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Rated 4.4 out of 5 by 390 reviewers.
Rated 3.0 out of 5.0 by Not happy Paid cash, still charged my credit card, then debited a lesser amount. Phoned hotel, still waiting. A lot of excuses, no one taking responsibility June 28, 2015
Rated 5.0 out of 5.0 by KT Great service - super staff who really make you feel that you matter to them. Genuine, helpful, capable. Whether for business or personal trip this is the place to stay in Rochester NY. June 27, 2015
Rated 2.0 out of 5.0 by Not the greatest - wait staff were rude and uncooperative - air conditioner leaked -hallways were loud and disruptive -bathroom was not stacked with required necessities -breakfast was cold and not tasty -selective could have been better - ool area was too hot and untidy June 23, 2015
Rated 5.0 out of 5.0 by Great friendly staff; comfortable room. Stayed one night for a short visit to Rochester. Greeted by very very friendly and efficient staff member. Great room provided great rest after a long day. Breakfast staff very friendly and attentive. Will stay here next time in Rochester. June 22, 2015
Rated 5.0 out of 5.0 by Enjoyable Stay We stayed overnight for an event in Rochester and our 38th Wedding Anniversary. The hotel is conveniently located The staff was courteous and friendly especially in the Marketplace Inn. Preston and the others made us feel comfortable and welcome. June 22, 2015
Rated 5.0 out of 5.0 by Great place to Stay Stayed a night while in Rochester on business. The staff was very friendly and helpful, the room was comfortable and quiet, and breakfast was great. June 22, 2015
Rated 4.0 out of 5.0 by letto comodo, personale gentilissimo, ottimi servizi comuni ottimi i pc per gli ospiti, internet velocissima, comodo centro commerciale vixino June 20, 2015
Rated 5.0 out of 5.0 by Overview Above average facility. Staff was a plus. Helpful to the max. Breakfast was fresh and good. Dinning room was clean and comfortable. Rooms and furnishings were clean and comfortable. June 17, 2015
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