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Rated 4.3 out of 5 by 84 reviewers.
Rated 4.0 out of 5.0 by Comfortable stay I would say the thing that made this particular Hiexpress stand out from the others was the complimentary breakfast which was provided by the hotel's new restaurant. The ordered food was par but the breakfast was excellent compared to the usual continental breakfast's provided by hotels. However, the elevator rides were a little rickety and if you're looking to swim or workout then this wouldn't be the place to stay. It also had a great atmosphere with recorded and sometimes live music being played. January 16, 2014
Rated 5.0 out of 5.0 by Home away from home This is my home base when I am not at my office or home office. Restaurant is great feature. January 13, 2014
Rated 3.0 out of 5.0 by Getting old already I know this is a relatively new hotel, but already showing signs of age. Walls marked up and carpets showing wear. The real issue with the hotel is their lack of recognition of IHG Platinum members. Most IHG hotels thank you and offer something like a free bottle of water, room upgrade, or free breakfast. The only thing I got at check-in was a verbal comment that the hotel no longer offers free breakfast to Platinum members. Too bad. No free water or room upgrade. When I went to breakfast the next morning, the waitress asked if I had a free breakfast coupon. I thought that was a little strange. Time to look for another hotel when I'm in the area. January 13, 2014
Rated 5.0 out of 5.0 by My FAV Place to Stay! As a hospitality professional I've become extremely particular about where I choose to stay on personal travel. The HI-Rock Hill is, by far, one of my FAVORITE places to stay. From the guest service team to housekeeping... even the restaurant staff... I've never been let down. I'll keep coming back as long as they'll have me!!! Many thanks Ashley, Rhandi, Cele, Alex, and the Singh family. January 6, 2014
Rated 5.0 out of 5.0 Beautiful stay and the staff was excellent. It was a great place to stay and the breakfast buffet was great. Plenty of shopping and other things to do near by for family and hubby. January 2, 2014
Rated 5.0 out of 5.0 by Wonderful accommodations and restaurant! We stopped here on Christmas day evening and could not have been more delighted to find not only a welcoming, clean, comfortable room, but also a gourmet dining room, which was open for Christmas dinner. After driving all day, we were tired and hungry; few restaurants were open, but Kem's was, and it was a delightful experience with an excellent waiter/bartender who took good care of us. Thanks to Aubrey, our waiter, we had a very enjoyable Christmas dinner and great old fashioneds. December 30, 2013
Rated 5.0 out of 5.0 by Bed The bed was very comfortable but the pillows were to big and soft. So, I used mine and then left it in the room. It took five days to find it but I'm in the process of getting it back. December 23, 2013
Rated 5.0 out of 5.0 by rock hill job this is my first choice in hotels when i work in the area. the rooms are great, and the room service menu from Kem's is great. December 20, 2013
Rated 5.0 out of 5.0 by Very nice hotel. I was very pleased with the cleanliness, newness, and service during my stay in Rock Hill. The breakfast buffet was very nice, a cut above your typical free hotel breakfast, yet it was free with coupons with my room deal. The room was quiet and comfortable. The bed was a bit firm for my liking, but I still slept well. I will definitely stay here again on any return trip to the area. December 18, 2013
Rated 5.0 out of 5.0 by My Stay This appears to be a newer property. Or at least in my estimation. I cannot say enough about Holiday Inn. The quality and the comfort. I have been a member since 1987. One thing though. The restaurant on the property was very high. I found that I could go out and get more food at a far better price, I went to a steakhouse instead. For breakfast a breakfast bar was around $13.00. Too high^. You can go to a buffet for far less than this. If you wanted to order just a regular breakfast from the menu it too was over the top. Sorry but I went out and got more food for less money. Yes the convenience of eating at the hotel is one of the attractions via or verses going out into town. But for me I do look at prices and the prices that were at the restaurant at this property turned me away quickly. Thanks. December 13, 2013
Rated 1.0 out of 5.0 by BAD SERVICE! I would not recommend this hotel,due to the rude and un-helpful front desk staff at night.The rooms were not clean and the carpets in the hall looked very disgusting.very expensive rates for such poor services. It was very uncomfortable to sleep, you could hear through the walls. I would recommend the Holiday Inn EXPRESS; but not the regular Holiday Inn... December 2, 2013
Rated 2.0 out of 5.0 by Very Disappointed! We have stayed at this hotel before. We stay here every time we visit our son. However, I do believe we will be back! We were given such poor information and assistance. We have tried to call the manager for 2 days and have not been able to reach him. We booked the room for 2 nights (Nov. 27 & 28). When we found out that we could only stay one night (Nov. 27). I called the hotel to cancel one night and was told that would be ok. When we arrived on Wednesday, November 27th, I again explained that we would only be staying one night. One of the hotel clerks asked the other what to do and was told that when we check out, the cancelled night would be credited. The next day when we checked out we were told that the cancelled night was nonrefundable ( a different hotel clerk). We explained that we would told the night would be credited. She said she could not do it and that we needed to speak to the manager who was not there. We returned home and have not been able to speak to the manager. December 1, 2013
Rated 5.0 out of 5.0 by Love Ken's I enjoy room service each time I stay. It makes my trip! November 30, 2013
Rated 5.0 out of 5.0 by Great place to stay. This location is easy to find right off the Interstate. The rooms are beautiful and the staff is very friendly. There is also plenty of shopping and places to eat surrounding the hotel. November 8, 2013
Rated 5.0 out of 5.0 by Great week in hotel This hotel was very nice, looked brand new! Guest service was very friendly. I would recommend this hotel because my stay was enjoyable. November 6, 2013
Rated 5.0 out of 5.0 by Frequent Visitor I work from my PA home for a firm located in Rock Hill so I am in and out of this hotel, as well as other HI's from Maine to Alabama, and this is my favorite HI without a doubt. The staff from reception to Aubrey in the lounge set a standard from which to judge all others. They really take care of the business travellers with a nice hospitality session in the lounge during the week and when I do stay in and eat, I am never disappointed. For those of you that travel for work, you know how important it is for a hotel to be a nice place to kick back at the end of a stressful day. If your looking for a downtown city type of hotel hopping with action and noise, this isnt it. This place is peaceful being located at the end of a dead end road behind a retail area. If your lucky, you will catch the talented guitar player/vocalist that is in the lounge from time to time. His gift of music is a bonus on top of the already indulgent experience. All I can say is to the management is keep up the great work and please dont change a thing. If you want a relaxing hotel, this is your place. November 6, 2013
Rated 4.0 out of 5.0 by robert1979 this hotel was okay. the room was typical nothing too fancy or roomy but okay. the hotel was clean. the breakfast in the morning was okay. would have like to seen more staff because the food kept running out because the hotel was full. I never got coffee or greeted by servers and they never asked what we wanted to drink or cleared our table. We had to flag them down to request things. October 31, 2013
Rated 2.0 out of 5.0 by internet doesnt work 3 out of the 5 days i was there the internet did not work. i called the lobby and they told me it was my fault. they gave me the number for tech support, and tech support said it was the hotel. i know for sure it was the hotel and not my devices becuase all of my co-workers had the same issues. then the staff acted like i was the only person in the hotel complaining. so unprofessional. October 14, 2013
Rated 5.0 out of 5.0 by Good Accommodations Good accommodation, but breakfast buffet wasn't as up to expectation - limited items. Some concern about security - truck cruising parking lot with widows down and audio blaring. October 10, 2013
Rated 5.0 out of 5.0 by Very clean. All aspects of the property were clean. The staff was friendly and helpful. October 10, 2013
Rated 5.0 out of 5.0 by First Impression is Everlasting On arriving at this location and entering the building, I was impressed by the decor in the lubby, but it was even more impressive when I got to the room. The contemporary style furnitures and layout of the room was just relaxing. The place smelled good and looked wonderful.....kudos. I will truly recommend anyone of my coworkers, friends, or family member to stay at this hotel when in that area. October 4, 2013
Rated 4.0 out of 5.0 by nice hotel but hard pillows The hotel was great--up to Holiday Inn Express standards but we did have a problem with the small, hard, square pillows. They would probably be fine for a back sleeper (if you didn't feel like you would fall off) but for me, as a side-sleeper--I didn't have a good night sleep and woke up with a very stiff neck. September 30, 2013
Rated 5.0 out of 5.0 by Great Hotel I stay at Holiday Inn's about 1,000 nights so far at properties all over. This hotel was awesome. I will stay here when ever my job takes me within 30 miles of it. September 24, 2013
Rated 4.0 out of 5.0 by On our way south Beautiful facility, comfortable and spacious rooms...the only "negative" was that it did not have the usual free Holiday Inn Express breakfast. It had a restaurant which did serve the usual excellent variety of HIEx breakfast foods, but you had to pay for it. ..nice place, tho', would highly recommend it to anyone. September 21, 2013
Rated 5.0 out of 5.0 by Awesome Experience! We had a wonderful time. Everything was what we expected from Holiday Inn. We especially enjoyed our breakfast. The food was delicious and the servers were extremely accommodating and courteous. September 5, 2013
Rated 5.0 out of 5.0 by Nice Hotel Nice hotel for the money. Loved the bartender and the atmosphere. August 21, 2013
Rated 5.0 out of 5.0 Very nice hotel Nice modern hotel. Staff real friendly and helpful . Would defiantly stay again. August 20, 2013
Rated 5.0 out of 5.0 by Excellent Staff, and Great Rooms The hotel is a sparkling gem, squeaky clean inside and out. The staff is knowledgeable and helpful in every way. They are very friendly, respectful, and courteous. The rooms are nice and comfortable, and spotless. I recommend to all who are considering staying in the Rock Hill SC area to consider this their place to stay. August 19, 2013
Rated 5.0 out of 5.0 by Great place to stop! This was a great place to spend the night after a long day of driving. The rooms were very clean and the staff was very nice. This hotel is on a great exit that has everything you might need while traveling. August 17, 2013
Rated 5.0 out of 5.0 by Best room ever! looked like a brand new hotel. Rooms were firsr rate and hotel was very quiet. Bed was supper. could not have been better August 17, 2013
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