Rated 3.8 out of 5 by 49
Rated 3.0 out of 5.0 by KLC2013 Musty smells and drippy windows!
We were visiting a college for my son and stayed at this Holiday Inn October 4th-6th. The lobby smelled musty and there was a horrible sewer odor by the elevators. The room was so humid that the carpet felt damp (so gross to walk on). The window had so much condensation on the inside and dripped all night keeping me awake no matter how we adjusted the room temperature. The paint around the window appeared to have water damage and was rusty looking so obviously not a one time problem. We are planning on trying other hotels in the area if my son ends up going to school in Rockford.
October 9, 2013
Rated 5.0 out of 5.0 by Daycareprovider Enjoyed my stay
What a wonderfully comfortable bed! We also loved the sitting area.
October 1, 2013
Rated 4.0 out of 5.0 by PhoJoe Nice room w/ a dark bathroom
This is a large Holiday Inn with many amenities like an attached bar and restaurant, nice pool and a larger fitness room. The staff is very friendly.
Our room was very nice with a comfortable bed. Our only gripe was the darkness of the bathroom and its lack of a fan. There is one light in the bathroom located above the sink. With the shower curtain closed, you're basically showering in darkness. Also, the bathroom gets very foggy in a short time with the lack of a fan.
I'd recommend this Holiday Inn based on its staff and beds.
September 28, 2013
Rated 1.0 out of 5.0 by Thomas44 2nd Bad Experience
My family has stayed in this hotel for a weekend in 2012 and a weekend in 2013. MRL soccer weekends. Upon first entry both times, the room had a musty smell. I complained to the desk, but as usual they had no other rooms available. I will stay away from this hotel next time.
September 19, 2013
Rated 3.0 out of 5.0 by JT84 Not a full service hotel
The elevators were very slow and always backed up during the day with cleaning carts. No resturant and breakfast didn't open until 7am, plus there was an additional charge. Not kid friendly.
September 11, 2013
Rated 2.0 out of 5.0 by Glenn2147 Something are not as rated
I choose hotel based on stars and reviews, was very disappointed. It has wall paper and boarder from the 80's. The carpet in the elevator stunk like a wet dog. The check out staff were rude and of no help?
September 6, 2013
Rated 5.0 out of 5.0 by caplucy Great Experience
Our church had a retreat at this hotel with over 70 members.
This hotel has good conference rooms and great service.
All we are satisfied with that.
September 5, 2013
Rated 3.0 out of 5.0 by Coldguest Comfortable bed but.....
We were here for a wedding over the past weekend. The room itself was okay and seemed relatively clean however the carpet as you walked in was extremely "sticky" in front of the mirror. Your feet physically stuck to the floor so my assumption was that it was hairspray. The carpet did not appear soiled but just felt sticky. Overall, the beds were comfortable and the linens were clean. The bathroom was clean but the stopper in the tub was completely pulled out and I had to repair it myself prior to taking a bath. It had a 3-4" tube like thing that needed to be stuffed back down the drain and so I fought with it for several minutes before it would go back into place. The water was lukewarm at best and so I froze throughout my entire bath, I'm a hot water loving person myself so I wasn't fond of this experience. Elevators are BEYOND slow and stop on every floor. Count on taking the stairs or waiting awhile. I generally do not write bad reviews but the combination of factors made for a semi-frustrating stay.
September 4, 2013
Rated 4.0 out of 5.0 by Chriscross63 Excellent staff
We had many guests in town for a wedding and they went above and beyond to help us accommodate everyone. They were pleasant and patient with everyone! Thank you for helping with our day of celebration !
September 4, 2013
Rated 5.0 out of 5.0 by MadPlatinum Repeat Platinum guest likes this hotel
I have stayed at this hotel several times and each time has been a great experience. The staff is always friendly and helpful.
During this trip I stayed at 2 Crown plaza hotels in other states that did not measure up to this Holiday Inn.
The staff and management at the Rockford Holiday Inn could be a usefull resource to provide training to those other hotels.
August 9, 2013
Rated 4.0 out of 5.0 by Nortsbarandgrill1 Tired Hotel
Without the corporate discount, would have been disappointed. Overall sufficient, but not overly comfortable stay. Room was non smoking, but clearly there had been years before the rule had been put in place (my colleague had the same experience). entire first floor smelled damp.
July 29, 2013
Rated 4.0 out of 5.0 by cindi1958 business trip
Stayed here because our employer was having meetings there, other than the elevator was slow, the property was good. Staff was not overly friendly, but not rude either.
July 28, 2013
Rated 2.0 out of 5.0 by RLHJ Just ok
Stayed here for a wedding but they would not honor the wedding block rate. No breakfast, Bar staff was rude. But room was clean.
July 26, 2013
Rated 5.0 out of 5.0 by Mysweet5 Comfortable
What a nice comfortable place to stay. Situated very nicely around many restaurants and other helpful stores.
July 13, 2013
Rated 3.0 out of 5.0 by Jason3333 Very hospitable, but...
The staff was very pleasant, but the room was not to the standard expected. My wife indicated she is not willing to stay at another Holiday Inn because:
1. The room smelled like someone had smoked in it prior and/or dirty.
2. The carpet was moist/wet maybe even lending to the smell.
Seems trivial to me and possibly to others, but these points were extremely important to her.
July 8, 2013
Rated 4.0 out of 5.0 by Fogy Bad shower; mediocre restaurant service
Shower valve was defective. I was only able to get water slightly warmer than full cold.
The attitude of the restaurant staff has deteriorated since a couple of years ago. Dining here (I have stopped here for a number of years) used to be an enjoyable experience. Now it seems that no one is concerned whether the customer enjoys it or not.
July 7, 2013
Rated 5.0 out of 5.0 by Kay63 Beds were super comfortable, room was very clean.
Checked in late and very tired, it was great to find such a clean hotel, clean rooms, and the beds were so comfortable. The staff was super nice in getting us checked in.
July 5, 2013
Rated 5.0 out of 5.0 by Kidd Great Room and Food
The restaurant was excellent and room was nice and clean. Hwy construction was only downfall. I Will visit again.
June 25, 2013
Rated 3.0 out of 5.0 by Passngthru Tourney Stay
We stayed for the weekend. Rooms were average to smaller. The beds could have been better and the pillows were either really hard or very soft. Smelled of old cigarette smoke through some of the halls. Food was good in both restaurants, the sports bar had typical deep fried, burger, nacho plate fare and the main restaurant had good prime rib, fish, and large salad bar etc...
Think updated older Holiday Inn and Supper Club and thats what you get.
Staff was very helpful and the place was very clean.
June 14, 2013
Rated 5.0 out of 5.0 Clean and large room!
I was surprised how spacious the room was! It was very clean and maid service was excellent! Front desk staff was helpful with directions!
June 14, 2013
Rated 5.0 out of 5.0 by RVingFT Staff excels
We travel to Rockford to our corporate office about once a year and have stayed at other properties. For Rockford, IL - using CLC - this hotel is our favorite. We can connect with the bus to O'Hare and there are plenty of restaurants and shopping opportunities in the area too.
Beds are super comfy, curtains close out all the light (great for day-time naps) and we can take a HOT shower or enjoy LOTS of TV.
The restaurant downstairs is not one of our favorites tho - we have tried it 3 times and been disappointed each time, so now we simply go out to eat. Or, bring in microwave food to cook in the room when we are just vegging.
May 17, 2013
Rated 5.0 out of 5.0 by hockeymom321 Family Hockey weekend
We stayed at this Big Rapids Holiday Inn for our son's 3 on 3 Hockey tournament in April. The hotel has alot of large community areas and the pool is huge. Considering hockey gatherings are usually a noisy affair, the hotel did a great job of being understanding of all the kids in the hotel. They kept the pool area stocked with towels and clean. We had a great weekend.
May 6, 2013
Rated 5.0 out of 5.0 by Goldie13 If you ever end up in Rockford, IL...
This was the best hotel I've stayed in ever in this price range. Staff was great. Room was great --I didn't even have to make coffee by the sink! Friendly Restaurant with Great food n atmosphere or Room Service if you prefer (i hear the locals even go to the restaurant) and -wow- they even have smoking rooms sectioned off- Would def be my 1st choice in Rockford, IL.
April 24, 2013
Rated 2.0 out of 5.0 by YuckSmoke disappointed!
I booked this hotel 3 months ago. When I arrived the staff was pleasant and the hotel appeared clean and newly remodeled. We liked the room. It was large and spacious. After about 10 minutes in the room, we could smell cigarette smoke. I called the front desk to report someone smoking in a nearby room and despite our room being non-smoking the room next door was not. The smoke from the adjacent room was coming through the vent in the bathroom. The two rooms shared one vent!!! The front desk did acknowledge that even though they have a glass door to separate the smoking and non-smoking rooms, smoke does get into the non-smoking adjacent room!!!! Of course, the hotel was booked and there was no other room available. The hotel did arrange to have an ozone machine placed in our room but I never saw one. We didn't shower the next morning as the towels smelled like smoke and I couldn't wait to leave. Very disappointed the whole floor wasn't called smoking. I will never stay in this hotel again until they all non-smoking rooms.
April 12, 2013
Rated 5.0 out of 5.0 by Mary04 Nice Rooms
The rooms were large and clean. Pool area is very nice too. Nice big room with ping pong, pool table, etc. Can't really rate food and beverage because we did not eat there. Really had a great experience at this hotel.
April 12, 2013
Rated 4.0 out of 5.0 by toonz Great pool and activity area
We have stayed at this hotel at least a dozen times in the last several years. We always book this hotel due to the pool and the ping pong table (my son loves it). The staff are also very nice. This visit we arrived at the hotel and then left the room until later in the evening. We were getting ready to settle in for the night (10:30pm) when we opened up the bedding and noticed a huge stain on the sheets along with a very long hair. We immediately called the front desk, they asked if we wanted to move rooms and I stated No, since we were all unpacked and settled. She sent Mark to our room to change the sheet. He was great!!! He changed the sheet and gave us $20 off breakfast the next day. Thanks to Mark!
But the real issue is with housekeeping. How did that happen? Did the bed never get changed?
Again, we have come to this hotel many times and have never had an aweful experience, but this time was gross!!
April 6, 2013
Rated 3.0 out of 5.0 by Samoht water main break
I am somewhat reluctant to write a review as there was a local water main break that affected the hotel and this obviously colors my thoughts. While I realize the hotel cannot do anything about it, it did detract from the overall experience. The staff did try to compensate for this by reducing the price and offering a coupon for a discounted breakfast. I would still recommend this facility to others.
April 3, 2013
Rated 5.0 out of 5.0 by kadier Nice stay at HI in Rockford
Room was clean and fresh. We enjoyed a free drink at the bar before heading to bed. The front desk worked with us to get a very good rate for our one night stay on our way to see grand kids in MN.
March 11, 2013
Rated 5.0 out of 5.0 by citybilly Thanks for a job well done
I have been to this location many times over the last 15 plus years. My job puts me in Holiday Inns consistently. It is our preferred hotel property. I have consistently found the Rockford location staff and facility excellent.
February 15, 2013
Rated 5.0 out of 5.0 by BowlingMom BowlingMom
I was pleased with the property. It was clean and well maintained. The service (from the front desk staff) in assisting us with reservations was wonderful, more informed than the 800# personel I originally called to book the room.
February 14, 2013