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Rated 4.4 out of 5 by 355 reviewers.
Rated 5.0 out of 5.0 by Nice stay We were there to meet family member came from Ohare. The location is great and the shuttle to the airport is very helpful. The suite we stayed is very nice and neat, quite too, which is perfect for baby sleeping. The staff is very friendly and helpful too. December 20, 2013
Rated 4.0 out of 5.0 Nice experience We stayed one night after a holiday party and were pleasantly surprised with the room, staff and service. We would like to thank Sean V for his extra special attention. December 19, 2013
Rated 4.0 out of 5.0 Excellent concern for guest comfort and great value I booked an overnight stay for a professional seminar. The room I was given was surprisingly in poor shape. I thought of complaining, but hesitated when I thought it would only be an overnight stay. I received a call from a hotel staff person who inquired about my satisfaction with my accommodations. Soon after voicing my concerns, I received a call from Cristie, whom I assumed was the hotel manager. She apologized and offered to move me to another room among their executive suites and a free meal. I told her that I would brave it for one night, but she insisted. She indicated that it was important to her that I have a wonderful and comfortable experience at the hotel. I agreed and was moved to a room that well surpassed the room originally assigned to me. The hotel staff were gracious, pleasant, caring, accommodating, and professional no matter what part of the hotel I visited. The food in the restaurant was phenomenal! My colleague and I were surprised that a hotel restaurant would have food and service of that of a four or five star restaurant. I would stay here again and recommend the Holiday Inn Rolling Meadows without hesitation. The conference accommodations were exceptional. December 9, 2013
Rated 2.0 out of 5.0 by room was great but everything else not so good My family was down stairs at the dome went to take my 3rd old to the water fountain to get a drink of water and what do I see? A cockaroach! Showed my sister and she went to tell one your staff members that was passing through. The women said ok but didn't do anything about it! The breakfast buffet is not worth $11.50 a person either. The bacon taste like rubber and the oatmeal was cold. December 4, 2013
Rated 5.0 out of 5.0 by Excellent service and wonderful hotel We stayed at this hotel for one night in November for a small family get together and the experience couldn't have been better. From check-in to check-out, everything was great. The hotel is nicely remodeled and the staff was very professional, helpful and accommodating. The hotel amenities were perfect for families - pool, basketball/volleyball court, game room, pool/air hockey along with a nice restaurant/bar. It also looked like a nice place for meetings, weddings, etc. The hotel is conveniently located just off I-90 close to Woodfield Mall and Medieval Times. The room size was a bit small, but worked fine. We would definitely stay here again. December 2, 2013
Rated 5.0 out of 5.0 by Friendly staff and plenty of amenities The hotel was very clean and the staff was very friendly and helpful. The hotel has everything you need to grab a drink and have a good meal. December 2, 2013
Rated 5.0 out of 5.0 by Tropical Retreat Stayed at your hotel in November. Was able to get last minute accommodations. My Grandson was married while on leave from Marines. We were able to have guests come and go throughout the day. They were always greeted with a smile. Kuddo's to Housekeeping and MaIntance who were so respectful and accommodating from making sure we had extra garbage bags and pillows. Front desk was eager to please from referring the best pizza place to putting up with me the (Crazy Grammy that wanted everything perfect for the last minute wedding party. Wish I would have gotten more name but thank you Ryan for putting up my crazy family and I. We got some of the most beautiful wedding pictures at your hotel due to the tropical feel you had going on. Al the children had so much fun in the multiple pools and hot tubs. ONE HAPPY GRAMMY November 27, 2013
Rated 5.0 out of 5.0 by Wonderful staff The staff went above and beyond when we had issues with getting off the train at the wrong stop and the hotel shuttle had to reroute to pick us up. Also, we had to replace our car battery while we were there. The hotel staff found a store nearby and one of them was kind enough to jump our car for us. The only negative was that the room desk was situated right next to the door and the chair could not be in front of the desk or we could not walk easily from the door to the rest of the room. The children loved the pool. November 26, 2013
Rated 5.0 out of 5.0 by Enjoyable stay When on the road 2-4 nights a week, it is nice to stay at a place with comfortable facilities. November 26, 2013
Rated 5.0 out of 5.0 by Friendly staff and nice food Very supportive staff, willing to listen your issues and make your stay comfortable. Good food in the restaurant, customized and vegetarian options available. Spacious rooms with all desired amenities. Arranged free cab for Airport drop early in the morning. November 26, 2013
Rated 4.0 out of 5.0 by Nice and Convenient Stay This hotel has some very nice features with the indoor pool and activities etc. The only downside are the hallways and some of the color schemes throughout the hotel once past the front, it seems dark and a little dated. November 25, 2013
Rated 5.0 out of 5.0 by Comfortable Stay Great Value I stayed at here for a business trip and based on the look from the hotel when pulling up, I was nervous. After checking in, I was treated like royalty for being an IHG member. I was offered coupons, and my rate also included breakfast at the hotel which was great. My room seemed updated, and very comfortable. The price I was booked at was GREAT for the value, and I'd return when staying in the area. November 22, 2013
Rated 5.0 out of 5.0 by Good Service Staff are very friendly and kind. Service is good. November 22, 2013
Rated 5.0 out of 5.0 by Staff and service are very good Reception staff are very kind and helpful. Restaurant is also nice. November 21, 2013
Rated 5.0 out of 5.0 by Great experience and service I was there on a business trip with 3 of my customers, and the service provided by the staff was unparalleled. All the staff was genuinely friendly, and Heriberto at the bar was a great host. I definitely look forward to my next visit. November 17, 2013
Rated 5.0 out of 5.0 by Friendly Staff Always a pleasure to stay at this hotel. Front desk and restaurant staff are very accommodating and friendly. November 15, 2013
Rated 2.0 out of 5.0 by Room Not very clean, a mill due smell, bugs in the room November 14, 2013
Rated 1.0 out of 5.0 by One of the worst experiences I've had The noise in the Holidome was so loud in our room. We were told we'd have a Tower room but the 2nd floor is still in the Holidome. The hotel restaurant had brick-hard dinner rolls and the service was extremely slow for a hotel that only had maybe 10 other people in the restaurant. The dinner check had issues and I spent 10 min trying to correct it with the waiter because we had a dinner coupon upon check-in that said "25% off dinner PLUS 2 nonalcoholic beverages". At first they charged us for the drinks and it took 20 receipt printouts to finally get it corrected. The comfort level was not there because of the noise in the Holidome that transferred so clearly into our room. I was very disappointed with the experience and do not plan to stay here again. November 14, 2013
Rated 4.0 out of 5.0 by Good experience We made a quick trip to Chicago for a conference and the hotel was an easy drive in to South Barrington the next morning. The rooms were very clean and comfortable . I brought my own pillow from home but my roommate for the night did complain about the pillow comfort or lack of the next morning. The only other thing with our room was that there was no stopper for the tub so showering was the only option. There were four of us traveling together and I am the only coffee drinker but I do appreciate when there is complimentary coffee available in the mornings. :) November 14, 2013
Rated 4.0 out of 5.0 by nice clean rooms I wish the food menu was a little more. I spent 2 weeks in this hotel and having the same hotel food for 2 weeks got old. November 13, 2013
Rated 2.0 out of 5.0 by poor Heating & cooling in the Room Poor heating and cooling issues. Poor Sleep. A/C din't work causing the the roon to be Hot all the time. When repaired, the A/C ran at a cool temp and never able to set the room to a confortable temp. Hot - Cold - Hot -Cold - Hot- Cold. Not a good experience. November 12, 2013
Rated 5.0 out of 5.0 by hospitality Staff were very nice and helpful. Was nice they had a shuttle bus to take us places. Shuttle bus was free but we still tipped the driver. I'd recommend this hotel. November 10, 2013
Rated 5.0 out of 5.0 by Friendly Staff Staff is very accommodating and friendly. Good location near lots of restaurants and shopping. November 8, 2013
Rated 5.0 out of 5.0 by Excellent Service Very friendly staff. Breakfast buffet is generous and the food was good. November 6, 2013
Rated 5.0 out of 5.0 by Friendly Staff Great staff at hotel. Very Friendly and make you feel like your at home. November 2, 2013
Rated 5.0 out of 5.0 by Best in the Ohare area Nicest front office staff in the Chicago area. They are always a step above of any hotel i have stayed at November 2, 2013
Rated 5.0 out of 5.0 by Another great stay Always great customer service from the front desk and also from restaurant especially a server "Fernand" from restaurant. Thanks!! October 28, 2013
Rated 5.0 out of 5.0 by Can't Go Wrong with this place As always, a wonderful stay. Rooms are clean and staff is always helpful. Close to everywhere you want to be in the NW Suburbs. October 25, 2013
Rated 5.0 out of 5.0 by Great stay Thank you for your special treatment of the Veterans of Foreign wars.!!! October 25, 2013
Rated 4.0 out of 5.0 by whirlpool experience For the VFW Big 10 Conference it was an overall success. You made Illinois shine. But the whirlpool on Saturday nite is a separate issue. My friend & I used it Friday nite. It was relaxing. When we went to it on Saturday nite about 9pm, we found about 10 young kids in the whirlpool & running in & out of the sauna. I immediately called the fron desk after pointing to the sign that said "Adults Only". Security came but wouldn't do anything. The hotel manager came & said that since the family one was down, they could use it. We tried to tell him of the risks involved with younger kids #9-14# & it was a violation to let them in thee. Plus they were running in & out of the sauna. AND there was no adult supervision. He would not make them get out. At checkout the next morning, the day manager agreed - the nite manager should have not let them in the whirlpool. But that's all he said, but he apologized, too. All staff, including security, should all be on the same page. October 24, 2013
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