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Rated 4.3 out of 5 by 163 reviewers.
Rated 2.0 out of 5.0 by Very Disappointed! We have stayed at this hotel before. We stay here every time we visit our son. However, I do believe we will be back! We were given such poor information and assistance. We have tried to call the manager for 2 days and have not been able to reach him. We booked the room for 2 nights (Nov. 27 & 28). When we found out that we could only stay one night (Nov. 27). I called the hotel to cancel one night and was told that would be ok. When we arrived on Wednesday, November 27th, I again explained that we would only be staying one night. One of the hotel clerks asked the other what to do and was told that when we check out, the cancelled night would be credited. The next day when we checked out we were told that the cancelled night was nonrefundable ( a different hotel clerk). We explained that we would told the night would be credited. She said she could not do it and that we needed to speak to the manager who was not there. We returned home and have not been able to speak to the manager. December 1, 2013
Rated 5.0 out of 5.0 by Love Ken's I enjoy room service each time I stay. It makes my trip! November 30, 2013
Rated 5.0 out of 5.0 by Great place to stay. This location is easy to find right off the Interstate. The rooms are beautiful and the staff is very friendly. There is also plenty of shopping and places to eat surrounding the hotel. November 8, 2013
Rated 5.0 out of 5.0 by Great week in hotel This hotel was very nice, looked brand new! Guest service was very friendly. I would recommend this hotel because my stay was enjoyable. November 6, 2013
Rated 5.0 out of 5.0 by Frequent Visitor I work from my PA home for a firm located in Rock Hill so I am in and out of this hotel, as well as other HI's from Maine to Alabama, and this is my favorite HI without a doubt. The staff from reception to Aubrey in the lounge set a standard from which to judge all others. They really take care of the business travellers with a nice hospitality session in the lounge during the week and when I do stay in and eat, I am never disappointed. For those of you that travel for work, you know how important it is for a hotel to be a nice place to kick back at the end of a stressful day. If your looking for a downtown city type of hotel hopping with action and noise, this isnt it. This place is peaceful being located at the end of a dead end road behind a retail area. If your lucky, you will catch the talented guitar player/vocalist that is in the lounge from time to time. His gift of music is a bonus on top of the already indulgent experience. All I can say is to the management is keep up the great work and please dont change a thing. If you want a relaxing hotel, this is your place. November 6, 2013
Rated 4.0 out of 5.0 by robert1979 this hotel was okay. the room was typical nothing too fancy or roomy but okay. the hotel was clean. the breakfast in the morning was okay. would have like to seen more staff because the food kept running out because the hotel was full. I never got coffee or greeted by servers and they never asked what we wanted to drink or cleared our table. We had to flag them down to request things. October 31, 2013
Rated 2.0 out of 5.0 by internet doesnt work 3 out of the 5 days i was there the internet did not work. i called the lobby and they told me it was my fault. they gave me the number for tech support, and tech support said it was the hotel. i know for sure it was the hotel and not my devices becuase all of my co-workers had the same issues. then the staff acted like i was the only person in the hotel complaining. so unprofessional. October 14, 2013
Rated 5.0 out of 5.0 by Good Accommodations Good accommodation, but breakfast buffet wasn't as up to expectation - limited items. Some concern about security - truck cruising parking lot with widows down and audio blaring. October 10, 2013
Rated 5.0 out of 5.0 by Very clean. All aspects of the property were clean. The staff was friendly and helpful. October 10, 2013
Rated 5.0 out of 5.0 by First Impression is Everlasting On arriving at this location and entering the building, I was impressed by the decor in the lubby, but it was even more impressive when I got to the room. The contemporary style furnitures and layout of the room was just relaxing. The place smelled good and looked wonderful.....kudos. I will truly recommend anyone of my coworkers, friends, or family member to stay at this hotel when in that area. October 4, 2013
Rated 4.0 out of 5.0 by nice hotel but hard pillows The hotel was great--up to Holiday Inn Express standards but we did have a problem with the small, hard, square pillows. They would probably be fine for a back sleeper (if you didn't feel like you would fall off) but for me, as a side-sleeper--I didn't have a good night sleep and woke up with a very stiff neck. September 30, 2013
Rated 5.0 out of 5.0 by Great Hotel I stay at Holiday Inn's about 1,000 nights so far at properties all over. This hotel was awesome. I will stay here when ever my job takes me within 30 miles of it. September 24, 2013
Rated 4.0 out of 5.0 by On our way south Beautiful facility, comfortable and spacious rooms...the only "negative" was that it did not have the usual free Holiday Inn Express breakfast. It had a restaurant which did serve the usual excellent variety of HIEx breakfast foods, but you had to pay for it. ..nice place, tho', would highly recommend it to anyone. September 21, 2013
Rated 5.0 out of 5.0 by Awesome Experience! We had a wonderful time. Everything was what we expected from Holiday Inn. We especially enjoyed our breakfast. The food was delicious and the servers were extremely accommodating and courteous. September 5, 2013
Rated 5.0 out of 5.0 by Nice Hotel Nice hotel for the money. Loved the bartender and the atmosphere. August 21, 2013
Rated 5.0 out of 5.0 by Very nice hotel Nice modern hotel. Staff real friendly and helpful . Would defiantly stay again. August 20, 2013
Rated 5.0 out of 5.0 by Excellent Staff, and Great Rooms The hotel is a sparkling gem, squeaky clean inside and out. The staff is knowledgeable and helpful in every way. They are very friendly, respectful, and courteous. The rooms are nice and comfortable, and spotless. I recommend to all who are considering staying in the Rock Hill SC area to consider this their place to stay. August 19, 2013
Rated 5.0 out of 5.0 by Great place to stop! This was a great place to spend the night after a long day of driving. The rooms were very clean and the staff was very nice. This hotel is on a great exit that has everything you might need while traveling. August 17, 2013
Rated 5.0 out of 5.0 by Best room ever! looked like a brand new hotel. Rooms were firsr rate and hotel was very quiet. Bed was supper. could not have been better August 17, 2013
Rated 4.0 out of 5.0 by Inconsistent Staff This was my 5th time at this hotel and the front desk staff has been inconsistent, from very attentive and professional to down right rude. Restaurant is ridiculously overpriced. August 12, 2013
Rated 5.0 out of 5.0 by Great night sleep We stay at holiday inn a lot and this is one of my favorites. We will be back again! August 9, 2013
Rated 5.0 out of 5.0 by Great stay Got in very late and very tired we were placed in our room very fast we sleep in the next day the halls were very quiet. And when we needed another night the staff fixed us up right away. Great Hotel August 8, 2013
Rated 5.0 out of 5.0 by Rock Hill Rocks Excellent staff and facility. Enjoyed the stay and definitely would stay there again when back in town. June 30, 2013
Rated 2.0 out of 5.0 by Hotel was pretty, service was awful The hotel is new and very pretty. The room was nice but smaller than expected for a suite. The pillows are terrible. The worst part was, they could never get the reservations right and cancelled our room that we had booked for 3 months and would not rebook it until we acted out of character and the mother of the bride called them! Very stressful. The only reason I would recommend them is I think they are new and will hopefully adapt to the demand over time. June 22, 2013
Rated 5.0 out of 5.0 by About As Perfect As A Home Away From Home Can Be! We checked in after 10:00 PM, and the front desk gentleman was friendly and had everything waiting for us. Room cards, breakfast cards, Internet access, etc. We needed to find a fabric shop - but there was no local phone book in our room. The gent working the desk was helpful in getting us three names of shops, as well as their phone numbers. Breakfast the next morning was superb - as much as a buffet breakfast can be superb. The young man overseeing operations in the restaurant was very attentive, as well as helpful. Everything was exceptionally clean - and the stool in the bathroom has an ingenious seat/lid combination that actually slowly returns to its "resting" position on the bowl. Noiseless and Clever! Our only "demerit" would be: the room was wonderful, however the desk was positioned so that the chair had to be moved in order to negotiate between the desk and the beds. Not an insurmountable challenge - but one that stands out. When we were ready to leave on the morning of June 19th - the two young ladies at the front desk were helpful, once again, in getting us local information. Would we stay here again? Absolutely. June 20, 2013
Rated 2.0 out of 5.0 by Front Desk was rude The gentleman at the front desk did not know much about the surrounding area and when I asked about places to eat the gentleman was kind of rude and just said that there are chains around here. Also, the internet connect was horrible in my room and the staff was not knowledgeable on how to fix the internet connection problem. This is the one of the worst stays that I've had at a Intercontinental brand. May 27, 2013
Rated 5.0 out of 5.0 by A Good Value I stayed at this hotel for one night for business trip to Rock Hill. The hotel is obviously very new and has all the latest amenities. The bathroom in particular is very nice. My only complaint with this hotel (the chain, not this particular location) is the pillows. They are very strangely shaped and quite overstuffed. It's almost like having to sleep on a sofa cushion. I really would prefer feather or less over-stuffed synthetic pillows. May 26, 2013
Rated 5.0 out of 5.0 by HI South Carolina This hotel is excellent. Only thing we wish for for future visit is pet friendly. May 20, 2013
Rated 5.0 out of 5.0 by We love this place but some areas could use some help I come to this HI many times for buisness. I like to stay here because of the friendly and amazing bar and restaurant staff. The hotel itself is nice and comfortable and close to lots of shopping and dining. However, the front desk staff is not overly friendly or helpful. They are just average and I feel that with such a dedicated staff in other ares, that this should be fixed. Also the events people are not very easy to work with. The times we have used the facilities, things were not done as requested and last minute changes had to be made on our part to accomodate that. We even had the event planners assistant tell us something could not be done bc "Its not my job." Again, with such wonderful people in the restaurant and bar its a shame other areas are completly failing. Overall I really like this hotel and will continue to stay here. May 15, 2013
Rated 3.0 out of 5.0 by Ok....... Positives: The hotel looked nice. In a great area. Newer hotel. Easy access from freeway. 100% non smoking. Negitives: 100% non the heart of tobacco country. how about the top floor smoking? No rooms on first floor. No bath tubs...great looking glass shower with no water pressure! you could get wetter by pouring cups of water on yourself. Terrible shower. Nice big room with very small TV. On site restaurant so no free breakfast.... May 1, 2013
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