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Rated 4.4 out of 5 by 375 reviewers.
Rated 4.0 out of 5.0 by A relaxing, affordable stay near O'Hare This is a great hotel overall. Friendly concierge, housekeeping, etc. The room was very peaceful, and I was able to not only get a good night's rest, but also get some work done in the morning before leaving. The heating/AC unit was a bit fussy, but other than that, this is a solid place to stay, especially if you have an early morning flight out of O'Hare. November 10, 2012
Rated 2.0 out of 5.0 by Rooms need an update/ remodel Convienant to O'Hare, friendly staff, nice lobby area. As soon as I stepped into my room, it was like going back 20+ years. Dated decor (orange carpets#, worn, dirty/stained carpets. Outlets for computer, chargers hard to find #had to crawl under the desk to plug in!). Web site mentions spacious rooms, found my room average at best. Will not return until the rooms get an update. November 7, 2012
Rated 5.0 out of 5.0 by My favorite This hotel is by far my favorite when I travel to Chicago. I always make sure to book this hotel especially my last night of the business trip when I fly out of O'hare. The staff is on the ball here. They are well trained to deal with the tired business traveler. Rooms are great. Clean, and nice decor and lighting. Parking is great. Really nice place to get some rest, relax, and kick back after a long week of work. I love the restaurant too! Harry Caray's is a great place to eat and have a cocktail or two. Mortons and Mcormick Schmicks is just around the corner if you prefer those places. November 7, 2012
Rated 3.0 out of 5.0 by Great location, but hotel needs updating Hotel needs updating. Nice layout of room, great food. Good price for Chicago area. But time for a remodel on rooms. November 7, 2012
Rated 4.0 out of 5.0 by Overnight near the airport. I really was using this as a place to sleep and catch an early morning flight after a visit north at the Naval Training Center. The place was easy to find, great to crash at, and had easy parking. My only regret was not having a breakfast available for those leaving early in the morning. This was compensated for late night snacks for free to me as a priority member. (Still not the same as a nice breakfast, but workable.) November 7, 2012
Rated 5.0 out of 5.0 by Great stay for a great price! Stayed at the Holiday Inn and Suites for a wedding. Great accomadations for a great price. Wonderful staff especially Maria in group sales. Went above and beyond to make sure our stay was the best possible. Front desk staff very friendly and accomadating. Thanks to all of you. Will stay again and would definitely recommend to friends! November 4, 2012
Rated 5.0 out of 5.0 by A+++ experience We stayed for 5 days (personal trip). The HOTEL: The hotel is very close to the airport, has great highway access, but there was very little noise from airplanes and from the highway nearby. There's always a taxi waiting outside the hotel, so getting around without a car is easy. Parking is free (and ample), which is a great perk for Chicago. Wireless internet in hotel is great, and the business center provides printers, should you need to print stuff. The hotel's restaurant (part of Harry Caray's Italian Steakhouse chain) is top-notch. The bar is also great. Last, but not least, the price was right. The ROOM: We had a queen suite (1 queen bed + extensible sofa in living room). It's ok for 2 people, but can get pretty crowded with 3+ people. Room was clean, bathroom was ok (ventilation though is weak/absent, so it gets very damp after a bath). Great view from the large windows (too bad they don't open more than 4"). There are 2 LCD TVs (one in each room), which is great if you have kids ;-) Also, the cleaning staff comes in twice a day and does a great job. What really distinguishes this hotel however is its super-friendly and professional staff. We forgot some documents in the apartment when we left, and they called us immediately when they found them (which allowed us to fly back home). November 3, 2012
Rated 5.0 out of 5.0 by good price shuttle is very convience. room is comfort and clean. good price for stay. October 28, 2012
Rated 5.0 out of 5.0 by Good service from the frontdesk staff. Clean and nice room Everything was perfect. shuttle from and to the airport. Friendly staff. Can't complain. October 27, 2012
Rated 5.0 out of 5.0 by Very convenient to Airport This is an outstanding hotel near Chicago O'Hare Airport. You can park your car for $10.00 per night and the shuttle to and from the airport runs very half hour. The rooms are very clean with the standard Holiday Inn amenities. The Harry Carey Restaurant is delicious! It is pricey, but the size and quality of steaks are well worth the price. My only complaint is the parking garage is atrocious. Absolutely nothing is marked and you are supposed to find your way to the Holiday Inn reserved spaces which was like a scavenger hunt. I parked on the 4th level as instructed, but didn't find the HI reserved spaces until I was attempting to find my way back out of the garage upon return from my trip. Thank God it was a Sunday because I was constantly going the wrong direction through the garage trying to discover my way out. Even though Holiday Inn obviously doesn't own this garage, they should invest in some better signage for those of us unfamiliar with the garage layout.. October 24, 2012
Rated 3.0 out of 5.0 by no pool the 1800 number booked the wrong address when we arrived the hotel was not the same as we booked no pool available but great staff and clean comfortable rooms. harry caray resturaunt way to pricey for the food you get. October 24, 2012
Rated 3.0 out of 5.0 by Friendly Staff Clean, friendly and near good eats! Rooms a bit small but comfortable. Beds especially comfortable. Might want to call ahead to confirm reservation if you're a priority club member. They had my reservation but not as a gold member although I could see it in my phone app. Also, a minor thing to some but hotel ran out of lotion. October 22, 2012
Rated 5.0 out of 5.0 by The accommodations The room was clean, updated, and beautiful, the beds were very comfortable, and the staff provided great service. October 21, 2012
Rated 4.0 out of 5.0 by friendly and helpful staff We stayed at the Holiday Inn O'Hare Rosemont before and after a recent trip to Europe. We picked this facility on the recommendation of a friend because of the close proximity to O'Hare and the park and fly feature. We were quite pleased with the stay and the shuttle service was great. I know other hotels have the same service and we have used others, but this shuttle seemed to be more friendly and helpful. The desk staff was exceptionally helpful. When we returned after nearly three weeks we found our car was just as we left it. The covered parking garage is a plus. The only negative I feel, was the condition of the carpet in the room we were in on the return visit. There were several large stains and that always makes one feel the room is also unclean. October 20, 2012
Rated 5.0 out of 5.0 by Great Staff This is my second stay at this location, which is the overflow hotel for a meeting I attended. I passed up the primary hotel, also a Holiday Inn, because of the great service I experienced here last year. The desk staff does a great job of recommending activities in the city and how to get around. Although I only had the breakfast buffet, it presented a nice variety and I got my own coffee carafe! October 20, 2012
Rated 5.0 out of 5.0 by Great Place to Stay!!! The staff is EXCELLENT!!!! They are the nicest people and on the ball. Great area, fast food close and their own bar and restaurant on the premises. Very reliable Airport Shuttle service. Meeting rooms are great. The only thing I can say negative is: I hope they update rooms soon. Rooms are fine now, but they will need to be updated in the future. And the way the management is, I'm sure they will be updated right on time. STAY HERE!!!! Great place!!! October 20, 2012
Rated 5.0 out of 5.0 by Great Hotel I was there for a high school reunion and the staff could not have been more attentive and accomodating! Even though the desk was busy, they always made time for personal service. The food that we had catered was fabulous and the room was spacious and nicely appointed. I will remember this hotel and choose it again. October 19, 2012
Rated 5.0 out of 5.0 by Staff does make the difference The staff was exceptional in providing information and being accomodating. Made the trip worth itl The bed was extremely comfortable and did I mention how great the staff was. WOW!!! Thank you!!!! October 18, 2012
Rated 5.0 out of 5.0 by Great Shuttle Service This is the third time I have stayed at the Holday Inn Rosemont using the Park & Fly package. I am very pleased with the shuttle service very reliable taking us to the airport and being picked up at the airport not having to wait around to see if the shuttle would be there. The staff at the front desk being sure we knew where to go to be picked up by the shuttle when we returned from our trip. Knowing my car is in a safe secure location while I was gone is important to me. October 16, 2012
Rated 5.0 out of 5.0 by Fantastic hotel The hotel was very clean, everyone was friendly and knowledgeable. The shuttle driver was excellent, efficient and chipper. Great job everyone! October 15, 2012
Rated 5.0 out of 5.0 by A real nice place close to the Blue Line Very nice Hotel with a good rate. Especially liked having Harry Carry's restaurant on site. Stayed here because of the Chicago Marathon and great service with Hotel Shuttle taking you to the Blue Line at the airport and picking you up every 30 minutes 24 hours a day. Excellent service and definitely would stay here again October 13, 2012
Rated 5.0 out of 5.0 by A happy stay One one suggestion: make a clear sign on the shuttle bus so people do not need to ask which Holiday Inn is. I saw many unhappy at the O'Hare airport. Another hotel posted a picture of the hotel building and its address on the windshield. That may help. October 13, 2012
Rated 4.0 out of 5.0 by Definition of Customer Service Entire front desk is always friendly and accommodate all request with a smile. You should share your soft skills training. October 12, 2012
Rated 2.0 out of 5.0 by Dirty Floors We were not here very long. So I only have a few impressions of property and staff. The Carpet in our room was absolutly gross. It had so many stains in it. I did not want to take off my shows. The shower also had stains in it. Everything else seemed ok but then again I was afraid to look. I have stayed in about a hundred different hotels per year for 15 years and have never seen such a disgusting floor. I understand worn floors and a stain or two. This was not that. Based on this floor alone. I will not go back to this hotel. The parking ramp was also dirty and unkept. Lighting was poor. At least on the top floor. I will go back to my regular Chicago hotel. October 10, 2012
Rated 5.0 out of 5.0 by Clean and comfortable I loved staying at your hotel last weeekend. The front desk staff was more than helpful and the shuttle drivers were excellent -- very friendly and polite. The room was clean and the bed was comfortable. The maid service was excellent. Very nice facilities. October 6, 2012
Rated 2.0 out of 5.0 by Trapped in a Smoking Room We are non-smokers that were unfortunately put in a smoking room. My husband and I travel extensively and occassionally have had to stay in a smoking room due to limited availability. We have never, however, experienced such an unpleasant smell. We left the windows open in our room to air it out but were suprised to find that all of the bedding and towels smelled of smoke as well. Fortunately we only had to stay 1 night. My husband had an allergic reaction the next morning. When we checked out the next morning we were told we would receive a discount on the room but we did not receive one. On our next visit to the Rosemount IL area we will try a different hotel. October 4, 2012
Rated 5.0 out of 5.0 by Our time in Chicago We had spent a week in Chicago and the surrounding area and needed a place to stay that was close to the airport as we had a very early departure on Sunday morning. We were pleased that we were able to locate the Holiday Inn that was just 3 miles from where we needed to return the car so at 5:30 in the morning your hotel was perfect. We were pleased with the view, the comfort, the staff and of course being able to print out our boarding passes which took a bit of a time to figure out but we finally were sucessful. The price was o.k. but we would not have spent that much for all 7 nights but then we were not always in Chicago but in Indiana and other places. Thank you again for such nice arrangements. September 29, 2012
Rated 5.0 out of 5.0 by Great! My husband, a friend, and I shared a room. We had great privacy since the room we had had a door between the two double beds. Highly recommended. September 23, 2012
Rated 5.0 out of 5.0 by Great place to stay. Have stayed before and will stay again. Great Hotel. September 22, 2012
Rated 5.0 out of 5.0 by Satisfying & comfortable stay Very courteous staff. Good service & at a reasonable price. Good value for your money. September 21, 2012
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