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Rated 4.4 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by great place, great people I have now stayed at this hotel over 9 different times this year and I could honestly say, t have not experience any difference in the quality or availability of services I have received. ( Its always been above expectations) I wish IHG would take lessons from the management of this franchise to show the other HI and HI express hotels how to treat their quest and not just "Talk the Talk" Job Well Done HI and Thank You August 7, 2013
Rated 5.0 out of 5.0 by excellent everything was great. the staff were nice and courteous. August 7, 2013
Rated 5.0 out of 5.0 by Fantastic hotel and staff Upon checking in I was upgraded to a suite, very nice. This hotel has all the extras. For a Holiday Inn Express to offer you not only a free breakfast but also a free dinner just does not happen, but at this one it does. The hotel and rooms a so clean and the staff treat you like royalty. What a great place to stay. Lisa who handles the breakfast in the morning is wonderful. Talk about someone who likes her job and really, really, cares about the guest, that is Lisa. Thanks for a very special stay. August 5, 2013
Rated 4.0 out of 5.0 by Rochester Stay The Hotel is clean and bright, the rooms are clean and inviting. My only negative was that the airconditioner in my room was excessivly loud, making it difficut to rest.. August 5, 2013
Rated 5.0 out of 5.0 by Hotel and Staff were great! I am a Platinum Priority member and was very pleased in their upgrade to a suite. While I didn't like the first, very spacious suite, the staff was diligent in finding something comparable. After a long journey, that was greatly appreciated. Lisa, the hostess for breakfast, was phenomenal. She was very informative, accommodating and friendly. The Chef was excellent in his culinary skills. I would definitely recommend this hotel. August 5, 2013
Rated 4.0 out of 5.0 by Nice hotel with wonderful staff! The king suite room was very spacious with a very nice, updated bathroom. The staff at breakfast were very friendly and nice. August 2, 2013
Rated 4.0 out of 5.0 by Continental Breakfast The breakfast was great and the staff that helped you to your table were awesome.It was worth leaving a tip. July 30, 2013
Rated 5.0 out of 5.0 by College Visit We traveled from Long Island, NY to visit area colleges. Perfect location for RIT and a short ride to Geneseo. Our room was on first floor and I was worried it might be noisy but, it was quiet, clean, cool & very comfortable bedding. The breakfast was the best buffet I have ever had fresh fruit, cereal, yogurt bagels, danish, bacon, sausage, home fries, but the extra special feature that sets it apart fromy any other buffet was a chef to prepare omlettes, eggs and waffles for you; and Ms. Lisa who greeted, sat and treated you like you were a guest in her own home. Lisa greeted you each morning with a genuine smile & made everyone feel special. We had 2 teenagers with us but, I took notice of the way she helped out with family's traveling with small children, she was amazing. Hotel is in the an area where you can walk to restaurants & stores and Wegman's, a grocery store that was quite impressive, wish we had them on Long Island. Would definitely stay at Marketplace again and highly recommend it. July 29, 2013
Rated 5.0 out of 5.0 by great breakfast and great value Where else can you get an omlettete or any eggs made to order along with homemade waffles?? Cereal, danish fruit and bacon, and links, and yogurt. Hope I did not leave anything out. All this is included in the price of the room. A great value. The indoor pool was very noisy. That is because it was a very hot day and everyone was enjoying themselves. July 26, 2013
Rated 4.0 out of 5.0 by Comfortable beds and convenient location Visited with my husband and son while looking at local Universities. We arrived late and Front desk reception was busy but gracious and efficient. The room was clean and attractive, the beds very comfortable, and all the equipment worked properly. There was a ceiling leak problem in the bathroom that had been repaired, but not painted I think, but otherwise very attractive. The business center was convenient for finding local places to eat and directions for local attractions. The location is convenient to everything pretty much but you need to drive everywhere. Definitely good for families or business travelers. July 26, 2013
Rated 5.0 out of 5.0 by Wonderful Experience! Selected this hotel during a college visit to U of Rochester. It was a little over 3 miles away and easy to get to from the hotel. The room was clean and very comfortable, with a good sized TV and bathroom. Even though the room faced the street, we didn't hear any street noise. We walked around the hotel and checked out the pool and gym -- which were both surprisingly large. There was a nice outdoor courtyard space next to the pool. The breakfast was fabulous!!! Luis makes a great omelet (not kidding, perfectly cooked) and the hostess was very attentive. No need to go anyplace else for breakfast! Check out Sticky Lips next door for lunch/dinner... delicious BBQ and ribs. Yum!! We will definitely choose this hotel again. July 25, 2013
Rated 4.0 out of 5.0 by Great Breakfast! The hotel itself is average and a bit dated. However, it is clean, quiet and well managed. The high point is the breakfast restaurant which is outstanding. It is very well run demonstrated by the excellent and friendly service. Featuring eggs and waffles cooked to order by an outstanding chef, this is the best meal I have had at a Holiday Inn and it matches the best available at top end IC Hotels. Highly Recommended! July 23, 2013
Rated 5.0 out of 5.0 by Great business stay Stayed for two 4-day periods. Hallways were a bit plain, but the rooms and bathrooms were very nice and clean. Manager's special on certain weeknights - 2 drinks and dinner buffet. Breakfast was good with a good choice of cold foods plus chef made omelets/waffles. Lisa and Luis were an up-beat breakfast team. Restaurants within walking distance. July 23, 2013
Rated 5.0 out of 5.0 by Over the Top - Wow ! I was so pleased to stay at this hotel. The service was exceptional. Front desk went out of their way to assist with our large group with several requests. Breakfast was included but who knew that Lisa and Luis would absolutely make our day ! Fantastic service. I had 22 rooms booked and everyone was raving about the hotel, the food and especially the service. We will definitely stay here again. July 22, 2013
Rated 5.0 out of 5.0 by great room, breakfast buffet great, dinner buffet not so good Had a great room, quiet, very comfortable, great breakfast buffet but the dinner buffet not so much, but they were very busy when I was there and maybe that was the problem, messy, ran out of things and cold but other than that a great stay. Also a great courtyard and pool July 18, 2013
Rated 4.0 out of 5.0 by Rochester - Market Place This is an excellent location with easy access to the highway, lots of eating and shopping place in walking distance. July 15, 2013
Rated 5.0 out of 5.0 by Great room and the food and service is outstanding A special thanks to the morning breakfast staff. They got my day off to a great start. Our room was wonderful and the cleaning staff was excellent. The location in the Market Square area made finding a good place to eat easy. Great location and a good overnight stop. I will be back, soon. July 14, 2013
Rated 5.0 out of 5.0 by An Amazing Hotel! We totally loved this hotel. We have stayed in other Holiday Inn places before but we never had such a positive experience as this one. We followed a hotel package rate which included 4 tickets to the Strong Museum, 4 dinner buffet and 4 breakfast buffet plus 2 alcoholic drinks. Fantastic deal!!! The kids loved the pool! Thanks for a great stay, will plan on making this annual summer trip from Canada! July 9, 2013
Rated 4.0 out of 5.0 by Great hotel, great location We really enjoyed our stay. The room and common areas were clean. The free breakfast was a great bonus for us and our family. It was close to great shopping and the Museum of Play. Pool and courtyard were really nice. July 8, 2013
Rated 5.0 out of 5.0 by Excellent Stay I spent a week there for business. The facilities were excellent with a pool, lounge and breakfast dining area. The breakfast buffet had a wide variety of breakfast items along with an omelet station. The lounge, lobby and pool were clean and inviting. There are several restaurants in the area well within walking distance. I would definitely recommend it and would stay there again if I was in the area. July 4, 2013
Rated 5.0 out of 5.0 by Best ever. Our family has stayed at multiple hotels with our 2 girls basketball, volleyball, soccer and lacrosse teams. This was by far the best hotel we have stayed at. I don't usually give reviews but this one warrants one. Rooms, clean, spacious. Pool, decent size. Courtyard, awesome. Amenities close by. Staff, incredibly helpful and went over and above for our group. Excellent breakfast. June 28, 2013
Rated 4.0 out of 5.0 by Weekend get away!!!!! Would like to start off by saying it would be a good idea to train your front desk staff to get an idea about directions and locations of some of the area restaurants.... With that said we were very happy with our suite, it was very quiet and comfortable .I just have to say that your breakfast staff was TOP NOTCH!!!!!!!!!! Food was good and service even better!!!!! Kudos to them... June 16, 2013
Rated 4.0 out of 5.0 by Nice place to stay If you are on business (or a family) in the area, this is a nice place to stay - plenty around it to do, shopping & many restaurants are very nearby (most walking distance). A good mid-level hotel - suites are nice for families or those with business to take care of. On the Holiday Inn line, I'd rate it an 8. You can see the 'old trappings' of the layout but it has been nicely updated #thanks IHG#. Very close to the airport #< 6 miles# - service is great. Full breakfast in the morning, dinner #with soup & salad# evenings #M-F# - well worth the stay. Been here two weeks and here for another 4. June 10, 2013
Rated 5.0 out of 5.0 by Excellent Hotel! The only con is no fan in the bathroom, other than that, the breakfast was great, room was clean and comfortable, and I also enjoyed the indoor pool. I was given a priority club bag at check-in and the breakfast staff and very helpful and friendly. Thank you for a great stay! If I ever get back to Rochester, I will definitely stay again. June 8, 2013
Rated 5.0 out of 5.0 by Keep her We come to Rochester every year and usually stay at a hotel down from the Holiday Inn. This year we decided to stay with you and are very glad we did. On or 1st morning we went down for the complimentary breakfast and met Lisa. Upon entering she was very accommodating and welcoming. Through our breakfast she was very cheerful to all that entered. She was there whenever we needed a refill of coffee, an extra napkin, whatever. Sometimes I think she knew what we needed before we knew we needed it.She had everyone who entered the restaurant in good cheer and spirit. Please keep this lady she MAKES your hotel. She is very welcoming and we will definitely be back to stay and have breakfast again. The food was great but Lisa MADE it an experience. A great experience. June 8, 2013
Rated 5.0 out of 5.0 by Soccer tournament weekend With the Hotel full and massive amount of soccer players running through the hallways it was a fantastic time for the kids and always was fully quiet before 10:30pm The best of both worlds. Well done staff !!!! June 7, 2013
Rated 5.0 out of 5.0 by large room and great comfort level. The size of the room was a nice surprise. Having the indication of what the firmness of the pillows was a nice touch. We enjoyed the breakfast in the morning and the staff were very friendly. Will stay again. May 25, 2013
Rated 5.0 out of 5.0 by Great hotel in rochester Great staff - from the front desk to Lisa and Luis at breakfast and the dinner buffet staff at night. We would go up for college events for my daughter and this is the only hotel to serve you a personal omelet and my favorite waffle. We would always reserve the king suite for the extra room and pillows. May 24, 2013
Rated 3.0 out of 5.0 by Had high hopes We checked in a little after 1am and the we were greeted so well by Ron at the front desk. We have stayed at several Holiday Inns so we were excited for our lay over stay. We have 2 young kids. After checking in we walked to our room and noticed blood on the floor until we got to the carpeted area. After settling the kids and bringing up our luggage the time was now 2am. At 3:15 am we were woken up by the fire alarm. It was so loud! We checked it out and discovered that there was no fire so we went back to our room. We found out that there were people smoking close to the fire detector and that's what set it off. In the morning, we asked if we could get some sort of discount seeing as it wasn't our fault for setting the alarm off and we were told no. A voucher of some sort would've been nice since we all slept so poorly. The food was good and so was the service of the server/waitress. May 24, 2013
Rated 5.0 out of 5.0 by Great place to stay Everything was nice, the room was clean, and the people friendly. No problems with the heater making loud noises, like I read on some of the other comments. The only reason I didn't give "room and comfort" a 5, is because the bathroom didn't have a fan. After three showers, the room was hot and steamy! April 20, 2013
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