not cleaning, Same black spots on the bathroom floor for two weeks. The cleaning staff seems more interested in collecting bottles and cans for the deposits. August 19, 2014
Rated 4.0 out of 5.0 by A Good Place to Stay Better than many others I have tried over the years. Close to my business destination and surrounded by many malls, shops, and restaurants. August 19, 2014
Rated 4.0 out of 5.0 by Rochester - Holiday inn - very clean and nice stay would stay again, very clean, in room Jacuzzi was outstanding!!!! August 19, 2014
Rated 5.0 out of 5.0 by stay henrietta easy to get in and out great room great breakfast and dinner(complimentary)nice touch.we stayed in two other holiday inns on our way to florida,comp. breakfast but not dinner. August 18, 2014
Rated 5.0 out of 5.0 by Great Staff Always love staying here when in Rochester. Will definitely stay here again. August 18, 2014
Rated 4.0 out of 5.0 by Decent place to stay We chose this facility because of its location in regards to where we needed to be. We thought the cost was great considering they offered breakfast (good breakfast offerings with hot and cold items). Also, since we were staying week nights, the price of the room also included dinner in the form of the "manager's reception". We did participate in this, however, I must say the quality of the food offerings in the manager's reception was almost unacceptable. The food appeared to be left over stuff from the day before from the restaurant, generally dry, hard or extra mushy. They did however, also offer salad and freshly boiled pasta and a tomato sauce and dessert offerings. It was possible to find something adequate to eat. Overall, it was an acceptable stay. Staff was all helpful and friendly. August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Hotel service was great and room was clean. Breakfast was done in a great manner and lots of choices. August 15, 2014
Rated 5.0 out of 5.0 by Good location to rest up during road trip subject says it all. Clean rooms and reasonable price given the fact that I booked the room only two days in advance. August 14, 2014
Rated 4.0 out of 5.0 by Decent condition Although the furniture seems to be a little outdated, Holiday Inn still provides decent services. For the price I paid in this busy season, I think the deal is pretty good. Can't complain. August 14, 2014
Rated 2.0 out of 5.0 by Decent, but pretty mediocre. We stayed for one night en route from Connecticut to Niagara. The room was clean enough, but the beds were soft and uncomfortable. (we know everyone has their own preferences re: hardness of mattresses) The biggest disappointment was the breakfast offerings. Nice to have breakfast included but we would have done better to find an IHOP or even a Dennys. The food was very mediocre. All in all, it was OK for one night, just passing through. August 13, 2014
Rated 5.0 out of 5.0 by great value This is a great place to stay they have a manager reception for dinner and a breakfeast buffett that is included in you room price, I was surprised at how good the food was. the only negative I can say is that the bed was not very comfortable to sleep on. Hotel is centrally located would definetly stay again August 12, 2014
Rated 5.0 out of 5.0 by Great stay Very good, we really enjoyed it. One of the cleanest Holiday inn. Will go next time again August 8, 2014
Rated 4.0 out of 5.0 by A good place to stay in the area. I would stay here again. It was a quiet room that was comfortable and clean. August 7, 2014
Rated 5.0 out of 5.0 by Great Hotel, convenient location Recent stay at Holiday Inn Marketplace was wonderful. Dining Room staff made us feel like VIPs every day - with coffee ready and assistance with dietary restrictions. Hotel located onviently to local shopping, restaurants and the interstate. I would stay in this location again. August 7, 2014
Rated 5.0 out of 5.0 by Awesome night! Please stay here! The hotel was in a convenient location, a lot of other hotels were booked up. The hotel was near a lot of restaurants and shopping areas. It was also located close to the highway for easy travel. August 7, 2014
Rated 4.0 out of 5.0 by Good hotel to stay This hotel is well maintained and good priced. We stayed two nights, generally speaking satisfied. The breakfast quality on Sunday morning is very good, beyond our expectation. However, breakfast on Monday morning is below average, missing yogurt and fruits. We were told "these items are running out of stock". August 6, 2014
Rated 5.0 out of 5.0 by Great for families and business Everything was very nice for my business/personal stay. Staff was fantastic. July 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Was much more than what I expected on a recent business trip to Rochester. July 28, 2014
Rated 5.0 out of 5.0 by Unexpected I expected ok and was pleasantly surprised to find it delightfully exceptionally well appointed. I can't say enough about the great staff. Whoever is doing the hiring and training must be commended because everyone was pleasant, helpful and knowledgeable. Standout Lisa in the dining room who controlled chaos including a large golfing group with bad mouths in a family environment. She is a character to keep. Very good morning breakfast. Housekeeping on their game. July 24, 2014
Rated 5.0 out of 5.0 by Great night sleep and great service Peaceful sleep and very comfortable Very clean room Great Breakfast Very helpful staff Has everything you need when away from home July 24, 2014
Rated 5.0 out of 5.0 by The Best Rochester Hotel Experience Ever This Hotel Rocks! I was a little skeptical at first because it's rated as a 2 star hotel but they're highly under-rated. You can't beat the price for the quality, comfort, and convenience to a plethora of shopping and dining establishments offered by this hotel. Especially with free parking, free Wi-Fi, and free breakfast. Its also a very short distance away from RIT and major highways. A complimentary shuttle was provided for trips to/from the RIT campus. This hotel is great for families, couples, and even solo travelers. I highly recommend staying at the Holiday Inn Hotel July 22, 2014
Rated 5.0 out of 5.0 by Nice experience! Hotel had great staff and service. Hotel breakfast and dinner was great. Rooms were comfortable. Pool area could have been kept up a little better, but we still used the pool multiple times. July 21, 2014
Rated 5.0 out of 5.0 by King Suite are huge Loved the size of the suite and bed very comfy. All staff was very nice and Lisa at breakfast was amazing!! Courtyard was very nice to socialize in and definitely would stay here again if in the area. July 16, 2014
Rated 3.0 out of 5.0 by Comfortable Bed and Pillows Bed and pillows were very comfy. But the room was dusty and the lighting in the bathroom was weird. Light was sufficiently bright, but cast a strange yellow shade over everything. TV remote wasn't working. Staff brought another remote, but said the problem was with the TV so we still had to get up and change channel, volume, turn off etc. Breakfast had a pretty good variety of food but was severely understaffed. They kept running out of coffee and couldn't get tables cleared off in time for new guests coming in to eat. Convenient location and nice pool. July 15, 2014
Rated 5.0 out of 5.0 by Comfort and Cleanliness are top notch My husband and I stayed at this hotel for one night. We enjoyed our stay from check in to check out. There were some noisy guests but we encounter that a lot more in recent years than we ever did before. More importantly the room was clean, the bed was comfortable and we had a refrigerator and microwave..standard here but not all hotels have them anymore. We will definitely be guests of this hotel again!! July 15, 2014
Rated 5.0 out of 5.0 by family visit This was a great hotel to stay at for the evening. The front desk service was great. The room and bathroom were really clean. Breakfast the next day was great. The hostesses were wonderful...very friendly. Would highly recommend staying at this hotel. July 12, 2014
Rated 5.0 out of 5.0 by Outstandind service The hotel looked very nice as I entered, first tyhing you notice is how clean it is. Check in and check out is very quick, desk staff is very helpful and caring. The women in the breakfest buffet area makes your day, she is so cheerful and full of greetings, you just have to smile. that made my day. July 11, 2014
Rated 5.0 out of 5.0 by We'll stay here again next time through town We had a very nice stay at the Holiday Inn ROCHESTER. The staff was very helpful in helping us with ideas for local restaurants. The room was very clean. July 10, 2014
Rated 4.0 out of 5.0 by Value it is good when compare the price and hotel/service July 9, 2014
Rated 4.0 out of 5.0 by Great Food--Dirty Upholstery Wonderful buffet breakfast and dinner. While the room was clean, the upholstery of the seats and sofa was very dirty. All the staff was very friendly and helpful. The hotel has obviously been remodeled many times as the traffic flow and corridors were confusing and uninviting. Yet, I would stay again because of the staff and food. July 7, 2014
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