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Rated 3.8 out of 5 by 212 reviewers.
Rated 2.0 out of 5.0 by Not up to IHG standards, disapointed.... The management at this hotel has figured out how to avoid recognizing frequent travelers with complimentary upgrades or other amenities that ALL OTHER IHG PROPERTIES offer when available. They have allowed their sales department to block all of the nicer rooms - keeping them UN-OCCUPIED, and preventing by "It's hotel policy" the front desk staff from using those rooms. Brilliant, offend the frequent traveler. I chose this hotel after staying there multiple occasions in the past. This was the first time I have ever encountered this policy. I was told the policy was recently implemented - so I will no longer consider this property on future visits to this city. The reality is this is a average property in a below average part of the Quad cities. They should try harder to satisfy, not harder to offend. Just being the lowest cost in the area is not enough of a draw for me. I will still stay at an IHG property as I travel, just not this location. September 26, 2014
Rated 5.0 out of 5.0 by Highly recommend this hotel! We thoroughly enjoyed our recent 5 day stay at your hotel! The staff - from the person we made our reservation with, to the people behind the front desk, to the maintenance man, to the waiters in the dining room, they were all exceptionally pleasant and helpful! The only not so good thing was we had problems with our room key not working the first couple days. After the maintenance man took it downstairs and cleaned it, it was better. He did the same for our daughter and her husband as they had the same problem. Other than that minor glitch, I was super impressed with everything else and would highly recommend this hotel! September 26, 2014
Rated 5.0 out of 5.0 by nice i'd stay there again. it was nice thats all I have to say it was nice September 25, 2014
Rated 4.0 out of 5.0 by Monday visits I stayed at this hotel on back to back Monday nights for the past 2 weeks. Both stays were pleasant (I had a king room on my first visit and 2 double beds next time). The rooms have been remodeled and are pretty nice. Big flat screen TVs (guessing 50") on pivoting wall mounts, but with only a few HD channels, are nice. Work desk and chair are excellent. Bed September 18, 2014
Rated 1.0 out of 5.0 by Rooms Heating and air conditioning units out dated. Showers had no pressure and went cold to hot back to cold every minute. Didn't get room I reserved at check in. September 18, 2014
Rated 2.0 out of 5.0 by Difficult location Insufficient parking Property hard to access. Terrible parking situation. Room heating poor. Narrow hallways. Check in and check out service very good. All other staff I encountered very good. Bennigans was better than the average HI restaurant. Would not recommend that our group stay here again. We need an easier location to access and much more parking. The dinner the group had on Sat. evening was very good. September 17, 2014
Rated 5.0 out of 5.0 by Nice renovation Liked the newly renovated rooms, very beautiful. New beds were very comfortable. Staff was very friendly and attentive. September 12, 2014
Rated 5.0 out of 5.0 by Excellent Stopover Very nice older Hotel in downtown area. Bennigans restaurant entrance from hotel. No need to go outside. September 12, 2014
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