Rated 3.9 out of 5 by 59
Rated 5.0 out of 5.0 by ddoodle911 Cannot wait to go back and do it again!!!
This was a one night, romantic getaway that was long overdue for my hubby and I. EVERYTHING and EVERYONE exceeded our expectations! Very nice and CLEAN room. The staff was wonderful. The onsite dining experience was romantic, elegant and excellent food. The onsite sports bar was fun for an after dinner drink and a game of darts. And the rest of the night was so relaxing. We will definately be back to do it again Excellent stay!!!!!
February 16, 2014
Rated 1.0 out of 5.0 by Dan104 Truly shames the IHG Brand
Woke up the first morning in the hotel to no hot water. Reported to the front desk staff, and a maintenance person was dispatched immediately to my room. (GOOD!) He then proceeded to argue with me over whether or not the water was warm. (BAD) The water was barely above the cold water temp. He rebuilt the water valve in my room and left without letting me know he was finished. After a few hours, I went to take a shower and found no hot water at all. I reported to the front desk again and was advised again by a person with a bad attitude that there was a "hot water heater issue" and she did not know when hot water would be restored. No big deal - stuff happens.
Next morning, same story - no hot water. Reported to the front desk and encountered the same attitude from the previous day. The icing on the cake was finding the coffee pots empty in the lobby, which caused me to ask myself - Do these people care about their guests at all?
There are plenty of hotels in the area. If by chance I ever end up there again, I will not be staying at this hotel.
February 15, 2014
Rated 5.0 out of 5.0 by RitaJo Nice and Clean
2nd time staying here at Rockford Holiday Inn just off of State Street for a family party. Great experience all the way around, nice clean comfortable bed. Love that rooms have frigs and microwaves. Would most definitely recommend.
February 12, 2014