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Rated 3.9 out of 5 by 130 reviewers.
Rated 3.0 out of 5.0 by Bed was comfortable All in all for an overnight stay it was decent. Room was clean and spacious. Outdated look though. The down side was the elevators. I thought the one we used smelled horrible, just like some one urinated in it. Couldn't get the smell out of my nose as I had to use it so many times. It took 3 trips to the front desk (we were on 4th floor) to get my hotel key card to open the door. Otherwise the stay was decent. August 28, 2014
Rated 3.0 out of 5.0 by Okay stay Stayed for 1 night for a nearby wedding. Hotel was clean and staff was friendly; however, the lobby and room smelled like smoke. August 27, 2014
Rated 2.0 out of 5.0 by College night in the hallway On second night of stay a large number of drunk college students gathered in the hallway. They were screaming and had placed dozens of shoes in the hallway which smelled horrible. The alcohol bottles also accompanied the shoes. It was out of control. I had to leave the hotel. Front desk was polite but not able to do anything to help a repeat customer. August 27, 2014
Rated 4.0 out of 5.0 by Rockford ILL This hotel was pretty good. We have to travel with an oxygen concentrator and needed an electrical outlet near the bed. The only outlet was behind the bed and already had the light & clock plugged in. We had to pull the mattress off and unplugged the clock so we could plug in the O2 concentrator. Would have been nice to have one of those lights that has additional electrical outlets in it's base. We prefer to stay in the Holiday Inn Express chain. August 27, 2014
Rated 1.0 out of 5.0 by NA The people and staff were very nice. The floor in our room was disgusting and turned our boys and my white socks almost all black on the bottom. I can send a picture if needed. One of my boy’s baseball caps was also hung near the air conditioner over night and was soaking wet the next morning; it will never be the same. The Manager said the humidity was a factor. The Manager also stated that they were going to go through a major remodel and removing all the carpet and furniture in the next few months. That was not much consolation given we have had to wash these socks three times since we got home and they still look dirty. I used my points to pay for these two nights we were there and feel it was not well used. We do travel to this specific area at least two to three times a year. We have always had a good experience with Holiday Inn and Holiday Inn Express (I travel a bit for work). This was not a good experience and I will not recommend this particular hotel to friends that travel there. Thank you for listening and maybe adding back two nights worth of Points to my account. August 26, 2014
Rated 5.0 out of 5.0 by Best Bed in the World I've never slept as well as I did on this bed. I want to go back to Rockford just to sleep on the beds. August 25, 2014
Rated 4.0 out of 5.0 by Larry's comments I have a pending $10.00 charge to my credit card that at this moment there is no explanation for. Everything else was very good. August 24, 2014
Rated 5.0 out of 5.0 by Hotel Stay With all the hotels in the area this is my favorite. the bar connected to the restaurant is great and the staff at check in are always friendly August 24, 2014
Rated 5.0 out of 5.0 by a well run establishment Consistently good. Great place to stay on business our with family. Great, responsive staff. August 22, 2014
Rated 5.0 out of 5.0 by Very comfortable Very nice stay. When we arrived the computer system was not working properly, but the staff easily worked around that problem and we were quickly checked in for the night. August 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed Nice area and very close to shopping malls! The only bad thing is breakfast is not included but there is a restaurant on site. August 21, 2014
Rated 5.0 out of 5.0 by Extremely comfortable bed and pillows I came in a little late and was warmly greeted by the front desk clerk. My room was quiet and the evening was relaxing. I was impressed by the comfort of the bed and the large pillows. It was all so calming and I almost felt like I was home while in bed watching TV. August 20, 2014
Rated 4.0 out of 5.0 by Third Visit This is the hotel I use when I visit Rockford. It is about what one would expect for a hotel in its price range. The rooms are large and up-to-date. The furnishings are fine. The pool and exercise room look nice, although I've not used them. The location is great for east-side Rockford. Bed and bedding were fine. Abundant parking. There is a Burger King in the same parking lot and many other fast food places near by, if one is a cheap-skate and wishes to avoid the hotel restaurant. August 15, 2014
Rated 5.0 out of 5.0 by Well furnished room, at a hotel easy to find! We came for a High School Class Reunion. We picked this hotel to stay at, for the 2 nights we were in town because it was easy to find. August 13, 2014
Rated 5.0 out of 5.0 by Clean, efficient, as expected Rooms and common areas were clean. Staff was very efficient. Bedcomfortable. Road noise could be heard inside room but that seems common among most hotels anymore. August 13, 2014
Rated 4.0 out of 5.0 by Good stay In general, the hotel is well kept and maintained. There is some really minor wear and tear around door frames, but really it's not detrimental to the feel of the hotel at all. Clean room, good eating, etc. were all there! A non water based playground might be good for the kids to wear them down. August 13, 2014
Rated 4.0 out of 5.0 by Room smelled like an old smoking room Not sure how the results are tallied but... The details are that the front desk staff were great. The room smelled like it had been a smoking room at some point. The breakfast is way too expensive for what is received. There is plenty of parking and the internet worked ok. I am a frequent traveler and stay at a range of hotels that have frequent stayer programs. If I'm not staying monthly at your chain there is a reason. August 11, 2014
Rated 5.0 out of 5.0 by fast and friendly This hotel staff was the most attentive and friendly I have ever stayed with. Their beds were more comfy than most. August 11, 2014
Rated 5.0 out of 5.0 by Great staff and service We enjoyed our stay very much. Friendly and helpful staff! Nice pool area. August 7, 2014
Rated 4.0 out of 5.0 by Good Accomodations The hotel is in a great location. The room upgrades are excellent and rooms are clean. Some improvement is needed for the common areas. The service and friendliness of the staff was great; always helpful. It is an active hotel with a conference center, restaurant, and bar so the hotel can be quite busy at times. August 6, 2014
Rated 4.0 out of 5.0 by Great Value and great survice The hotel experience was as advertised. Great value and a clean quality room. Good choice for family or business. Will use this hotel again. August 4, 2014
Rated 4.0 out of 5.0 by No Complaints I stayed in this Holiday Inn for 5 days. It was in a nice area with access to shopping and food. Traffic was reasonable. I was there for business and there were quite a few groups with kids, but all in all, it wasn't too bad. To be expected in the summer. August 4, 2014
Rated 4.0 out of 5.0 by Great service Use this Hotel for business all the time. This time of the year just has Soccer teams July 27, 2014
Rated 5.0 out of 5.0 by Great hotel but smoky smell in room I would stay at this hotel but wish this were a nonsmoking hotel. The room, although nonsmoking had an odor to it reminiscent of smoke. Great desk area, good elliptical in workout room and quiet room. July 26, 2014
Rated 3.0 out of 5.0 by Good but could be a lot better Staff is very polite and welcoming, but room quality is not what I would expect for the price. July 25, 2014
Rated 2.0 out of 5.0 by 2nd chance night Mare I have stayed here 4 nights this year for business. I have had 2 so-so nights and two absolute nightmare nights. Twice I had to leave for my business calls in the morning without showering because no hot water and very little water pressure. The front desk staff doesn't seem to care because when you raise your concerns all they do is look at you with a distant stare. Not even an "I'm sorry let me get my manager". I swore I would never stay here again but reconsidered my position and gave them another chance. I can honestly say now NEVER AGAIN at this property. July 22, 2014
Rated 5.0 out of 5.0 by Clean and Quiet Would definitely recommend this hotel. Clean, quiet and decent value. July 21, 2014
Rated 3.0 out of 5.0 by Business meeting There were large groups of children in the hallways at all times. The laundry room is awful. Could not even use it as it was monopolized all the time. Second floor soda machine did not dispense correctly and then it was totally out of items. Elevator is very slow. Reserved a smoking room 6 weeks ahead of time to be told that there was no smoking room available at check in. Luckily the attendants shuffled some other guests and we were given a smoking room. The biggest problem was the large amount of kids there for some kind of sporting events going on. They were loud and left duffle bags and backpacks all over and they were constantly in the common areas. July 21, 2014
Rated 4.0 out of 5.0 Bath tub size bath tube was sized primarily for those who wanted to shower. there are some of want to soak in the tub and it was too small for me to do so comfortably. I know the swimming pool would have helped but some cannot use it due to time constraints. July 17, 2014
Rated 4.0 out of 5.0 by Suites are nice The suite we stayed in was a king suite with one bathroom, microwave, refrigerator and pull-out sofa. We had plenty of space and access to mirrors, plug-ins, and lights. The bed was clean and comfy, but the pillows were long and bulky. The elevators were extremely slow so we took the stairs (7 floors) most of the time. A huge group of soccer players were there and all over the hotel. They were loud in the room next door late and then loud in the hallway early in the morning. The room didn't get cleaned at all on the second day. The hotel is close to several other nice hotels, restaurants, and Walmart. July 16, 2014
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