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Rated 4.4 out of 5 by 415 reviewers.
Rated 4.0 out of 5.0 by Used Reward Points Our room was across from the pool in the Holidome which proved to be a bit noisy due to a birthday party next door that continued into the night. Our past stays have been in the tower which is much quieter and the rooms there seem larger. The breakfast buffet had many good choices and the children ate for free! Can't beat that for value :-). There was a bit of confusion re: the airport shuttle upon arrival, but they sent a taxi at no cost. When my husband arrived the following day, Sean was quite helpful at the front desk. I have recommended this location to my daughter and her family but suggested they ask for a room in the tower. The Holidome is a great place for families during the day, but not so great at bed time. September 5, 2013
Rated 2.0 out of 5.0 by Helpful staff... The staff was very kind and considerate. The only reason we picked this facility was for the Holidome and the location. Guests need to be warned that the Holidome can and often is closed to the hotel guests when some of the guests "reserve" the Holidome for special occasions. This happened to us during our stay. Hotel was nice, but needs some updating...the deadbolt locks on both my rooms would not lock; the bathroom doors were rotted on the bottom and looked bad...but were functional. September 3, 2013
Rated 5.0 out of 5.0 by Great Staff Excellent staff. Quick check in. The property is well maintained. September 2, 2013
Rated 5.0 out of 5.0 by EXCELLENT - I LOVED IT I would stay here again in the future. No problems or issues at all. September 1, 2013
Rated 5.0 out of 5.0 by Great updated property enjoyed the renovated room and look forward to returning for business and pleasure September 1, 2013
Rated 5.0 out of 5.0 by EXECELLENT- I love it! EXECELLENT- I love it! Staff was friendly/helpful. Rooms were clean and housekeeping kept on top of it. Had a great time. August 29, 2013
Rated 5.0 out of 5.0 by Great everytime! Always a warm welcome! Rooms are nice, breakfast is great. Ryan at the front desk is always accomodating. Enjoy staying here everytime, I'm in the area for business (2 days every other week). August 28, 2013
Rated 5.0 out of 5.0 by Enjoyable stay Very professional and helpful staff. We enjoyed our stay. August 28, 2013
Rated 4.0 out of 5.0 by Comfortable bed Overall, the experience was great, but, unfortunately big event management seems to be a problem in the hotel as ordinary hotel guests are not shielded from the havoc and nuisance caused by the event guests. The restaurant is also a problem with very poor service. The waiters are not friendly and the food is terribly cooked. August 26, 2013
Rated 3.0 out of 5.0 by Curteous staff, Hotel in need of updates. The people at the Holiday Inn we're very courteous and tried to help make our stay comfortable, however the rooms were a bit small and outdated for a family with 3 kids. Being a Platinum member I tried to upgrade to a Suite, however it felt like a dungeon and the kids were nervous to stay in a seperate room. The hotel also wanted to charge $10 per roll away bed. We stayed in a double bed room and one of the kids slept on a chair. Luckily there short. We cut our 4 night stay short and moved to a Holiday Inn Express. The property atmosphere is friendly and very clean. However, it needs some TLC to get it back to average status for a Holidome . The food at McKennas was good with a very friendly wait staff as well. August 23, 2013
Rated 5.0 out of 5.0 by EXCELLENT-I loved it! The room is very comfortable, and neat, swimming pool and basketball court on the first floor is awesome!EXCELLENT-I loved it! August 23, 2013
Rated 5.0 out of 5.0 by Great Place For Kids We came to visit because I remember loving it when I was a kid. It was all I remembered!! My kids had a great time and we were able to be on the first floor which totally makes the diffrence! Would recommend for a night away with the kids for sure! August 19, 2013
Rated 2.0 out of 5.0 by review if you want sub standard rooms at an average rate - then this is the placce for you ---linens were very nice and so was staff ---very neglected place ---very disappointed for we usually like to stay at Holiday Inn Express and thought this would be similar --- have stayed there twice before but have not been there for years and I don't they have done anything for 20 years --- nice lobby --- for first impression. August 18, 2013
Rated 5.0 out of 5.0 by EXCELLENT Staff, Restaurant and Lounge As a Platinum Member I have chosen to stay at this hotel on numerous occasions on business travel to Elk Grove Village, IL., and will do so again. The staff at the front desk and restaurant/lounge is particularly pleasant and welcoming. The food is excellent. I have chosen the encrusted/seasoned sirloin on past visits and have found this selection to be an outstanding choice and will exercise this menu option again. August 18, 2013
Rated 3.0 out of 5.0 by problems stay on 12th - bathroom dirty and very dated - stayed because my bathroom was beig remodeled and pre remodeled it was sooo mcuh better than this--problem having lunch at restaurant --they expected two groups but a third came on meeting break with about 22 people and myself and another told to wait until they were cared for ---we left! Another stay on the 14th --- worse experience - knobs missing on cool/heat or broke off needed to block cold with chair --- inside door handle broke in my hadnd on leaving --- breakfast at Mc Kennas was so saty couldn't eat it - got it complimentary not much left fresh at buffet either --drastic updating needed August 16, 2013
Rated 5.0 out of 5.0 by Great Staff I have stayed several times at this Holiday Inn. The staff always made me feel at home. August 16, 2013
Rated 5.0 out of 5.0 by Well done Ryan Looked after very well, especially by Ryan. Super room for the money. Breakfast was awesome. Fridge in room was very handy after visiting Binny's, the best liquor store ever. Not keen on the popcorn at the bar. August 15, 2013
Rated 4.0 out of 5.0 by Very nice staff. Job well done esp. to Haiden Very accommodating they are able to move us to another room because the first room they put us smelled like chlorine inside the room and also we can hear the noise from outside. August 14, 2013
Rated 5.0 out of 5.0 by Great stay with my grandkids My grandsons were particularly impressed with the accomodations. We enjoyed playing in the Holidome and their meals were free in the restaurant. The room was clean, quiet and comfortable. We were surprised to see that Housekeeping took the time to set up my grandson's stuffed animal on the bed after they made it. :o) Great fun! We'll do this again! August 12, 2013
Rated 5.0 out of 5.0 by nice accomadations I particularly like the exercise area since I lift free weights. Thanks for relaxing stay. August 12, 2013
Rated 2.0 out of 5.0 by Loud Our room was just above the Basket Ball Courts, we could hear everything! I was in town for my child's competition, and the pool was nice for the kids, but if you wanted to sit and watch the kids, we had to sit on wood chairs with no cushions, very uncomfortable. Much of the hotel seemed very dated. The rooms were clean, but very small. If I did not get a special rate, I would have left. We will stay someplace else the next time we have to visit Harper College for our competition. August 3, 2013
Rated 5.0 out of 5.0 by Stellar Staff at This Location Good location close to major highways. Staff was excellent throughout stay. Really appreciated the care package upon arrival into my room, most other chains will gladly charge you for that stuff. Only downfall is the indoor basketball court if your room is in the Holidome, the hours seemed pretty relaxed. August 2, 2013
Rated 4.0 out of 5.0 by Nice people and amenities - Bug on my face Overall the hotel was nice. I spent a Monday - Friday at this location and did not have any major issues. When I went to bed Wednesday night right before I fell asleep I had what I believe was a moth walk across my face so I looked for other bugs but could not find any. It was likely a fluke, but still not a pleasant feeling. July 31, 2013
Rated 5.0 out of 5.0 by Staff was great Found the staff to be friendly and helpful. Needed to get to bed early for meetings the next day and it was very quiet in the room with no disturbances. Really enjoyed my stay. Plan to come again. July 29, 2013
Rated 4.0 out of 5.0 by Good Meal in Restaurant Many hotel restaurant meals are so-so. I had a grilled chicken breast sandwich that was without a doubt the best I have ever had. July 29, 2013
Rated 5.0 out of 5.0 by Excellent service The hotel is really close to the convention center, and shuttle service was always available. July 29, 2013
Rated 5.0 out of 5.0 by Great Customer Service Another great experience from this hotel. I was especially impressed by the great customer service from the front desk staff especially Christine and Brien. I was greeted immediately for being a platinum member from Brien when I checked in. Only one issue I had from my stay was TV channels and Christine helped and solved it with a professional way. The restaurant staff were also great and always smiling. Thanks all staff.. July 29, 2013
Rated 5.0 out of 5.0 by Business Love Staying. Everything I need as I travel for work. July 29, 2013
Rated 5.0 out of 5.0 by Weathersby/Bridges Chicago Reunion 2013 The family reunion that we had at your hotel turned out just fabulously. This was our 2nd reunion hosted by your hotel and everyone had a great time. The staff was very flexible in managing the many changes that we required at the last minute. We spent four days there with a reunion group of about 70 people. We had a group breakfast buffet each day that was varied and great. The best day was our Sunday final banquet and your hostess went out of her way to make sure it was wonderful. The lighting was recommended by your hostess and it made the room sparkle. Please thank the hostess for her great suggestions.. To top it off the food was fantastic. We would recommend your hotel for any large group events like ours. They will not be disappointed. Thanks Again Julia and your Staff from the W/B reunion committee! July 27, 2013
Rated 5.0 out of 5.0 by Great vacation experience My family absolutely loved the scenery, bamboo furniture with palm trees as if your on a island. Love the all u can eat breakfast buffet with the room upgrade and the special acknowlegements for being a IHG valued customer July 25, 2013
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