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Rated 4.0 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Nice Rooms Simple check in and check out. Comfortable bed in clean and spacious room. Friendly front desk workers. June 5, 2014
Rated 5.0 out of 5.0 by surprisingly great food I've stayed at this hotel twice in the last 3 weeks. Let me say that the staff was friendly and accommodating from the start. Further, I had three meals here; one breakfast off the menu and 2 room service deliveries. The food was great! I recommend fish tacos, burger, and the pancakes. Only issue was a rattling air conditioner the second stay but it did not keep me awake. Bathroom clean (did find an dirty sock on the floor, but it was behind a chair, rather hidden-no problem). The rooms were quiet and I got good nights sleep without the usual hotels where slamming doors keep one up all night. On my next trips to the South Shore this will be the place I stay. May 19, 2014
Rated 2.0 out of 5.0 by Jacuzzi Disappointment We had a room with a jacuzzi in it and decided to use it. However there was NO hot water and the tube was not clean. There was dirt and little hairs everywhere. Very Gross!!! April 16, 2014
Rated 5.0 out of 5.0 by room 316 Our stay was very nice. Our only complaint was the shower/tub was clogged in our room. It would fill up with black soot/dirt and it was too late to change rooms because it was the morning of checkout when we realized we couldnt shower. This wasn't our orginal room, but what was offered to us for an early check in. A little disappointing that after a night of drinking and dancing that I was unable to shower before my endless commute back to NH, but it was a comfortable nights sleep with probably the most COMFORTABLE pillows I have ever used in my life!! April 9, 2014
Rated 5.0 out of 5.0 by Great People You have a great group of people here that go out of their way to make one feel comfortable. Steve, Frank, and Kathy at the front desk as well as Sam and Bob in the lounge are consumate professionals with whom I enjoy dealing. I travel extensively for business, and sometimes take for granted the stellar service I get at this Holiday Inn. That is until I stay someplace else, and learn to appreciate them all over again. March 31, 2014
Rated 4.0 out of 5.0 by As a hotel owner, I watch for many things .... I had the advantage of being in an upgraded suite which I thought was great I loved the openness of the room from the vanity area into the living quarters 2 comments: 1) Bathtub has inadequate shelves to place the smallest of shampoo and other accessories used in the shower ... my wife found it more problematic than me, but I still had to do a balancing act with your complimentary shampoo 2) while I thought that the lighting was excellent (compared to other facilities that I've stayed at), my wife wuold have liked to see a vanity mirror (on a swing arm) because the mirror was to far away for putting on her makeup ... I loved the L shaped counter I requested an email of my invoice (in addition to the one that was provided at the counter) but never received it Overall - a real quality room March 19, 2014
Rated 3.0 out of 5.0 by Bra in the Pullout I spent 3 nights and it was a good stay except for 3 things. Pullout sheets were not change and found a bra hanging out of the sofa the first night - creeped me out. Received zero towels in our room the second day. Furniture was dirty, ripped and old. Staff and breakfast area were helpful and apologetic for mishaps. Not my best of stays at HI Express, but I guess it could have been worse. December 23, 2013
Rated 3.0 out of 5.0 by Regular customer I was disapointed with this stay. I was there for four nights and two of the days, my room was not serviced by housekeeping. November 19, 2013
Rated 3.0 out of 5.0 Good location (close to Boston) and very comfortable beds. Hotel needs to be updated though The beds in this hotel are very comfortable! The doors to the rooms should be replaced and some remodeling is needed. I feel like I stepped back to 1989 when I came into the hotel. Indoor pool would make it a much more attractive place to stay! November 13, 2013
Rated 5.0 out of 5.0 by Beds were very comfortable., We were in town for a wedding.The entire wedding party and most of the guests stayed there as well.The room was very nice. Very clean and plenty of room for the one night stay we had.It was quiet as hallway noise was heard.The bar was still open at the end of the reception and a good amount of us piled in there.There was only one Bartender on duty.He did an amazing job.Especially since it turned out a second group from another wedding was in the bar also.He handled the crowd perfectly.Great service . Thanks for a great stay! Cindi November 6, 2013
Rated 5.0 out of 5.0 by A Great Hotel Great beds! I could sleep forever, and the staff was very helpful especially the guy at the desk, his name was James I think. October 27, 2013
Rated 4.0 out of 5.0 by Friendly service, very accomodating Stayed Saturday night with 14 yr old sports team. Was offered a reasonable group rate that included hot buffet breakfast. Staff was extremely helpful opening a conference room for the boys pizza and wings dinner. Location is right off the highway, easy navigaton. Only thing missing was indoor pool. October 23, 2013
Rated 4.0 out of 5.0 by Decent and clean. Could be improved. It was a pretty standard room. It was clean, but there were a few things that could be improved. The air conditioner rattled all night because of some plastic contraption meant to keep the curtain out of the way. It would be nice if you could include real cream and sugar and better coffee in the rooms. The restaurant's breakfast buffet is overpriced. Really disappointed there was no continental breakfast or at least coffee in the lobby. If you're going to keep the bar open until 1am, you should offer food. My husband was still drinking, but at that point I wanted something to eat and there was absolutely nothing close by. Big negative. October 22, 2013
Rated 5.0 out of 5.0 by Best Hotel in Rockland...very easy access to Boston I've used this hotel more than once and highly recommend it. The rooms are large and well maintained. The staff is always very accommodating. The entire hotel is clean inside and out. When compared to other properties in Rockland...this is the best option. October 21, 2013
Rated 3.0 out of 5.0 by Average aging Holiday Inn While the location of this Holiday Inn was convenient, the property itself is in need of an upgrade. From the elevator doors which creak and shutter to the rooms whose decor and furnishings haven't changed much in the last 20 years, this place could use some updating. My king room had a faint mildew smell upon entering, which increased after stepping into the bathroom. On the positive side, my server at breakfast was very pleasant and efficient. The breakfast was delivered hot and tasty. And the bed was very comfortable insuring a good night's rest. October 14, 2013
Rated 1.0 out of 5.0 by robbed at this hotel I was there for a wedding this past weekend that I was a maid of honor. While we were sleeping in the middle of the night a person broke into the suite room and stole my purse and gifts from the bride. My purse had money, checkbooks giftcards, my keys and my flash drive that I use all the time for work. Anyways my life was basically stolen because security of this hotel- THERE IS NONE!!! the only cameras they have are in the lobby. I had to loose time with the bride because I had to get to the airport for extra security because I did not have my lisense. I also lost the speech that I was supposed to be giving THAT NIGHT at the wedding. Needless to say I feel awful for the bride because I was a ball of emotions on HER wedding day! I have NOT heard from any hotel staff and this happened over the weekend. I feel like this has not been resolved. I am taking off of work in order to obtain all the necessary items that have been stolen from me. No one has followed up or seem like they care when they ruined a weekend for a bride and ruined my time away to spend with her and now to follow up and spend a lot of money on items that I should not have to purchase again. I am very unhappy and disappointed that this hotel did not do more for me and the guests who were in the room. We all could have been hurt as well because we were all sleeping in the room when it was broken into!!!!! WHERE IS SECURITY AT THIS HOTEL!?!? WHERE IS SOMEONE TO COMFORT ME AND LET ME KNOW THAT THEY ARE WORKING ON THE SITUATION?!! DO NOT STAY AT THIS HOTEL!!!!!!! October 14, 2013
Rated 5.0 out of 5.0 by Nice hotel This is one of the best decorated of the Holiday Inn brand hotels where I have stayed. October 10, 2013
Rated 5.0 out of 5.0 by Great Stay I stayed at the Holiday Inn Rockland for 4 nights recently while in town on business. Room was clean and comfortable. One of the best hotel room showers I have ever had. There was plenty of hot water and the shower head pressure was great. I ate 2 meals in the on site restaurant. One breakfast, and one dinner. Both were just OK, nothing to brag about but convenient not to have to go out. Close to Boston if you want to go into the city, only about 20 mnutes. I would stay here again if in town on another occasion. September 30, 2013
Rated 5.0 out of 5.0 by Rockland Everything was great. The staff and room as well as the bartender. Easy to get to and convenient to many points of interest. September 26, 2013
Rated 3.0 out of 5.0 by Bad Bar Found the experience overall as average. But the whole experience was soured by the Thurs & Friday night bartender(s). We were there staying for a Friday wedding, arriving Thursday afternoon. Bartender(s) on duty were apparently ripping off members of our party with inflated and fluctuating prices, money and drinks disappearing off bars, etc. This part of the experience soured the whole stay. September 25, 2013
Rated 4.0 out of 5.0 by Forgot the face clothes! The room was neat and clean as was the bathroom. The bed a little to soft for my liking. I'm thinking it may be time for a new mattress. Got up early to take a shower and NO face clothes. Yikes! Other than that a pretty decent hotel. September 11, 2013
Rated 3.0 out of 5.0 by TV channal solection Without exception the channels you offer were the worse I have ever seen in all my years of staying in hotels. I would be embarrassed to offer such a poor selection. One other thing that upset me was being told I wasn't aloud to bring pizza in the restaurant to eat with the men that were staying in my party. We had to all fit into my room with no place to sit. I have never heard of this type of rule before either. Given these two things I will look elsewhere before coming back here. I stay at a lot of Holiday Inns but this one is by far the worse because of what I just stated. I know you want to save money, everyone does but I think what I mentioned is very trivial as far as cost goes. September 9, 2013
Rated 3.0 out of 5.0 by Bartender Bob I would like to start by saying that your hotel was extremely accommodating on the evening of Sunday September 1'st. We showed up at 2:45 PM and the hotel was experiencing issues with finding enough rooms but they were able to find us a room for a slight early check in. We then attended a friends wedding in the area. Following the reception, a group of individuals from the wedding decided to go to the bar you have on the second floor of the hotel. As I don't have to explain to you, weddings are fun times where you get see family and friends you haven't seen in years. We entered the bar and had the pleasure of being waited on by the bartender, Bob. I have never been treated with such disrespect and rude behavior by a bartender before. It was beyond apparent that Bob did not want us to be there nor did he want to be there. As a person who worked in the restaurant business for 8 years and bartended for 3 of those 8 years, the way you make your money is by having customers. I could not believe the way he was treating people by just absolutely ignoring them if they wanted a drink. Or complaining that people wanted a drink of water. I believe the line used was " I put water in the back of the dam bar or else I would be just sitting back here pouring you guys waters all (expletive) night. " When I bartended I loved seeing customers come through the door, more money in the bartenders pocket. I just wanted to let you know what type of individuals you have representing your establishment on a busy Sunday evening when you have a wedding in town. September 5, 2013
Rated 4.0 out of 5.0 by the suite was not a SUITE Checked into hotel around 5PM to find our suite was not a suite. Holiday Inn does not have a suites. We needed the extra room as my husband is in end stage emphysema, and sleeps a lot. We were booked for two nights at the hotel. I needed more then one room with 2 beds, thus we booked a suite. Steve, at the front desk bent over backwards to help us (where else were we going to go at that point, my husband oxygen concentrater had already arrived at the hotel) We ended up with two ajoining rooms which worked out well.. The rooms were clean and the beds were comfortable. The weather was great and we enjoyed our stay and visiting family in the area. If not for the lack of a suite we would stay at this hotel again and recommend it to anyone visiting the area. September 2, 2013
Rated 4.0 out of 5.0 by Comfortable bed The room was fine for what we needed. It was clean and comfortable. The staff could have been more courteous. There is a great Italian restaurant across the street. August 29, 2013
Rated 5.0 out of 5.0 by very nice property solid class A building. not like the cardboard best western and quality inn next door. quiet set well back from main road. wish they would enclose the pool ! unfortunately the staff would not give me a priority club upgrade. they just didn't care about that. August 26, 2013
Rated 5.0 out of 5.0 by Very Good Service and Value We thoroughly enjoyed our stay. The staff were very friendly and helpful and the room was very clean and comfortable. Steve, who greeted us as we checked in, was particularly helpful at the start of stay. August 16, 2013
Rated 4.0 out of 5.0 by Very clean and comfortable We were looking for a hotel to stop-over at before our early morning flight and this hotel was perfect. Very clean, comfortable beds and pillows and big modern room. Perfect for what we needed - literally right off route 3. August 13, 2013
Rated 2.0 out of 5.0 by In the area for a wedding I think the overall stay was mediocre at best. When I reserved a king suite, l was thinking there would be a door separating the bed from the lounge area. As in other hotel suites I've stayed in come with a kitchenette, this one did not which makes it more difficult traveling with small children and washing dishes/bottles. Although they provided a roll away crib, I didn't feel comfortable having my 8 mo old to sleep in it because of the cold metal bars. Housekeeping never showed up the entire morning we were out and about. We had to ask that our trash be taken and towels replenished at 2:30 p.m. so we could get ready for the wedding at 5:00. It probably would've been ok if we didn't have small children. The staff seemed like they wanted us to be happy and comfortable! August 12, 2013
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