Rated 3.9 out of 5 by 278
Rated 5.0 out of 5.0 by Chaz54 Comfortable Stay
Enjoyed the stay and especially the attentive staff. I would recommend it to anyone staying downtown Rochester.
February 25, 2015
Rated 1.0 out of 5.0 by Matt2015* Poor customer service
My wife and I didn't have any issues with the room or hotel until the day we checked out. My wife left her dress hanging on the hook of the bathroom door so we didn't see it when doing our customary "double check" of the room and bathroom before checking out. I called the hotel a couple of hours after we checked out as soon as my wife realized she left her dress and was told I needed to speak with housekeeping staff. I got an answering machine and left a message. We didn't get a call back until 2 days later (despite me calling several times) and were told no dress was found. My wife went back to the hotel 3 days later and they told her nothing was found but housekeeping staff was "searching every room" for it. This is interesting as we told staff the exact location and description of the dress. Needless to say we would not stay here again. My wife would have her dress if the situation was taken care of the day we checked out. If you stay here, don't forget anything and triple check your room before checking out.
February 24, 2015
Rated 3.0 out of 5.0 by MaryBee7 Frequent Hoteler
Fair for the price. Parking is a real issue in the city owned connected ramp. Parking is not reimbursed and runs at least $13.50 per nite. Room service is limited and comes with plastic flatware and paper cups.
February 22, 2015
Rated 5.0 out of 5.0 by Frank 26 Comfortable beds and great service
Room was comfortable, good service, pleasant
February 22, 2015
Rated 5.0 out of 5.0 by Teddymack Poor meals
Everything about the hotel was fine but I was not pleased with the meals I had. There was plenty on the plate but the flavors were not what I would expect. I had a dinner meal with a wild rice medley as an accompaniment which I didn't know when I ordered the meal. I also ordered Wild Rice soup which was this same medley but with a tasteless soup base added, pretty poor.
February 21, 2015
Rated 4.0 out of 5.0 by evltwnn Great hotel
Great hotel. We didnt get to use it, but the pool was large and many people were using it and a load of parents were all having a good time at the many tables surrounding the pool. Didnt like having to pay 10 dollars to park. Which would have been more had we spent more time at the hotel and not at the tournament. Otherwise it was very nice. We walked on pretty much every floor exploring and it was very clean and in good shape.
February 19, 2015
Rated 5.0 out of 5.0 by Grandma82 Easy access to Mayo Clinic
Have used this facility many times in last year. Generally very happy with facility, however,this time the bathroom had not been property cleaned and needed some maintenance. Easy to get reservations and very accommodating when needing to extend stay.
February 18, 2015
Rated 5.0 out of 5.0 by KimGuz mayo visit
Relaxing and comfortable stay. Friendly staff. Nice restaurant.
February 17, 2015