Rated 4.0 out of 5 by 90
Rated 5.0 out of 5.0 by SMV2 Clean Hotel, Great friendly service
I typically stay at 4 or 5 star hotels and this is definately in that range!
September 11, 2014
Rated 1.0 out of 5.0 by Mamakas24 Unhappy with my stay (this last time)
I have stayed at the HI Rockland several times now. First of all, most of the stays have been average. The menu in the restaurant is VERY limited.
However, this past stay was very noisy, I called down to voice a complaint to the front desk. I did not receive a resolution, just a giggle from the front desk that she had just checked in a group. I said I know that, they are partying in the hall and slamming doors and making a ruckus. She said that they would settle down soon. Well, they didn't. And I called and complained again. Nothing was done to resolve the issue. The ruckus did eventually settle down in the wee hours of the morning, only to have it start back up again at 6am. I stopped by the front desk on my way out, for two issues. First of all, my Priority Club number had not been associated with my last two stays. The clerk took added it to my reservation for this stay, but told me that there was NOTHING she could do about the previous stay. She stated that once I checked out nothing could be done. She also said that I should always book directly and not use a travel agent that way my number will never get lost. I have been a priority club member since 1993 her answer was simply not true. I did tell her that I could get on line and do a missing stay and still get my points, she said "not when you have already checked out". I proceeded to complain regarding the noise from the night before and that morning. What irks me the most is that neither employee that I voiced complaints to seemed concerned. I advised that I would making reservations for the next 6 months in the South Weymouth area, but due to the lack of interest in addressing the issues I encountered with this stay and apparent non-interest in having me as a guest, I would be making my reservation elsewhere.
September 7, 2014
Rated 5.0 out of 5.0 by Benna Bopper Fast check-in, great staff, clean room
Great experience; it was a long flight, we were tired so appreciated the front desk agent's speedy check-in. Big, clean room, easy access and parking, no noise. Being IHG Rewards Club members, we were offered our choice of reward which I very much liked. Would recommend this hotel to everyone.
September 4, 2014
Rated 5.0 out of 5.0 by Happy247 Bed very comfortable and great staff
The Hotel was conveniently situated. The staff was very professional and friendly. The beds are very comfortable and clean. Room was clean. Our stay was very nice and I would stay here again.
September 4, 2014
Rated 4.0 out of 5.0 by Kathryn58 Comfortable bed and nice furnishings.
This is our second time returning to this hotel. We think it's a bit on the higher end as far as rates go, but it is conveniently located. The room could have been cleaner. We needed to get to an outlet behind the night stand and there was a candy wrapper behind it. So we know that detailing the room is not a priority. It seems to just be cleaned superficially. Items like the telephone and hair dryer hadn't been dusted in I don't know how long. But overall, at least the bed seemed clean and the bathroom area as well. The decor is nice and the bed and pillows were comfortable. The staff was okay; kept pretty much to themselves. In the future, I plan on checking out the other hotels in the area, but I would not dismiss this Holiday Inn; we like familiarity. The only other issue I had was that I was not able to use my points from a previous stay. I was told this over the phone and didn't understand why. It seemed too complicated of an explanation to push the issue. I figured that I wouldn't be vacationing that much anyway.
September 3, 2014
Rated 4.0 out of 5.0 by traveller 8_26 rockland 8/26 stay
People were great;
Hotel needs facelift in all areas: Rooms, Public areas
August 31, 2014
Rated 5.0 out of 5.0 by Judy1946 Great room
Room was very comfortable but was told there would be a breakfast for for wedding guests to meet at Friday am 9-12. We asked at the front desk at 9:15 where it was and was told there wasn't a breakfast set up that morning. We could go to the restaurant buffet if we wanted. We did and ate at our expense and waited for other wedding guests to arrive. We saw one person who ate and left and another who got coffee and left. At 10:15 as we left restaurant we heard the waitress tell the grooms brother that breakfast was set up in the ballroom. We headed there and was surprised to see everyone from the wedding. The waitress did credit our breakfast when told of the mix up and i informed the fellow at the front desk but missed talking with our families for a good hour alone in the restaurant. It was not a pleasant experience!
August 18, 2014
Rated 5.0 out of 5.0 by Bertha143 Excellent accommodations and friendly staff
My husband and I stayed here while we worked on packing and loading for a move across the country. The staff here, namely Ruddy and Andreya, we're extremely helpful and far exceeded the usual standards of service offered by the hotel industry. The room was very clean and up to date. Two minor problems, a misaligned shower head and a broken chain in the toilet, were immediately addressed. We would definitely stay again at this hotel.
August 16, 2014