Rated 4.4 out of 5 by 247
Rated 5.0 out of 5.0 by AudioFile No regrets!
We stayed at this Holiday Inn because of other reviews - we were not disappointed. Room was nicely furnished and clean, staff was pleasant and helpful, and breakfast was commendable. My son was staying at another hotel in Rochester where the room rate was three times as much - that facility had nothing on the Holiday Inn Marketplace. I hope we have a reason to stay there again - I highly recommend it!
December 11, 2013
Rated 5.0 out of 5.0 by Stevek55 Enjoyable
I really enjoyed my recent stay...from the breakfast recommendation by Luis to the exceptional hospitality by Lisa. Definitely look forward to my next visit!!!
December 10, 2013
Rated 5.0 out of 5.0 by veryhappy6789 Fan a bit loud, but very clean , and good food
As most say, great food and staff in morning, Will return to this hotel in the future
December 4, 2013
Rated 5.0 out of 5.0 by Hepster Great Staff, Great Value
As a platinum member of IHG I travel all the time. The Rochester Marketplace is one of the best of the best. From the welcome and recognition of the Staff the minute I arrive to the nightly managers reception there is never an issue. Martin the Manager who always remembers my name to the front desk staff, Samir et al and all of the staff are always so welcoming. The shuttle team is great, Lisa and Luis who always great you in the morning with a smile and hot cooked to order breakfast this place always makes the extra effort.
December 4, 2013
Rated 1.0 out of 5.0 by Betsy629 very bad experience
I got this room for my daught and her husband as a early Christmas present to have a night away for themselves. My daughter told me the jaccuzzi was dirty and had to have staff come and clean it, therer was a hole in the door to the closet, writing on the furniture, and at 11pm some hockey players went running down the hall banging on all the doors. The cost of the room didn't go with the conditons my daughter had to put up with. i looked up the Holiday Inn on line and it was rated so good and the room looked so nice but it wasn't like that at the Holliday Inn in Rochester-Marketplace. I would not go back again
December 3, 2013
Rated 5.0 out of 5.0 by Beel418 location
great location great breakfast great free dinner...
good price lots of places to walk to.
November 29, 2013
Rated 5.0 out of 5.0 by OCNRSQ99 First Time
This was my 1st time at HI Marketplace. The stay was business related as most trips are. The overall experience was so pleasurable, I'll make it my regular choice going forward.
Especially want to mention Luis & Lisa in the dining area during breakfast. Both employees should be recognized for their professionalism
November 26, 2013
Rated 5.0 out of 5.0 by George2013 A1
Staff at the restaurant, Lisa and Lewis, took great care of their customers.
November 25, 2013
Rated 5.0 out of 5.0 by Christid13 Beautiful hotel
I was so impressed with this hotel. My room was the nicest I've been in and all of the staff were extremely friendly and helpful. I will definitely stay there again and will recommend it to my friends.
November 23, 2013
Rated 5.0 out of 5.0 by JT74 The Server Lisa at Breakfast is Amazing
Breakfast every morning was the most enjoyable part of the stay at the hotel. Lisa's attentiveness to our group and my family was amazing. She really is a spectacular server and a great asset to have at the hotel. I would highly recommend this hotel all around for it's location and breakfast!!!
November 20, 2013
Rated 5.0 out of 5.0 by Agrium My stay
I enjoy my stay at the Rochester-Marketplace at the Holiday inn.
The staff is very nice and they really want to help you have a pleasent stay. I stay at alot of hotel's and I would say that this is one of the best one;s !!!! I would like to say Thank You to all of the Staff.... keep up the great job you guy's are doing !!!
November 19, 2013
Rated 5.0 out of 5.0 by buffalogm77 Great place to stay
This is probably my favorite Holiday Inn to stay at. Top notch service, staff is very friendly, morning breakfast team is fantastic and very helpful. Nice rooms with plenty of space.
November 18, 2013
Rated 5.0 out of 5.0 by Rdubewe Great experience!
Stayed for 2 nights on business. Great experience , terrific people!
Kyle and Preston at bar were incredibly friendly. Lisa and Luis at breakfast were outstanding. Luis' custom made omelets were the best I have had. I'll definitely be back.
November 17, 2013
Rated 4.0 out of 5.0 by Girly19 Stay before flying out of ROC
We stayed here prior to an morning flight out of ROC. Rooms were great, pool was large and clean (wish there was a hot tub). Breakfast was awesome. Lisa is an amazing waitress, we stayed here over 2 years ago for 1 night & she had remembered us. Her smile & personality are a great way to start our day. We used the shuttle to the airport & the driver was great. Overall great experience.
November 15, 2013
Rated 5.0 out of 5.0 by Buzzard252 Great place to stay in Rochester
We really enjoy staying at this location. The rooms are clean and nice. We really enjoy the free breakfast with a chef making Belgian waffles and eggs or omelets to order. The staff is friendly and efficient. The location is close to most of the places we need to be. We are repeat customers.
November 14, 2013
Rated 5.0 out of 5.0 by susietravels Great check-in service! Wonderful breakfast with Lisa and Luis
It was nice to have a suite! Unfortunately we did not arrive until after 1am..our heater made a lot of noise, but we did not have the heart to mention this so early in the morning. The breakfast in the morning was one of the best we have ever had! Luis was an awesome waffle and omelete maker and Lisa was so energetic and on the ball with the coffee! even the buffet guys kept up on the perfectly cooked bacon!!!!!!!!!!!!!!
November 14, 2013
Rated 5.0 out of 5.0 by Kristi8 Great Breakfast Experience
We went to see a hockey game and decided to make it an over night trip. The room was comfortable and the workout room had nice new equipment. The best part of the stay was breakfast with Lisa and Luis! Great food and great service! Would stay there again in a heartbeat!
November 10, 2013
Rated 4.0 out of 5.0 by MissNikki ~I'd stay again, sweet beans!
~Hotel was clean & comfortable. Beds were comfortable & bathroom was one of the nicer ones I've seen in "Holiday Inns". Spent the entire evening in the swim. We swam till we got kicked out. However, I wished there was a hot tub. The continental breakfast was wonderful. They had an actual chef making omlettes and waffles in front of you, long with a huge selection of breakfast items. I'd stay again!
November 7, 2013
Rated 5.0 out of 5.0 by Teenmom Family Weekend
We enjoy this hotel! We really like the extensive movie library and the omelet station at breakfast. Staff is very helpful and hotel is kept up nicely. Sticky Lips restaurant next door is really fun. I only miss the soft and hard labeling on the pillows.
November 4, 2013
Rated 5.0 out of 5.0 by wildzapper77 Good
Great place to stay. The rooms are out right the best thing!
November 2, 2013
Rated 5.0 out of 5.0 by College2015 Great hospitality and Clean
Stayed at this location 10/25-27/13. An excellent experience. I had stopped by the front desk with a couple of issues, they were taken care of immediately. The complementary breakfast was included with stay. The breakfast was good. They overed the usual, scrambled eggs, home fried potatoes, etc. They had a cook making omlettes to ones liking and fresh made waffles.
The room was very very clean. No unnecessary odors in the room or hallways.
The hotel is centrally located around shopping centers/mall. Plenty Restaurants to choose from. Not too far from the interstate highway.
I would highly recommend this hotel property.
October 30, 2013
Rated 2.0 out of 5.0 by straveler38 poor ventilation
The breakfast room had poor ventilation and the sausage and bacon smell was felt two levels up in the room.,not everybody would like to wake to the the smell of grease.
The staff in the breakfast buffet was very rude .
October 27, 2013
Rated 4.0 out of 5.0 by grandma815 Comfortable for 3 adults
Stayed in an accessible suite. Very disappointed that the toilet in the bathroom was not handicapped height which caused difficulty for my handicapped mother. Breakfast food and staff are excellent! Very noisy in the hallway at night. Sports teams were running around! Never received fresh towels for our 2nd night and didn't realize until showering the next day.
October 25, 2013
Rated 5.0 out of 5.0 by bcs1968 love this place
Excellent hotel. The value is exceptional. The staff is awesome.
And it is right next door to Sticky Lips where there are dozens of beers on tap and some of the best BBQ anywhere.
I always stay here when I'm in Rochester.
October 21, 2013
Rated 5.0 out of 5.0 by Leepo One of the best for the Holiday Inn US properties
Everything was fantastic and the morning breakfast staff were great. They were friendly, thorough and provided excellent service. This hotel will become our choice for waypoint for travels between Boston and Toronto...
October 18, 2013
Rated 1.0 out of 5.0 by citygirl1 Not what I was expecting....
This hotel was not what I was expecting. I have experienced Holiday Inn Hotels before, and they were fabulous. However, this was not a positive experience for me and my family. I choose hotels for the free breakfast, and the pool for my boys. The breakfast was fabulous (as was expected). The pool, unfortunately, was being painted, and was out of service for 3 days (to my knowledge). I was extremely disappointed the hotel did not notify me of this sooner. They can confirm my reservation; but they failed to mention the pool was "out of order". My boys were so very disappointed, not to mention BORED!!! I did mention this to the hotel staff, to no avail. I will not be staying at the Holiday Inn marketplace location anytime soon....
October 9, 2013
Rated 2.0 out of 5.0 by Jtracey Not very accomodating
My stay started with a fire evacuation, no mention of what exactly happened but was stuck standing outside in the cold for some time. My work took more time than I expected, I asked if I could add another day and was told they were booked. I sat in the Lobby and heard the clerk take a reservation for that day on the phone. I asked why they could not accomodate me? Just told me sorry we are booked, we can make a reservation at another hotel that did not give me rewards. The breakfast was fine, the evening appreciation hour was fine. Staff is very mediocore.
October 4, 2013
Rated 4.0 out of 5.0 by NorthernMom Great Place to Stay for Tournaments
We were down for my son's hockey tournament. The staff at the hotel were great and very patient with a group of 10 year olds.
Martin at the front desk was very helpful.
Breakfast in the morning was a treat with Lisa as our server and Luis at the omelette/waffle bar. Both were awesome!
October 2, 2013
Rated 5.0 out of 5.0 by Preds Great venue for hockey teams!
As organizer for the hockey team, I was very satisfied with all the help that I received from all the staff. The amenities were fabulous such as the courtyard, the large pool and the availability of a small backroom for the kids to play ministicks. The hot breakfast and it's staff were fabulous and the best part of our stay! A very special thank you to the very warm and friendly Lisa our waitress and Luis our omelette chef!
October 2, 2013
Rated 4.0 out of 5.0 by LoriA37 Great room for the price!!
Recently stayed at this location for a Critical Care Symposium at the University of Rochester. My fellow colleagues and I arrived on a Sunday evening prior to the symposium and were welcomed by friendly staff at the front desk. Our room was very clean and comfortable. We were very pleased with the facility. Sadly, our symposium began at 0700 so we rushed out before the complimentary breakfast was open. Next time we will definitely stay at this hotel and hopefully take time for a hot breakfast too!
September 30, 2013