Rated 3.5 out of 5 by 112
Rated 3.0 out of 5.0 by carolanddoug Could Be a Great Hotel
It is the little things that makes a good hotel a great hotel. This hotel is definitely missing the little things. Someone gets on here and thanks everyone for their reviews, but nothing seems to be done to correct the problems. The same things get repeated over and over. As others have said, we walked into our room last Saturday and the temperature must have been over 90 degrees in the room. Even though there were 3 settings on the heat unit, we could either have the heat blasting or turn it off completely. Throughout the night we had to get up and turn the heat on until it became unbearable and then turn it completely off. When we woke up freezing, it was time to get up and turn the heat on again. This got very old. Upon check in, I asked if an upgraded room was available for Platinum Elite. The check in gentleman said they had assigned me an executive suite...DUH...that was not an upgrade, it was what I chose to reserve and pay for. This was the first time in a long time that an upgrade was not offered. We decided to go to a local casino even though the weather was bad: snowing, gusting winds, slushy driving conditions. We drove there, and upon arrival back at the hotel I saw a shuttle van letting out a few people without luggage. I asked the man that had earlier checked us in if there was shuttle service to anywhere besides the airport. He said the shuttle would take people anywhere within a 5 mile radius, including the casino we had just driven to. Good customer service should have warranted us being told about this shuttle service. Nothing was said upon check in; I looked in the room for a book of things available...there was not one. Why is this shuttle service kept a secret?? That evening it was too nasty to go out. The HBO guide in the room was for January....it was February 8th and it had not been replaced yet. I asked the same guy at the desk for a new guide...he told me it I could turn to a channel on tv to find what was on...DUH...the tv channel listed what was on, but had no descriptions like appear in the HBO guide. An empty plate remained on the check in counter for a very long time but was never refilled with cookies. If cookies are gone, the plate should be removed. I never pack shampoo or conditioner because I use what is in the room...surprise...no conditioner. (Another small annoying thing) The breakfast at the attached restaurant was very good, and the waitress was pleasant and efficient. The room was very clean. We were comfortable except for the heat problem. A girl checking us out the next morning did not ask how our stay was or thank us for staying there...she did say goodbye to us. With a few little things like better customer service, this hotel could get much better ratings.
February 16, 2014
Rated 4.0 out of 5.0 by breed great visit
Staff very friendly, nice to get a bonus as a IHG club member.
The only thing I would say about the restaurant is they need to get an allergy menu. My grandkids had limited items to order that were gluten free.
February 12, 2014
Rated 4.0 out of 5.0 by Kodiak5558 Room and Comfort
Rooms get way too hot!!! and no way to cool it down unless a window is open. Guests should be allowed to manage the temperature to their needs. I understand it is cold outside, but even with the heat turned off it is still HOT and no way to adjust. Even when you move the dial to cold on the fan, it still blows out HOT.
February 12, 2014