Rated 4.5 out of 5 by 164
Rated 4.0 out of 5.0 by Chgo22 Good experience overall with an exception
My experience was good but went with a group. There were people in our group that had an employee walk into their room. I truly believe he was casing the rooms and expecting nobody to be in there. He was caught and made some lame excuse that he needed to use the phone? Why? Maybe he was in my room too. Reports have been filed but will this correct the problem? I am not so sure...this incident will also be on Yelp for people to review.
October 19, 2013
Rated 4.0 out of 5.0 by badexperience11 One bad experience ruin's the trip
Everything was good with our stay at the Holiday Inn Express in Loves Pk,IL. except for a security issue that occurred to someone
during our stay.
We had booked 10 rooms for a family outing.This was the first
time we stayed at a Holiday Inn Express.
Someone in our group was not feeling well(a female),so she was
taking a nap.It was late afternoon.
She was awaken by a light knock at the door,so she got up and before she got to the door someone opened the door and walked in.
She was very startled and shocked to see a stranger walking into her room.
He was an employee of the hotel.She asked him what he was doing in her room and his reply was "I have to use your phone",
Then said "forget it" and walked out.Needless to say she was stunned.Could not sleep that night at all,wondering what the guy
really wanted.Steal things or worse yet if she had not woke,what was he going to do?
First of all,that employee should be fired.I'm sure its not the first time he's done this.
We will probably never stay at a Holiday Inn Express again.
October 17, 2013
Rated 5.0 out of 5.0 by Hub67 The best of the best!
As a Platinum member I see a lot of HI hotels (120+/year) ... this is hands down the best of the best! This is the one hotel I look forward to visiting. Rooms are beautiful and well kept. I can't say there is one thing I would change about this hotel.
The best part of this hotel is Emily! She's got the gift of making people feel welcomed and appreciated. She's is a great asset to this facility.
October 15, 2013
Rated 5.0 out of 5.0 by Oakleaf We go out of our way to stay here!
This is a top level Holiday Inn Express, and we always feel comfortable pulling in to spend a night here if we just don't want to press on another 3 + hours to make it home after a long drive. It's like a home away from home. Comfortable, pleasant, friendly, and a wonderful breakfast, it doesn't get any better than this!
October 5, 2013
Rated 5.0 out of 5.0 by contented2 Fresh and clean and extremely comfortable
This hotel experience was the best we've shared in quite a while. From the moment we arrived to checkout, it was a refreshing, quiet, and clean experience. The bed was perfect, food good and staff highly attentive and friendly. This is a place I intend to stay in again when I travel this direction.
October 4, 2013
Rated 4.0 out of 5.0 by Lazlo Good Stay
Had a good night's rest ! Like the bed ! It was comfortable.
September 27, 2013
Rated 5.0 out of 5.0 by QuadCity10 Comfortable bed, very clean bathroom, pleasant service
Overall I enjoyed my stay. Making reservations was easy. Front desk attendant very pleasant and friendly. Room was nice, clean and comfortable. Bed very comfortable and bathroom spotless. My only complaint is about the heating unit. When activated, it smelled very badly of burnt hair / dust, so much that I had to turn it off and turn on the bath exhaust fan for awhile.
September 25, 2013
Rated 5.0 out of 5.0 by willi43612 Great Place
I have booked numerous days at this hotel. Great staff, great rooms.
The only issue is the TV's. Each time I am there the TV's will not get the local channels. The staff always fix it, but it is aggravating.
September 25, 2013
Rated 5.0 out of 5.0 by T2BandK What a great stay.
We loved this hotel. Never have we been so welcomed. It was great. The hot tub in the room could use a bit of maintenance but not so bad that we didn't have a nice evening. Every part of our stay was perfect. We will stay again.
September 24, 2013
Rated 5.0 out of 5.0 by TomAnna Loves Park Stay
Beds were very comfortable and bathroom very very clean. Staff was very organized and friendly.
September 19, 2013
Rated 2.0 out of 5.0 by tucker10 Frustrated with our two day stay.
Upon arriving to our room I found that our air conditioner didn't work correctly. Desk person moved us to another room down the hall. First night I took a shower in cool water. Tried again the next day and the same thing happened. Contacted the front desk and she told me to turn the handle harder on the shower faucet. I did and had a small improvement. Every want to take a hot shower after you have been driving all day and relax in you clean hotel bed. The hot shower and relaxing part never happened. Frustrating.
September 13, 2013
Rated 5.0 out of 5.0 by Soccergirl18 Great Hotel
We stayed 2 nights becuse of soccer games at the nearby Sports Core II complex. Great breakfast and clean rooms.
Thankyou for a wonderful weekend, i hope we come back next year.
September 12, 2013
Rated 5.0 out of 5.0 by Allouez Great location, great rooms, nice extras, helpful staff, wonderful breakfast!
Great location, great rooms, nice extras, helpful staff, wonderful breakfast!
September 11, 2013
Rated 5.0 out of 5.0 by MegH Great common area
I travel a lot with my children for sports and this hotel was ideally suited to accommodate teams. Staff was very accommodating and friendly.
September 11, 2013
Rated 5.0 out of 5.0 by 32Robin Great Staff ... A wonderful retreat after a long day of travel
After a long day on the road, the staff at this Holiday Inn Express in Rockford-Loves Park were welcoming, professional, and knowledgeable of the area. They offered great suggestions for dining and true to their word, I ate very well that night. Upon return from dining, there were warm cookies in the lobby.
The room was large and well appointed. After a comfortable night of rest, the staff gave the feeling that they were actually sad to see me leave.
I would whole heartedly recommend this hotel for any road warrior.
September 9, 2013
Rated 4.0 out of 5.0 by hollywood18 One Problem
The hotel was good but I reserved a non-smoking room and the room I was given smelled like smoke. It didn't seem bad until I was home and all of my clothes smelled like smoke and I was there for less than 24 hours. That is unacceptable to me. Non-smoking rooms shouldn't smell like smoke!
September 9, 2013
Rated 5.0 out of 5.0 by Gator200 Great Staff & Great Rooms
Upon arriving until we left, the staff and service was excellent. Very comfortable beds and nice clean room.
September 8, 2013
Rated 3.0 out of 5.0 by Wise64 Damp, dirty carpet
Stayed one night. Great bed but lumpy pillows. Room was clean. Bathroom clean. Great shower. But the carpet was damp, dirty and stained. Not sure that it was just steam cleaned because it didn't smell great and was sticky. Glad I had socks to put on.
September 2, 2013
Rated 5.0 out of 5.0 by devbeth Love Loves Park!
I called this property to request a reservation for 2 adjoining rooms as we were traveling with my daughter and (infant) grand-daughter. I wanted them close by in case they needed help. The woman who made the reservation was very professional and assured me we would have adjoining rooms with king size beds and would have ample room if we brought in our pack and play. We arrived after 11 pm, dead tired after a very long day. The woman at the desk was incredibly kind and helpful. She looked up my rewards account information for me and made sure I received credit for the stay. The rooms were wonderful, the beds even better!. Breakfast is always good - the pancake machine was working!
If I am ever in this area again, I will stay at this property.
The employees made all the difference for this traveler!
August 30, 2013
Rated 5.0 out of 5.0 by notthenana CUSTOMER SERVICE
THE STAFF OF THIS HOLIDAY INN WAS MORE THAN FRIENDLY AND ACCOMADATING. WE WOULD RECOMMEND THIS HOLIDAY INN OVER AND OVER
August 29, 2013
Rated 2.0 out of 5.0 by RoadTraveleratHolidayInns Reception great; Facility Loud And Dirty
Carpeting dirty, party in breakfast room still going at 1:30 am; teen party across hall; amusement park next store with late night fireworks. Reception staff was very good. Platinum member, worst experience I have had with a HI.
August 28, 2013
Rated 5.0 out of 5.0 by Jan95 GREAT HOSPITALITY
I was stranded because my car broke down. The Love's Park staff was extremely helpful in orienting me to the area, directing me to
a carry in meal and providing me a very reasonable rate for my unplanned stay. I rate this motel very highly for cleanliness, comfort and service and I would certainly stay there again!
August 24, 2013
Rated 5.0 out of 5.0 by Sushi12 Clean, Friendly & Affordable
The property was very clean. I enjoyed the staff and it was affordable for a night's stay.
August 20, 2013
Rated 5.0 out of 5.0 by Aah44 Clean and comfortable
Room was very clean and quiet. Nice furnishings in room. Would stay here again.
August 20, 2013
Rated 4.0 out of 5.0 by bearzie Nice rooms and friendly, accomodating staff.
When traveling with my elderly mother we were given a king size bed in a handicap accessible room the first night which was fine but requested 2 queen beds for the second night and were granted a room right across the hall so easy to move. Comfortable room with refrigerator and microwave. The breakfast was very good, awesome pancake machine (never seen one before) and wonderful cinnamon rolls, along with cheese omelet, bacon, sausage and the usual rolls, cereal, fruit, yogurt, beverages, etc. Didn't use the pool or exercise areas but they looked clean and nice.
August 16, 2013
Rated 5.0 out of 5.0 by HotelReviews Great place
The only reason I can't rate the breakfast, is because I worked nights and was not available at that time. The staff was excellent, the rooms were great and peaceful.
August 14, 2013
Rated 4.0 out of 5.0 by Nodakgirl cleanliness
This appeared to be a rather new HIE, so we were surprised by the lack of cleanliness especially in the dining area. It didn't appear that the breakfast attendants were keeping a close eye on cleaning the food areas. The garbage receptacles were so dirty that we did all we could to not touch them when throwing away our trash.
August 13, 2013
Rated 2.0 out of 5.0 by Soccermom1 Poor room quality
Toilet ran all night....light blew out in bathroom....shower drained very slowly, water up to ankles during my shower . Told front desk of our nightmare room, clerk responded that she would make a note of it. Terrible hotel stay
August 12, 2013
Rated 5.0 out of 5.0 by Chuck90 Wow! One of our Greatest Discoveries!
To be honest and brief - this was the most comfortable hotel we have spent our vacation in. The environment is so peaceful and relaxing. The staff were most kind and quite considerate. We felt the true meaning of being hospitality. My 3 year old was so thrilled with the space and breakfast! The breakfast had both warm and cold food and was open for so long. Very clean room and well equipped...microwave and refrigerator...we felt we were at home...especially having a infant with us. There was virtually nothing we needed that we did not have in the room. During our stay, we never had to call the front desk to ask for anything. Everything was available. And to top it all, we were allowed to check out late...very convenient since we needed to go to several fun parks around Rockford. We are in love with both the hotel and Loves Park. Wow!
August 12, 2013
Rated 5.0 out of 5.0 by Aparicio Thank you for a Great Stay.
This Holiday Inn Express is very clean and neat.
My wife and I enjoyed ourselves. The bathroom was very clean and the bed was comfortable and we did not hear any noise at all while we stayed.
The pool area was clean and the water was clean.
Big screen tv in the room with a desk and small mini frig. and plenty of lighting.
Thank you for a great stay.
August 11, 2013