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Rated 4.4 out of 5 by 429 reviewers.
Rated 2.0 out of 5.0 by Comfortable bed but service and maintenance issues. Two of the five rooms had issues with the key card access and one room had to have maintenance let them in three times. One room was billed incorrectly. I spoke with the front desk and he never got back with me like he assured me he would. I had to go back again the next morning and speak with someone else and we are waiting to see if the credit was issued to the account. The restaurant service was Terrible! They were understaffed. Long wait for food and checks. The kids food came long after the adults. Two of the thirteen orders were not as ordered. The Holidome area and amenities for the kids were nice but there were issues. The tiki chairs were SO uncomfortable and made it hard for family to sit in the commons area and visit. Some of them were actually broken and shouldn't have even been there. October 16, 2014
Rated 3.0 out of 5.0 by bar The bartender was VERY rude. There were approximately 10 of us that came in from a wedding at about 11:45pm. We were told it was last call and she was closing down because she felt like it. October 15, 2014
Rated 5.0 out of 5.0 by Great night sleep great location not far from downtown Chicago, clean and updated rooms, and great service at a great price. October 15, 2014
Rated 5.0 out of 5.0 by Service Front desk provides excellent service. They are very helpful to attend tom your needs. I would highly recommend this hotel. October 15, 2014
Rated 5.0 out of 5.0 Credit Manager Hotel seems to be updated over many past stays. Good job. October 14, 2014
Rated 5.0 out of 5.0 by Nice Hotel Good location. Nice staff. Restaurant is average. Platinum upgrades were available. Plenty of parking. October 9, 2014
Rated 5.0 out of 5.0 by Great hotel! If you are looking for a good hotel with friendly staff and a comfortable nights sleep this is the place! I was in town for business and everything I needed was available at the hotel. The restaurant, shuttle service and swimming pool were all great. October 9, 2014
Rated 5.0 out of 5.0 comfortable room and great service I had a great stay. A very nice hotel I would stay there anytime. October 8, 2014
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