Rated 3.8 out of 5 by 49
Rated 2.0 out of 5.0 by PreshusGem Look elsewhere
Stayed in room 607. Dim lighting in bathroom and drafty windows. Bed was too soft for my liking. No free breakfast. Needs some updating. Heating unit is loud. After I came out of the shower, the mirrors were fogged up like normal, but there was a message revealed in the mirrors. So, if housekeeping isn't cleaning the mirrors properly then it makes me wonder what else isn't really being cleaned properly? I only stayed here because it was the host hotel of a body building competition that my cousin was participating in.
November 20, 2013
Rated 3.0 out of 5.0 by JPMur Average stay nothing noteworthy
The stay including room, service and food was average. The hotel could be kept cleaner, especially the lobby, elevator and hallways.
November 7, 2013
Rated 5.0 out of 5.0 by Farmer16 Great Stay!!
Comfortable room with an excellent staff. Will stay and recommend again!
October 23, 2013
Rated 5.0 out of 5.0 by joeshmoe23 nice rooms
The room was very nice and happy for the first time that the remote to the tv actually worked. So many times I have stayed at hotels were the dang remotes never worked.
October 23, 2013
Rated 3.0 out of 5.0 by DapG Comfortable bed, but staff needs more training
When I called to make reservations, the woman answering the phone put me on hold for a long time. After a long wait, a young man answered and suggested I call the reservation line because they were busy checking in a large group. Why didn't the woman who first answered the phone tell me that?
The bed was comfortable and I did sleep well.
When I went to take a shower, I couldn't figure out how to turn the shower on so I tried to call the front desk. The phone didn't work!! I called the front desk from my cell phone to get the shower instructions and report the useless phone.
I never received any apology for the long wait for reservations or for the broken phone!
The staff needs more training. They are not up to the usual Holiday Inn quality with their people skills.
October 19, 2013
Rated 4.0 out of 5.0 by Theftinv Works for me
Nice place to stay, comfortable bed and plenty of amenities around. Only con is all the toll roads in the area.
October 17, 2013
Rated 5.0 out of 5.0 by Streeter Pool
Sunday morning (13th) The Pool area and whirl- pool were COLD - Very disappointing
October 16, 2013
Rated 4.0 out of 5.0 by DT1972 Good Experience
Good Experience. I would stay at this location again. The Hoffman House is a nice addition to this location. Your sister hotels Holiday Inn Express are new, up and coming with a fresh look, modern and new. I noticed the Holiday Inn locations are older and need some remodeling. The service was great. The location was perfect for those visiting Rockford. Lots of locals visit this location and that speaks for it self!!!!! If you visit this location try the home made bread at the Hoffman House. Out of this world!!!!!
October 10, 2013