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Rated 4.4 out of 5 by 250 reviewers.
Rated 5.0 out of 5.0 by Very good hotel but concerned with the cut backs. Breakfast staff is second to none. Always a pleasure to stay here. Lisa & Lewis are the best. Disappointed that the omelet station was removed. It was a real hit with us customers. June 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent stay. Lisa served us breakfast and was fantastic! Warm welcome for everyone who came in. We all marveled at how our backs felt in the morning. I want to buy the same mattress for home! June 9, 2014
Rated 5.0 out of 5.0 by Rochester Marketplace Building and room were very clean. The dinner buffet selection was limited and not top quality, but was free and reasonably good. Internet speed was good, the room was comfortable and I enjoyed the stay. June 8, 2014
Rated 5.0 out of 5.0 by Very good hotel in a convenient location Great hotel at a great location, convenient to many stores and restaurants. Sticky Lips BBQ is located right nextdoor and we found it to be excellent. Although we did not take advantage of the restaurant for lunch or dinner (or the bar), the complementary breakfast was very good and the wait staff was outstanding (especially Lisa who is extremely pleasant and efficient). We found our room and bathroom to be very clean and the bed was great too. The fitness room had about 6 different pieces to it (Eliptical, biking, bench press universal, etc) and was very clean. The only negative I can comment on was our room location which was next to the indoor pool. At certain times during the day, there was a loud humming type noise coming from the corner. We assumed it was a pump that stopped once the pool closed. It was not worth requesting a new room for and again it was the only negative we could come up with. Overall, a wonderful stay! June 2, 2014
Rated 4.0 out of 5.0 by Best breakfast ever. I was impressed with the sumptuous breakfast selections and the service in the breakfast room was excellent. May 29, 2014
Rated 4.0 out of 5.0 by Old But Pleasant This facility is aged yet recently updated. The rooms and bath were clean and comfortable. Pool was murky, so we passed. Staff was great and very attentive. No complaints and would stay again. May 28, 2014
Rated 5.0 out of 5.0 by Fantastic hotel From the front desk to the room to the pool to the buffet everything was exceptional. The free movies in the room were great as well. The morning breakfast lady "Lisa" is amazing. She welcomes you and is the most friendly person I have ever met. I hope Holiday Inn values her exceptional work ethic and attitude. We will definitely be back and will recommend this hotel to others. May 26, 2014
Rated 5.0 out of 5.0 by Great Location Clean room. Centrally located with plenty of food and shopping options around. Nice and quiet at night. I highly recommend this Holiday Inn Express. I am up to Rochester quite a bit. I will be back. May 16, 2014
Rated 5.0 out of 5.0 by Great location and room Another great stay at the holiday inn. Especially enjoyed breakfast. Great omelette and waffle maker. As usual the hostess gave us a very warm welcome. This breakfast cannot be beat. They cannot do enough for you and it's free!!! May 15, 2014
Rated 5.0 out of 5.0 by General Comments Our stay was wonderful from the time of registration to the time we left. It was easy to find. All the staff was very friendly and helpful. The room was clean and comfortable. Breakfast was super. Would definitely stay there again. May 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn Lisa and the Breakfast crew wer great as well as Lisa and the dinner crew . The staff was great and very helpful. Thank you!!!!!!!! keep up the great work , need to get some new treadmills in the fitness center May 3, 2014
Rated 4.0 out of 5.0 by Great morning morale booster Comfortable bed and good nights sleep. Kim and Luis truly make you look forward to breakfast. Great omelets and happy, demeanor make for a great start to the morning. Coffee could be better though. Please change brands or at least have a selection May 1, 2014
Rated 5.0 out of 5.0 by Wonderful breakfast buffet We were very impressed with the breakfast service you provide. Totally enjoyed the omelets & waffles prepared by Luis. Loved Lisa's attention & humor in the dining room. Would definitely recommend your hotel. April 26, 2014
Rated 5.0 out of 5.0 by Great Breakfast Lisa and Louis are incredible - they make breakfast such a nice experience. I have stayed there a few times and they are always cheerful and helpful! The Holiday Inn is lucky to have them April 21, 2014
Rated 4.0 out of 5.0 by Breakfast staff The rooms were nice and the beds were comfy but I would come back to see Miss Lisa in the restaurant for breakfast. She was all smiles and made my day from the moment I walked in. April 21, 2014
Rated 4.0 out of 5.0 by Breakfast and staff keeps us coming back We visit Rochester at least once a year and Marketplace is our Holiday Inn of choice. The cook-to-order breakfast, staff (especially restaurant staff Lisa and Louis) and complementary shuttle service make this hotel stand out from the rest. We always look forward to coming back to Rochester and this hotel! April 16, 2014
Rated 5.0 out of 5.0 by Comfort I had a nice stay at this hotel. The beds were comfy, the breakfast was wonderful, the staff were very helpful and friendly. The only issue I had were the automatic room door sounds. In the morning at 7 am the doors starting slamming shut. It was like a herd was all checking out at the same time. If the door closed more quietly, that would make a perfect score for me. April 9, 2014
Rated 5.0 out of 5.0 by Great stay!!!! From the front desk staff to the room... everything was great!!! After just spending 6 of 7 nights at hotels traveling. It was the perfect end to it all. Thank you!!!!! April 9, 2014
Rated 4.0 out of 5.0 by thanks We would have appreciated a friendlier staff greeting from one of the young women when arriving. It does not need to be superficial but a friendly warmer demeanor would be better. Also when calling down to the front desk, being less annoyed sounding or more helpful ( we asked for wine glasses but they said our restaurant was closes which means you Cant access anything?) April 6, 2014
Rated 5.0 out of 5.0 by Great service and great food. I enjoy staying at the Holiday Inn Marketplace. The morning staff does an excellent job. I love Luis' eggs with mushrooms and cheese. The new dinner buffet offers a variety of delicious foods. I have been there many weeks now because of my work assignment. It is my home away from home in Rochester. April 1, 2014
Rated 5.0 out of 5.0 by First experience at this location This was one of the best hotel experiences lately for myself. I want to point out the breakfast team that works at this location. The dynamic trio was Lisa, Kim and Luis, I believe Kim was the one who served us and what a positive outlook she has on life. She made our day and gave us such a breath of fresh air on what is really important in life. Please make sure they get the recognition they deserve. March 30, 2014
Rated 2.0 out of 5.0 by I'll be back when the internet service is fixed. I stay at this inn on a regular basis due to the location, cleanliness and personnel, but on my last two visits the internet service in the room was not working. This time I spent a half hour on the phone with tech support to no avail. The girl at the front desk was of no help and wasn't the least bit interested in my problem. I travel to Rochester on business and I use the internet in the evening to wrap up my day, not for entertainment. I will likely return to this inn when the internet is repaired, meanwhile there are plenty of alternative choices. March 28, 2014
Rated 5.0 out of 5.0 by Staff was great I dont usually write hotel reviews but I felt it necessary as my family really enjoyed the staff at the hotel restaurant. The woman (Lisa) that ran the morning breakfast was absolutely fantastic. We stayed here for 3 nights for a hockey tournament and had a large group. My kids couldnt stop talking about Lisa and her outgoing personality. On top of that the food was great for a hotel free breakfast. The rooms were a little dated but hockey families dont get to picky about that. The location is also perfect. The BBQ restaurant next door was also very good and we were 1.5 miles form the rink. March 28, 2014
Rated 5.0 out of 5.0 by Good Experience Overall The staff was very friendly from the moment we got there until the moment we left. March 25, 2014
Rated 4.0 out of 5.0 by Winter Weekend Weekend stay for local basketball tournament. Front desk did not greet us as Priority Club Platinum members nor was our check-in paperwork ready to go? Breakfast buffet and omelet station was wonderful. Room was clean with recently upgraded bathroom and HDTV. March 19, 2014
Rated 3.0 out of 5.0 by Great Staff, outdated & dirty room I really enjoyed the staff here, but my room was dirty (clumps of long dark hair in bathroom) and I felt as-if I had been transported back to 1985! This room desperately needs updating/renovating. Also, I was given incorrect information about the dining times and because I had already made my plans based on this, I missed-out on breakfast. March 15, 2014
Rated 5.0 out of 5.0 by Amazing Breakfast Experience To be honest, it was over my expectations. The room was nice and clean and the service was excellent. What make's the difference was the breakfast experience. Simply outstanding!! I've been very impressed by Luis and Lisa service....Outstanding, Excellent and Refreshing!! They made my day!! I would go back for sure!! Every hotel must have great people like you!! Thanks, March 15, 2014
Rated 5.0 out of 5.0 by Outstanding We were in town for a family reunion and enjoyed a fabulous stay. Everything from the room to the staff was exceptional. There is definitely a strong focus on service in this hotel. The rooms were very comfortable and immaculately clean. We also enjoyed the large pool and the breakfast. I would recommend this property to anyone staying in the area. March 12, 2014
Rated 5.0 out of 5.0 by Wonderful This is a wonderful Holiday Inn. I would stay there again. The staff are so friendly. March 12, 2014
Rated 4.0 out of 5.0 by Dinner not so much, breakfast-excellent Our breakfast server,Lisa,and omelette chef Luis, made sure that our morning was off to a great start. February 28, 2014
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