Rated 4.2 out of 5 by 45
Rated 5.0 out of 5.0 by hagler42 Extreme professionalism
The staff was one on the most professional I have had the pleasure to stay with in quite some time. They were respectful and accomendating beyond measure!
February 25, 2014
Rated 5.0 out of 5.0 by CaptainsMate Wonderful staff and comfortable rooms.
My husband and I try to only stay at Holiday Inn hotels because they are consistently maintained. We know what to expect. But the Pinnacle Hills Holiday Inn went far above and beyond our expectations!
Beginning with my call to book our rooms, they made sure we had attached suites so we could keep a closer eye on our children. I arrived sick and the staff quickly checked us in and asked if there was anything I needed to make me more comfortable. When my husband and children decided to take in a movie the staff went out of their way to direct them to the nearest theaters. The BEST part of our stay, however, was our room service dinner. Having children with severe food allergies we generally just take a portable grill to avoid cross contamination, but I was so sick we decided to order from the restaurant. The staff was super accommodating, they took special precautions and our children's meals were not only safe but they were tasty to boot!
If you find yourself near Rogers, looking for a quality hotel with the friendliest and most helpful staff I highly recommend the Holiday Inn at Pinnacle Hills.
February 11, 2014
Rated 5.0 out of 5.0 by ozzie123456789 Nice hotel
Very nice staff. New menu items, they are very good! Bar on property. Always have coffee and tea in the lobby. Patio outback.
February 4, 2014
Rated 3.0 out of 5.0 by Gena57 Disappointed
This is a nice hotel and I have stayed there before. We were in room 217 and the bed in this room was extremely uncomfortable. Way to firm. The push bottom lamps were too hard to turn on and off. The one between the beds would not work. The faucet would lift off if you accidentally tilted it up and unfortunately I left my toiletry bag hanging on the back of the bathroom door. I called when we got home and even though I was told the room was not occupied my bag was not there and it had not been turned in by the staff. The free breakfast was fine and we enjoy the free coffee in the lobby. The staff is friendly but I was disappointed overall for the price. Also, I was surprised when I reported the incident to management about my missing bad I wasn't offered compensation in any form. A free night at one of their hotels or extra points on my IHG card would have been nice. I did get an apology but that is small consolation for losing a bag with approximately $100 worth of products in it.
January 23, 2014
Rated 5.0 out of 5.0 by Rfredrick Nice Hotel
Very nice and clean hotel. I think I was upgraded to a suite unless all the rooms are like that.
January 12, 2014
Rated 5.0 out of 5.0 by mindy1964 Great Staff
This is a very comfortable hotel right in the middle of everything in downtown Rogers. We found the location very convenient and also the staff friendly and accomodating.
Thank you all for a great stay!
January 2, 2014
Rated 5.0 out of 5.0 by raulston confortable
I will choose this hotel over and over again, the price was right, and the location was perfect
December 30, 2013
Rated 5.0 out of 5.0 by Learjet Best Hotel in Roger, AR
Over the years we have traveled to Rogers, AR to visit friends and family. This is the best hotel that we have stayed at!! The Staff was GREAT and went out of there way to help with receiving and sending paperwork for a house that we are buying. The room was very spacious and extremely comfortable. The beds are better than what we have at home. We would highly Recommend for business or pleasure travelers!!
December 29, 2013