Rated 4.0 out of 5 by 143
Rated 3.0 out of 5.0 by TeamH2014 Worst night sleep
I usually like Holiday Inn Express...but we had the worst night sleep ever this trip. The beds were too soft and the pillows hard as rocks! The room was stuffy even though we had the AC on. No one in our family of 4 could sleep we were so uncomfortable, we all ended getting up around 3:30 a.m.
It's not a terrible hotel by any means, but if you stay here, I would strongly recommend bringing your own pillows.
TO be honest, we had a nicer room and better night sleep last year when we stayed in the HIE in Loves Park... just 10-15 min away from this property.
October 16, 2014
Rated 2.0 out of 5.0 by Woody80 Poor Value for my experience
I like to share the good with the bad with my reviews. Staff, location, and room comfort were very good. The overall experience took a hit for what I would call a lack of foresight. During my stay the pool was out of the order. I am assuming the use of the pool is included in the inflated weekend rates. We had quite a few families with children in our party that were crushed to show up at the pool and it was not functioning. The front desk only confirmed that it was broken and someone had been called. In this age of technology and social media I would love to see Holiday Inn go above an beyond to compensate those who would have paid a similar rate to go somewhere else with a pool. Whether that would be through a voucher for a return visit or a break on the specific rate for that weekend. Even going as far to notify the families via email or text that there was an issue would be great. If I stayed on another weekend this would probably would not have been my experience. I have however stayed at competitors that have given vouchers for future stays as a compensation for a lack of an amenity.
October 15, 2014
Rated 3.0 out of 5.0 by PENE07 Welcoming, Helpful Staff, sleep quality so so
The staff was very welcoming, friendly, professional, and very, very helpful. Top notch.
We stayed in a suite, very roomy and comfortable.
What affected our stay negatively was the mattress quality of the king size bed and the pullout bed. The king size bed felt very soft and lumpy. The pullout bed mattress was very thin, flat and looked very old. I think both mattresses have seen better days and definitely could use new ones.
I would still recommend this property for the convenient location (right off of 90 and lots of restaurants, shopping etc.) and the great service.
October 14, 2014
Rated 5.0 out of 5.0 by No nickname ec Comfortable bed
My only disappointment was the room service breakfast
The person who delivered it was completely fine.
October 13, 2014
Rated 5.0 out of 5.0 by JOANIE1005 COMFORTABLE BED, VERY QUIET AND GREAT SERVICE.
THE HOTEL AND STAFF WAS MORE THAN I EXPECTED. THE STAFF WAS VERY PLEASANT AND MY NAME AND CLUB MEMBERSHIP CATEGORY WAS LISTED ON THE BULLETIN BOARD. THE MAID SERVICE AND ACCOMMODATING ATMOSPHERE WAS VERY MUCH APPRECIATED.
October 13, 2014
Rated 5.0 out of 5.0 by jasonrednip Good stay for a business trip
Comparable to other Holiday Inns. Not the best I have stayed in before from Holday but far from the worst. Did not use any of the amenities. Would like for the bill to be delivered under the door which saves me a stop at the desk in the morning.
October 7, 2014
Rated 5.0 out of 5.0 by The Z It was a great stay!
The stay was great and as expected. The room and bathroom were very clean and modern. The internet connection was also very good.
The staff was the best, very polite, knowledgable of the area and just very friendly.
October 5, 2014
Rated 5.0 out of 5.0 by Still young comfortable bed and great food
One of the best hotel stay that I have had in quite some time
October 4, 2014