Rated 4.4 out of 5 by 226
Rated 4.0 out of 5.0 Excellent concern for guest comfort and great value
I booked an overnight stay for a professional seminar. The room I was given was surprisingly in poor shape. I thought of complaining, but hesitated when I thought it would only be an overnight stay. I received a call from a hotel staff person who inquired about my satisfaction with my accommodations. Soon after voicing my concerns, I received a call from Cristie, whom I assumed was the hotel manager. She apologized and offered to move me to another room among their executive suites and a free meal. I told her that I would brave it for one night, but she insisted. She indicated that it was important to her that I have a wonderful and comfortable experience at the hotel. I agreed and was moved to a room that well surpassed the room originally assigned to me. The hotel staff were gracious, pleasant, caring, accommodating, and professional no matter what part of the hotel I visited. The food in the restaurant was phenomenal! My colleague and I were surprised that a hotel restaurant would have food and service of that of a four or five star restaurant. I would stay here again and recommend the Holiday Inn Rolling Meadows without hesitation. The conference accommodations were exceptional.
December 9, 2013
Rated 2.0 out of 5.0 by Melk1910 room was great but everything else not so good
My family was down stairs at the dome went to take my 3rd old to the water fountain to get a drink of water and what do I see? A cockaroach! Showed my sister and she went to tell one your staff members that was passing through. The women said ok but didn't do anything about it! The breakfast buffet is not worth $11.50 a person either. The bacon taste like rubber and the oatmeal was cold.
December 4, 2013
Rated 5.0 out of 5.0 by Zmom Excellent service and wonderful hotel
We stayed at this hotel for one night in November for a small family get together and the experience couldn't have been better. From check-in to check-out, everything was great. The hotel is nicely remodeled and the staff was very professional, helpful and accommodating. The hotel amenities were perfect for families - pool, basketball/volleyball court, game room, pool/air hockey along with a nice restaurant/bar. It also looked like a nice place for meetings, weddings, etc. The hotel is conveniently located just off I-90 close to Woodfield Mall and Medieval Times. The room size was a bit small, but worked fine. We would definitely stay here again.
December 2, 2013