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Rated 3.9 out of 5 by 281 reviewers.
Rated 1.0 out of 5.0 by Review Not good. Used to be a nice place to go for Mayo visits, but we'll stay elsewhere next time. February 27, 2015
Rated 3.0 out of 5.0 by decent room but ancillary services lacking Check in was troublesome because it was difficult to figure out where to park. Once that was addressed, checkin staff talkingrealfast told me where I could park and provided confusing details regarding parking fees. Parked without incident and went to the gym. Carpet not vacuumed in a long time. Elliptical trainer had some kind of crust in the tracks that caused machine to creak loudly. Half consumed glasses of water near the towels. Fitness centre a dismal experience. Room was fine, other than the power strip suspended between the TV and the desk because cords were too short. Did not make me feel safe. Breakfast restaurant was fine if you like eggs but waitstaff missed details repeatedly. February 27, 2015
Rated 5.0 out of 5.0 by Convenient to Mayo Clinic This hotel is great and convenient to anyone staying because they are a patient at the Mayo Clinic. I can walk to my appts through the Skywalk system and dont even have to put on a coat! February 26, 2015
Rated 5.0 out of 5.0 by Comfortable Stay Enjoyed the stay and especially the attentive staff. I would recommend it to anyone staying downtown Rochester. February 25, 2015
Rated 1.0 out of 5.0 by Poor customer service My wife and I didn't have any issues with the room or hotel until the day we checked out. My wife left her dress hanging on the hook of the bathroom door so we didn't see it when doing our customary "double check" of the room and bathroom before checking out. I called the hotel a couple of hours after we checked out as soon as my wife realized she left her dress and was told I needed to speak with housekeeping staff. I got an answering machine and left a message. We didn't get a call back until 2 days later (despite me calling several times) and were told no dress was found. My wife went back to the hotel 3 days later and they told her nothing was found but housekeeping staff was "searching every room" for it. This is interesting as we told staff the exact location and description of the dress. Needless to say we would not stay here again. My wife would have her dress if the situation was taken care of the day we checked out. If you stay here, don't forget anything and triple check your room before checking out. February 24, 2015
Rated 3.0 out of 5.0 by Frequent Hoteler Fair for the price. Parking is a real issue in the city owned connected ramp. Parking is not reimbursed and runs at least $13.50 per nite. Room service is limited and comes with plastic flatware and paper cups. February 22, 2015
Rated 5.0 out of 5.0 by Comfortable beds and great service Room was comfortable, good service, pleasant atmosphere. February 22, 2015
Rated 5.0 out of 5.0 by Poor meals Everything about the hotel was fine but I was not pleased with the meals I had. There was plenty on the plate but the flavors were not what I would expect. I had a dinner meal with a wild rice medley as an accompaniment which I didn't know when I ordered the meal. I also ordered Wild Rice soup which was this same medley but with a tasteless soup base added, pretty poor. February 21, 2015
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