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Rated 4.4 out of 5 by 439 reviewers.
Rated 5.0 out of 5.0 by Great stay and wonderful service. When arriving at the hotel the front desk attendant was wonderful. One of the best front desk people to converse with and she really was looking out for you on every little detail. The breakfast staff was also very good! Was very surprised to have such a good breakfast and service from the wait staff! August 28, 2015
Rated 5.0 out of 5.0 by Great Visit with the Kids We stayed here last week and were very satisfied. We discovered when we arrived that our suite had no bath with is a problem considering we have three small children. We contacted the front desk who immediately upgraded us to a jacuzzi suite and manager waived the additional cost the next day! We all loved the large pool and 2 TVs so kids could watch in the morning while parents slept in. The included breakfast exceeded our expectations; very elaborate with lots of options etc. Free Dvd rental, free wifi, free parking - what could be better. Highly recommend. August 27, 2015
Rated 5.0 out of 5.0 by Marketplace I stay here whenever I am able to. Staff are the best - they make you feel safe, accommodated, assisted in any way they can. Great property and even better service and caring staff. August 27, 2015
Rated 5.0 out of 5.0 by excellent stay My husband and I are retired and travel for pleasure. Our stay in Rochester was wonderful. The hotel staff was friendly and helpful. The room and general areas were very clean and comfortable. The Internet was wonderful, even when I used it on my device in our room. I would recommend this hotel. We have also stayed most recently in the Holiday Inn express in Costa Rica and also had a very good experience. August 25, 2015
Rated 5.0 out of 5.0 by Good Location Very clean room and grounds. Friendly staff. Good location. Easy access to shopping and highways August 25, 2015
Rated 4.0 out of 5.0 by Stained Rug Room was clean but rugs were stained and chairs a little worn - should probably be replaced. Breakfast food was terrible and dinner was even worse... these meals should be updated with better choices. August 24, 2015
Rated 5.0 out of 5.0 by Great Hotel Stay The stay at this Hiliday Inn was excellent. The staff were prompt, courteous, and worked very hard to provide great customer service. The hotel is very clean, neat, and modern. The rooms were clean and the bed was comfortable. We had breakfast and dinner at the hotel. The breakfast was a buffet style with a very good selection of items. All were freshly made and were very tasty. They offered a buffet style dinner twice per week and the food was more or less what you can expect from a buffet but it was tasty and a nice perk. The pool is a salt water pool which was very big and clean. We had a great time swimming in the pool and relaxing in the indoor pool room. The hotel is in between two shopping plazas and there is a huge mall and tons of shopping within a five minute drive. There are also many different restaurants within five to ten minutes frm the hotel, so you never have to dine at the same place twice, unless you want to. There were lots of attractions close by and downtown Rochester was only fifteen minutes away. Overall, we had a great expirience at this Hiliday Inn and we woudl recommend it to anyone planning atrip to Rochester. August 24, 2015
Rated 5.0 out of 5.0 by Quiet and clean, complimentary dinner a disappointment We were overall very satisfied with our room, as it was clean and quiet, especially at night. The complimentary dinner was rather disappointing and since we were offered only one complimentary drink (we thought per person), we were charged for our second without being told so in advance. The hotel is very well located with easy access to RIT, stores and downtown Rochester. August 23, 2015
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