Rated 4.1 out of 5 by 119
Rated 5.0 out of 5.0 by NJSBMB Excellent Hotel
I stayed at this Holiday Inn for almost 4 weeks and my experience as follows:
Front Desk staff: Marjorie, the Manager, Kay Ann, Natasha, Edward, Elaine are all excellent except for Tiffany, the little supervisor who is very rude to customers and her staff!!
Shuttle Drivers: pleasant and accommodating!!
Restaurant: excellent food and the staff/owners are all accommodating!!
Maintenance: Mr. Mustaffa very accommodating!
Housekeeping: Jamal and Rose are both were pleasant & accommodating!!
Thank you all for your dedication and hard work!
December 22, 2014
Rated 3.0 out of 5.0 by newrochelle poor manager response to concerns
most staff friendly but left two messages requesting return from general manager to report poor service w/ no reply despite a stay of 8days
December 5, 2014
Rated 5.0 out of 5.0 by TheGrandchamps My Fav Hotel!!
I have been here a million times. I live in the area but my husband and I come here to get away and relax when we don't have the kids. It's always clean and the staff is always very welcoming. The restaurant food is really good and affordable. There are soooo many places to shop and eat in the area. In walking distance also. Approx 3 minutes away walking distance. Oh I forgot to mention that it is affordable. No it is not CHEAP a but if you want good service, clean rooms, stylish, and comfy this is the place to be. VERY close to the airport(7min drive or less) and free shuttles! You can't go wrong. No complaints BUT this hotel should invest in a pool and game room!!!! Just a suggestion
December 3, 2014