Rated 4.4 out of 5 by 383
Rated 2.0 out of 5.0 by travelerinChicago in-room internet connection is a lie
I will not be staying at the Holiday Inn Rosemont next time I'm in Chicago for business.
I chose the Holiday Inn Rosemont for the wifi connection in rooms, but once checked in, discovered this is not true in all rooms. In mine, I kept getting dropped from the connection. Every couple minutes, over and over again, my signal cut out. Several calls to tech support, a visit downstairs to the front desk, all in vain: I was told I was simply in one of the rooms there where the connection was unstable.
When I explained I'd chosen to stay the Holiday Inn Rosemont - paying full-price - so I could work in my room and asked if I could be compensated in any way for this inconvenience, I was asked if I was a Rewards Club Member. "No? Sorry, there's nothing we can do."
Not my idea of customer service. Not at the price I paid.
July 19, 2014
Rated 5.0 out of 5.0 by igpjay Great Stay and Great Value
This hotel is very close to O'Hare airport, is very clean and comfortable and has a warm and friendly staff. Everything one could want for a night or more near the airport.
July 18, 2014
Rated 3.0 out of 5.0 by Kat217 Hotel is clean, shuttle service could be better
The hotel is clean, nicely decorated, and convenient to the airport. We took advantage of their Park and Fly package, but the shuttle service could be better. After our luggage was loaded on the shuttle there were no seats left on the shuttle. We were told we could STAND. My husband and I are senior citizens with mobility issues. Thank goodness another hotel employee got a second shuttle for us and trailed the shuttle containing our luggage, until they reached the first airline and enough passengers got off the first shuttle for us to get on. This was NOT pleasant!!!! This kind of hassle could so easily be eliminated by reserving shuttle seats!!!
July 17, 2014
Rated 5.0 out of 5.0 by Miss Sanchez Good Place to Stay
Room was really clean and comfortable, service was great, the one and only real problem I had was the pillows, they were not comfortable at all. Other than that, the room was great and very affordable compared to other hotels in the area. Would stay again, just ask for a different pillow :)
July 16, 2014
Rated 5.0 out of 5.0 by sunshyne40 Family Reunion
My family reunion was hosted here. The group rate per room was excellent. The setup of the room was was great. The staff was pleasant and very informative of the surrounding area. The restaurant on the premises was execellent as well as the manager and waiters, very pleasant. This hotel is very close to the Ohare Airport. Hotel shuttle bus runs frequently and the drivers were very cordial.
July 16, 2014
Rated 3.0 out of 5.0 by Indyokie Good shuttle, well used hotel
Hotel is quiet, well run front desk and I had no real issues.
It is a older hotel, beds and furniture were in good shape, other than the faucets and all bathroom look like they were scrubbed 1,000 times. Remodel time on those items should be soon.
Shuttle and time to airport are very good.
July 15, 2014
Rated 5.0 out of 5.0 by JHL2000 Excellent Hotel for business meetings
Great staff. Great food! Comfortable clean room! What more can you ask for? I recommend it!
July 14, 2014
Rated 4.0 out of 5.0 by Slaz July stay after long haul flight.
A good hotel for ease of access to the airport and with all the necessary amenities such as restaurant, gym etc all under one roof.
July 11, 2014
Rated 4.0 out of 5.0 by Military Navy Mom Convenient location and comfortable accommodations
We've stayed at the Holiday Inn Rosemont on three separate occasions. Each time has been a one night stay; for the times we've needed to be at O'Hare early in the morning to pick up or drop off our daughter.( We live too far away to take the chance of hitting traffic and not making it on time.) The first time we stayed I was impressed with the two room suites because our adult daughter could have her own room and watch t.v. without bothering myself or her father. The staff was also very friendly and considerate. So, the next time we needed to be at O'Hare early, we reserved a room at the Holiday Inn Rosemont. bEcause we had a good experience the second time, we stayed a third and will probably stay again when the need arises.
July 10, 2014
Rated 2.0 out of 5.0 by hart23bulls Not a good day at the Holiday Inn
I stay at this Holiday Inn all the time. This time, the toilet did not work after it was fixed. The shower left me ankle deep in water, the internet did not work and the pillows are just awful.
I will give you a pass this time, but let's start the renovation and get this Holiday Inn updated and back up to speed
July 10, 2014
Rated 3.0 out of 5.0 by Ubetcha88 Needs to be updated.
I come here often, mostly for being able to order a new movie that's in theaters. My last stay the movie feature wasn't working and we weren't able to watch one. For the price I paid for nothing, I could've stayed somewhere where it was updated and cleaner. The staff is friendly but like to give the run around. Keep that in mind, don't expect too much and you'll be fine.
July 9, 2014
Rated 4.0 out of 5.0 by K-MART1389 Comfortable and friendly staff
Front desk and room service was super nice. The only negative I have is the type of thermostat they have in the room. I could not figure out how to adjust the darn thing.
July 9, 2014
Rated 5.0 out of 5.0 by Midwest Traveling Family Another great park and fly experience!
Easy check in and out. Covered parking. Comfortable beds in a 2-room suite. Friendly, helpful staff. Prompt shuttle service to and from O'Hare. Free WiFi. Monitors and computer in lobby to check flight status and print boarding passes if desired. Easy to get to from interstate. 3rd time we have been here for Park and Fly. Easiest way for us to get to the airport for an early flight as we live 2 1/2 hours away. We had to call for maintenance because the bathtub wouldn't drain--turned out to be an error on our part for having pushed down the drain plug button while showering (kids!)! Maintenance worker was so nice and prompt! He called for more towels from housekeeping, too, when he used one to dry his hand. He laughed with us and wasn't irritated at all for our lack of knowledge of the tub drain. The towels were there within a minute from a very friendly housekeeping staff member. So nice!
July 8, 2014
Rated 5.0 out of 5.0 by DerrylS Confortable and convenient
Reasonably priced, close to airport, and a fly and park garage that is secure.
July 8, 2014
Rated 5.0 out of 5.0 by buffalo90 Helpful staff
I had dealings with three front desk staff members - each was an extremely polite and helpful person/ Made my experience very enjoyable.
July 8, 2014
Rated 5.0 out of 5.0 by CMag Clean and quiet
Comfortable room with excellent internet service. Very quiet despite its location next to a busy major airport. Shuttle service to and from the terminal is very convenient. In-hotel restaurant has good but overpriced food. Otherwise, dining options are limited.
July 7, 2014
Rated 4.0 out of 5.0 by Bradley4321 Above average hotel
The only negatives I could include in this review is that the carpet in the room was old and very worn. The walls seemed thin as I could hear the person in the next room talking on their phone. But not to the point that it kept me awake. The staff was good. They swithced my reservation from a nearby HI without question.
July 5, 2014
Rated 4.0 out of 5.0 by Michael. Convenient, Good Place
Stayed one night before an early flight. Got to the hotel front desk before the waves of people that show up. Front desk seems to get overwhelmed with lines of a dozen people and then no one. Convenient to Harry Caray's for some good quality food.
Make sure you ask to be put on the free shuttle service list early or it'll fill up, also be sure to ask which Holiday Inn Shuttle to take from the airport when you return because there are several.
Pillows aren't the best and you can hear people through the walls if they are talking loudly, but the place is big and lots of outlets.
July 2, 2014
Rated 4.0 out of 5.0 by Kar1234 Quiet room - friendly staff
Staff and shuttle drivers were very friendly. Room had stained carpet and is in desperate need of updates. Good value for an airport hotel.
July 2, 2014
Rated 5.0 out of 5.0 by Retired Steph Great Park and Fly
We used this hotel to park/fly out of O'hare. It was great to have transportation to and from the airport with the car parked in a enclosed parking garage. After researching the hotels around O'hare Airport, this hotel offered more nights to park our car.
July 1, 2014
Rated 4.0 out of 5.0 by mac1952 Great service
There had been a mix-up in the type of room requested and staff cleared up the difficulty and received an ever better room at the same cost. Very good staff at this hotel!
June 30, 2014
Rated 5.0 out of 5.0 by Ironmate Stay-Park-Fly or Should I say, "Park-Fly-Stay"?
Following a long and delayed international flight, it was great to have the shuttle pick us up from the terminal and deliver us to the front desk. We chose to end our trip with the "stay", as we arrived very late (actually very EARLY in the morning), and it was so nice to just shower and collapse into bed after a very quick check-in. The location is soooo close to O'Hare, it was wonderful to not have a long shuttle ride .
June 29, 2014
Rated 5.0 out of 5.0 by dennis19 park sleep & fly near o'hare
wonderful experience, so very very convenient for us to stay and to be able to safely leave our vehicle while we vacationed. the hotel itself is beautiful & the staff is great, from front desk to shuttle drivers. we highly recommend this hotel, thanks for everything!
June 28, 2014
Rated 5.0 out of 5.0 by Sinead30 Great staff
I stayed for two nights. The front desk staff were really helpful and friendly. Bedroom modern and comfortable. I had a room with two queen beds separated by a door, this really suited me as I was travelling with my son. I thought breakfast was good value but quality could have been better. Overall I enjoyed my stay and would recommend this hotel. Great having the shuttle to the airport.
June 28, 2014
Rated 4.0 out of 5.0 by 沙利文人 总体还不错
June 25, 2014
Rated 4.0 out of 5.0 by MerryClaire61 Very convenient to airport, comfortable bed, great service.
The room was spacious, with an upholstered chair and decent size table next to it where I ate my dinner ordered through a very responsive room service. Food came from the in-house restaurant and was excellent.
The king size bed was very comfortable and I had my choice from several pillows and different degrees of firmness.
The fitness center had two elliptical machines and 4 treadmills. Probably one of the best things is the shuttle service to O'Hare airport which is every 30 minutes during the day and after 4pm every 15 minutes. There is even a monitor int he lobby showing flight schedules for various airlines and a printer where, I presume, one can print one's boarding pass.
The room was clean, as was the bathroom. Amenities were minimal: shampoo, conditioner, and two bars of soap, but a sign on the counter advises guests that if they forgot a basic necessity such as a toothbrush or razor that the front desk will supply one free of charge. Overall I was very pleased with my stay and felt I got great value for the money on top of it all.
June 24, 2014
Rated 5.0 out of 5.0 by BarbaraD Great Place to stay before a flight
I liked the convenience of the overnight parking while I was on my trip. The hotel was in good shape, and Harry Carry's was there, even though we chose to go down the street to Shoeless Joe's.
Due to a convention in the area, the hotel was much more expensive than the usual rate. That being said, I would most definitely consider this option in the future over airport parking.
Great staff - very helpful and friendly.
June 21, 2014
Rated 5.0 out of 5.0 by Misha62 Great experience
Great overall experience at the hotel. Friendly staff, good and clean rooms.
June 20, 2014
Rated 5.0 out of 5.0 by rjohnston222 Myrtle Beach trip
We stay last Saturday night 6/7 and couldn't have been happier. The room was pleasant surprise. The layout fit my family very well. It gave my daughter her own space and extra piracy for my girlfriend and I. I am thankful for the shuttle service. I would have a hard time figuring out parking and the layout of O'Hare. The check in staff was great. He was funny, out going. I feel bad that I cannot remember his name because he needs to praised. He joked around and made everything go smoother. I would have no issues staying here again.
June 16, 2014
Rated 5.0 out of 5.0 by pdsgpd An oasis in the storm...but worlds smallest pillows
It was a nice surprise and great comfort to arrive at this location in the rain, after a long late night flight. Everything was great except the pillows. the king sized bed had five approximately 18"x18" square pillows that barely formed enough comfortable head rest space for me...thank heaven I didn't have my wife along or there would never have been enough.
June 15, 2014