Rated 4.4 out of 5 by 223
Rated 1.0 out of 5.0 by jjb123 First Bad experience at Holiday in property in a long time.
Awful experience. First when we tried to check in we were told that our reservations had been cancelled. We DID NOT cancell the reservation. They did finally find us rooms but one of us had to have a smoking room. When I got to my room the carpet outside the door leading into the shower room was soaking wet. Also, the faucet leaked on the sink. I called maintenance and they came while I was out to try and dry up the water. When I returned from dinner there was a huge fan in the room that was very loud. I called to have it removed. When maintanence came, they just came into the room without even knocking. I was a bit startled. The carpet remained wet the whole 2 nights I was there. I had to put towels down so my feet didn't get wet. Then beyond the Motels control, the property lost power. Some floors were without power even the next morning.
We will be changing motels for our visit next year.
I am a IHG rewards member also.
November 22, 2013
Rated 3.0 out of 5.0 by Clar112 A little disappointed and surprised
I unfortunately needed to return to Chicago due to a sad family matter and decided due to location I would stay at this Holiday Inn. I reserved two rooms for two nights. Upon check in I was told both rooms were " smoking " rooms. I was surprised that there were even smoking rooms still available in these times. I told the desk attendant that I reserved non smoking rooms and fortunately he was able to change the rooms to accommodate. I do have to say the desk personnel were very helpful and pleasant during our stay. When first walking into our room ( 625 ) I was impressed with the layout and overall appearance. However, we soon experienced issues primarily in the bathroom. The toilet seat was a wood seat that looked as though it was painted and was first installed back in the 60's. Not only did appear old and shabby, but it also was lose. I fixed the seat myself, but could not get the plastic nuts to tighten. Then there was the fixture for the sink. The fixture actually was so lose it would lift up off the counter when turning on the water. Then to add to the misery, both the sink and the bathtub did not drain. I should have called the front desk, but due to our schedule and that we were only going to be there for two nights, I just lived with the issues. The initial visit to this property started off well, but did not end well. I am both very disappointed and surprised with the bathroom issues that someone had to be aware off when cleaning the room day after day. The room was not discounted iun any way so I paid the going rate. Now I'm sorry I did. I don't belive I would stay here again nor recommend it as a consideration when visiting the Chicago area.
November 20, 2013
Rated 4.0 out of 5.0 by reluctantreviewer Overall good acomodations.
Pro: clean, modern room. Helpful friendly staff. Good bath and shower with plenty of hot water. Convenient airport shuttle. Convenient bar and restaurant. Adequate desk space and electrical outlets. Adequate conference room.
Con: pillows were 1/2 normal width, but there were 4. Sounds of running water from other units in the walls. Harry Cary restaurant and bar overpriced for quality of food (dinner); breakfast OK.
November 14, 2013
Rated 4.0 out of 5.0 by rami84 Comfortable Stay
My stay was good for 24 hours only. The location next to the airport is something I was looking for.
November 14, 2013
Rated 5.0 out of 5.0 by DCK72 Great service. Staff recognize us when we arrive
Park and Fly is very convenient
Shuttles run on time!!
We ALWAYS stay here before we fly out of O'Hare which is about 10 times a year
November 13, 2013
Rated 2.0 out of 5.0 by LHHHHHHHHH The General Manager should contact me
Room 411 was an upgrade?!?! I have pics of peeled ceiling paint that is literally hanging above the sitting area...disgusting stained carpet to the point it was necessary to wear socks full time...and the make shift repairs in the bathroom are ridiculous!! Please I encourage the general manager (not the on duty manager) to contact me. You should really reconsider your definition of an upgrade. Clean carpet at the very least should make the cut.
November 11, 2013
Rated 5.0 out of 5.0 by JaMaRa Wonderful!!!
This was a last miute change in plans. We loved our room, the staff and everything about our short stay.
November 10, 2013
Rated 5.0 out of 5.0 by Gina24 Excellent Value and Staff
I've stayed in this hotel several times and I will continue to do so. The rooms are clean and comfortable and the staff is always professional, friendly, and helpful. I love the convenience of having a terrific Chicago restaurant right in the lobby and have always had excellent meals there. I would highly recommend this hotel to anyone staying in Chicago for business or a a quick get away. Although the hotel is not located downtown, it is near the airport with easy access to the expressways. Great job!!!! Keep doing what you are doing!!!
November 9, 2013
Rated 5.0 out of 5.0 by Jan1969 Comfort, Care, Relaxing and Great service
This property had all the immenties we were looking for. Close to the airport, shuttle service, clean and updated rooms, customer care awesome and Harry Caray's, in house restaurant, was fabulous. We'd stay there again.
November 2, 2013
Rated 5.0 out of 5.0 by mm1216 Great Staff and Great Rooms
I am a regular guest at this property. I enjoy being greeted with a welcome back and a friendly smile. Thre rooms are extra spacious and Harry Carry's is a great restaurant, but a bit pricey. Pleanty of other eateries within walking distance. The fitness area is above average and the shuttle service is dependable.
November 1, 2013
Rated 4.0 out of 5.0 by tump1 Good O'Hare access.
Room was fine. Resturant was good but overpriced. Shuttle service was fantastic. Makes sense if you have an early AM departure or a late PM arrival.
October 31, 2013
Rated 4.0 out of 5.0 by mgsb wifi
Perhaps I should not be complaining because it's a free wifi. Maybe because of the location of my room but wifi was pretty weak and times it was not even available (it kind of came and went and it was not consistent), was rather frustrating.
October 27, 2013
Rated 5.0 out of 5.0 by DanaTheEaglesFan Great value for the area.
Everything was great: parking, check-in, room was very clean and smoke free, quiet, enough towels and soap. The "fit and finish" of the room was good. Minor issues: Sunday breakfast buffet was a little spendy for what was available and not enough staff to both run the buffet and take orders/fill coffee cups. Also the tub drained slowly.
October 23, 2013
Rated 4.0 out of 5.0 by JimWes62 Great Staff
Very well trained and experienced staff
Hotel starting to show a little wear
Close to O'Hare for easy access, very nice van driver.
I would recommend.
October 22, 2013
Rated 1.0 out of 5.0 by beth01 Nice hotel but bad experience
This was a nice and comfortable hotel with a great hotel and bar. However, I was given an occupied room, which was occupied by a male guest. As a woman business traveler safety is my first priority. This was a bad experience.
October 21, 2013
Rated 3.0 out of 5.0 by Judas ancillary services
My husband and I wanted to try the convenience to the airport, so we decided to try it. The staff was excellent, the room was clean, however the a/c continually blew all night and could not be adjusted. The food of Harry Carreys was fair, not rememberable.A complementary coffee bar would have been nice,not have to pay for it. All other hotels offer this!
October 20, 2013
Rated 5.0 out of 5.0 by MicMous1118 Always the best
Great staff, comfortable rooms... One of my favorites
October 18, 2013
Rated 4.0 out of 5.0 by Maddenhatter Nice Place, Nice People
I enjoyed my stay at this hotel The shuttle to the airport was helpful in getting to the L, but it isn't so great if you are on foot.
October 18, 2013
Rated 1.0 out of 5.0 by John3131 This property needs major overhaul
Filthy property, rude staff. This property is in serious need of major renovation. Wall paper coming down, carpet stained lobby dirty. I will avoid this property if at all possible.
October 18, 2013
Rated 5.0 out of 5.0 by tjb12345 Good hotel, good choice, near the airport
It's a good hotel, has airport shuttle service and is relatively clean with a good breakfast. The french toast was delicious, fruit was fresh and friendly hotel staff members.
October 16, 2013
Rated 5.0 out of 5.0 by 123456John Excellent Stay
I stayed here for a conference at the hotel. The staff was very friendly. The room and hotel was very clean. It was a great stay.
October 16, 2013
Rated 4.0 out of 5.0 by Nicky1234 Great overnight
Wonderful staff, great bed, relaxing overnight stay.
October 16, 2013
Rated 5.0 out of 5.0 by PSW53 Outstanding front desk staff
We want you to know what an amazing front desk staff you have at the Holiday Inn Chicago-O'Hare Rosemont. The front desk staff was very helpful with answering our questions and assisting us in finding what we needed. We would like to note and pay our highest compliments to Adrianna and Angel who provided us assistance a number of times during our stay. Also Pedro who provided us transportation during our stay. They made our stay and experience outstanding. We were able to access the Metra very easily from your hotel, which took us directly to Union Station in downtown Chicago for the day.
October 14, 2013
Rated 5.0 out of 5.0 by ColumbusBob6377 Enjoyable stay
We stayed at the Hotel because our son's wedding was in Chicago over the weekend, so we already had smiles on our faces.
We were grateful for the free parking, that let us come and go as we pleased.
We thought we might be bothered by aircraft noise, being so close to O'Hare, but that was minimal.
We were glad to have breakfast at the hotel on two days, at a reasonable rate.
October 9, 2013
Rated 5.0 out of 5.0 by BillyCha Convenient
This hotel is very convenient to O'Hare Field. It has all the amenities anyone could ask for. Helpful staff and a Great restaurant on the premises. Hotel is nice and quiet for one located near a busy airport.
October 8, 2013
Rated 4.0 out of 5.0 by EMAJ Good one night stay.
Nice hotel for price and location. Room was clean and Gym was spacious.
October 2, 2013
Rated 5.0 out of 5.0 by hking hotel, restaurant, surrounding area
The suite was very spacious and comfortable. The staff were friendly and very helpful. The shuttle was a definite plus.
Harry Caray's restaurant was delicious!! Our waitress was very attentive and knowledegable about the food and wine.
This is a quiet area away from down town that has a lot to do around it.
October 1, 2013
Rated 5.0 out of 5.0 by Neil40 Queen Suite
Queen Suite was comfortable & well arranged, room to relax and sitting room to work. No outside noise except a few jets flying low.
September 30, 2013
Rated 4.0 out of 5.0 by OccasionalTraveler Nice stay
Staff was always courteous and extremely helpful with all requests.
September 30, 2013
Rated 5.0 out of 5.0 by Traveler10o1 Fly/drive
The very best value for fly/drive. Shuttle easy to use. Dinner at Harry Carey's was wonderful. Parking is under roof. Quiet room, and the most comfy of beds.
September 29, 2013