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Rated 4.0 out of 5 by 147 reviewers.
Rated 5.0 out of 5.0 by A Wonderful Conference Experience My experience at the Holiday Inn | Rockford, was during a recent conference. The sales and front-desk staff members were professional, courteous, helpful, and went to great lengths to ensure that our group had access to the necessary resources and services, with a smile! The rooms were clean, comfortable and kept that way throughout our stay by the cleaning team. Check-ins and check-outs were swift and without incident - and shuttle buses were made available for staff members in need of transportation. I would *ABSOLUTELY* use this hotel again, and encourage others to consider the Holiday Inn-Rockford as a location for group events. They made the planning process - painless! October 20, 2014
Rated 4.0 out of 5.0 by Good hotel, questionable staff The hotel was clean and comfortable. It is not the most modern, but I was not expecting that at all. It was a very enjoyable stay with the exception of a very bitter and belligerent employee. Asking for a cab was apparently too much for him and he felt the need to mock us and literally huff and puff for us simply asking for a cab number in the area. What started as a pleasant experience, turned very quickly. October 20, 2014
Rated 5.0 out of 5.0 by a great holiday in Very courteous staff and willing to answer our questions. Great stay. October 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn Rockford This is a great hotel. Location, parking space, clean rooms, good restaurant, and friendly staff. I always stay at the Holiday Inn in Rockford, IL when my travels take me that way! October 17, 2014
Rated 3.0 out of 5.0 by Worst night sleep I usually like Holiday Inn Express...but we had the worst night sleep ever this trip. The beds were too soft and the pillows hard as rocks! The room was stuffy even though we had the AC on. No one in our family of 4 could sleep we were so uncomfortable, we all ended getting up around 3:30 a.m. It's not a terrible hotel by any means, but if you stay here, I would strongly recommend bringing your own pillows. TO be honest, we had a nicer room and better night sleep last year when we stayed in the HIE in Loves Park... just 10-15 min away from this property. October 16, 2014
Rated 2.0 out of 5.0 by Poor Value for my experience I like to share the good with the bad with my reviews. Staff, location, and room comfort were very good. The overall experience took a hit for what I would call a lack of foresight. During my stay the pool was out of the order. I am assuming the use of the pool is included in the inflated weekend rates. We had quite a few families with children in our party that were crushed to show up at the pool and it was not functioning. The front desk only confirmed that it was broken and someone had been called. In this age of technology and social media I would love to see Holiday Inn go above an beyond to compensate those who would have paid a similar rate to go somewhere else with a pool. Whether that would be through a voucher for a return visit or a break on the specific rate for that weekend. Even going as far to notify the families via email or text that there was an issue would be great. If I stayed on another weekend this would probably would not have been my experience. I have however stayed at competitors that have given vouchers for future stays as a compensation for a lack of an amenity. October 15, 2014
Rated 3.0 out of 5.0 by Welcoming, Helpful Staff, sleep quality so so The staff was very welcoming, friendly, professional, and very, very helpful. Top notch. We stayed in a suite, very roomy and comfortable. What affected our stay negatively was the mattress quality of the king size bed and the pullout bed. The king size bed felt very soft and lumpy. The pullout bed mattress was very thin, flat and looked very old. I think both mattresses have seen better days and definitely could use new ones. I would still recommend this property for the convenient location (right off of 90 and lots of restaurants, shopping etc.) and the great service. Thank you. October 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed My only disappointment was the room service breakfast The person who delivered it was completely fine. October 13, 2014
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