Rated 4.0 out of 5 by 144
Rated 5.0 out of 5.0 by LG_Traveler Holiday Inn Rockford
This is a great hotel. Location, parking space, clean rooms, good restaurant, and friendly staff. I always stay at the Holiday Inn in Rockford, IL when my travels take me that way!
October 17, 2014
Rated 3.0 out of 5.0 by TeamH2014 Worst night sleep
I usually like Holiday Inn Express...but we had the worst night sleep ever this trip. The beds were too soft and the pillows hard as rocks! The room was stuffy even though we had the AC on. No one in our family of 4 could sleep we were so uncomfortable, we all ended getting up around 3:30 a.m.
It's not a terrible hotel by any means, but if you stay here, I would strongly recommend bringing your own pillows.
TO be honest, we had a nicer room and better night sleep last year when we stayed in the HIE in Loves Park... just 10-15 min away from this property.
October 16, 2014
Rated 2.0 out of 5.0 by Woody80 Poor Value for my experience
I like to share the good with the bad with my reviews. Staff, location, and room comfort were very good. The overall experience took a hit for what I would call a lack of foresight. During my stay the pool was out of the order. I am assuming the use of the pool is included in the inflated weekend rates. We had quite a few families with children in our party that were crushed to show up at the pool and it was not functioning. The front desk only confirmed that it was broken and someone had been called. In this age of technology and social media I would love to see Holiday Inn go above an beyond to compensate those who would have paid a similar rate to go somewhere else with a pool. Whether that would be through a voucher for a return visit or a break on the specific rate for that weekend. Even going as far to notify the families via email or text that there was an issue would be great. If I stayed on another weekend this would probably would not have been my experience. I have however stayed at competitors that have given vouchers for future stays as a compensation for a lack of an amenity.
October 15, 2014