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Rated 4.2 out of 5 by 69 reviewers.
Rated 4.0 out of 5.0 by Comfortable room We ended our road trip family vacation here, the rooms are clean and comfortable. August 23, 2014
Rated 5.0 out of 5.0 by cute girl:) the hotel bar and restaurant are excellent! I requested a custom salad and were happy to oblige me. the staff are professional and friendly! I will stay here again:) August 22, 2014
Rated 5.0 out of 5.0 by Great service and look of the hotel! I really enjoyed my stay, would definitely return! August 18, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service My wife, four kids and I were under abnormal circumstances when we stayed at this hotel. We hit an elk on the highway. The Holiday Inn was the fourth hotel we tried as the other three were full. The front desk staff, maintenance, and housekeeping were all so friendly, attentive to our needs, and regularly went way above and beyond to help us. The rooms were very clean and definitely more spacious than other similar hotels we've stayed at. With 6 people in one room, it gets pretty tight. It wasn't too bad here. The lobby was beautiful, the grounds were well kept, and I can't say enough about management and the obvious commitment that they have to modeling and leading excellent customer service. If you're ever in Rock Springs, stay at this hotel. You will not be disappointed. August 12, 2014
Rated 2.0 out of 5.0 by Nobody here cares. The title says it all. They know they've got oil field business, so they're making money whether they provide a good service or not, so they just don't seem to be trying. If this hotel was competing for tourism business, there's no way this hotel could compete. The staff isn't bad, they all seemed nice, but they're poorly trained, check in takes forever because of it, and they can't help you with anything beyond accidentally locking yourself out of your room (they didn't even check my ID before issuing me a new key though, so not very security conscious). It is painfully obvious that nobody in management is paying attention to this hotel; everything and everybody is on auto pilot. Most of this could be forgiven if I could get work done like I need to, but the wifi connection is garbage, barely working at best, and completely useless most of the time, so I had to go to my truck and turn on my cell phone booster just to send e-mails. I've stayed here a half dozen times in the past year, and it's gotten worse each time. I'll be looking for a different hotel on my next trip. August 8, 2014
Rated 4.0 out of 5.0 by Pet Friendly Holiday Inn We stayed at this hotel during a very busy time in Rock Springs - Rodeo! So, the price was higher based on demand. The room was nice. Complaints about room - air conditioner sounded like a jet engine, so that was hard to sleep with. Mattresses wrong size for frame so kept whacking leg on metal bars sticking out. Maybe they are full size mattresses on queen frames? Although room was advertised as 2 queens? Either way - ouch! No breakfast - typical of Holiday Inn. But restaurant on site that we ate lunch at was good. Pool was great temperature and size. Pet area behind hotel was a little sketchy at night since there is a bar right next to hotel and pet area behind that and Laundromat. Okay in daytime - benches and grass. Nice dog park in Rock Springs though, so we visited that. Enjoyed the hotel, nicer than normal for a pet friendly hotel. Overcharged on pet fee per night, double charged, but it was corrected when I brought it to their attention. Bath and Body Works amenities. Clean, modern, and friendly. July 30, 2014
Rated 5.0 out of 5.0 Great Place, great staff Recently spent five night hers and the staff and accommodations were wonderful. Had trouble with stations on the TV going without sound but the room was great and the service excellent. Would no recommend the attached restaurant as it was dirty and service poor. July 29, 2014
Rated 4.0 out of 5.0 by Needs updated Hotel is not bad, staff were professional and courteous but there are newer hotels in town and this one is in need of an upgrades. July 26, 2014
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