Rated 3.9 out of 5 by 83
Rated 3.0 out of 5.0 by Shine Things you need to correct
In general this hotel is OK because it is in Europe. but two thing you need to correct.
1. you need to credit the point I made by living in your hotel. I stay in your hotel in the night of 20th and 21th. I told you to put my priority club number in and you agreed but didn't do it.
2. clean my flush totally.
July 25, 2013
Rated 2.0 out of 5.0 by mark5730 conveinent to CDG
pay to use the business center computer to print boarding passes??
shuttle not convenient for Terminal 1
July 14, 2013
Rated 3.0 out of 5.0 by Etame7 Great hotel, very bad shuttle
The hotel is very nice and the staff courteous. The only problem is that being an airport hotel you expect to have an efficient shuttle to the airport and this is not the case. The shuttle used go to several hotels before getting to the destination, and usually is is very crowded. The time to cover the distance from airport-hotel or viceversa is from 45 minutes to one hour. The shuttle from downtown Paris to the airport takes the same time. So maybe is better tu stay in the city.
Also the taxi service the hotel called for me was a rip off, as the meter was 9 euros when I board the taxi. Taxi dirver says that meter begins when you call the base, so they are charging for the time they take to get to pick you up. Only in Paris!
July 12, 2013
Rated 1.0 out of 5.0 by JPF4 Shuttles
Because it was friday evening the # of shuttles from CDG to the hotel had been reduced --> we had to wait more than 45 min; while other hotels shuttles were going around every 20 mn.
The worse was the following saturday morning - When the shuttle showed up at 8:00 AM it was so packed nobody could get in --> we had to call taxis in emergency not to miss our flights!
I forgot: there was a Hotel van, but the driver was off duty
Conclusion: by trying to save a few Euros on shuttles cost, Holiday Inn CDG has surely lost a lot of customers
July 11, 2013
Rated 4.0 out of 5.0 by johnnymrs airport hotel par excellence
this was best airport hotel i ever stayed in WHITE NEW CLEAN TOWELS AND BEDDING IS all i ask for in a hotel . THIS HOTEL had the best ever linen and towels. AIRCON worked well and staff very kind. ONLY downside 40 mins shuttle but luckily i was not in a hurry
July 6, 2013
Rated 2.0 out of 5.0 by AlinBAH Table for one, next to the kitchen
Pros - room is typical of european size but comfortable and cozy. Reception staff are very attentive and helpful.
Cons - restaurant staff, is the opposite. "Table for one? And with all the open sapce, you are seated right next to the kitchen door". I walked away and sat on the bar, then only to be told that you you can sit anywhere you like, pweettt!!!!! Typical expression.
Upon check out the next day, ensure that transportation to airport has been pre-arranged. Transportation to and from airport is not responsibilty of hotel. Although transportation is advertised by taking the Black Bus.
For the same price, Hilton is best. Private shuttle and better service.
July 5, 2013
Rated 5.0 out of 5.0 by DMFL Holiday Inn Express
We used our points to stay in the Holiday Inn Express at CDG before coming home from vacation. It was a perfect night for us. We easily turned in our rental car at the airport after dropping our bags at the hotel. We used the bus system without a problem. The hotel was clean, quiet and a comfort after 2 weeks of driving and touring. We both agreed that the dinner we had at the hotel's restaurant was one of the best of our vacation. We look forward to staying again after our next trip to France.
July 3, 2013
Rated 5.0 out of 5.0 by berjoug comfortable and convenient
Overall good experience, restaurant good but understuffed.
The night we had dinner the restaurant was full and only two
waiters, who were running to catch up. They were great but
it was so much they could do.
June 20, 2013
Rated 4.0 out of 5.0 by Karld Excellent location for short stop
Good hotel in a great location. very clean and stuff very helpful.
If only the rooms were a little bit bigger it would have been perfect.
would defiantly recommend it.
June 17, 2013
Rated 2.0 out of 5.0 by Soyank For airport stay only
Stayed 2 times in space of a couple weeks that first stay not so bad but did witness a staff member overreacting at checkin. Not able to print boarding passes, must email to front desk. I was never able to do this so not sure if it works. Absolutely the smallest rooms I have encountered in France including Paris. The dinner room the second stay was a disaster. We had the same exact servers so I can't explain it but it was like they were sleep walking. Be careful of English translations on the menu they are not accurate. The staff displayed the most attitude I encountered in my travels in France. Really not a welcoming place but a revolving door. The shuttle used by the hotel was by far the most crowded and made the most stops of all the shuttles I saw. Not the fastest way to the airport. Also need to be outside waiting for the shuttle and not in the lobby.
June 15, 2013
Rated 5.0 out of 5.0 by DonCyclone Very helpful
Only there for one night. Wanted to maximize our short stay and the staff was very helpful. We were able to get to the Ifle Tower and view the lighting at 10 pm and get back by train and shuttle that evening because of the very helpful and informative staff.
I would recommend that anyone going to the airport on the Black Bus that you make sure you start early. Bus was very full and it took about 30 minutes to get to the airport. We almost waited too late to get there for an international flight. Start at least 3 hours ahead of flight time.
June 5, 2013
Rated 5.0 out of 5.0 by RobKW Nice Hotel Convenient to CDG
Great place to stay if you have an early next morning departure for the US. Friendly staff, clean, modern rooms and good bar and restaurant.
May 29, 2013
Rated 5.0 out of 5.0 by Steve68 Friendly and professional staff
The convenience of the location to CDG is the main reason I chose this hotel. Once there I was impressed with the staff in terms of the quick and efficient check in, the friendliness of the bar and restaurant staff, and then a quick, friendly and efficient check out. The shuttle to the airport was absolutely packed - and it is a full size bus! You might want to look into either more frequent service and/or reducing the number of hotels covered by this service.
May 20, 2013
Rated 5.0 out of 5.0 by Dmitry28 Good.
This hotel is located close to CDG airport. It took only 5 minutes to get there by taxi early in the morning. Holiday Inn provides free-of-charge shuttle bus to drive you from the hotel to the airport entrance. However the problem is that this bus runs only from 05.02 am to 01.40 am each 20 minutes. As it picks up people from several hotels, it takes about 20 minutes to get to the CDG. This was too risky for us as our flight was scheduled for 06.10. So we had to use a taxi. It costed 25 Euro.
As an IHG Platinum Status member I was given Executive Room for the price of standard room. Besides we were provided with couple of Welcome drinks. WiFi code was given without extra charge.
We also tried dinner menu. Very good meal for highly reasonable price.
Our room was clean, well equipped and calm. It is a bit noisy around as planes are taking off and landing very close to the hotels area. But this is not hotel's fault. If you do not open the room window you are not disturbed so much.
All the staff members are highly polite and helpful.
May 19, 2013
Rated 3.0 out of 5.0 by Rosco73 Close to CDG and a free shuttle
The staff were very friendly and did speak English (some better than others). This is a good place if you are passing through CDG and need a place to stay. They have dinner and a happy hour at the lobby bar. The lobby, hotel in general and rooms were very clean and fresh. Breakfast was good with both French and English food available, coffee and tea.
The rooms are really small. I upgraded to an executive room, if I used the luggage table I would not be able to walk to the other side of the room. The morning breakfast is very expensive for what you actually get. The dinning room and lobby bar were packed with people and there were not enough servers available to make it worth the time to go. I hate to say it but we went to the hotel next door for dinner and drinks. This is setup as a Holiday Inn Express and is being used as a full featured Holiday Inn with restaurant and bar. These amenities I found to be lacking.
May 8, 2013
Rated 4.0 out of 5.0 by Moesch1928 Clean, Comfortable rooms, suberb food
The welcome and friendliness by reception staff was a breath of fresh air, after a long flight. I was a little put out with the lack of service in the dining area, as I felt that the server had forgotten about me and I was unable to order additional courses. HOWEVER, the dinner was superb, well presented and very tasty.
All in all a very pleasant experience. The shuttle service to and from the airport and rail station, is extremely convenient.
SUGGESTION: The staff were very friendly but did not provide any local tourist information (Roissy). I feel that a staff member as a "guide" would be a welcome addition and an asset to the hotel.
April 30, 2013
Rated 5.0 out of 5.0 by Ana85 Dinner
There are no options to eat after 23 o´clock. You are near the airport, you must offer something besides salads.
April 28, 2013
Rated 4.0 out of 5.0 by namboman clean and warm room
kindness reception and fast check in & check out. nice staff
especially this hotel is convenient for taking the free airport shuttle bus at airport nighttime.
April 22, 2013
Rated 4.0 out of 5.0 by Mws23 Nice place and good location!
Nice hotel and a very good restaurant. Very comfortable bed. The only negative I had was that the staff wasn't very knowledgeable on the laundry services. I phoned prior to my visit to make sure I would have laundry services, and when I arrived on a Saturday night the staff told me to have my laudry down by morning to have it done same day. As I was reading the hotel information in my room, it said no laundry services on Sunday. I phoned back the receptionist and he told me to have my laudry ready in the morning and talk to the morning receptionist to make sure it was done. Not until Sunday morning when I delivered my laudry, they still weren't sure if there was laudry service. So, in the end, no laundry service for me.
April 22, 2013
Rated 4.0 out of 5.0 by Jluckystar5 Convenient and close to airport
After a long trip, it was a very relaxing to stay in a hotel that's close to the airport. The environment is amiable and room is cozy and clean.
However, the sign in the airport for getting to the shuttle bus was not very clear. It could have been helpful if there is a clearer instruction on the hotel website.
April 18, 2013
Rated 4.0 out of 5.0 by Rabbit9 Clean, comfortable room
The room was very nice and comfortable. The restaurant opened for dinner at 1900 and was somewhat expensive , but fine. I didn't get the promised wake-up call but otherwise it was a great place in which to relax before flying home early the next day. The shuttle service to and from the airport worked out well.
April 15, 2013
Rated 5.0 out of 5.0 by holidayinn24 Super clean and friendly
Of my 2 week stay in France, this was the most comfortable, clean and noisless room I stayed in.....the food at the restaurant was also good and people were friendly and served us with a smile. It was a really nice way to finish the trip and I would recommend this hotel for sure!!
April 7, 2013
Rated 5.0 out of 5.0 by Bluzgirl Convenient location; good value; comfortable room
What a great location, and easy to get to with the free "black bus" airport hotel shuttle. Beds are very comfortable and the hotel is quite clean. A friendly staff mans the restaurant and front desk of this very accommodating airport hotel. A small "village" for last minute shopping or dining is a short walk away. I've stayed here more than five times in the past few years and I've never been disappointed.
April 6, 2013
Rated 3.0 out of 5.0 by Sunflower10 Nice room, excellent desk staff, very poor restaurant
Room and desk service was fine. Desk manager very thorough and helpful. Restaurant food quality was very poor, meat ordered medium well, served after an hour and very rare, sent back. Wait staff seem overwhelmed and generally were not caring about service quality or timeliness. Most travelers don't have high expectations for food service in hotels close to the airport, but this was sub par and unfortunately really brings this overall rating down.
April 3, 2013
Rated 3.0 out of 5.0 by Rugby2013 Typical airport venue.
Poor "room service" element for this type of local.
March 23, 2013
Rated 4.0 out of 5.0 by chris1974 comfortable bed and clean room
good location at airport with access to Villepinte fairgrounds.
March 5, 2013
Rated 4.0 out of 5.0 by dkluver Shuttle Service to CDG
Everything excellent... except your shuttle service. Not reliable, late pick up time and, overall, a very rude woman driver... Sadly.
February 24, 2013
Rated 5.0 out of 5.0 by Denver1996 Great Service, Very Friendly
This is the first time I've elected to stay by the airport the night prior to departing Paris. Based on my experience during my stay here, I will do it from now on - at this hotel. I wish you could uproot this hotel and place it in the middle of Paris - I'd stay every time !
The check-in experience with Sadat was flawless. Very warm & welcoming. Greeted me recognizing my PriorityPlus status and offered me an upgrade without having to ask. Thank you Sadat !
Tafifiri (sp?# waited on me at the bar and then later in the restaurant for an early dinner. Very warm and friendly. Great service without hovering. Thank you Tafifiri !
Room was nice size #for Paris), very clean and everything I needed. Bed was comfortable.
As to the Black Bus Shuttle, it was 6 minutes late. Not under the hotel's control. Plan a few extra minutes in and don't wait till the last minute to head to the airport and you'll be fine.
February 21, 2013
Rated 2.0 out of 5.0 by Hicham Horrible visit
I was disappointed during my visit to this hotel (even if i'm a big fan of IHG properties). Customer service need to be revised and redefined. I had 2 incidents during my Stay regardless of the price of my stay:
- As a platinum member i was offered a free drink, i was surprised when i went to the bar and the bartender took an empty bottle to fill ith with water from the fountain. I think we deserve more that that.
- I ordered pasta in my room service, the food was delivered cold but more that that, i had a plate with ketchup and Mustard and underneath i found empty/already opened pouches of salt and peper. the person in charge didn't make the effort of giving me a clean plate.
February 18, 2013
Rated 4.0 out of 5.0 Good stay - convienient
Arrived Wed eve - had two ajoining rooms as requested - rooms were very small - but we were there to sleep - so ok.
Had probs with finding the inroom dining menu on the TV - confusing.. front desk seemed to respond v.quickly - and were upstairs in 2 mins to help - thx, wife and I had dinner downstairs - seemed to be shortstaffed - but coped just, enjoyable last meal and wines in france - thx, left v.early the next morning to catch flight.. thx IHG / HI
January 15, 2013