Rated 4.3 out of 5 by 157
Rated 3.0 out of 5.0 by Gorasej Don't stay for the breakfast
The room was clean and quiet. I rested as well as one could expect in a hotel room. I stay at this chain for convenience and to be able to enjoy a simple hot breakfast before hitting the business day. Holiday Inn is beginning to let me down. Holiday Inns have these weird scrambled eggs that taste like the egg shells are still in the meal. The omelets taste like cardboard. I know the breakfast is included and its appreciated but someone in this chain needs to provide edible eggs or I'm taking my 100 hotel nights per year somewhere else.
March 11, 2014
Rated 4.0 out of 5.0 by Flipflipjr Average stay
Bed and desk chair could be more comfortable. Everything else was pretty good.
March 10, 2014
Rated 5.0 out of 5.0 by tadmad57 great job
the staff was wonderful, Our room was near elevator and parking lot so it got a little noisy, but over all excellent service
March 7, 2014
Rated 5.0 out of 5.0 Top-Notch Place for the Right Price
This is one of the best places I have ever been. It is not a luxury hotel, but for the price, you get excellent amenities, excellent staff, very good breakfast, access to the full gym/pool/spa next door (I believe under certain room arrangements), excellent free wi-fi, and a happy hour a couple times a week. The staff are also all very courteous and welcoming. I get smiles and hellos at each breakfast by every staff member.
I have placed my visiting colleagues in this hotel several times already, and they agree that it is one of the best out there. I will continue to place all of our company's business at this hotel going forward.
February 13, 2014
Rated 5.0 out of 5.0 by Manu5 Great Service
Let me start by thanking the staff for helping make the days leading up to, the day of, and the days after my wedding a wonderful experience for both myself and my husband, and our guests who came in from all over the world (literally!), THANK YOU.
The bridal suite was lovely, and leaving us a bubbly after the reception party was a nice touch..... Our guests couldn't stop talking about how you made shuttle services available for stress free movement, a pool and a gym accessible too.
January 23, 2014
Rated 5.0 out of 5.0 by Smorc Nice stay
Excellent service and staff our nights stay was pleasant and comfortable. Staff was great about ensuring our priority club benefits were maximized.
January 14, 2014
Rated 5.0 out of 5.0 by BearDown46 Better than expected
I'm a reward member for Holiday Inn / IHG so I know what to expect from their brands. This hotel was better than your typical HI Express. The initial front desk meeting was nice as she offered the IHG Members-only offerings of refreshments and free room upgrade. The room was nice with comfortable beds (no mini fridge though). Upon first inspection of the room there was no remote control for the TV. Problem easily solved once I got the front desk initial check up call. Great HD reception on the adequately sized TV (I don't need a monster screen in my standard hotel room). What made this better than average was the free buffet that had all of the hot things hot and the attached World's Gym is a nice bonus with its full size pool, basketball court and workout equipment. I'll be choosing this location again when it is time to make the boys overnight trip. Thanks.
January 6, 2014
Rated 2.0 out of 5.0 by restlingcoach No Hot Water
I have stayed here for years with my wrestling team. It is a nice and clean place close to several local high schools. This year however, there was no hot water either morning. Not sure why this year would be any different then previous years??
December 31, 2013
Rated 5.0 out of 5.0 by forester48 Caring and generous staff, comfortable bed
I stay here regularly because the staff is exceptional, the beds are comfortable and the breakfast is generous.
December 23, 2013
Rated 4.0 out of 5.0 by CKphoto Jacuzzi tub room was comfortable
Spent one night in the 2 room jacuzzi tub suite as sort of a celebration night. They had a small managers social that evening that included beer, wine and potato chips.
The room was quite comfortable, especially the bed. My only issue was the cleanliness of the tub. I had to let the water run for a while and use soap to clean it out. When I did there were chunks of hair that came out of the jets in the jacuzzi tub.
Breakfast the next morning was the standard Holiday Inn Express breakfast, which is quite good in my opinion. They have quite a few choices, which is nice. The attendant was slow to keep things full, but when asked did go and eventually refill the orange juice.
December 22, 2013
Rated 4.0 out of 5.0 by Winter5555 Comfortable bed and great breakfast area
We attended a wedding and stayed two nights at your hotel. We were very impressed with the overall appearance of the hotel. Staff was accomodating, loved the big breakfast area as a good place to socialize with our large group. Breakfast had a very nice, tasty selection and I also thought the beds were very comfortable. I would definitely use your facility again if needed to stay in that area.
December 10, 2013
Rated 5.0 out of 5.0 by Bon1950 Great breakfast
We stayed 4nights and everything was great . I loved the pancakes !
December 8, 2013
Rated 5.0 out of 5.0 by JGRII Clean room, polite staff and good breakfast.
The only problem that we had was the room was too hot for comfortable sleep even though it was on the lowest setting the first night of our stay. We turned off the heater and had a good night's sleep the second night.
December 4, 2013
Rated 5.0 out of 5.0 by LAW4 Best Family Hotel we have ever experienced.
The entire staff was very friendly and professional. The hotel and rooms are veru cleam and comfortable. The breakfast was fresh good and large variety and included hot food. They have this an
Amazing pancake machine that makes nice round size pancakes in seconds. I am a very picky and now we will only stay at The Holiday Inn. Thank you to the Hotel Staff.
November 23, 2013
Rated 3.0 out of 5.0 by narima Great service. Very pleasant staff.......some issues....excellent service recovery.
Besides the wedding and generally busy W/E, staff was able to give us a quiet and satisfactory room. Unfortunately when I tried to take my bath, I could not get hot water, and once wet, I finished washing my hair with barely warm water, resulting in getting a bad cold. The staff responded quick and very politely to fix the problem. When the linen on one of the beds was discovered stained, the housekeeper was immediately there to rectify the problem, and when a non service dog went to my husband's legs in AM at the breakfast room , my husband is scared of dogs, the staff was very efficiently trained in service recovery, and satisfactorily resolved the situation. Ordinarily if a place has 2 strikes they are out for me. There are usually plenty competitors for me to give my business to, and I travel a lot. Because the staff was so efficient and polite, I would definitely give this hotel my business.
November 16, 2013
Rated 5.0 out of 5.0 by Sriks Comfortable room and wide spread of breakfast
The room was very comfortable room and also had a wide spread of breakfast. Will always recommend and would also stay again..
November 7, 2013
Rated 5.0 out of 5.0 by REAS Diverse atmosphere well handled
What a great experience last weekend. Many activities were scheduled at the facility with a wide variety of people attending. The staff was accepting, polite and well trained. My compliments to the chief also!
October 30, 2013
Rated 2.0 out of 5.0 by TLITTLE Hotel needs to work better with World Gym
I have the option to choose hotels closer to my office while there on business. But I choose this one since they are connected with World Gym. HOWEVER, I've been there twice in the past 3 weeks and there were 2 days in whichthe gym did NOT open at 5am as advertised. One day, the person did not even get there until after 7am. No one on the hotel staff could assist, I understand. I was told that 'they (people at WG) do whatever they want". I travel to the area quite frequently, and if something isn't approved, i will no longer stay at this facility.
In addition, I requested a room with referidgerator and microwave. These rooms were sold out when I checked in. and none of the local TV channels (ABC, CBS, etc) were working: 'no signal'. This was a very disappointing stay.
October 23, 2013
Rated 5.0 out of 5.0 by Susan1042 Wedding & Reception venue
We used their main ballrooms as the venue for our wedding and reception. This hotel, paired with a catering company, made the entire event a huge success. Everything went smoothly, and it gave us peace of mind to know that the majority of our guests were staying at the hotel, so that no only could they enjoy the reception longer, but there was no worry of them driving home after a night of partying. I would highly recommend this place.
October 22, 2013
Rated 5.0 out of 5.0 by Tomd19 What a nice suprise
I got to the hotel after 7:00 pm and there was still food from the managers reception and it was a great treat to have a beer and something to eat after driving to the hotel.
The General Manager was serving the guests and Jim couldn't be nicer!
the new TV in the room had three HBO's - more than I have at home!
The next day i met my coworker for breakfast and it was great.
It was interesting to see an Asian group and the hotel had rice and special breakfast items for them as well.
October 15, 2013
Rated 5.0 out of 5.0 by PittsburghPaul Clean and Comfortable
A co-worker and I stayed at this location for two nights during a business trip. Overall, I had an uneventful stay. I say this as a positive. Room was clean and was quite comfortable. Would've been nice to have a refrigerator, but it wasn't really a problem. And I did know about it before hand with their online description of the room.
- Nice desk with a comfortable chair
- Wireless internet had decent speed
- Bathroom was clean when I arrived
- My limited contact with the staff was always pleasant
- Breakfast had a lot of options, which was nice, What I ate was tasty, except for the scrambled eggs. But ultimately one of the best breakfasts I've seen at a hotel.
I enjoyed the stay and would return if my company business sends me back to the area. I recommend this location to all.
October 14, 2013
Rated 5.0 out of 5.0 by aorneil Highly recommended
HIE are just what you need when you have busy day and your out and about. The Arlington Heights was no exception. Very friendly and helpful staff, great rooms.
October 8, 2013
Rated 4.0 out of 5.0 by BigPackerFan Nice
Our 3 day stay was comfortable and quiet. The breakfast was good and the service was excellent. Use of the gym was awesome. There were many shops and resturants nearby.
There were problems with the toilet, so they gave us a plunger. The hair dryer didn't work, so I was glad I brought my own. This hotel could use some updating, but overall it was okay.
October 3, 2013
Rated 5.0 out of 5.0 by bowtie7 Great suburban Chicago location
Very large Holiday Inn Express. Great stay for a quick Chicago stay at the end of a road trip.
October 3, 2013
Rated 5.0 out of 5.0 by RockRanger Amazing staff for Melodic Rock Fest 2 guest.
We were at the hotel for 3 nights for the Melodic Rock Fest 3 concert. Your hotel and staff was amazing for us. The breakfast was so good with so many choices. I'm sure we were not an easy crowd, but I was very impressed. I hope they do this again with the same venue and hotel. Thank you so much for everything.
October 3, 2013
Rated 5.0 out of 5.0 by PJK76 Great Hotel
This hotel was a great place to stay for the weekend. The rooms were comfortable and clean. Breakfast hours were extended on the weekend which was great, alot of choices to pick from.
Staff was friendly and helpful. Would stay again.
October 2, 2013
Rated 5.0 out of 5.0 by Neicie Peaceful and Quiet
My recent stay was related to the funeral of my brother. On such an occasion I really appreciated that the hotel was quiet and no one bothered me. The staff was attentive to my requests and honored my need for privacy.
September 17, 2013
Rated 5.0 out of 5.0 by MattMcD31 Great Hotel
Very nice rooms and a great meeting space! This was my second stay here and it was just as good as the first
September 12, 2013
Rated 2.0 out of 5.0 by rxhodde Not the best in the area
We had two surprises in arriving at the hotel. The first was a room that smelled like cigarettes. The management changed our room but never said they were sorry. It was as if we were the problem.
The second surprise had to do with the hotel's "deposit" system. We had booked two rooms for three nights. as it turned out, we only needed one of the rooms for two nights. Management said that there was a no refund policy on our "deposits." There was nothing on our confirmation that indicated we could not get a refund for that one night.
The room was of average size and comfortable, although the mattress was hard. During our first morning there, we noticed a lot of water on the carpet in front of the AC unit.
September 5, 2013
Rated 2.0 out of 5.0 by coldh2o Cold Shower
Overall stay was okay but the entire 3rd and 4th floors had no
hot water. Really starts your day off on a bad note. I just joined
the rewards program, but would give them one more chance.
September 4, 2013