Rated 5.0 out of 5.0 by Jimmynick It's all about the windows at this Holiday Inn
I am surprised no one mentions how huge the windows are in this hotel. Is everyone blind or totally unaware of their surroundings?
We've stayed at hundreds, perhaps a thousand hotels across the country and this one by far has the biggest windows of any place we have ever stayed. I can see how, in the coldest parts of winter, that it might be hard to keep the rooms warm with the heat loss due to huge amount of glass, but the views are spectacular. There are nice plantings around this hotel.
We stayed here on a pretty warm day so the room was easy to cool down, but the a/c -heater unit was so loud that I had to turn it off when it came time to sleep. It seems that outrageously loud heat a/c units are standard these days.
We paid for breakfast upon booking the room, but were unaware that on Sundays breakfast is served after 7:am. The front desk clerk couldn't figure out how to refund the cost of breakfast when we were checking out.
The man who checked us in could not have been nicer or more professional, which is always nice! The man who checked us out was named Steve and he was just as pleasant. Nice people always set the tone for the day.
Our room was on the fifth floor facing east, just by luck. When it came time for sleeping, the place was pretty quiet. Our pillows were ok....and the bed was comfortable. The previous guest must have worn some outrageous perfume because I could smell it on one of the pillows, which I just tossed into the chair instead of using it.
We left the drapes open before going to sleep only to be totally astounded by one of the most magnificent sunrises I have ever seen. The bed faced east, and when the sun started to peek over the horizon I woke up at my usual time. Honestly, I thought that I must be seeing things at first. Who would expect such an incredible scene while staying at a hotel?
So folks, it's all about experiencing one of natures most beautiful sunrises at this hotel. Think outside the box......this place is a real gem, not the cookie cutter Holiday Inn.
I told my husband that it would be worth staying there just for experiencing such a beautiful sunrise again.
May 19, 2013
Rated 1.0 out of 5.0 by Oneisenough Comfortable bed but only room for one person.
Checked in around 4 PM on a Thursday. Two times I was sent to a room that had not been made up yet. Went out for dinner to give them some more time, but ended up waiting another 15 minutes while the maid finished up when I returned. Otherwise the room was good, except for the big surprise. At 11PM while I was sleeping a young couple that had been given my room key walked right in, turned on the light and were suprised to see me in the bed. Now I know why there is a security devise on the door.
May 15, 2013
Rated 2.0 out of 5.0 by Chops55 Not willing to accomodate.
When I made my reservation I asked for a room on the top floor and a refrigerator in my room. I did not receive either. I was also told I would not be getting breakfast vouchers for my stay even though I had recieved them on my previous stay. So to summarize, I asked for three things and recieved none.
Oh by the way on one day I arrived back at my room at 4:30 PM only to find houskeeping was still servicing it. I had to wait in the lobby. Not acceptable.
March 14, 2013
Rated 4.0 out of 5.0 by CAT12 Fantastic breakfast
Highly suggest getting the breakfast add on to the room. It's pricey without it but soon good. Room was ok, hotel is kinda old, but good for a quick stay
March 2, 2013
Rated 5.0 out of 5.0 by Puzzle Bed was comfortable.
I just spent a couple hours,did not have to have any meals.My only complaint was the heat,I was a little uncomfortable until I fell asleep,any I "Love" a good pillow.Your pillows wre not for me,they actually look more like cushions.
February 8, 2013
Rated 2.0 out of 5.0 by Kyle435 Broken heater
I woke up every 30 mins because the heater in the room was horribly loud. You may want to get that fixed.
February 4, 2013
Rated 2.0 out of 5.0 by ColdGary Room was colder than a refridgerator
I typically don't write reviews for Holiday Inn's because I stay at them relatively frequently and the experience is good to very good the vast majority of the time. This was only my second stay at this partiular property, I don't often get down this way and usually stay at Holiday Inn's in NH and Vermont. When I arrived at the Holiday Inn Rockland MA and got to my room, I had to check and see if the windows were open becauase the room was so cold that I literallycould not take my jacket off. I was given a corner room with two heater units so I got the two units going and went to get something to eat. Upon return the room was warmed up but was still chilly. I had to get up early the next morning so I got into bed around 9 and thought I'd just warm up under the covers. After about another hour the room was so hot I was forced out of bed to fool with the heater controls on the two units. The "far" unit I was able to get to moderate but the unit closer to my bed would not shut off and would only blow either extremes of cold or hot air. I was forced to unplug it, leaving only one unit to heat the very large room. The remaining unit could not seem to reach an equilibrium of temperature and the experience throughout the night was one of either being too hot or too cold. Not a very restful night. To add insult to injury, my 6am time of promised wake up call never happened and I overslept until 6:50am. I was too busy and too late to take this up with the front desk so I took my departure and went on my way.
February 3, 2013
Rated 5.0 out of 5.0 by DJW69 Excellent Staff & Upgraded Fitness Center
I have stayed at the Holiday Inn - Rockland many times since 2007. The hotel staff (front desk, housekeeping, restuarant/bar, and maintenance) are outstanding...very friendly and always accommodating....
The Janaury 2013 improvements in the fitness center (new, state of the art equipment and new LCD TV) are really great. This shows that the hotel management is serious about trying to improve the "guest experience" at the Holiday Inn - Rockland.
January 23, 2013