Rated 3.9 out of 5 by 335
Rated 1.0 out of 5.0 by Suemtny Horribly loud ventilation fan in bathroom
Service was fine, room clean, bed comfortable, but impossible to sleep due to roaring ventilation fan in bathroom that literally vibrated the wall and bed. No way to manually operate this fan in room. Hopefully it does not affect all the rooms, but our experience was very disappointing compared to other Holiday Inns and similar hotels.
April 22, 2015
Rated 4.0 out of 5.0 by Junior1234 A/C
No air condition in restaurant. Overall hotel accomodation was ok. However, there are not good restaurants within walking distance. Most of the places to eat are pubs or bars. The complimentary gym facility and equipment are not in the best condition.
April 20, 2015
Rated 5.0 out of 5.0 Friendly, helpful staff
We attended a wedding reception at this hotel and everything went well. The staff were very helpful and friendly. The accommodations were better than average and the price was in line with comparable hotels.
April 16, 2015
Rated 5.0 out of 5.0 by Harmand Holiday Inn Rock Island Rocks
The Holiday Inn at Rock Island Rocks! Benngians is an excellent restaurant/bar and the swimming pool and fitness area are okay. The business center is perfect if you need to get a few things accomplished. The hotel is extremely clean, the rooms are well kept and everything is remodeled nicely.
April 15, 2015
Rated 3.0 out of 5.0 by vikes93 Hotel good Staff average
When I made the reservations I told them that we had a wedding to go to at 3:30 so we would like an early check in. They said that would not be a problem. We got there at 2:00 and went to check in. First of all no thank you for being an IHG member then they told us our room was not ready it would be another 45 minutes. So I luckly I my mom and dad were in their room already. So I told the front desk to call their as soon as ours was ready. At 3:00 I still had not received a call so I went down to the front desk and asked if our room was ready. It was ready so I checked in. Still no Thank You for being an IHG member. We were suppose to have free Wifi but that did not work. The rooms were clean and the beds were confortable.
April 15, 2015
Rated 5.0 out of 5.0 by ellabell73 Comfortable room, bed and quiet surroundinds
Overall the hotel stay was a good one, I was not, however, comfortable with all the construction men in the building. Parking was very limited. Our tv constantly had problems with audio and tiling pictures. We had to turn off and restart the tv several times as the mouths of the people speaking on the tv did not match up with the person speaking. The room was soundproof which was great and the service of the people working in the hotel was fantastic! If some of the issues we experienced were taken care of we definitely would stay there again! :-)
April 14, 2015
Rated 4.0 out of 5.0 by lwrwtw Rewards are AWFUL
The Rewards program is a joke. When I enrolled, I put my husbands name on it. THREE TIMES I have tried to check in and have either been harassed, denied or had to cancel and re-book at a higher cost because my name isn't on the rewards.
At least TEN times I have contacted customer service prior to check - in, was told "no problem we have added your name" "we can't change the name unless it's spelled wrong" - etc etc etc
April 14, 2015
Rated 3.0 out of 5.0 by RMM2 Augustana Visit
Stayed here overnight to attend an Augustana college visit. Close to the school and good spot to rest.
April 13, 2015