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Rated 4.5 out of 5 by 147 reviewers.
Rated 4.0 out of 5.0 by Great lobby design Our family will probably stay at the Holiday Inn Express next time. We need the additional space that the suites provide. June 4, 2014
Rated 3.0 out of 5.0 by BRRRR..... My visit started with a 'not so friendly' shuttle service. Ok...we all have bad days, right? Not a big deal. Get to the hotel and it's very clean, very nice. The adjoining restaurant was also very yummy. The pillows...ugh. Huge and hard as rocks. I asked if they had softer, smaller...ANYTHING, nope. Then the water. ahhhh...the water. Up and at em at 5am to shower. Turn it on and wait...and wait...and wait. Finally, shut it off and call down to 'Mike'. When can I expect to have hot water? oh, not anytime soon, you say? You were sold out and your water heater can't handle that capacity? Unacceptable. So, I guess my review would be to ask if they are sold out. If so, don't stay won't have hot water. June 4, 2014
Rated 5.0 out of 5.0 by Family reunion, Ford Museum and HI score 10 Family arriving from around USA for a birthday weekend and the Ford Museum. Can we get hotel, rooms interconnected for kids sleeping while adults play cards, pool for kids, food for kids, and space bigger than a shoe box? WE DID AT this HI Detroit Metro Airport! Great staff. Great food and service in hotel restaurant - how about surprise 6 yr old birthday breakfast of ice cream with whip cream and choc dripped!! Don't forget Ford Museum and Greenfield Village!! June 3, 2014
Rated 1.0 out of 5.0 by Stressed out Front desk clerk on the night shift. I don't recommend this Hotel ,due to the unprofessional front desk clerk on the night shift ... very stressed out kid .... wrong guy for the job. June 1, 2014
Rated 5.0 out of 5.0 by Good Stay close to the airport and highway Very convenient location. very modern and up to date. The facility is only a few years old. Very clean and quiet. I wish they had free breakfast for Platinum members. Many other HI locations offer this benefit. May 27, 2014
Rated 5.0 out of 5.0 by Excelentes instalaciones No tuve la oportunidad de interactuar con el personal pero las instalaciones son de muy buen gusto y diseño, comodidad y muy limpias. Desde el acceso hasta la habitación todo muy ordenado y limpio felicidades. May 22, 2014
Rated 5.0 out of 5.0 by Confortanble bed Good location, clean room, nice view, good attention May 19, 2014
Rated 5.0 out of 5.0 by DTW Always stay here last night in Michigan. Clean, quiet, good Internet, and close to Leonardo's Restaurant! April 28, 2014
Rated 5.0 out of 5.0 by great night sleep beds are very comfortable i stay at a crowne plaza in china and its a five star hotel and i does not even compair with this one. it is quiet clean internet works great warm if you want heat and cool if you want air i had to have a heater put in my room i crowne plaza because there was no heat. staff is very friendly and close to air port April 3, 2014
Rated 4.0 out of 5.0 by Pretty much perfect This hotel is pretty much what you can expect from a brand new, comfortable and clean hotel. The hotel itself has been designed right, from the ambiance to the room size and ceilings heights, to the restaurant (which has good food at right price). There is one thing a little annoying thing: the elevator speed. For some reason it takes longer than usual to arrive after the call, but obviously noticing this requires being really picky since there is no other cons to look at. March 30, 2014
Rated 4.0 out of 5.0 by attentive staff Had A problem with computer but did not make me wait. What paperwork to the room 20 minutes later to complete sign in. Valerie was exceptionally professional and diligent in resolving the issue. March 24, 2014
Rated 5.0 out of 5.0 by best in the area Well with the money to stay in this new and clean hotel. March 18, 2014
Rated 5.0 out of 5.0 by Excellent Stay I stayed at the Holiday Inn Detroit Airport and I was very impressed with how helpful everyone at the hotel was. The dinner I had was also excellent. Thank you March 18, 2014
Rated 5.0 out of 5.0 by Good Place to Stay I would stay at this hotel again. The staff is friendly and receptive. The rooms look they are all redone with a clean modern look. The fitness center has updated equipment and is clean. The only problem is the service in the restaurant was a little slow. Nothing that would stop me from staying their it could be improved a little. March 14, 2014
Rated 4.0 out of 5.0 by Convenient Location This hotel is very conveniently located at the Detroit Metro Airport. It offers everything one would expect from a Holiday Inn. If you need the hotel shuttle service, guest need to call!! Unfortunately, the hotel is not listed at the airport information terminal and can easily be mixed-up with the Holiday Inn Express which is located on the same street. Weakness: No real good pool and fitness equipment, if that is what you look for. March 10, 2014
Rated 5.0 out of 5.0 by excelent Clean, comfort, close to airport, snack for ihg membership March 7, 2014
Rated 5.0 out of 5.0 by Overall Experience Had a wonderful time..great staff and would definitely return! I even extended my stay by a day. February 26, 2014
Rated 5.0 out of 5.0 by Wonderful The hotel was great. It was really nice to have a restaurant on the property that the meals were reasonably priced and the food was very good. Perfect place to stay. February 21, 2014
Rated 5.0 out of 5.0 by Nice hotel at Detroit airport This is my first time to be at this hotel. When I arrived at hotel during cold, snowy day with a group of friends, reception lady provided detailed information of this hotel and near-by restaurants. Room was clean and bed was very comfortable. Fire place at lobby kept us especially warm when outside temperature was - 6F. Breakfast at hotel restaurant was excellent, but it does not have any discount. Shuttle was convenient between hotel and airport terminal. Thank you very much. February 21, 2014
Rated 5.0 out of 5.0 by Spacious Room What I expect - but don't always get - at a full-service Holiday Inn is a spacious room. Occasionally, I have been disappointed with small rooms that suggest an Express. At Detroit Metro, the room was very large and that contributed a great deal toward our ability to relax. We were without our luggage and I felt we might not be able to relax at all but things worked out very well. February 16, 2014
Rated 5.0 out of 5.0 by Clean and comfortable a warm and welcome greeting at the front desk was the beginning of a comfortable night at this hotel. Staff were informative and helpful...a very good experience overall and would recommend this hotel to friends and family. the complimentary shuttle service to airport was very much appreciated February 13, 2014
Rated 5.0 out of 5.0 by Great Staff!!!! The staff at Detroit Metro Holiday Inn was very personable & helpful. The room was comfortable and worked well for my needs. It was quiet and I was able to rest as needed. February 13, 2014
Rated 4.0 out of 5.0 by Great DTW location - great service from staff Great location convenient to DTW. Shuttle service- yeah! Of particular note: late at night I was having card key issues (it would not open my door). BRADLEY (maintenance worker) saw me struggling and opened my door for me, then went down to the desk, got me a new key, and brought it up to me! OUTSTANDING customer service, BRADLEY!! I hope someone in management sees this. February 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean carpets So often, I have found that at certain Holiday Inn Express locations, that their carpets are very dirty. It is refreshing to not to worry about the carpet that I will be standing on. This bed at this hotel is very comfortable. February 3, 2014
Rated 5.0 out of 5.0 by Stay There Regularly I have been staying at this hotel on and off for the last 9 months and find it one of the best holiday inns I have experienced. The front desk staff is always courteous and helpful. They have learned the things I need and want and are always accomidating. Especiallly helpful are the front office manager Latyna. She exhibits everything a guest should encounter at a hotel. Also good are Cameron at the front desk, Kelly one of the F&B managers, and the maintenance guy (cannot remember his name but always helpful). Also, I had a dead battery one morning and Michael who works the desk at nights helped me jump off the car. Just hard to beat this hotel. February 3, 2014
Rated 4.0 out of 5.0 by Great room, clean and comfortable Good place to stay, mainly because the room is clean and comfortable. There is plenty of space. I really liked the room. The wifi dropped connections a bit. But re-logging solves the problem. Staff is a bit stuffy but pleasant. Reasonable price for airport location. February 2, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Nice rooms, friendly staff and great gym. Gym was spacious and bright. January 31, 2014
Rated 5.0 out of 5.0 by Very good service Thanks to Tony for the Platinum upgrade. Very nice prototype style hotel. The room was newly redesigned and well appointed with modern conveniences and a comfortable bed. January 29, 2014
Rated 5.0 out of 5.0 by Wow Stayed 2 great nights. Arrived late at night and was happy to have the chef next door prepare something for me. The staff at the front desk were lovely and very accommodating. Sporting News Grill has amazing food, a great beer selection and the staff were superb. My room was very clean and the bed was very comfortable. Will be back for sure. Thank you to everyone January 24, 2014
Rated 4.0 out of 5.0 by overall - good This was a very nice hotel. Everything was so modern and clean including the common areas and our room. The atmosphere was very inviting on a cold winter day walking in with the lobby fireplace lit. It was also very convenient with the park and go package flying out in the morning and leaving our car right across the street. I was disappointed that the hot tub was not working in the pool area. I thought the food was a little pricey at the restaurant but not too bad. However, the service in the restaurant was horrible. I strongly recommend this hotel but hope you get better service than we did in the restaurant (slow with an attitude and even hostile). January 23, 2014
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