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Rated 4.4 out of 5 by 394 reviewers.
Rated 5.0 out of 5.0 by My trip home Had a wonderful trip home to see family and friends. Our stay was wonderful and highly recommended as a home away from home! If I had to say one negative thing, it would be that there are not vents in the bathroom for the fog after showers. Other that that, everything was great and will stay there again and again! July 2, 2015
Rated 5.0 out of 5.0 by Great experience The hotel is very convenient to all area attractions. The staff is were very helpful and friendly. July 1, 2015
Rated 5.0 out of 5.0 by Excellent Value This particular Holiday Inn is an excellent value in all respets. Rooms and bathrooms were very clean, plenty of power outlets, great friendly staff and of course excellent complimentary brekfast. Large indoor hated swimming pool - actually can get some workout. Location of the hotel is excellent, surrounded by al familiar shopping places and restaurants. Easy access from higway. I highly recomend this hotel July 1, 2015
Rated 5.0 out of 5.0 by Would return in a heartbeat. My family and I stayed at Rochester-Marketplace Holiday Inn Hotel about two years ago and I was very happy to return. Staff at the front desk was extremely friendly and helpful, and I was even caught by surprise when a staff member in the hallway told us to "enjoy your night." Breakfast was fresh, although the eggs, bacon, and sausage were cold for us. Fruit, bagels, and juice were perfect. Dining room staff was also incredibly friendly and made us feel welcome. We did not use the pool or free DVD rental services, but we looked into both and were happy with what the hotel offered. I look forward to returning here in the near future. July 1, 2015
Rated 3.0 out of 5.0 by Not happy Paid cash, still charged my credit card, then debited a lesser amount. Phoned hotel, still waiting. A lot of excuses, no one taking responsibility June 28, 2015
Rated 5.0 out of 5.0 by KT Great service - super staff who really make you feel that you matter to them. Genuine, helpful, capable. Whether for business or personal trip this is the place to stay in Rochester NY. June 27, 2015
Rated 2.0 out of 5.0 by Not the greatest - wait staff were rude and uncooperative - air conditioner leaked -hallways were loud and disruptive -bathroom was not stacked with required necessities -breakfast was cold and not tasty -selective could have been better - ool area was too hot and untidy June 23, 2015
Rated 5.0 out of 5.0 by Great friendly staff; comfortable room. Stayed one night for a short visit to Rochester. Greeted by very very friendly and efficient staff member. Great room provided great rest after a long day. Breakfast staff very friendly and attentive. Will stay here next time in Rochester. June 22, 2015
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